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The **OFFICIAL** Denon AVR-XX13 Model Owner's Thread & FAQ - Page 293

post #8761 of 10468
well my return/exchange experience with denon started out well...

called late wed morning, told them the story, what i did to troubleshoot and MP reset, they setup the return easy as pancakes, just had to wait for the email with the fedex prepaid label, they said once the fedex system showed it as dropped off and checked in at a fedex location they'd process the exchange and send out the new receiver

mid afternoon still no email, call again, they check, they see it in the queue but dont know why it hasn't sent but he'd try to get it put out and to call if i didn't have it by that evening
finally at 5 something i see the email, print it out, pack everything up and run to fedex to try to catch the last ground truck, get there late but guy is still there and he waits for my box to be checked in, so thinking i'm good to go.

call yesterday to see what was going on and for a tracking number since they received it that morning (shipped from central ny to jersey so only took the one night) says they'll check on it and see
call again later and they show that the case is still 'open' and they dont have further info (the phone guys are in texas, and the hardware center is in jersey) and that if i haven't gotten an email with info or anything in the morning to call again
this morning, nothing still, call again, guy says they see it was received but dont have any further info, they'll contact the jersey people and get back to me
later in the day finally hear back that the exchange was finally processed and shipped today (contrary to what i was told about how it would be processed when their computers showed the reciever on its way back to them, they apparently didn't even do anything till almost 24 hours after they actually received the unit)
so now i'm out the receiver till monday because i'm pretty sure fedex ground doesn't deliver on saturdays, and i still dont have an email with the shipping info, the guy said he'd email them again and ask why it took so long and what the tracking info was
several hours later still nothing...

i like the hardware, and the initial experience of buying/returning, but the whole thing has fallen apart, now instead of hobbling by for a couple days with no heart/brain of my home theater to probably 5 days without it.
if i'd known it was going to be this much of an ordeal i would have just waited till monday to send it back so i wouldn't lose two+days of it just sitting in a way-station on its way here:mad:
post #8762 of 10468
Yeh ... a weekend with no audio can be rough ... try going 3 years. eek.gif
post #8763 of 10468
Quote:
Originally Posted by MGNdad View Post

THanks, JD. Yes I did reset at least a dozen times, knowing the HDMI can be that way. I'm not sure how to check HDMI control on/off wiithout the GUI screen. the front panel only shows so much that I can see.

Smart phone Remote app, laptop, or iPad would work if you have the AVR connected to your home's wifi network.
Edited by jdsmoothie - 7/26/13 at 3:30pm
post #8764 of 10468
Post #6 updated with the changelog for the 1613 and 1713 models. Changelog for the 2313CI and 3313CI updated a couple of weeks ago. 1913 and 2113CI have yet to receive the update.
post #8765 of 10468
One thing I've just noticed. Whenever I switch to a new input playing digital audio, it says 'Offset -8dB'. Could this be it?
post #8766 of 10468
Thread Starter 
No, that's not it, it's just the Dialnorm Offset metadata that's encoded into digital audio signals. You can't change it and it's not causing the problem.
post #8767 of 10468
Quote:
Originally Posted by hikouka View Post

well my return/exchange experience with denon started out well...

called late wed morning, told them the story, what i did to troubleshoot and MP reset, they setup the return easy as pancakes, just had to wait for the email with the fedex prepaid label, they said once the fedex system showed it as dropped off and checked in at a fedex location they'd process the exchange and send out the new receiver

mid afternoon still no email, call again, they check, they see it in the queue but dont know why it hasn't sent but he'd try to get it put out and to call if i didn't have it by that evening
finally at 5 something i see the email, print it out, pack everything up and run to fedex to try to catch the last ground truck, get there late but guy is still there and he waits for my box to be checked in, so thinking i'm good to go.

