I recently purchased a brand new Datavideo TBC1000 and VP266. I was able to find a dealer in Australia selling the TBC at significantly lower prices than the going price in USA which was surprising. The VP266 was a little more but I thought I would save money getting them both from the same place. This suited me well as I wanted to buy locally to get the correct Australian power supplies anyway.
I thought I was buying from an Australian business as the site was an AU site and I payed for the items by transfer to their bank acc in AUS.
A few days later the items arrive from HK which I though was strange. Apparantly they were out of stock and got me the items sent direct from their ‘other’ warehouse in HK. I opened them up and was annoyed to find non AUS power supplies. I had a UK and Euro one. I was very annoyed now as the whole idea to buy from who I did was to get the right power supplies!!!!. As it turns out they were not even an Australian company.and were in NZ.
After various emails they said I can return them for a refund. I wanted to cut my losses so opted out of that. They told me the power supplies were ‘universal’. Well no they are not and they don’t plug into wall outlets here. They told me to use pin adaptors. I wanted to avoid that as its just another contact point to cause trouble. I just wanted the official proper Datavideo approved power supplies for here.
I decided to go straight to the top since I was getting no joy from the seller and they were not going to get me the correct power supplies. As it turns out they are even technically wrong even if I used pin adaptors as they are rated at 230v and our power can be 240v + 10%. I contacted Datavideo HK and they were not able to help. I then contacted DV Taiwan. I did not hear from them, but a few days later a company in Australia contacted me expressing their concerns and willingness to help me. As it turns out they were the AU importer of DV gear. They are not listed on the DV site though. I had to give them the serial numbers to ensure they got me the right power supplies. They then got them from DV in Taiwan.with some other gear they had on order which took a few days to get here.
I wanted to get the correct good quality made in Taiwan power supplies for the TBC1000 and VP299. They were going to cost me about another $100 for the pair. I was frustrated but if it ment I was gonna get the right ones then I could live with that.
They arrived yesterday. As soon as opened them it was a let down big time. I got these small lightweight universal voltage made in china AC adaptors. Not the hefty square brick adaptors made in Taiwan. Both were rated at 1.5amps which is more than what I had before. The TBC1000 had a 1.2amp supply with it when I got it. That part at least was good becaust i had read that the 1200ma power supply is borderline for the TBC1000 anyway especially when processing strong macrovision. What I got yesterday looked like a $15 adaptor not a $47 one which I was even told was the dealer price and not even full retail!!!!. I sent them an email expressing my concerns that these adaptors look inadequate and are nothing like what I got from HK.
The reply I got said things such as
“Practically all power supplies these days are produced in China”
“all Datavideo product - even their high-end recorders and video switchers - now come with power supplies that have been made and sourced from China”
”Yes, the power supplies that you have received are more compact and significantly lighter than the transformer-type that had been traditionally supplied for many years. The old-style supplies used an iron-cored transformer that added considerable weight to (and in many cases dictated the size of) the "plug pack". These new power supplies are the more energy efficient "switch-mode" type requiring a much smaller and lighter transformer - hence the reduction in size compared to what you previously used. All power supplies provided with Datavideo products are CE approved and suitable for use throughout Australia and New Zealand. These days, most items are manufactured for a world-wide market. Hence it is more economic to design a power supply capable of operation world-wide and simply place it into a case suitable for it's intended market rather than to create totally separate products catering only for each country's mains voltage.
Rest assured that these are identical power supplies that have been provided with the VP-299 and the TBC-1000 in the Australian market right up until the products discontinuation a couple of months ago”
So what do you guys think. Are the switching power adaptors suitable, just as good, or better than what was previously sold with the Datavideo gear? If I had known they were going to send me these I would have hunted on ebay and got the same things for $15 probably. There is no way I can see how these are worth $47 or what ever their full blown retail is. These would cost stuff all to make in China.
I am conbsidering haveing custom made regualted supplies made here http://www.tortech.com.au/cusplug.htm but really i dont know what to do and i just feel let down about the whole thing.
