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The **OFFICIAL** Denon AVR-XX13 Model Owner's Thread & FAQ - Page 276

post #8251 of 10468
Hello there!

I had a problem with the sound level on my Denon AVR 2313 receiver. It is now solved due to the latest firmware upgrade which I installed today, but the problem is still a mystery for me, so:

When working in network mode, the sound level was low - very low! I needed to turn the volume button up to around 50-60 on the scale to get a reasonable sound level (that's just a bit more than halfway on the volume button). For other inputs (TV audio, CD, Bluray) comparable sound level was around 15-25 on the scale. It had not always been like this, and it was only in network mode: when streaming internet radio, podcasts or from my HTPC or smartphone.

I have always had the latest firmware.
The input level was at highest level +12 dB when in network mode. Lower in other modes.
I was in contact with the local support, and they suggested a reset. This didn't work, and apparently it was a network reset in according to the guide in the beginning of this thread. So, I didn't do a Microprocessor Reset.
I suspect the BubbleUPnP Android app to be the problem caused it was first observed when using this app. But this is only a suspicion. With the app it is possible to control the volume level.

Well, as told in the beginning, the problem disappeared with the latest firmware upgrade, but still leaves some questions:

What might have caused the problem? BubbleUPnP?
Would a Microprocessor Reset have solved the problem?
Has anyone experienced similar problems?

Cheers!
post #8252 of 10468
Quote:
Originally Posted by raymate View Post

Apple TV issue fixed

If anyone was having an issue with Apple TV sometimes not showing up when you changed the denon to your Apple TV input, after some setting testing I have found it was a handshake issue with the Auto Colour mode the Apple TV has.

If you leave on Auto I found sometime the Apple TV would not show up when selected or if the Apple TV was powered on before the AMP or you changed over to your Apple TV the screen was blank.

If you set to one of the three colour modes in the Apple TV the problem goes away.

Hope this info may help someone.

Raymate, Unfortunately this didn't fix the problem. I thought it had but went to watch Apple TV again later and black screen. I had to reboot the AppleTV several times to get it to appear. Does anyone have a fix for this? It is incredibly frustrating....
post #8253 of 10468
Quote:
Originally Posted by danicus007 View Post

I use Windows Media Player for my streaming from the PC to my 2113 and it works very well. The Denon App is pretty crappy though. There's a been discussion about it here in this thread somewhere, but overall it's not very good. You could give it a shot though, maybe they have fixed it since the last time I tried using it. I also have an iPhone so not sure if the app differs much from Android or not.

Are you using the "play to" function of windows media player or just browsing your library on the receiver via the media server? I can browse the library on the media server, but the "play to" function doesn't seem to work for me, I always get a message saying "Device is not responding"

And yes, unfortunately the Denon app is still very crappy frown.gif
Edited by Supreven - 6/15/13 at 6:25pm
post #8254 of 10468
Quote:
Originally Posted by Supreven View Post

Are you using the "play to" function of windows media player or just browsing your library on the receiver via the media server? I can browse the library on the media server, but the "play to" function doesn't seem to work for me, I always get a message saying "Device is not responding"

And yes, unfortunately the Denon app is still very crappy frown.gif

I browse the library thru the Denon and they play quick and it works great. I've never tried the "play to" function to be honest. I originally was hoping to use the app so I didn't have to have my TV on, but the app is so bad you can't really use it properly. I prefer to just use airplay from my iPhone but I obviously don't have my entire collection on my iPhone.
post #8255 of 10468
Get an iPod.
post #8256 of 10468
Hi guys,

Just to throw it out there. I'm a android user, but my wifes old Iphone with the Rhapsody subscription app on it and airplay is the easiest way to turn my 2113 into the most amazing, easy to use jukebox I can think of. It just plain works. smile.gif
post #8257 of 10468
I have an AVR-3313CI and I understood there's been a firmware update available for a week or so now. I finally decided to allow the update which completed successfully. However, it looks like the number has gone backwards.

According to my records, I upgraded the firmware on 3/15/2013 to 1490-1179-0000-4332-1977, but today the updated firmware reports itself as 1490-1179-0000-4120-2987.

Is this right, or did I write the wrong number down on 3/15/2013?

Thanks,
post #8258 of 10468
Quote:
Originally Posted by jdsmoothie View Post

Did you use a mic boom stand or camera tripod to support the Audyssey mic as suggested in the Owner's manual when you ran Audyssey? Review the Audyssey 101/FAQ Guide linked in my sig which will discuss this as well as the idea of using all 8 mic positions to ensure you provide more data points for Audyssey to use as well as ensuring your center speaker is angled up towards your ear height listening level at mic position #1. For surround modes, leaving it on Movie will likely provide the best sound for all around listening and to ensure the wife doesn't have to change anything.