call yesterday to see what was going on and for a tracking number since they received it that morning (shipped from central ny to jersey so only took the one night) says they'll check on it and see
call again later and they show that the case is still 'open' and they dont have further info (the phone guys are in texas, and the hardware center is in jersey) and that if i haven't gotten an email with info or anything in the morning to call again
this morning, nothing still, call again, guy says they see it was received but dont have any further info, they'll contact the jersey people and get back to me
later in the day finally hear back that the exchange was finally processed and shipped today (contrary to what i was told about how it would be processed when their computers showed the reciever on its way back to them, they apparently didn't even do anything till almost 24 hours after they actually received the unit)
so now i'm out the receiver till monday because i'm pretty sure fedex ground doesn't deliver on saturdays, and i still dont have an email with the shipping info, the guy said he'd email them again and ask why it took so long and what the tracking info was
several hours later still nothing...

i like the hardware, and the initial experience of buying/returning, but the whole thing has fallen apart, now instead of hobbling by for a couple days with no heart/brain of my home theater to probably 5 days without it.
if i'd known it was going to be this much of an ordeal i would have just waited till monday to send it back so i wouldn't lose two+days of it just sitting in a way-station on its way here:mad:

I can understand being a little frustrated with the communication piece but....5 days from sending in something to receiving a replacement is pretty darn good.
post #8768 of 10468
Quote:
Originally Posted by Nutdotnet View Post

I can understand being a little frustrated with the communication piece but....5 days from sending in something to receiving a replacement is pretty darn good.

normally i would agree, but knowing their normal processing/shipping/transit times (when i ordered something from them i'd have it the next day or day after)
and with what i had been told i figured max 2 days so it would be here before weekend, if i'd known the 'process' would have taken so much longer i would have waited to send it till next week to send it back when i wouldn't have lost 2 days and change because of weekend.
i'd rather have a missing surround channel while listening for a longer time than be stuck listening thru just the tv for a longer time lol
post #8769 of 10468
Quote:
Originally Posted by jdsmoothie View Post

Post #6 updated with the changelog for the 1613 and 1713 models. Changelog for the 2313CI and 3313CI updated a couple of weeks ago. 1913 and 2113CI have yet to receive the update.

JD...I have the 1713 and my iOS app finds the unit just fine...
post #8770 of 10468
Quote:
Originally Posted by X3n View Post

Hello everybody,

I'm new to the whole AVR scene. My Denon 2113 + Wharfedale surround system is the first time I've invested time and money into an audio system for my house. I'm very much the newbie. Considering my newbishness, I thought it best to create a separate thread rather than disturb the official owners thread. My current settings are the default Audyssey recommended ones. Dynamic EQ is on as well as Dynamic Volume and Cinema EQ. I only have a 5.0 system. No sub.

I have a few questions:

1. I have been watching movies and listening to music fine. However, I'm a little miffed at the **level** of the sound. I was warned not to go too high or that I'd be putting my speakers at risk. However, I frankly don't hear anything substantial until I go past 40-45 and often need to hit 60 to be able to enjoy something. I often find myself watching movies at 70-75+. I've set the maximum to 80 and can't go past that. I don't find 80 all that uncomfortably loud either. Is this normal?
2. What part does the source's audio level play in all this? The sources in (1) were set to the maximum level. I see that there's a "Source level" setting in Setup where I can increase the level from 0 to 12db. This does increase the volume somewhat, but feels like more of a hack than a fix.
3. The whole Zone 2 experience has left me underwhelmed. The interface is so ridiculously clunky. Is there any way to get the Denon display to function the same way for zone 2 as it does for zone 1? For example, when playing something on Internet Radio or iPod/USB in the main zone, the denon display informs me of the current track, etc. However this is completely missing when these sources are access via Zone 2.

It's highly possible that all this is due to my own errors. Please let me know how to address these questions.

Thanks!
Xen.

First, no reason to use Cinema EQ so set that back to OFF.

1. That warning meant don't go above 80 as that is reference volume while average listening levels will be 55-70 so yes, what you are experiencing is very normal.
2. The Source Level setting purpose is to level out your sources so they are all the same volume at the same master volume if that is something you prefer. Note however that raising the source level to say +12db, will also lower the maximum master volume level as well.
3. Most likely only applies to main zone audio. You may want to try the iOS remote app.
post #8771 of 10468
Quote:
Originally Posted by X3n View Post

Hello everybody,

I'm new to the whole AVR scene. My Denon 2113 + Wharfedale surround system is the first time I've invested time and money into an audio system for my house. I'm very much the newbie. Considering my newbishness, I thought it best to create a separate thread rather than disturb the official owners thread. My current settings are the default Audyssey recommended ones. Dynamic EQ is on as well as Dynamic Volume and Cinema EQ. I only have a 5.0 system. No sub.

