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Onkyo TX-NR818 "official" owner's thread discussion - Page 248

post #7411 of 9491
Quote:
Originally Posted by NODES View Post

In the evening I will have a look at my setup and post the settings for you.


I am running
FL C FR off my Emotiva XPA3
SL SR SBL SBR FHL FHR off my Emotiva UPA700

I was hoping you would chime in, Nodes. From your prior posts, I could tell we are in similar situations. Thank you very much.

Just Nick
post #7412 of 9491
Quote:
Originally Posted by NODES View Post

How many channels is the new ext amp you got?

2 channel. Here it is: http://www.crownaudio.com/row/xli-series.html (the XLi800)
post #7413 of 9491
Has anyone had a problem with skips while playing music off an iPod?

The iPod doesn't have problems playing in a sound dock, or through the car. The skips are also NOT in the tracks themselves. This only happens when playing through the 818.

Playing files off a thumb drive doesn't produce the same problem.
post #7414 of 9491
Quote:
Originally Posted by Just Nick View Post

I was hoping you would chime in, Nodes. From your prior posts, I could tell we are in similar situations. Thank you very much.

Just Nick


OK so this is how I have mine setup.

under Speaker Settings:

Powered Zone 2/3 NO

Pre Out External Amp: Surround Back

I use PLIIx Movie Audyssey DSX
post #7415 of 9491
Thanks for the response, Nodes. Last night I was able to get output from all 9.1 speakers via PL II X Movie DSX mode. Does this mean I am configured properly?

But I still have the issue I posted about earlier:

"When I get to the Selecting Speaker Layout step, I am supposed to be able to scroll through SB/FH, SB/FW, and FH/FW. Instead, I get a message that such choices are "unavailable.""

Check out p. 49 of the manual. If configured correctly, you are supposed to be able to scroll through the various speaker layouts for 9.1. I wish to choose SB/FW, but I still get "unavailable."

Are you able to do this scrolling with your setup?

Just Nick
post #7416 of 9491
Nick, can't you go into speaker setup and see what is setup now?
post #7417 of 9491
ONKYO REPAIR PROBLEM!!

My 818 turned into a brick during a USB firmware upgrade on June 16. Sent it out to All Tech in NJ, which is the only service center in my area. It came back last Friday and thought all was fine. Wrong. I hooked up my TV to the optical input and nothing! Neither work. So much for quality control. I can use the ARC mode and am doing so, but Onkyo tech support, which is excellent, explained that the optical being out could cause a further problem down the line. It took almost three weeks to get it back last time and asked them to please expedite this second repair. This is not good!
post #7418 of 9491
Quote:
Originally Posted by lion46 View Post

ONKYO REPAIR PROBLEM!!

My 818 turned into a brick during a USB firmware upgrade on June 16.

Can you be more specific?

"Brick" = "acts as if it's not plugged in" or did the failed firmware update manifest itself in some other behavior?

Did you follow the applicable instructions here - update to 1100-7101-0100-0000 first, then perform the USB update?



Thanks - the reason I'm asking is that I updated using the TX-NR818 Frame Firmware Test that was sent via email to fix the 24p bug (works fine BTW) and am reluctant to upgrade any further due to concerns like yours.

One more thing - are they now repairing it a second time, or are you using ARC to work around the problem?
post #7419 of 9491
Quote:
Originally Posted by 6sj7gt View Post

... I updated using the TX-NR818 Frame Firmware Test that was sent via email to fix the 24p bug

By the way, I waited to upgrade the firmware because I was one of those people who never observed the 24p dropped frame bug. I never doubted its existence, I just never noticed it myself… until one day, I was watching a movie with a slow pan, and there it was eek.gif

After that, I couldn't help not noticing it. It's like losing your innocence. Sloppy engineering on Onkyo's part.

Thanks to jmpage2 and others for having the persistence to compel Onkyo to fix it.

I've had the 818 for a year now, it's a superb receiver, and with the 24p bug fixed, I couldn't be happier.

I hope Onkyo never makes such a rookie mistake again.

biggrin.gif
post #7420 of 9491
Quote:
Originally Posted by lion46 View Post

ONKYO REPAIR PROBLEM!!

