Official Samsung UNxxES7500 thread - Page 5

Sort of a sad story to post on here but i figure maybe someone has some ideas about how i might be able to correct this issue.

I bought the TV in September. Used it primarily for watching netflix and playing some games. Mid October i had a little glitch and the TV gives me a bunch of vertical lines, then it shuts off. I unplugged it, plugged it back in and it worked fine until last weekend(11/17/2012). It will not stay on for more than 10 minutes. When i unplug it I can get it to work for a bit but it will give me either the lines or a flat color on the display. Then it will shut off and power on, start back up, then do it again, i watched it go through the process about 30 times while i was searching for answers. it finally popped back up, but it was set to the cable source, and i dont have cable here so i picked up the remote and as soon as i hit menu it did it gave me the lines and then cycled again. i got tired of it and unplugged it, called samsung, who informed me that it was just an issue with the Firmware on the set. plugged it back in and they walked me through updating it (i thought i had kept it up to date so i was suprised to find an update available). and about 3 minutes after it looked like everything was good to go, it did it again.

The sad part about this is my location. I live in Alaska and after speaking with samsung back and forth for a couple days, they send me an email about how there are no service providers in my area to have the TV fixed, bummer. I really enjoyed the TV while it was working.

It appears i will be getting a refund for this purchase, so there is a bit of silver lining to the story. But i was curious if this is just me, or if it is a fairly common issue. Searches on google really have not been very helpful to get any answers maybe someone has a place in mind i should read up on. Hopefully someone can give me some idea about what is going on, or maybe a possible fix.





The images are examples of what it looks like for a brief second before it goes black and then restarts.

Can you get the TV working long enough to do a firmware update? Just an idea.

Already did get the firmware updated, and it didn't correct the problem. Though their customer support did believe it would fix it.
Edited by impede - 11/22/12 at 11:00am

Can someone confirm that the smart hub only has 755mb of memory available? That seems incredibly low considering how cheap memory is. I barely have any apps installed and im using more then half of it already? something doesn't seem right

Hello everyone!

Me and the wife are about to pull the trigger on a Samsung LED (ES8000 or ES7500 in the 60'' range) and I was wondering something following my visit to the store earlier tonight: I noticed on the ES8000 in some scenes that the screen would either dim or brighten by itself depending of what was on screen (was very quick but noticeable)... I played with the options a bit to turn off the auto-fix-the-brightness-of-the-TV options (forgot the names lol) and it was still doing it: especially that scene I saw with subtitles... They constantly switched from bright white to light grey again depending of what was on screen...

Is that the Micro Dimming Ultimate in action? It's really annoying if so...

Now the ES7500 is one we are considering too but unfortunately the one on display wasn't turned on (store was about to close) so I couldn't compare with the 8000: is it better on this set, like less agressive on the 7500 since it's the one-step-down ''Pro'' version instead of ''Ultimate'' (again if it was really the Micro Dimming doing that).

Buying the TV soon and would be nice to know...

i do notice some dimming on the 7500, i believe it just has less "zones" then the 8000. There is no menu option to disable it

So I'm not the only one seeing that then...

Think it would be better to step down to the 6500 since it doesn't have micro dimming at all? Or is the picture quality, motion, ''sharpness'' of image, etc too much of a step down compared to the 7 and 8 series?

The micro dimming can be turned off by using Movie Mode setting... however I found the picture was a bit flat so I switched to standard... the dimming isn't really noticeable on most scenes, what you may also be seeing is the auto dimming by the eco sensor which can also be turned off.

If you guys want to get rid of CE dimming (or greatly reduce it), check out this thread. http://www.avsforum.com/t/1435194/tweak-disabling-autodimming-for-samsung-eseries-smart-tv-mine-is-es6710

I have been running these settings for the last few weeks on my ES7100 and it has really cut back how much CE dimming kicks in.

My brightness is around 52/53 with all 3 offsets at 17.

"The ES7000 presents a full HD 3D image, resolving full horizontal and vertical detail in the third dimension. Unlike the 55″ version of the ES8000 we reviewed, it doesn’t draw an entirely flawless Right Eye image, with the extra information appearing with a slight stippled effect. We thought this was a thing of the past when we saw that the UE55ES8000 was free of it – whether or not it’s down to the difference in panel size or series, we’re not sure."

The above from http://www.hdtvtest.co.uk/news/samsung-ue40es7000-ue46es7000-201207141924.htm?page=Performance.