I have a few questions:

1. I have been watching movies and listening to music fine. However, I'm a little miffed at the **level** of the sound. I was warned not to go too high or that I'd be putting my speakers at risk. However, I frankly don't hear anything substantial until I go past 40-45 and often need to hit 60 to be able to enjoy something. I often find myself watching movies at 70-75+. I've set the maximum to 80 and can't go past that. I don't find 80 all that uncomfortably loud either. Is this normal?
2. What part does the source's audio level play in all this? The sources in (1) were set to the maximum level. I see that there's a "Source level" setting in Setup where I can increase the level from 0 to 12db. This does increase the volume somewhat, but feels like more of a hack than a fix.
3. The whole Zone 2 experience has left me underwhelmed. The interface is so ridiculously clunky. Is there any way to get the Denon display to function the same way for zone 2 as it does for zone 1? For example, when playing something on Internet Radio or iPod/USB in the main zone, the denon display informs me of the current track, etc. However this is completely missing when these sources are access via Zone 2.

It's highly possible that all this is due to my own errors. Please let me know how to address these questions.

Thanks!
Xen.

Exact same issue I've been having. Check some of the responses to my posts on this thread to see some possible suggestions to alleviate the issue, which I'll be performing soon myself.
post #8772 of 10468
Quote:
Originally Posted by netgem21 View Post


I calibrated with Audyssey initially, but I brought up the levels to 0dB to help alleviate the volume issue. With my previous receiver (AVR-1909), most Blu-rays played at a comfortable volume of around -35 or an 'immersive' volume of around -20. However, with the AVR-2113, I'm having to set a comfortable volume of around -15 and an 'immersive' volume usually around +5/+10, which obviously isn't a great idea. However, with Dynamic Volume enabled, everything plays as expected, like my old receiver.

I have Dynamic EQ, Dynamic Volume, and MultiEQ all enabled (...as far as I know. Can't quite remember the names, but everything in that menu is switched on with Dyn Vol set to Medium).

It just seems strange to me that this receiver has a higher output (+10W/channel) than my old receiver, yet produces a considerably lower volume. As for the sub, I'm not so worried about the automatic kick-in, as it has manual control too, but it's just reflective of the overall channel output being low.

Is there a 'hard reset' option for this AVR? I'm wondering if that might help. Thanks again guys, really appreciate your help with this.

I'm having the same type of issue your having but I kind of know why!!! Audyssey is setting my speaker volume for each speaker on the low side...I have checked it on a sound meter and it's setting it between 68dbs and 71dbs for all my speakers instead of around 75dbs which would be closer to normal...
I think it's doing that because my rear back surround speakers are just to close!!! Audyssey is maxing them out at -12 trying to make up for it...
post #8773 of 10468
Quote:
Originally Posted by Tweaver1 View Post

I'm having the same type of issue your having but I kind of know why!!! Audyssey is setting my speaker volume for each speaker on the low side...I have checked it on a sound meter and it's setting it between 68dbs and 71dbs for all my speakers instead of around 75dbs which would be closer to normal...
I think it's doing that because my rear back surround speakers are just to close!!! Audyssey is maxing them out at -12 trying to make up for it...

