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accessories4less good or shady?

post #1 of 47
Thread Starter 
What has your experience been like with them? I see people recommend this site a lot on here.

http://www.resellerratings.com/store/Accessories_4_Less
some not so nice reviews. others are positive.

nice rating though
http://www.bbb.org/central-florida/b...pka-fl-7000066
post #2 of 47
Never used them, but they are a denon authorized dealer, selling refurb items.
post #3 of 47
Have bought many items. Excellent customer service, low prices, and authorized dealer.

CD
post #4 of 47
Never bought anything from them but, customer service was top notch when I was talking to them before my receiver purchase. Very quick to reply to my emails and really helpful. Don't know how post sale service would be though...

If looking for a discount I would check Vanns clearance/outlet. Last I looked they had several open box/refurbs. They have excellent customer service pre and post sale (I know from experience). Not sure if the prices are as good or not as I haven't done a comparison.
post #5 of 47
AC4L.com is not shady in the least. Some buyers may have a bad experience for a host of different reasons but the company is well thought of. I have bought there many times through the years with nary a hitch. And the one time I found a problem with something ordered, their contact and service was great.
post #6 of 47
I have bought a few items from them before. I was always happy with he product and service.
post #7 of 47
love em. had great experiences using them in the past.
post #8 of 47
I've bought a refurbished Onkyo and a refurbished Marantz from them in the past.

Onkyo looked brand new with no problems.

Marantz was in very good condition and had an issue (noise in one of the outputs). AC4L immediately sent me a replacement unit in the same condition with no problems.

I wouldn't hesitate to buy from them again.
post #9 of 47
I've bought from them before, they're great folks.
post #10 of 47
I bought some KEF speakers as well as a refurb receiver through them and it was a great experience both times.
post #11 of 47
I'm looking at marantz sr6005 or 6006 refurbished great prices is it worth buying like this?
post #12 of 47
Quote:
Originally Posted by keyboardcat View Post

What has your experience been like with them? I see people recommend this site a lot on here.

http://www.resellerratings.com/store/Accessories_4_Less
some not so nice reviews. others are positive.

nice rating though
http://www.bbb.org/central-florida/b...pka-fl-7000066

Mucho good. No shady.
post #13 of 47
My two experiences with them were very good.
post #14 of 47
Got to go against the grain here... bad times. They'll never see another dime from me. Great price doesn't mean much when they ship out non-working units. First was a complete brick... 2nd lasted a week. Then I was told they WOULDN"T ship me a third. Kept my $$ for almost 2 months, and still deducted shipping charges.
NEVER AGAIN !!
post #15 of 47
^^
AC4L is simply a "reseller" of the refurb units they receive from the mfr. If you receive a defective product, it more than likely came that way from the mfr, so blame the mfr, not AC4L. Also, after 2 defective products in a row, I would likely hesitate before shipping a 3rd out as well without discussing further with the mfr and buyer. Also, more often than not, a "defective" AVR has no issue whatsoever, rather it was a result of the buyer simply not understanding how to set up the product. As a result of this, with Denon AVRs in particular, Denon has stepped in to the process and will troubleshoot the issue prior to any return to AC4L.
post #16 of 47
funny, they were accusatorial also.
All I did to the first one was plug it in. Never could get anything beyond the standby light. 2nd one was great... for a week. Then no signal over HDMI. I was already aware of this problem, but being a 'factory refurbished unit', I was 'hoping' it had been taken care of.

It wasn't user error. Not my first AVR, nor my first Onkyo refurb. I have purchased a few from ShopOnkyo, and no problems at all. First was a HTIB ($100 when they were clearing out 6.1 units), some 5 years ago, recently given to a friend who had undergone surgery and home-bound for a month. Still flawless (speakers were crap, but the receiver fine, and still is).
4 year old SACD / DVD player ($50), enjoying some Floyd as I type.
3 year old 'compact shelf' system, flawless and in use in my living room to this day.
And going on 17 months on my 707, so out of warranty, but for less than $300, it won't be huge when the HDMI board does eventually die. And when the issue came up about an 'incorrect' Audyssey microphone, they sent me another, overnight shipping. Turns out it was a mistake on the printing on the box the mic came in, but when I offered to send the other one back (on my dime), they said no, just keep it 'in case'. Class act.

I do wonder if Onkyo sends the really crappy units (refurbed multiple times?) to their authorized resellers and keeps better units to sell themselves. Pure speculation.

The shady part was when they recommended going to the Marantz 7005, which they would be getting in (was told a specific day), and when I checked that day, was already listed as 'Sold Out'. So I called ACfromHell, and was told sorry, there was nothing else they could do for me. Still took a month to get a partial refund. And yes, I did see on their website the disclaimer about not refunding original shipping charges , but I only purchased from them based on the 'glowing' recommendations I saw here.
So I will not sit here without at least throwing in my 2 cents. Take it as you wish. At the very least, I'd recommend ONLY buying from them if the item includes FREE shipping, as you won't be out a penny IF you have as bad an experience as I did.

Better prices and customer service buying directly from Shoponkyo, In my experience. There are obviously many, many people here who've had no problems with AC... , but not all. I wish you luck.
post #17 of 47
I think it's good to remember, that for various reasons, not everyone will have same experience.

For example, I used to play Civ V. Worked mostly fine for me. But other people had serious issues with no workarounds. That means Civ V was good AND bad.

So I would not assume, just because one person had good experiences, and another did not, that the problem was the person.

