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Onkyo TX-NR818 "official" owner's thread discussion - Page 164

post #4891 of 9469
so basicly "Screw US" if we use the firmware or not.

Amazed by Onkyo answers.

I requested the firmware via the email address provided but have not heard from them any answer.

This makes me sad, I had to work very hard to buy it and the response from Onkyo CS is not what a like for a "Good" company.
post #4892 of 9469
I requested 3 times,and got it 3 times
post #4893 of 9469
Updated post from Onkyo USA;

"We are not providing it via the website as to not to lead to the confusion many were expressing last week. It is a simple process of requesting the firmware via email; as this version is NOT supported to work for units sold outside North America and to control any issues with customers stating the firmware caused any further issues to their receivers. As this is STILL a BETA version; this is the avenue we are currently providing for this firmware update. We again thank those you have expressed the firmware update has resovled their issue and understand this process we are currently employing.

Best Regards;"


http://forums.onkyousa.com/viewtopic.php?f=2&t=138&p=4057#p4057

It seems that they've stepped back a bit from their stance that it would ONLY be available via e-mail request.

Good for them. They could easily make this an optional OFFICIAL FW patch and state that if you're not experiencing any issues don't put it in.
post #4894 of 9469
I still love my 818 after a week and I will do this update but not in beta form as everything is going well with mine.
post #4895 of 9469
Hopefully this isn't a silly noob question but I have a Time Warner DVR box, Apple TV and Roku box connected to my 818. Should I adjust any video settings on the 818? I assumed I would just allow the 818 to upconvert anything it can to 1080P and call it a day.
post #4896 of 9469
Onkyo if you're reading this I wanted to buy a second receiver(2nd purchase in a week) for a smaller room and was going to get the 515 or the 616 but went denon instead. I hope you make things right here.
post #4897 of 9469
Quote:
Originally Posted by domingos38 View Post

I requested 3 times,and got it 3 times

I've requested 2 times and haven't gotten it.
post #4898 of 9469
I may be reading these posts wrong. There was an issue, a few good people brought it to Onkyo's attention. Eventually they came up with a firmware update. We had to send in a request to get it. It fixed the issue. Onkyo saying you can get it anytime once we put in a request. WHY ARE YOU GUYS STILL BITCHING???
post #4899 of 9469
Because the guys that are bitching haven't received it yet. Once they do, the bitching should stop.
post #4900 of 9469
How does the FW come and how do you implement it...USB drive? I've only used the modem/router with an ethernet cable, but that was with the supported downloads that the receiver told me to do.
post #4901 of 9469
Onkyo was very response to me (for this issue. I'll see how the HDMI/Sony/Onkyo issue turns out).

Regarding the firmware, I wrote them a nice note and I heard back from them within 1 day with a link to the firmware. Not sure why they would handle some requests differently than others.

As for the install, I think the instructions could be written shorter. Basically download the files, put them on a FAT formatted USB drive, turn on the Onkyo, insert USB drive, wait a minute, go to firmware upgrade and select USB. It then takes about 10 minutes to perform the update.
post #4902 of 9469
Quote:
Originally Posted by MadMyers View Post

Onkyo was very response to me (for this issue. I'll see how the HDMI/Sony/Onkyo issue turns out).

Regarding the firmware, I wrote them a nice note and I heard back from them within 1 day with a link to the firmware. Not sure why they would handle some requests differently than others.

As for the install, I think the instructions could be written shorter. Basically download the files, put them on a FAT formatted USB drive, turn on the Onkyo, insert USB drive, wait a minute, go to firmware upgrade and select USB. It then takes about 10 minutes to perform the update.
Just to add, it works fine with an NTFS formatted USB stick.
post #4903 of 9469
I put in a simple email request for the firmware update. Got it the next day without a hitch. Good work Onkyo.
post #4904 of 9469
Do you know where to ask for the FW patch regarding 24p bug issue for european countries?
post #4905 of 9469
"Hopefully this isn't a silly noob question but I have a Time Warner DVR box, Apple TV and Roku box connected to my 818. Should I adjust any video settings on the 818? I assumed I would just allow the 818 to upconvert anything it can to 1080P and call it a day."

