I've contacted my provider (Time Warner) and the only document they could produce was a 2 page quick reference guide.
I couldn't find any information about this DVR on the Cisco website either.
I know this is an old thread but I found it searching for an answer to a question I have about this same box so I figured I'd ask it here rather then start a new thread.
Is there any way to transfer programs that are recorded on this DVR to an external eSATA drive. My box is failing (glitching every 30 seconds) and I was told that I needed to exchange the box which would mean that I would loose every program on the DVR. Just looking for a solution before I ditch it. Thanks!