Of course, if you read a lot of user reviews, you will also see the super negative person for almost anything.

So gather all reviews, read between the lines, and make the best decision.

( I post this, because I see a tendency to shoot the messenger here sometimes, and the messenger may not be the one to blame, or maybe they are...but give the messenger the benefit of the doubt.)
post #18 of 47
Good experience. Bought an 4311CI from them, changed my mind after I got it, never opened the box, got an RA, and shipped it back. Had the credit for the full amount in less than 3 days. (Just out my return shipping.) I'd definitely do biz with them again.
post #19 of 47
They're good. But don't EVER use the BBB to assume a company is good. The companies themselves pay to be listed by the BBB, and the BBB doesn't really care that much.

Much better are sites like www.resellerratings.com. Not that they're perfect, but as long as a company has a good number of reviews, it's more reliable than the BBB.
post #20 of 47
Quote:
Originally Posted by snowx800 View Post

I'm looking at marantz sr6005 or 6006 refurbished great prices is it worth buying like this?

Anyone?
post #21 of 47
Quote:
Originally Posted by snowx800 View Post

Anyone?

You should be fine buying either one from A4L if Marantz is what you want. They're a good brand but they tend to be less cost effective (and in some ways, less in features) than Denon (which is owned by the same company as Marantz).

If Marantz were what I wanted then I would probably buy one of those from A4L, myself.
post #22 of 47
Thanks, do you think denon sounds better or just extra things.
I can get a marantz 6006 or a denon 3312. For about the same price Which one is better?
post #23 of 47
I bought two Marantz receivers from this place. Both were SR7001's. One of them has worked out absolutely great, but one died after like 2 or 3 years. It did last for a couple of years, so I guess it's on me for not getting an extended warranty for it.
post #24 of 47

Bought a Boston acoustics HT speaker package from them as brand new, full price item. One of the satellite speakers did not work right out of the box! It has been two months and many calls and emails (despite a so called warranty) to Boston acoustics I still haven't got a replacement speaker. At one point they sent me a sound bar as replacement for the speaker I sent! still waiting on a promise of getting a replacement, after the 8th call made today. Will post the outcome here soon.

There are a lot of mentions of people getting defective items out of the box from A4L. Make me believe they sell B stock/refurbs as brand new. I could be wrong, but statistics tell you something...

post #25 of 47
I have had good experiences with accessories4less ... my initial purchase was for a Marantz SR5006 avr. This particular unit was refurbished. It was, however, not in complete working order ( one of the surround channels wasn't working). I went through the exchange process, and because the SR5006 was not in stock, I received an SR5007 instead. The SR5007's GUI was updated from the previous years 5006, so all in all, it was a nice upgrade. The SR5007 has been working fine for me for over a year now.

I also bought a refurbished Marantz UD5007 blu-ray player and it has performed well.

When I needed to exchange the SR5006, they were helpfiul and efficient.
post #26 of 47
Quote:
Originally Posted by matjok View Post

Bought a Boston acoustics HT speaker package from them as brand new, full price item. One of the satellite speakers did not work right out of the box! It has been two months and many calls and emails (despite a so called warranty) to Boston acoustics I still haven't got a replacement speaker. At one point they sent me a sound bar as replacement for the speaker I sent! still waiting on a promise of getting a replacement, after the 8th call made today. Will post the outcome here soon.
There are a lot of mentions of people getting defective items out of the box from A4L. Make me believe they sell B stock/refurbs as brand new. I could be wrong, but statistics tell you something...

You don't have to buy B stock to get defective new equipment!
post #27 of 47
Quote:
Originally Posted by arnyk View Post


You don't have to buy B stock to get defective new equipment!


You are right,but it depends on the quality control of the manufacturer. I hope the Boston acoustics level of quality control is not the same as their level of customer service.

post #28 of 47

If only I have read online reviews before my purchase of a Denon amplifier at accessories4less.com after bargain shopping over Christmas holiday 2 months ago in 2013. I have had a bad experience with their SWITCH AND BAIT scheme leading to an inferior product (or losing $40 if return). All I have is a receipt to prove it. BBB Florida was siding with the merchant after one reply.

 

I have found the Denon amplifier at this site listed at the lowest price among all merchants. There were other brands and models clearly marked as refurbished. I chose this Denon because it's not refurbished. When I got this Denon. It worked but dented and scratched. When I checked up the product online afterwards, it's listed as refurbished this time for the same price. Of course I immediately demanded a refund for this product. The merchant did authorize the return but I would lose my shipping cost of about $20 and I would have to ship the item back to merchant on my own for about $20. The merchant blamed me for making a mistake.

 

I have filed a complaint to the Better Bureau of Business in Florida about this SWITCH AND BAIT scheme. After one reply, they closed the case believing the merchant has done enough, and didn't acknowledge the SWITCH AND BAIT scheme.

 

The purpose of my bargain hunting is to save money. In this SWITCH AND BAIT scheme, I would lose $40, no more bargain till next year, and ton of headache. Be this a warning... SWITCH AND BAIT scheme is not condemned in Florida. And accesoories4less.com get away with murder.

post #29 of 47

I was involved in a SWITCH AND BAIT scheme with this company. See my review posted here. BBB of Florida did not acknowledge the scheme at all.

post #30 of 47
acc4less is a great source for refurbs and closeouts. Have bought from many times and highly recommend them. They are also authorized dealers for what they sell.
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