Interesting. I'm in quite a small room too, and my surround speakers are at the corners of the sofa, so it would make sense. Even if I push the levels up to 0dB though, the volume is still really low. And it wouldn't explain why Dynamic Volume is pushing it up so far either :/
post #8774 of 10468
Quote:
Originally Posted by netgem21 View Post

Interesting. I'm in quite a small room too, and my surround speakers are at the corners of the sofa, so it would make sense. Even if I push the levels up to 0dB though, the volume is still really low. And it wouldn't explain why Dynamic Volume is pushing it up so far either :/

Also in the audio / audyssey section check and see what that dynamic volume setting is set at (try using light)
post #8775 of 10468
Quote:
Originally Posted by Tweaver1 View Post

Also in the audio / audyssey section check and see what that dynamic volume setting is set at (try using light)

It's set to Medium, and everything sounds totally fine. I can comfortably watch movies at -35dB. But when deactivated, I usually have to go to -5dB. It's a massive drop!
post #8776 of 10468
Quote:
Originally Posted by netgem21 View Post

It's set to Medium, and everything sounds totally fine. I can comfortably watch movies at -35dB. But when deactivated, I usually have to go to -5dB. It's a massive drop!

Mines the same.. I would say that's normal...If I setup everything manually turn off Dynamic EQ & Volume and no Audyssey... Set all Speakers to 75dbs (the old school way on a sound meter)... all normal listening levels are again at about -30dbs..My guess is Dynamic Volume is bringing everything back up to normal listening levels since Audyssey has them set so soft..Maybe JD or BP can answer to what it might be doing...
I like having a sound meter around just so I can check things out..
Edited by Tweaver1 - 7/27/13 at 5:50pm
post #8777 of 10468
Quote:
Originally Posted by Tweaver1 View Post

Mines the same.. I would say that's normal...If I setup everything manually turn off Dynamic EQ & Volume and no Audyssey... Set all Speakers to 75dbs (the old school way on a sound meter)... all normal listening levels are again at about -30dbs..My guess is Dynamic Volume is bringing everything back up to normal listening levels since Audyssey has them set so soft..Maybe JD or BP can answer to what it might be doing...
I like having a sound meter around just so I can check things out..

I need to buy one methinks smile.gif
post #8778 of 10468
The HDMI connectors on the 3313CI seemed to be somewhat "loose" on the model I checked. The cables felt like they did not stay secured and you had to be very careful when moving. Has anyone else noticed this or maybe it was just my unit ? My old 2310 did not have this issue. I ended up taking it back because of video cutouts & artifacts all over the screen. I still plan on getting the 3313 but was concerned about the way the HDMI cables connected up.
post #8779 of 10468
well i'll be damned....

fedex home delivery showed up today with my 2113, apparently they only deliver tues-sat, so it worked out in the end, and other than the lack of the left hand not knowing what the right was doing at denon, i'm back to having had a good experience with my purchase/rma/exchange
post #8780 of 10468
That gives you a little bit better experience.
post #8781 of 10468
Quote:
Originally Posted by jdsmoothie View Post

If by "holding" you mean that you physically held the mic in your hand then all bets are off. As indicated in your 2113CI Owner's manual as well as listed in the Audyssey 101/FAQ Guide linked in my sig, for the best calibration you should be using either a camera tripod or better yet a mic boom stand as well as stepping out of the surround field each time and lastly using all 8 mic positions. Please refer to the Guide linked in my sig for more information.

Also note that the whole point of Audyssey Dyn EQ is to boost the surrounds/bass when the volume level is < 0db/80 so if you find it is too much boost, set the Reference Level Offset (p. 104 OM) to 10db.

i did the 8 position setup with a tripod and my replacement 2113ci, strange that it just asked for listening positions instead of specific placement in the room like the 'quicky' setup denon has it do originally

anyhoo, it was still way to strong in teh rear surrounds, i tried the reference offset you were talking about and that helped a lot, its much more balanced now (although still a lil heavier in the rears than i was used to previously with my denon 785s
post #8782 of 10468
I put in a blu ray, had my headphones plugged in (Denon AHD-600's) and had some really weird audio. I was getting all sounds from the disc minus the main vocal dialogue. I think it may have just been severely muted. I got all sound, music, bass, explosions, movement, and even surround dialogue. I tried unplugging, re plugging the cables, my apple ear buds, another blu ray. All the same. It just worked 10 days ago. The only thing I have changed is I now have no speakers connected to the avr. (Upcoming moving process). Any ideas?
post #8783 of 10468
Quote:
Originally Posted by hikouka View Post

i did the 8 position setup with a tripod and my replacement 2113ci, strange that it just asked for listening positions instead of specific placement in the room like the 'quicky' setup denon has it do originally

anyhoo, it was still way to strong in teh rear surrounds, i tried the reference offset you were talking about and that helped a lot, its much more balanced now (although still a lil heavier in the rears than i was used to previously with my denon 785s

