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Onkyo TX-NR818 "official" owner's thread discussion - Page 150

post #4471 of 7035
1/24/13 at 5:18pm
Thread Starter 
Quote:
Originally Posted by william06 View Post

Unless I read wrong I thought you were given a beta firmware to test t he fix that Patrick stated they are using to fix the issue you brought to they're attention.

Yes, I was given beta firmware, but the issue is not that I was graciously provided with an early peek at a potential fix to the problem. The issue is their treatment of customers who may be observing the issue, as witnessed in the thread at their support forum.

In any event, I'm not going to comment on it. They fairly politely requested that I be "less vocal" about this problem so I'm going to simply drop it until there is something that can be said publicly. I have a feeling after my last few comments I won't be seeing any further notifications from them, but hopefully they are on track for a permanent resolution to the issue..
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post #4472 of 7035
1/24/13 at 5:26pm
Quote:
Originally Posted by Adam Hinsein View Post

That is so stupid if thats the case, i whant my DB1 sub to play! Menu says its on when its of...i would like to se that fixed smile.gif

Don't know what you mean by "so stupid".
Full range means that any "bass" that is associated with the Front will go there. no sub needed.
Setting Sub to Yes will let the .1 (LFE) goes to sub. If there is no .1 (like a stereo 2.0), there won't be any.
If you had a sub, consider using Small as your Front. Small really does NOT mean you have small speakers... and really should be the default for anyone that had a sub.
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post #4473 of 7035
1/24/13 at 5:28pm
Quote:
Originally Posted by Marco Giudice View Post

thanks I understand where your coming. in a nut shell do you leave motion interpolation off in your setup?
thank you also. but on my tv there was something else called game mode that if was off I would instantly get that soap opera/ home video look that I hated. so maybe that's why I'm not seeing no differences with smooth motion settings on, cuz I have game mode on.. :-/ but anyway this a Vizio /tv issue not a onkyo avr issue I'm trying to figure out. so I'll take that up somewhere else. in a nut shell do you leave motion interpolation off in your setup? thanks for lending your advice tho smile.gif

Game mode usually just reduce the time lag... maybe by turning game mode ON, it also bypass the video smoothing and other circuit to improve the time lag.
I personally dont use any video processing (I use Direct Picture mode), as I am passing my video to my Lumagen VP that do its processing and upscaling.
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post #4474 of 7035
1/24/13 at 5:57pm
Quote:
Originally Posted by fight4yu View Post

Quote:
Originally Posted by Marco Giudice View Post

ok ive been playing with the smooth motion settings on all content 24, 60, blu ray and cable tv and cant seem to notice a differences, would you know of some situations i where i would definetly see the effects of having the set on or off?

It also depends on how aggressive your TV do this. It is quite apparent in blu-ray content. Most "film" will look like "video" (soap opera effect)...

Marco, we had quite a lot of discussions already on motion interpolation 'soap opera' effects in our HDTV Software forum and to a less extent the BDP and software forums, do a search there.
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post #4475 of 7035
1/25/13 at 4:59am
Quote:
Originally Posted by EmailNBheleu View Post

To share music on network, to an Apple device read this link:
http://www.apple.com/itunes/inside-itunes/2012/04/share-your-itunes-library-with-others-by-using-home-sharing.html

In a nutshell, AppleTV is not required but at least one Apple device is, for instance on your iPad/iPod/iPhone you enable it in Settings App for Music App and Videos App. Once enabled the shared choice will then be available in the more tab in the Music App or Videos App from your device. Plug your apple device into the front USB port, etc and it should stream your music/video etc. from your iTunes library to your receiver.

Be a few weeks before I can confirm the video side though, but I would guess that no one else in the owners forum has tried it this way as most have an AppleTV already setup for this purpose.

The only exception I can think of is those of you with lightning connectors/adapters. I do not believe they support video streaming so you would need to get an AppleTV at that point.


I've located a program called isedora. Found at www.isedora.com

It has a free fully functional version, usable for 60mins. You can use it as many times as you want. To obtain a full continuously working version you need to pay for it. So far, it works. I downloaded it onto my Mac and it detected my 818. The 818 did the same thing.

I probably should have clarified in my original post that I'm looking for a way to share the music from iTunes wirelessly on the DLNA, and avoiding plugging it in via the USB.

I'm still searching for other programs, that are fully functional, but free
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post #4476 of 7035
1/25/13 at 9:51am
News from Onkyo USA support forum;

UPDATE: Re; TX-NR 717 and TX-NR 818 24 fps bug- we will be releaseing the 24 fps firmware version to those afflicted with this issue for further testing and will monitor feedback from the implementation of this firmware version. Please send the following information to the email address askOnkyo@us.onkyo.com for the F/W update to be sent to you.

- NAME:
- EMAIL ADDRESS:

Best Regards;

Forum Moderator

http://forums.onkyousa.com/viewtopic.php?f=2&t=138&p=2838#p2838
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post #4477 of 7035
1/25/13 at 10:09am
Email sent and I've received a reply:

"The firmware will be sent to you today.