I didn't use a boom stand. I do have a gorilla tripod that I use for my camera and I can try and use it for this. As for your comment about ensuring the center speaker is angled up towards your ear height listening level...in all the years I've had a center speaker I never actually thought to do this. After you mentioned this point I thought to myself why I never even did this. Now instead of the speaker pointing at my legs it's now angled as high as I can make it which I'm sure will give me a better sound representation. I just need to find fancier looking wedges instead of these woof pieces I'm using.
post #8259 of 10468
Quote:
the updated firmware reports itself as 1490-1179-0000-4120-2987.

Is this right,

I'm showing 1490-1179-0000-7220-2987 which is slightly different. But I've got a European version and given the last four numbers are the same you must be on the most up to date. I updated a couple of weeks ago.
post #8260 of 10468
Was able to take my center speaker Kef 200c 4ohm to my dad's house to try it out on his receiver/amp to rule out if it is the speaker that was the probelm, or the 2113 just couldnt power it. Speaker worked fine.

Now , unfortunately, time to get rid of the 2113 and replace it. Hope I can return it for full refund.


So now I will have to bump my price range up and get a receiver that I can use my Sunfire cinema Grand amp with. It looks like the 3313ci is the first Denon model that can do this. Is this correct? I havent done much research in the new price range, just know about he 3313. What other receivers from other brands shoudl I look into that have pre am outs and will be in the same price range as the Denon?


One other question about the denons. I use an OTA antenna for local HD channels, no cable or satellite. My current tv i have the antenna attatched to the back of the tv. I will be wall mounting my panasonic tv when it arrives, and I know the cord on the antenna will not run through the wall. The back of the Denon 2113 (3313?) only have a 'FM' coaxial input. Can I run the OTA antenna to this.....or is it one of those things if I wall mount I will lose the antenna ability of the tv?

thanks
post #8261 of 10468
The FM antenna input on the AVR is for a FM antenna cable only ... AVRs do not have TV tuners installed. You never reported back as to how the center speaker sounded when connected to either the FL or FR speaker posts, nor what level the AVR set the center speaker volume level to after running Audyssey? What is the wattage output of the Sunfire amp?
post #8262 of 10468
Quote:
Originally Posted by jdsmoothie View Post

The FM antenna input on the AVR is for a FM antenna cable only ... AVRs do not have TV tuners installed. You never reported back as to how the center speaker sounded when connected to either the FL or FR speaker posts, nor what level the AVR set the center speaker volume level to after running Audyssey? What is the wattage output of the Sunfire amp?

I was thinking the same thing about the FM, just wanted to make sure.

Connected center speaker to L/R and still no sound really. Could feel the speakers barely moving. Feels like it is trying to power them but not enough power. i dont remember what the speaker volume was after audyssey. Tried the R/L as center after audyssey and sounded good, then tried the center and no sound. Same thing after audyssey with 2.1 setup.

My 3805 ran the center fine without the amp, but prefer to use the amp , hence the amp out feature I will be looking in tthe next receiver. I dont have the info in front of me but I believe my Sunfire amp is 200w x5, the one I used today was a 7.1 sunfire amp with more wattage.


I have the same speaker setup I ran with my Denon 3805/sunfire amp and everything sounded great
post #8263 of 10468
I have a 1913 and after running the latest FW update, the AVR surround mode reads DD + PLIIXC. this never was the case before, and all broadcasts (that were capable) were simply DD. Can anyone confirm?

NOTE: This is when I am watching DirecTv and Xfinity. Haven't tested on other inputs yet.
post #8264 of 10468
Thread Starter 
Nobody will confirm because its not a global issue, likely some setting got changed coincidentally with the firmware update. Tell us more about your setup, 5.1 or 7.1 etc? DD + PLIIx C means its trying to take a 5.1 DD audio track and expand it to 7.1 by adding back surrounds. Nothing in a firmware update would affect that unless some other setting (eg your speaker config) got changed for some reason.
post #8265 of 10468
So i ve resolved my problem with the arc, i didn t plug the hdmi on the right port of my tv, the panasonic gt30 it has arc support only on hdmi2.
Cheers guys
post #8266 of 10468
Thank you for the link!
I do have one question that I couldn't find in the FAQ.
My sub is a JBL PB10. It has a switch on the back that says: "Normal" or "LFE". I no longer have the manual for this sub, and I can't recall what this setting does - or what it should have been switched to during the calibration. I decided to put it on LFE, as I thought that may be more of a "direct" setting. Then I thought that maybe that setting actually filtered only the low frequency effects and I'm now missing a whole range? Should it have been placed on "normal"?

Thanks!