Does this also apply to the ES7500? (the right eye-stippling thing) (maybe it is just on the European models anyway, I don't think we even have the 7000 here just the 7100 and 7500)

anyone please check there memory usage please in smart hub thanks

Just wanted to chime in again, I swapped out my set last week for a new based on the backlight bleed and one hdmi port that stop working. Bottom line is my new set doesn't seem to have the same quality picture, digital cable seems way more noisy then my previous set, and overall just less sharp.

The bigger issue is the backlight bleed and clouding, with 3D enabled on this set the bleed is 10 times worse. I can't believe Samsung designed a system where in order to watch 3D it basically ruins the entire viewing experience.

I've been looking around online and it's been mentioned by many other reviews.... the backlight problem is most apparent when watching 3D.

I'm debating swapping it out again but I am really get sick of packing TV's around....
Edited by digimat - 11/28/12 at 2:31pm

Good day everyone. I have the 60" 7500 series.

Have a unique situation - I live in canada and have the Bell Satelite HD PVR - I use a High speed HDMI cable to the TV and when I watch a regular TV show or one I have recorded to the PVR about every 10 to 20 seconds there is a very slight hesitation or lag. When I watch a live broadcast like the evening news or a sports event even from the PVR there is no lag at any time. I jmainly just watch HD programming so am not sure if I would get the same lag issue watching a regular broadcast (like friggin SPEED vision which for some reason will not offer an HD channel!! sorry for the side rant).

Obviously the live events - and even some high quality HD TV shows - are initialy recored with different specs or grades of recording equipment compared to any regular TV show, but why would I get this annoying lag??

I used the same satelite reciever connected to an older 32" LCD TV and never had this playback issue.

It was suggested to call my satelite carrier mabey my reciever should be replaced - it was suggested my HDMI cable is not good enough, but by my research it should be fine, and other broadcasts show with no issues at all - it was suggested I could change a setting in my TV to basically dumb it down.

Does this make sence....regular TV shows are recorded at 60 mhz but my TV wants to display it at 720mhz (but I thought it said it was 240mhz - unless that refers to the refresh rate and these numbers a tech at best buy told me refer to something different - and basically my TV is trying to speed up the signal and goes beyond what is being sent to the TV thus the lag hit, thus if change some setting in the TV I might eliminate this issue.

If this makes sence - what am I looking for?? And will I bork how other stuff is displayed?? Was watching the American Formula 1 race off my PVR and damn it looked good!! Then watched Castle and Big Bang Theory and was rubbing my eyes wondering what was happening.

Thanks for any advice.

I have the es7500 and notice the same lag but only on certain programming... I also had the LG 7600 and noticed the exact the same lag... it's like it drops a frame every few seconds. Enabling automotion makes it worse, unless you set it to clear.

The weird thing is it's intermitten, meaning even on the same channel it comes and goes.... I've also noticed it while airplaying to apple TV for some content... using the new plex app I haven't noticed it....

I changed my automotion to clear and that seems to have fixed my lag issue - but only watched 1 show last night.

What is automotion and what is the difference between off...clear...standard...etc - 2 or 3 other options on the list???

Will I need to turn it back to standard if I wanna play games??

First of all, there is nothing wrong with your TV or Equipment. The Lag is normal if you have the auto motion plus "ON".

Honestly I think the whole "SMOOTHING EFFECT" is a big gimmick...It displays content in a way it was NEVER MEANT to be shown, especially movies...I bet movie directors hate it.

Now to each its own. If you like the smoothing effect, expect to get the LAG...you cant have your cake and eat it too...It's the nature of the beast.

To understand how this feature works, it's helpful to first understand the difference between film and television technologies. While films are shot using 24 image frames per second, television sets are designed to show 30 image frames per second. In order to show movies on films on a home television set, the TV must repeat a portion of images from the film, which can lead to image clarity issues.

Samsung models with Auto Motion Plus do not repeat frames in the same manner as traditional TVs. Instead, the Auto Motion software creates its own additional images(INTERPOLATION) in order to show 30 unique frames per second. The software estimates where objects should be located on the screen at a specific point in time based on their locations in related frames. Using this software, Auto Motion Plus creates six additional frames per second to smooth out the picture quality for viewers.

Personally, I keep it on "CLEAR" setting all the time, I never see any lag!

When playing PS3 games, I always have it on "SMOOTH" with never any lag...but when watching bluray movies(24p) on the PS3 i switch back to "CLEAR"

One last thing, just a correction, its not 60mhz , 72mhz, or 240mhz, Mhz is Mega Hertz, frames per secound is measured in Hertz (Hz) cycles per second....