Patrick Fider
Social Media/Product Support Specialist
ONKYO USA
18 Park Way
Upper Saddle River, NJ 07458
(201) 785-2659"

biggrin.gif
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post #4478 of 7035
1/25/13 at 10:15am
Thread Starter 
Quote:
Originally Posted by Wryker View Post

Email sent and I've received a reply:

"The firmware will be sent to you today.


Patrick Fider
Social Media/Product Support Specialist
ONKYO USA
18 Park Way
Upper Saddle River, NJ 07458
(201) 785-2659"

biggrin.gif

Good! Let's discuss your results here, because they seem to have stomped some of the discussion at their forum.

When you receive the FW if you could post the version number here, I'd like to compare it with the one I am testing.

Thanks.
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post #4479 of 7035
1/25/13 at 12:01pm
Email for firmware sent, Thanks
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post #4480 of 7035
1/25/13 at 1:06pm
I just received the email and am downloading the firmware now, but I'm at work at the moment so can't test it until later (and probably not until tomorrow). Anyone able to do so right away?
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post #4481 of 7035
1/25/13 at 1:06pm
Quote:
Originally Posted by jmpage2 View Post

Good! Let's discuss your results here, because they seem to have stomped some of the discussion at their forum.

When you receive the FW if you could post the version number here, I'd like to compare it with the one I am testing.

Thanks.

1110-8103-0101-0000

I have the file if you need.
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post #4482 of 7035
1/25/13 at 1:25pm
They contacted me in the morning, I should have a VP next week to confirm the frame rate.
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post #4483 of 7035
1/25/13 at 1:26pm
Quote:
Originally Posted by Mike Butny View Post

They contacted me in the morning, I should have a VP next week to confirm the frame rate.

Which one are you getting?
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post #4484 of 7035
1/25/13 at 1:47pm
Patrick is looking for someone in the Upper Saddle River area in New Jersey, to have a TECH come to there house, and see the issue.

"An engineer wants to see the issue and pull information on how the firmware update has solved the problem"

Is someone is willing, and has a video processor, so much the better.

If you can help, please contact Patrick.

Patrick.Fider@us.onkyo.com

Thanks.
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post #4485 of 7035
1/25/13 at 2:50pm
Quote:
Originally Posted by babgvant View Post

Which one are you getting?


Dvdo Edge or Duo. I just sold my Edge 2 weeks ago too.
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post #4486 of 7035
1/25/13 at 3:27pm
Quote:
Originally Posted by gtbdevs View Post

Patrick is looking for someone in the Upper Saddle River area in New Jersey, to have a TECH come to there house, and see the issue.

"An engineer wants to see the issue and pull information on how the firmware update has solved the problem"

Is someone is willing, and has a video processor, so much the better.

If you can help, please contact Patrick.

Patrick.Fider@us.onkyo.com

Thanks.


In order to fix the issue you must first know what the issue is and then resolve it. Onkyo has released a firmware patch but though they want to come out and see the problem and see how the firmware has resolved it????? I thought this should be done" in house" and tested before its released. I'm not to sure I want to install this new firmware.
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post #4487 of 7035
1/25/13 at 4:15pm
Quote:
Originally Posted by Mike Butny View Post

In order to fix the issue you must first know what the issue is and then resolve it. Onkyo has released a firmware patch but though they want to come out and see the problem and see how the firmware has resolved it????? I thought this should be done" in house" and tested before its released. I'm not to sure I want to install this new firmware.

I agree, i am surprised they don't have a way to see the frame-rate in-house. Ideally, they should be bringing their own VP and equipment there to "prove" to the tester that it is indeed working!
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post #4488 of 7035
1/25/13 at 4:27pm
Quote:
Originally Posted by fight4yu View Post

I agree, i am surprised they don't have a way to see the frame-rate in-house. Ideally, they should be bringing their own VP and equipment there to "prove" to the tester that it is indeed working!

The right way to test it is with an HDMI analyzer, which they should have in house. It's possible that they don't though, the ones that provide the necessary information are $20,000+.
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post #4489 of 7035
1/25/13 at 4:36pm
Thread Starter 
Well if they don't, then shame on them. I was a field engineer in telecommunications for 10 years and we had test sets for just about everything (I sometimes had $50,000 or more of test gear in my crappy little $20K company jeep). If the guys in north america don't have it, the guys who write the firmware (in Japan or wherever) should.

If they don't then that explains an awful lot.
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post #4490 of 7035
1/25/13 at 4:41pm
Quote:
Originally Posted by jmpage2 View Post

Well if they don't, then shame on them. I was a field engineer in telecommunications for 10 years and we had test sets for just about everything (I sometimes had $50,000 or more of test gear in my crappy little $20K company jeep). If the guys in north america don't have it, the guys who write the firmware (in Japan or wherever) should.

If they don't then that explains an awful lot.