-Ryan
post #8267 of 10468
Quote:
Originally Posted by RyanDinan View Post

Thank you for the link!
I do have one question that I couldn't find in the FAQ.
My sub is a JBL PB10. It has a switch on the back that says: "Normal" or "LFE". I no longer have the manual for this sub, and I can't recall what this setting does - or what it should have been switched to during the calibration. I decided to put it on LFE, as I thought that may be more of a "direct" setting. Then I thought that maybe that setting actually filtered only the low frequency effects and I'm now missing a whole range? Should it have been placed on "normal"?

Thanks!

-Ryan

Ok, I think I just answered my own question... Of course, a quick google search found my PB10 manual, and this is what it has to say about that switch:
Quote:
Note for advanced users: If
your receiver/processor has
a built-in low-pass crossover
filter for the subwoofer output,
then the LFE switch should be
set to the “LFE” position to
bypass the subwoofer’s
internal crossover

Based on this, I had it set correctly in the LFE position - at least I assume the 1913 has this low pass crossover filter! ?confused.gif
post #8268 of 10468
Does anyone else have an AppleTV connected to a Denon that does not display anything when you switch to it's input? The problem seems to be some sort of HDMI sync issue but I don't know if it is Denon's or Apple's problem....
post #8269 of 10468
Quote:
Originally Posted by abpostelnicu View Post

So i ve resolved my problem with the arc, i didn t plug the hdmi on the right port of my tv, the panasonic gt30 it has arc support only on hdmi2.
Cheers guys
Good.
post #8270 of 10468
Quote:
Originally Posted by tome View Post

Does anyone else have an AppleTV connected to a Denon that does not display anything when you switch to it's input? The problem seems to be some sort of HDMI sync issue but I don't know if it is Denon's or Apple's problem....
No problems here.
post #8271 of 10468
Quote:
Hello there!

I had a problem with the sound level on my Denon AVR 2313 receiver. It is now solved due to the latest firmware upgrade which I installed today, but the problem is still a mystery for me, so:

When working in network mode, the sound level was low - very low! I needed to turn the volume button up to around 50-60 on the scale to get a reasonable sound level (that's just a bit more than halfway on the volume button). For other inputs (TV audio, CD, Bluray) comparable sound level was around 15-25 on the scale. It had not always been like this, and it was only in network mode: when streaming internet radio, podcasts or from my HTPC or smartphone.

I have always had the latest firmware.
The input level was at highest level +12 dB when in network mode. Lower in other modes.
I was in contact with the local support, and they suggested a reset. This didn't work, and apparently it was a network reset in according to the guide in the beginning of this thread. So, I didn't do a Microprocessor Reset.
I suspect the BubbleUPnP Android app to be the problem caused it was first observed when using this app. But this is only a suspicion. With the app it is possible to control the volume level.

Well, as told in the beginning, the problem disappeared with the latest firmware upgrade, but still leaves some questions:

What might have caused the problem? BubbleUPnP?
Would a Microprocessor Reset have solved the problem?
Has anyone experienced similar problems?

Cheers!

Hmmm, I seem to have a similar experience with the sound level, however, I really never thought of it as being a "problem" until reading your post. The first thing I played on my 1913 was my Roku and I noticed that I had to turn the volume up to the 50's for a relatively "loud" sound. I had just assumed it was because this 1913 was a little less powerful than my old AVR-3802, and the fact that my speakers aren't terribly efficient. I notice that it's pretty much the same story across the board; Blu-ray needs to be in the 50's, xBox needs to be in the 50's. I need to check and see what firmware I have installed. I got my unit open box, and the first thing I did was install the firmware update a few days ago... so if the problem was corrected via the firmware update for you, then I'm afraid that's not the fix for me smile.gif

-Ryan
post #8272 of 10468
Quote:
Originally Posted by Ryan25 View Post

No problems here.

Is your AppleTV a new generation (1080p) version? Also which Denon are you using? Mine is a 2313CI...

Tom
post #8273 of 10468
Thread Starter 
Quote:
Originally Posted by tome View Post

Does anyone else have an AppleTV connected to a Denon that does not display anything when you switch to it's input? The problem seems to be some sort of HDMI sync issue but I don't know if it is Denon's or Apple's problem....

Some people have reported that changing the Apple TV color setting from "Auto" to a predefined color space will fix this problem an make HDMI sync more reliable.
post #8274 of 10468
^^

If that does not solve your problem. Here a few things you can try. First make sure Video source is set to Hdmi.

1. Switch to 720 resolution.
2. Unplug avr and Modem/Router for ten minutes.
3. Swap your ATV with another working source at source Hdmi ends and test both.
4.Hook Apple Tv directly to TV to rule out ATV as being the culprit.
5.Try a Microprocessor reset.
post #8275 of 10468
Quote:
Originally Posted by batpig View Post

Some people have reported that changing the Apple TV color setting from "Auto" to a predefined color space will fix this problem an make HDMI sync more reliable.