Note too that you can always simply lower the volume level settings of any speaker or sub (Speakers - Manual Setup - Levels - Test Tone Start) to suit your preference without impacting the Audyssey filters.
post #8784 of 10468
Quote:
Originally Posted by jlpowell84 View Post

I put in a blu ray, had my headphones plugged in (Denon AHD-600's) and had some really weird audio. I was getting all sounds from the disc minus the main vocal dialogue. I think it may have just been severely muted. I got all sound, music, bass, explosions, movement, and even surround dialogue. I tried unplugging, re plugging the cables, my apple ear buds, another blu ray. All the same. It just worked 10 days ago. The only thing I have changed is I now have no speakers connected to the avr. (Upcoming moving process). Any ideas?

Try doing a soft reset (unplugging the unit for 10 minutes) and if stil no joy, then do a microprocessor reset (see post #5 of this thread).
post #8785 of 10468
Quote:
Originally Posted by MGNdad View Post

The HDMI connectors on the 3313CI seemed to be somewhat "loose" on the model I checked. The cables felt like they did not stay secured and you had to be very careful when moving. Has anyone else noticed this or maybe it was just my unit ? My old 2310 did not have this issue. I ended up taking it back because of video cutouts & artifacts all over the screen. I still plan on getting the 3313 but was concerned about the way the HDMI cables connected up.

This has been reported from time to time and could be an issue with a loose jack or simply the brand of HDMI cable being used. You may want to try a different brand (eg. Monoprice), otherwise you also may want to consider using locking HDMI connectors if the connection is loose.

http://www.amazon.com/Blue-Echo-lock-Universal-HDMI/dp/B001QV2AKK/ref=sr_1_1?ie=UTF8&qid=1375006675&sr=8-1&keywords=hdmi+cable+lock
Edited by jdsmoothie - 7/28/13 at 4:20am
post #8786 of 10468
Does anyone know if there's a way to back up the AVR configuration without using the Web interface? The networking on my 2313 stopped working yesterday after I inadvertently pulled the AC power, and now it doesn't connect and everything except Information in Network Settings is greyed out.

I already tried powering it off with the cord unplugged for 10min but no luck... I want to try a microprocessor/Network Reset but I want to avoid having to reconfigure everything if possible.
post #8787 of 10468
Sorry, but no .... unlike the Marantz models, the Web Control is the only way to SAVE the config file. Try cycling the DHCP setting on the AVR to OFF/ON a few times and then power the AVR OFF, unplug for a few minutes, power back ON.
post #8788 of 10468
Quote:
Originally Posted by jdsmoothie View Post

Try doing a soft reset (unplugging the unit for 10 minutes) and if stil no joy, then do a microprocessor reset (see post #5 of this thread).

Ok, I found that the 15 ft extension cable I bought off of amazon seems to be the culprit. I plugged just the headphones in to the AVR and they work fine. Funny thing is my fiancé and I watched a couple of movies, using a splitter at the end, just last week. But all of the sudden it doesn't work? I can return it though and get another one.
post #8789 of 10468
I don't understand how just the main vocals can be cut out from a headphone extension cable. Everything sounds great, crystal clear. Just simply no vocals (main vocals, the surround vocals comes through just fine.) Its weird a$6 cable can do this?
post #8790 of 10468
Quote:
Originally Posted by jlpowell84 View Post

I put in a blu ray, had my headphones plugged in (Denon AHD-600's) and had some really weird audio. I was getting all sounds from the disc minus the main vocal dialogue. I think it may have just been severely muted. I got all sound, music, bass, explosions, movement, and even surround dialogue. I tried unplugging, re plugging the cables, my apple ear buds, another blu ray. All the same. It just worked 10 days ago. The only thing I have changed is I now have no speakers connected to the avr. (Upcoming moving process). Any ideas?
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