My 818 turned into a brick during a USB firmware upgrade on June 16. Sent it out to All Tech in NJ, which is the only service center in my area. It came back last Friday and thought all was fine. Wrong. I hooked up my TV to the optical input and nothing! Neither work. So much for quality control. I can use the ARC mode and am doing so, but Onkyo tech support, which is excellent, explained that the optical being out could cause a further problem down the line. It took almost three weeks to get it back last time and asked them to please expedite this second repair. This is not good!


ALLTECH's Customer service is about as sub-par as Onkyo's
They do not answer the phone.
The contact person that is supposed to be assigned to your claim will not receive your call.
The person that you finally DO get is un-caring.
You will not get anything other than..."we haven't looked at your unit yet..." or: "the tech is working on it, call back next week..." And when it is "done" you will find (or, have found, in your case) that they have not tested all the features.
This is how I was able to finally get my 807 replaced with the 818, and what brought me to this thread.
Good Luck
post #7421 of 9491
Quote:
Originally Posted by 6sj7gt View Post

Can you be more specific?

"Brick" = "acts as if it's not plugged in" or did the failed firmware update manifest itself in some other behavior?

Did you follow the applicable instructions here - update to 1100-7101-0100-0000 first, then perform the USB update?



Thanks - the reason I'm asking is that I updated using the TX-NR818 Frame Firmware Test that was sent via email to fix the 24p bug (works fine BTW) and am reluctant to upgrade any further due to concerns like yours.

One more thing - are they now repairing it a second time, or are you using ARC to work around the problem?


By "brick" I mean no power--dead! I followed the instructions perfectly and just two days ago performed the latest USB update successfully thinking it would fix the optical problem. I am using ARC now as a workaround.
post #7422 of 9491
Quote:
Originally Posted by kevin g. View Post

ALLTECH's Customer service is about as sub-par as Onkyo's
They do not answer the phone.
The contact person that is supposed to be assigned to your claim will not receive your call.
The person that you finally DO get is un-caring.
You will not get anything other than..."we haven't looked at your unit yet..." or: "the tech is working on it, call back next week..." And when it is "done" you will find (or, have found, in your case) that they have not tested all the features.
This is how I was able to finally get my 807 replaced with the 818, and what brought me to this thread.
Good Luck

I had no problem except for the long wait and the fact that it came back not working properly. The person I talked to was cordial and helpful. I'm going to call Onkyo to see if there is another place to get service. BTW, Onkyo tech support has been fine up til now. Very helpful and knowledgeable, IMO.
post #7423 of 9491
Quote:
Originally Posted by lion46 View Post

I had no problem except for the long wait and the fact that it came back not working properly. The person I talked to was cordial and helpful. I'm going to call Onkyo to see if there is another place to get service. BTW, Onkyo tech support has been fine up til now. Very helpful and knowledgeable, IMO.

I guess I expect a little more, when I pay upwards of 1k for a piece of entertainment equipment.
I had nothing but arguments with Onkyo since day one, owning the 807 (2010). 2 years later, with my HDMI board failure, I finally spoke with one person at Onkyo that was actually interested in helping. When they sent me to ALLTECH for the repair, they guaranteed that all features would work when I received it back...they did not.
post #7424 of 9491
Quote:
Originally Posted by kevin g. View Post

I guess I expect a little more, when I pay upwards of 1k for a piece of entertainment equipment.
I had nothing but arguments with Onkyo since day one, owning the 807 (2010). 2 years later, with my HDMI board failure, I finally spoke with one person at Onkyo that was actually interested in helping. When they sent me to ALLTECH for the repair, they guaranteed that all features would work when I received it back...they did not.

Not good. Like I said, no problem with Onkyo Tech support but have to agree on your opinion of the result of the "repair". I'm going to hold off on sending it back even though they are sending me shipping label (lasts 90 days). Tech told me optical problem has no effect on anything else so why tempt fate.
post #7425 of 9491
Hi All,

Can anyone tell me if the 12V trigger connection on the 818 is a 3.5mm or 2.5mm jack - the manual does not specify the size so I am unsure! I have a Parasound Z-Amp V3 external amp which has a 2.5mm input so I need to make sure I get the correct jack sizes at both ends of the connecting cable. Does it have to be stereo or mono?