Anybody?
post #4906 of 9469
Quote:
Originally Posted by bysdontcry View Post

"Hopefully this isn't a silly noob question but I have a Time Warner DVR box, Apple TV and Roku box connected to my 818. Should I adjust any video settings on the 818? I assumed I would just allow the 818 to upconvert anything it can to 1080P and call it a day."

Anybody?

This is a pretty opened ended question and involves insight into the various source devices and your display. But generally speaking, if you were happy with the video scaling prior to adding the Onkyo then you can just put the Onkyo into direct mode.

Regarding 1080p, your settop probably maxes out at 1080i so the 1080p conversion (prior to adding the Onkyo) was done in your display. My best guess is that the Onkyo does a better job at this conversion (deinterlacing) than your display, so you should try it out. Meaning have it output at 1080p.

Bottom line: you need to try out the combinations and see what works best as it all depends on the capabilities of the various devices. I'd suggest either direct to 1080p, however.
post #4907 of 9469
Quote:
Originally Posted by MadMyers View Post

This is a pretty opened ended question and involves insight into the various source devices and your display. But generally speaking, if you were happy with the video scaling prior to adding the Onkyo then you can just put the Onkyo into direct mode.

Regarding 1080p, your settop probably maxes out at 1080i so the 1080p conversion (prior to adding the Onkyo) was done in your display. My best guess is that the Onkyo does a better job at this conversion (deinterlacing) than your display, so you should try it out. Meaning have it output at 1080p.

Bottom line: you need to try out the combinations and see what works best as it all depends on the capabilities of the various devices. I'd suggest either direct to 1080p, however.
Based on your prior posts I'm going to try "auto" since 1080p causes video stutter on certain stations/shows.
post #4908 of 9469
Quote:
Originally Posted by vmantas View Post

Do you know where to ask for the FW patch regarding 24p bug issue for european countries?
There isn't one. I have a European 818 and the firmware works fine.
Differences between official firmware are zero.
post #4909 of 9469
Quote:
Originally Posted by vmantas View Post

Do you know where to ask for the FW patch regarding 24p bug issue for european countries?

Go to http://www.eu.onkyo.com, select your country and send them an email (Support > Contact > Email).
post #4910 of 9469
Thanks MadMyers. I have it on Auto and it's looking quite good. I'll try different configurations out. I was more asking not about resolution but the other video settings like Gamma, Brightness, etc. Sorry I wasn't more specific. I have those types of settings adjusted on my TV and projector and wasn't sure if I should touch them on the receiver. I assume no but just wanted to see what other people thought.
post #4911 of 9469
For those that have received the beta firmware release from Onkyo what has been the typical turn-around time from request to receipt? One or two days?

Just curious.
post #4912 of 9469
Have a question. I want to use the video processing on my 818 for everything except my oppo 103 blu ray player. Is my only option to run video from the player directly to my display and audio to the 818? I believe I can set my oppo to send audio through one HDMI and video through the second HDMI.
post #4913 of 9469
Quote:
Originally Posted by bysdontcry View Post

Thanks MadMyers. I have it on Auto and it's looking quite good. I'll try different configurations out. I was more asking not about resolution but the other video settings like Gamma, Brightness, etc. Sorry I wasn't more specific. I have those types of settings adjusted on my TV and projector and wasn't sure if I should touch them on the receiver. I assume no but just wanted to see what other people thought.

I haven't done any testing with those type of adjustments (nor have I seen anyone else talking about them). I'd like to assume that since Onkyo is using the HQV hardware, these adjustments would be high quality and not introduce any unwanted results --- but who knows at this point.

Generally speaking I'd say: always adjust this type of thing on your display unless you have a strong reason to do it elsewhere. Why might you consider adjusting it in the Onkyo? Well... for simplicity. Perhaps you calibrate your display to slow Blurays very well at night. Then when you select bluray, you wouldn't have the Onkyo adjust anything. But when you select the source you use for TV or gaming, you might want to have the Onkyo change the gamma or brighten the image... Then again, you might want to have the TV do it. It all depends on how easy your display makes selecting various configurations.

My Sony HW30 projector is fantastic in this regard. It has different settings for each input and, within each input, for each video mode. So I can have one setting for 1080p/60 (my TV source), one for 1080p/24 (my bluray), etc.