Thank you - excellent answer

I keep it on clear myself but the lag is not caused by the automotion as I notice it from the same source when it is turned off. The lag must have something to do with watching 1080i material and the set doing something to upconvert, 720p is fine.

Also if your gaming you shouldn't have any automotion enabled, set your tv to game mode to reduce input lag and automotion will be disabled.

The good, the bad and the ugly....

catch 22 here....if you enable the game mode on, a lot of the picture settings go into factory mode...which suck....just like when viewing 3d material, your TV automatically dims the set when 3d is enabled...

lag from my experience happens with anykinda input, cable box, bluray player, ps3...etc...but LAG does have something to do with the AUTO MOTION PLUS BEING USED somehow...I never lag when is off or on clear.....

as I said before, the whole smoothing efffect and Interpolation of extra frames into the picture BUTCHERS the whole experience....I wanna view my content the way it was INTENDED to....the whole thing is a BIG GIMMICK...

but hey...to each its own.....

Your TV doesn't dim when 3D is enabled it's actually on it's highest settings and is brighter, the dimming is from the glasses.

It's true the TV locks you into certain settings when game mode is enabled but that's to turn off the extra features that cause Lag... having automotion enabled will actually contribute to the LAG... Try playing COD online with both settings on and off, you will notice a huge difference.

I know, that's what I have been saying....PS3 users also gotta consider all those game/video settings under PS3 system settings...some of them in conjunction with the automotion plus might contribute to LAG....

Im not the one complaining about LAG..I NEVER have it...just trying to help some here that do have LAG....

so how many of y'all are glad you got this tv over the es7100? I'm debating between the 2 sets and just want to see if anybody has any regrets and wish they had gotten the 7100 instead. what makes you like the es7500 better?

also to clarify I use an av receiver and harmony remote so the gestures and voice would probably do me no good.
Edited by coupey - 12/7/12 at 11:39am

I think most people here including myself chose the ES7500 over the ES8000 over the $300 difference...there are very few minute differences over the 2 of them.... I dont think very many people here compared the 7500 vs the 7100. But its ok to do so...

Here's a chart with the main differences..Have fun comparing......

ES7100 - no webcam, no touchsmart remote, no DNSe, no smart interaction, micro dimming is standard, CMR is 720...

yeah. I just read about a lot of people in this thread saying that the remote, voice commands and gestures are gimmicy and that the micro dimming is annoying. I saw someone say they wished they had gotten the model below (7100) so I was curious as to who else shared that feeling. wonder how much of a difference the CMR is?

CMR 840 vs CMR 720...

if you wanna save some money just go with the 7100 man.....I have the 7500...BUT I GET A NEW tv EVERY 2 YEARS....kepp up with the jones'....lol....save you money,,,,,still a great tv nevertheless...

oops. sorry for not being more clear, after reading what I typed I figured it would have come out like that. I was referring to how much of a visual difference it would make, not what the difference is in actual numbers. sorry! basically the question is would the better dimming and cmr be worth the $400 difference since I probably would never use the voice and gesture controls. I'm going to look at them tonight.

Well nobody here can make that decision for you. Unless you put both tvs side by side with identical settings with identical content..thats the only way you will be able to tell the difference...good luck bro...

i went with the 7100, now to play with this thing. thank you!

First off - love my 60" 7500 - picture is awesome, but I am likely rather easy to impress!! hehe. And from 1 point of view - this is a TV, not a computer but with todays tech there is no reason they can't be both and do both jobs very well.

Biggest complaint (other then my above posted lag issue which was easy to fix - thanks for the help) is the WIFI.

What I want is a 60" tablet that runs android and can watch my TV with - my current tablet and smart phone all connect fast, download fast, file transfer etc just like using a laptop. Use Smarthub and do web browsing and sit while a page loads in chunks like it's a bloddy dial up connection. Try opening up Autotrader.com and see how long a graphics heavy website takes to load!!

My router is 2 floors away but I have a 70% connection strength (and my laptop, phone and tablet all work perfectly fine at that range), so it's not losing connection thus slow to download stuff - I did an app from the Samsung TV apps that was 12 megabits!! - not 12 Gig!! - took 2 minuites.

Anyone know what the stats are on the hardware for the WIFI?? Also - they give you 755meg for a harddrive - mabey can plug in a 32 or 64gig USB stick as an external drive, but not sure they will talk to each other - but seriously - get 16gig in my tablet - is there not enough room in a 60" TV to put a bigger storage drive?? And why will it not download at even 350 to 500?? Man it's slow!! I should get an app in seconds - not minuites.