Also, regarding the RCA/Phone cables that connect the 818 to an external amp, should one use the standard analogue ones as I have read that there are digital coaxial ones & I am not sure which to get!

Many Thanks,
Bazzy!
Edited by Bazzy - 7/3/13 at 8:49am
post #7426 of 9491
3.5 mm mono. I tried stereo but had to refabricate to get it to work.

Use RCA style for audio IC to external amp.
post #7427 of 9491
Quote:
Originally Posted by fokakis1 View Post

3.5 mm mono. I tried stereo but had to refabricate to get it to work.

Use RCA style for audio IC to external amp.

Hi,

Thanks for the input! Just to be sure, when you say RCA, you mean the usual analogue ones with the red & white markings on each cable?

Bazzy!
post #7428 of 9491
Red and white cables are fine . I just hooked up my 818bto my old receiver to get 9.1 and thats the cable I used
post #7429 of 9491
Quote:
Originally Posted by theoneofgod View Post

Have you disabled "Deep Colour" on the PS3?

If you read my message you quoted, I mentioned I have tried turning off Deep Color on the Receiver and or PS3, and Both even. Turning off Deep Color on either the PS3 or the AVR does help clean up the pass-through signal on HDMI 1 Out, however it does not completely solve it. There will always be some alteration on the video signal passing through HDMI 1 Main Out.

I have now had time to play with this receiver for a few weeks and I am a bit disappointed in visual pass-through quality, I really wish Onkyo never tried to implement Deep Color.

If you WANT the CLEANEST pass-through video on the Onkyo 818, use HDMI 2 (Sub) out. It's the only reason I didn't return this receiver.
post #7430 of 9491
Quote:
Originally Posted by Just Nick View Post

Thanks for the response, Nodes. Last night I was able to get output from all 9.1 speakers via PL II X Movie DSX mode. Does this mean I am configured properly?

But I still have the issue I posted about earlier:

"When I get to the Selecting Speaker Layout step, I am supposed to be able to scroll through SB/FH, SB/FW, and FH/FW. Instead, I get a message that such choices are "unavailable.""

Check out p. 49 of the manual. If configured correctly, you are supposed to be able to scroll through the various speaker layouts for 9.1. I wish to choose SB/FW, but I still get "unavailable."

Are you able to do this scrolling with your setup?

Just Nick



I will check tonight if I can do it...
post #7431 of 9491
Quote:
Originally Posted by kevin g. View Post

I guess I expect a little more, when I pay upwards of 1k for a piece of entertainment equipment.
I had nothing but arguments with Onkyo since day one, owning the 807 (2010). 2 years later, with my HDMI board failure, I finally spoke with one person at Onkyo that was actually interested in helping. When they sent me to ALLTECH for the repair, they guaranteed that all features would work when I received it back...they did not.


The one person at Oknyo....the YES man...rolleyes.gif


You: "will I get my receiver in a prompt manner?" Him: Yes!

You: "will everything work as new?" Him: Yes!

Him: "Anything else we can help you with today?" You: NO!

Him: (after he hangs up phone) "Yes! 2 more hours and its home time!"
post #7432 of 9491
Quote:
Originally Posted by Burningcoals View Post

If you read my message you quoted, I mentioned I have tried turning off Deep Color on the Receiver and or PS3, and Both even. Turning off Deep Color on either the PS3 or the AVR does help clean up the pass-through signal on HDMI 1 Out, however it does not completely solve it. There will always be some alteration on the video signal passing through HDMI 1 Main Out.

I have now had time to play with this receiver for a few weeks and I am a bit disappointed in visual pass-through quality, I really wish Onkyo never tried to implement Deep Color.

If you WANT the CLEANEST pass-through video on the Onkyo 818, use HDMI 2 (Sub) out. It's the only reason I didn't return this receiver.