Let me add one somewhat unrelated item... I played with the Onkyo's sharpness setting for 2 whole minutes and was impressed with the clarity offered by the low setting. It didn't seem to introduce harsh outlines yet improved the image... but I didn't use a test pattern, so I may revise my statement at some time. But with this brief testing time, I thought the sharpness offered by the 818 was much better than anything offered by my HW30. I'm going to play around with it some more...
Edited by MadMyers - 2/13/13 at 11:12am
post #4914 of 9469
Quote:
Originally Posted by cainman View Post

For those that have received the beta firmware release from Onkyo what has been the typical turn-around time from request to receipt? One or two days?
I sent a polite email, waited a few business days with no response, so I sent another nice email, and received the files within a day.

They initially sent me the July 24, 2012 firmware by mistake (that has been covered in this forum as well as Onkyo's) then sent two copies of the beta firmware a day apart.

It comes from mail (at) sf-notifications (dot) com so add that to your address book or whitelist.

FWIW I have never been able to perceive the dropped frame but don't mind testing the firmware. I use a Panasonic projector that performs its own frame interpolation which probably masks the problem.
post #4915 of 9469
Thread Starter 
Quote:
Originally Posted by NUBS313 View Post

Have a question. I want to use the video processing on my 818 for everything except my oppo 103 blu ray player. Is my only option to run video from the player directly to my display and audio to the 818? I believe I can set my oppo to send audio through one HDMI and video through the second HDMI.

No, there's no need to do that. Read MadMyers blog post here and specifically the video sections;

http://www.aaarpinball.com/Onkyo818/Onkyo818.htm

You can set the Main out to do what you want as far as resolution, etc, is concerned and then on a per source basis you can set the video mode.
post #4916 of 9469
Thanks MadMyers. I'm going to play around too. Appreciate it.
post #4917 of 9469
Quote:
Originally Posted by fredthesoundguy View Post

I may be reading these posts wrong. There was an issue, a few good people brought it to Onkyo's attention. Eventually they came up with a firmware update. We had to send in a request to get it. It fixed the issue. Onkyo saying you can get it anytime once we put in a request. WHY ARE YOU GUYS STILL BITCHING???

What about the people who bought this AVR, see the problem, don't know about this forum or the Onkyo forum, don't know there is actually a firmware fix (even if it is BETA), and wouldn't know where to request it? Because normally your 818 would tell you when there's a new firmware to download, or at the very least you could go to their firmware download page and see the new firmware and what it's purpose is. That's not going to happen for this firmware, at least the way it's looking right now.

For those of us who frequent this forum, once we do receive the firmware via email, it sounds like there will be a fix. i only requested mine yesterday once I read on the Onkyo forum that they decided not to issue this publicly. I assume I'll get it in a few business days, which is perfectly fine.
post #4918 of 9469
Quote:
Originally Posted by cainman View Post

For those that have received the beta firmware release from Onkyo what has been the typical turn-around time from request to receipt? One or two days?

Just curious.

The day Onkyo came out with the fix, I sent a short, polite request for it, I had it downloaded onto my 818 about two hours later!cool.gif
post #4919 of 9469
Quote:
Originally Posted by cainman View Post

For those that have received the beta firmware release from Onkyo what has been the typical turn-around time from request to receipt? One or two days?

Just curious.

Quote:
Originally Posted by 6sj7gt View Post

I sent a polite email, waited a few business days with no response, so I sent another nice email, and received the files within a day.

They initially sent me the July 24, 2012 firmware by mistake (that has been covered in this forum as well as Onkyo's) then sent two copies of the beta firmware a day apart.

It comes from mail (at) sf-notifications (dot) com so add that to your address book or whitelist.

FWIW I have never been able to perceive the dropped frame but don't mind testing the firmware. I use a Panasonic projector that performs its own frame interpolation which probably masks the problem.

It seems there is quite a bit of variability in the response times. I sent my request late at night, and got the email with the firmware the following day. In my request, I even mentioned that my receiver was actually en route from the vendor, and that I wanted to have the firmware patch ready by the time I get the receiver. That didn't make any difference in their speed of response, so YMMV.

I only had the receiver for 2 days so far, and haven't had a chance to play any 24p material to notice the bug, so I haven't even applied the firmware. I just made the request to get the patch while Onkyo was still entertaining requests via email.
post #4920 of 9469
One of the reasons Onkyo is not doing a general release is they only have received feedback from 2% of those that requested it. I.
Think if they get enough positive feedback then they might reconsider.
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