You can see the photos and the listed weights below. Quite a difference.
NOTE - this adaptor says 'switching adaptor' on the label. I accidentally partly covered it up
I thought I was buying from an Australian business as the site was an AU site and I payed for the items by transfer to their bank acc in AUS.
A few days later the items arrive from HK which I though was strange. Apparantly they were out of stock and got me the items sent direct from their ‘other’ warehouse in HK. I opened them up and was annoyed to find non AUS power supplies. I had a UK and Euro one. I was very annoyed now as the whole idea to buy from who I did was to get the right power supplies!!!!. As it turns out they were not even an Australian company.and were in NZ.
After various emails they said I can return them for a refund. I wanted to cut my losses so opted out of that. They told me the power supplies were ‘universal’. Well no they are not and they don’t plug into wall outlets here. They told me to use pin adaptors. I wanted to avoid that as its just another contact point to cause trouble. I just wanted the official proper Datavideo approved power supplies for here.
I decided to go straight to the top since I was getting no joy from the seller and they were not going to get me the correct power supplies. As it turns out they are even technically wrong even if I used pin adaptors as they are rated at 230v and our power can be 240v + 10%. I contacted Datavideo HK and they were not able to help. I then contacted DV Taiwan. I did not hear from them, but a few days later a company in Australia contacted me expressing their concerns and willingness to help me. As it turns out they were the AU importer of DV gear. They are not listed on the DV site though. I had to give them the serial numbers to ensure they got me the right power supplies. They then got them from DV in Taiwan.with some other gear they had on order which took a few days to get here.
I wanted to get the correct good quality made in Taiwan power supplies for the TBC1000 and VP299. They were going to cost me about another $100 for the pair. I was frustrated but if it ment I was gonna get the right ones then I could live with that.
They arrived yesterday. As soon as opened them it was a let down big time. I got these small lightweight universal voltage made in china AC adaptors. Not the hefty square brick adaptors made in Taiwan. Both were rated at 1.5amps which is more than what I had before. The TBC1000 had a 1.2amp supply with it when I got it. That part at least was good becaust i had read that the 1200ma power supply is borderline for the TBC1000 anyway especially when processing strong macrovision. What I got yesterday looked like a $15 adaptor not a $47 one which I was even told was the dealer price and not even full retail!!!!. I sent them an email expressing my concerns that these adaptors look inadequate and are nothing like what I got from HK.
The reply I got said things such as
“Practically all power supplies these days are produced in China”
“all Datavideo product - even their high-end recorders and video switchers - now come with power supplies that have been made and sourced from China”
”Yes, the power supplies that you have received are more compact and significantly lighter than the transformer-type that had been traditionally supplied for many years. The old-style supplies used an iron-cored transformer that added considerable weight to (and in many cases dictated the size of) the "plug pack". These new power supplies are the more energy efficient "switch-mode" type requiring a much smaller and lighter transformer - hence the reduction in size compared to what you previously used. All power supplies provided with Datavideo products are CE approved and suitable for use throughout Australia and New Zealand. These days, most items are manufactured for a world-wide market. Hence it is more economic to design a power supply capable of operation world-wide and simply place it into a case suitable for it's intended market rather than to create totally separate products catering only for each country's mains voltage.
Rest assured that these are identical power supplies that have been provided with the VP-299 and the TBC-1000 in the Australian market right up until the products discontinuation a couple of months ago”
So what do you guys think. Are the switching power adaptors suitable, just as good, or better than what was previously sold with the Datavideo gear? If I had known they were going to send me these I would have hunted on ebay and got the same things for $15 probably. There is no way I can see how these are worth $47 or what ever their full blown retail is. These would cost stuff all to make in China.
I am conbsidering haveing custom made regualted supplies made here http://www.tortech.com.au/cusplug.htm but really i dont know what to do and i just feel let down about the whole thing.
You can see the photos and the listed weights below. Quite a difference.
NOTE - this adaptor says 'switching adaptor' on the label. I accidentally partly covered it up
