funny, they were accusatorial also.
All I did to the first one was plug it in. Never could get anything beyond the standby light. 2nd one was great... for a week. Then no signal over HDMI. I was already aware of this problem, but being a 'factory refurbished unit', I was 'hoping' it had been taken care of.
It wasn't user error. Not my first AVR, nor my first Onkyo refurb. I have purchased a few from ShopOnkyo, and no problems at all. First was a HTIB ($100 when they were clearing out 6.1 units), some 5 years ago, recently given to a friend who had undergone surgery and home-bound for a month. Still flawless (speakers were crap, but the receiver fine, and still is).
4 year old SACD / DVD player ($50), enjoying some Floyd as I type.
3 year old 'compact shelf' system, flawless and in use in my living room to this day.
And going on 17 months on my 707, so out of warranty, but for less than $300, it won't be huge when the HDMI board does eventually die. And when the issue came up about an 'incorrect' Audyssey microphone, they sent me another, overnight shipping. Turns out it was a mistake on the printing on the box the mic came in, but when I offered to send the other one back (on my dime), they said no, just keep it 'in case'. Class act.
I do wonder if Onkyo sends the really crappy units (refurbed multiple times?) to their authorized resellers and keeps better units to sell themselves. Pure speculation.
The shady part was when they recommended going to the Marantz 7005, which they would be getting in (was told a specific day), and when I checked that day, was already listed as 'Sold Out'. So I called ACfromHell, and was told sorry, there was nothing else they could do for me. Still took a month to get a partial refund. And yes, I did see on their website the disclaimer about not refunding original shipping charges , but I only purchased from them based on the 'glowing' recommendations I saw here.
So I will not sit here without at least throwing in my 2 cents. Take it as you wish. At the very least, I'd recommend ONLY buying from them if the item includes FREE shipping, as you won't be out a penny IF you have as bad an experience as I did.
Better prices and customer service buying directly from Shoponkyo, In my experience. There are obviously many, many people here who've had no problems with AC... , but not all. I wish you luck.