Yes, I know. I have changed that setting to all three and none solve the problem. I thought it did at first, but later went to turn it on and no luck....

Usually what solves it is power cycling (pulling cord out) of AppleTV 2 or 3 times and it will eventually work.
Edited by tome - 6/17/13 at 1:36pm
post #8276 of 10468
Quote:
Originally Posted by spager View Post

^^

If that does not solve your problem. Here a few things you can try. First make sure Video source is set to Hdmi.

1. Switch to 720 resolution.

Switch what to 720p? The Denon? I don't see a setting for that on the AppleTV, and of course when I can't see the screen I can't set it there anyway...
Quote:
Originally Posted by spager View Post

2. Unplug avr and Modem/Router for ten minutes.

I have powered off/on the Denon but that doesn't fix it.
Quote:
Originally Posted by spager View Post

3. Swap your ATV with another working source at source Hdmi ends and test both.

Done that, still doesn't come up on other input.
Quote:
Originally Posted by spager View Post

4.Hook Apple Tv directly to TV to rule out ATV as being the culprit.

I have done this and it always works. If hooked directly to my Elite Tv it comes up right away.
Quote:
Originally Posted by spager View Post

5.Try a Microprocessor reset.

Can I do that from the Denon remote?

Thanks.
post #8277 of 10468
Quote:
Originally Posted by tome View Post

Quote:
Originally Posted by spager View Post

^^

If that does not solve your problem. Here a few things you can try. First make sure Video source is set to Hdmi.

1. Switch to 720 resolution.

Switch what to 720p? The Denon? I don't see a setting for that on the AppleTV, and of course when I can't see the screen I can't set it there anyway...
Yes, in the receiver. Setting the video output to 720p or 1080i is another way to reduce the bitrate driving the cable. If the cable is inadequate and attenuating the high frequencies too much, this is a workaround.
Quote:
Quote:
Originally Posted by spager View Post

2. Unplug avr and Modem/Router for ten minutes.

I have powered off/on the Denon but that doesn't fix it.
Do you mean you used the power button? That doesn't power the AVR off. It just puts the AVR into standby, with many circuits still active and "temporary" settings still in force. You have to actually unplug the AVR from the wall for several minutes so its internal memory states are cleared. If that doesn't fix the problem, a microprocessor reset is the next thing to try. A microprocessor reset erases the Audyssey settings, which can be a pain. See below.
Quote:
Quote:
Originally Posted by spager View Post

3. Swap your ATV with another working source at source Hdmi ends and test both.

Done that, still doesn't come up on other input.
Quote:
Originally Posted by spager View Post

4.Hook Apple Tv directly to TV to rule out ATV as being the culprit.

I have done this and it always works. If hooked directly to my Elite Tv it comes up right away.
This usually implies a cable problem. Most often, the HDMI cable is too long to carry the high frequency data required for high resolution audio and video. Many people have found that Monoprice's Redmere cables with builtin equalizers work well in this situation.
Quote:
Quote:
Originally Posted by spager View Post

5.Try a Microprocessor reset.

Can I do that from the Denon remote?
No. The buttons have to be pressed simultaneously on the front panel itself. This will also erase the receiver's Audyssey settings, so you should access the receiver's Web page and use its save and restore options to save a copy of the receiver's internal settings to a computer.
Quote:

Thanks.

I hope my clarifications help a little.
post #8278 of 10468
Have you tried using another source in the Apple Tv input port on your avr as well as a different hdmi cable?
Did you unplug avr or just power offf as well as unplugging Modem/Router?
No a micro reset uses buttons on your avr check pg. 1 of this forum for instructions. Also you will have to rerun Audyessy or save and load your settings through the web control feature. To change to 720p to test hook the ATV to the tv and change the settings there as you can not see them when hook up to the avr.

EDIT; Selden beat me on the reply and all are good points but I would set the ATV to 720p as well as resetting the Router/Modem if you haven't already.
Edited by spager - 6/17/13 at 2:41pm
post #8279 of 10468
Quote:
Originally Posted by RyanDinan View Post

Ok, I think I just answered my own question... Of course, a quick google search found my PB10 manual, and this is what it has to say about that switch:
Based on this, I had it set correctly in the LFE position - at least I assume the 1913 has this low pass crossover filter! ?confused.gif

Yup .. it's called the "LPF for LFE" (p. 114 OM).
post #8280 of 10468
Quote:
Originally Posted by tome View Post

Is your AppleTV a new generation (1080p) version? Also which Denon are you using? Mine is a 2313CI...

Tom
Yes, it's the latest version. I have a 1913
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