I expect that the FW engineers in Japan have one. It would be very difficult for them to do their jobs w/o. I don't have the same confidence for support folks, frankly it shouldn't ever have happened so there's probably no precedent for them having to test for it in the field.
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post #4491 of 7035
1/25/13 at 5:14pm
Quote:
Originally Posted by jmpage2 View Post

Yeah, that sounds about right....... Their customer service reps could learn a thing or three from companies that actually know how to deliver outstanding customer service. Considering the number of people in this thread, including "insiders" who have reported that they've verified the problem and spoken with people at Onkyo about it, it is rather hard to swallow that they either can't reproduce it or don't know about it.

Hope I am not being counted as an "insider" with them. biggrin.gif
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post #4492 of 7035
1/25/13 at 5:35pm
Quote:
Originally Posted by babgvant View Post

I expect that the FW engineers in Japan have one. It would be very difficult for them to do their jobs w/o. I don't have the same confidence for support folks, frankly it shouldn't ever have happened so there's probably no precedent for them having to test for it in the field.

The FW probably did come from Japan and the local guys just want to see the problem and verify that it works.
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post #4493 of 7035
1/25/13 at 5:47pm
Got the new FW on my thumbdrive, waiting to hear some good news, before I download to my 818!redface.gif
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post #4494 of 7035
1/25/13 at 5:57pm
Thread Starter 
Quote:
Originally Posted by BWD69 View Post

Got the new FW on my thumbdrive, waiting to hear some good news, before I download to my 818!redface.gif

I'm pretty sure that it's fixed it for 23.976. I watched a couple of movies over the past 48 hours and did not see a single frame drop or dupe, and usually I could not get through a film without seeing at least a couple of them.
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post #4495 of 7035
1/25/13 at 5:58pm
Thread Starter 
Quote:
Originally Posted by babgvant View Post

I expect that the FW engineers in Japan have one. It would be very difficult for them to do their jobs w/o. I don't have the same confidence for support folks, frankly it shouldn't ever have happened so there's probably no precedent for them having to test for it in the field.

Yeah, I think that they basically haven't been able to reproduce the issue, or don't really understand what it is so they want someone to demonstrate it to them.... which is not the best approach, since even if you point it out to someone they may have a hard time seeing it... some people just "can't" see problems like this very easily.
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post #4496 of 7035
1/25/13 at 7:00pm
Quote:
Originally Posted by Patrick Murphy View Post

The FW probably did come from Japan and the local guys just want to see the problem and verify that it works.


Ok, that makes more sense now. Joerod since you have a VP can you please post pics of the incoming and outgoing frame rates on MAIN HDMI? I will not have a VP until late next week. Thanks.
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post #4497 of 7035
1/25/13 at 7:24pm
Quote:
Originally Posted by Mike Butny View Post

Ok, that makes more sense now. Joerod since you have a VP can you please post pics of the incoming and outgoing frame rates on MAIN HDMI? I will not have a VP until late next week. Thanks.
While you guys are at it, can you ask the guy if this problem is also fixed by using source as resolution and picture mode as direct ? With my VP, I can see it passing ok.
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post #4498 of 7035
1/25/13 at 8:01pm
Quote:
Originally Posted by fight4yu View Post

While you guys are at it, can you ask the guy if this problem is also fixed by using source as resolution and picture mode as direct ? With my VP, I can see it passing ok.

What VP are you using? Have you tested 59.94 material as well? When testing 59.94 it will pass thru unaltered with your above settings but if you set resolution at 1080p it was altering the signal and outputting 60hz, this must be tested as well.
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post #4499 of 7035
1/25/13 at 8:21pm
Just put my email out for the firmware. Hopefully it doesn't bonk anything else up.

Im about 45 minutes from Saddle River but lack a VP.

Really looking forward to not seeing this issue again!
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post #4500 of 7035
1/25/13 at 8:32pm
Proof of the Onkyo's 24.00 and 60.00fps bug before new update. smile.gif


Fig. 1. The Edge's info screen (which overlays the BD picture) showing input info. Note this does not distinguish between 23.98 and 24.00fps. The BD is a Canadian version of Brothers. BD player's HDMI output is connected directly to the Edge's input.



Fig. 2. The Edge's output info screen: by engaging frame-locking and 1:1 which locks the frame-rate between input and output it indirectly indicates the input frame-rate precisely as it can now distinguish between 23.98 and 24.00fps.



Fig. 3. The same BD and BDP now connected directly to Onkyo and Onkyo's HDMI main output is connected to another HDMI input of the Edge. This now shows Onkyo is outputting 24.00fps instead.



Fig. 4. The same BD as above, when playing the preview which is 480i59.94 upconverted via the Edge. The Onkyo's main HDMI outputs 60.00fps instead.



Fig. 5. The same BD through Onkyo's HDMI sub output, which is correct at 23.98fps.



Fig. 6. The same BD's preview through Onkyo's HDMI sub output, which is correct at 59.94fps.



Fig. 7. This a UK BD of Detective Dee actually encoded in 24.00fps. The Onkyo's HDMI sub correctly outputs 24.00fps.

Addendum:
Equipment used:
Pioneer BDP-51FD
DVD Edge
Pioneer Elite 101FD
Monoprice HDMI high-speed cables
Edited by Kilian.ca - 1/27/13 at 7:06pm
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