I don't know if you have seen this 6/13/2013 update;

http://filedepot.onkyousa.com/Files/own_manuals/Firmware_Update_for_the_TXNR818_61313.doc?CFID=2504453&CFTOKEN=57202652&jsessionid=f0303e69c7b409d710304a303a6e5c2f3963

and my question to the mods at Onkyo Support;

http://forums.onkyousa.com/viewtopic.php?f=26&t=2565

This doesn't seem to pertain to your problem but who really knows what else they 'fixed' with the update. If you haven't put it in yet, it might be worth a try.
post #7433 of 9491
I appreciate you are posting your experience. I have a ps3 and I have not noticed this condition.

Can you provide some examples of the problem? Not necessarily pictures as I understand that would be difficult. But rather some specific content showing the issue you see or maybe a test pattern. I would be interested in trying to reproduce it.


Quote:
Originally Posted by Burningcoals View Post

Quote:
Originally Posted by theoneofgod View Post

Have you disabled "Deep Colour" on the PS3?

If you read my message you quoted, I mentioned I have tried turning off Deep Color on the Receiver and or PS3, and Both even. Turning off Deep Color on either the PS3 or the AVR does help clean up the pass-through signal on HDMI 1 Out, however it does not completely solve it. There will always be some alteration on the video signal passing through HDMI 1 Main Out.

I have now had time to play with this receiver for a few weeks and I am a bit disappointed in visual pass-through quality, I really wish Onkyo never tried to implement Deep Color.

If you WANT the CLEANEST pass-through video on the Onkyo 818, use HDMI 2 (Sub) out. It's the only reason I didn't return this receiver.
post #7434 of 9491
I have the latest firmware and just started playing with powered Zone 2. The only input that i can get to play in Zone 2 and hear it is the tuner...if i select zone 2 and TV/CD for example i can't hear anything in zone 2, but if i re-select Tuner i can hear the audio in zone 2 just fine....and ideas.

The volume shows 80 with any source I use.

.....Ah figure it out...i guess zone 2 only will accept analog signals.
Edited by nmjwolf - 7/4/13 at 1:24pm
post #7435 of 9491
Thread Starter 
Zone 2 only works with analog sources. So if you don't have a red/white composite connection for that input you won't get anything. The exceptions are the tuner and the onboard network sources like Pandora, etc.
post #7436 of 9491
I have txnr818 bought on feb. 2013 after 4 months I decided to add emotiva xpa2, sound great when I hook the xpa2, after 3wks of used the 818 stop working (no video , no sound ) I try to reset it same problem, I unplug it for one day then I plug it in again and it work again after few hrs of listening the music I turn it off then after a 7 hrs I try to turn on again the problem come back ( no video , no sound ) but the 818 has power the display works.... Anybody encounter same problem, I call the onkyo tech support they said something happen on the unit it's almost 4 month old.... I also try to remove the xpa2 same problem .... Any idea,.... Thanks in advance.......happy 4th of July.....
post #7437 of 9491
Quote:
Originally Posted by njgl_torres View Post

I have txnr818 bought on feb. 2013 after 4 months I decided to add emotiva xpa2, sound great when I hook the xpa2, after 3wks of used the 818 stop working (no video , no sound ) I try to reset it same problem, I unplug it for one day then I plug it in again and it work again after few hrs of listening the music I turn it off then after a 7 hrs I try to turn on again the problem come back ( no video , no sound ) but the 818 has power the display works.... Anybody encounter same problem, I call the onkyo tech support they said something happen on the unit it's almost 4 month old.... I also try to remove the xpa2 same problem .... Any idea,.... Thanks in advance.......happy 4th of July.....


have the latest update?
post #7438 of 9491
Yes
Quote:
Originally Posted by NODES View Post

have the latest update?
post #7439 of 9491
Quote:
Originally Posted by njgl_torres View Post

Yes


try unplugging the unit from the wall for an hour and only hook up one speakers and source and see if it works that way.
post #7440 of 9491
Not to be a pest, but did you have a chance to try it, Nodes?
Quote:
Originally Posted by NODES View Post

I will check tonight if I can do it...
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