￼ Kelly: Thank you for contacting VIZIO Live Chat, the home of Entertainment Freedom for All. This is Kelly in South Dakota. Have you ever contacted us before?
￼ Dave: Yes.
￼ Kelly: Here at VIZIO we pride ourselves in providing best in class customer support and all of our support is U.S. based, and I can assist you with that.
￼ Dave: Thank you.
￼ Kelly: One moment while I look into this for you.
￼ Kelly: The refresh rates on these TVs are 120 and 240 Hz.
￼ Dave: Actually, that's not the native refresh rates.
￼ Dave: The 240 Hz on the KD model is "effective" refresh rate via the SPS feature.
￼ Dave: If you shut off the Smooth Motion Effect, it disables the SPS. What I want to confirm is what rate is in effect when that's shut down.
￼ Kelly: 120 Hz with Smooth motion turned off.
￼ Dave: What about the KDE model? Is it 60 Hz? There's no Smooth Motion option on that unit, so is it just native 120 Hz? It does indicate 120 Hz SPS though.
￼ Kelly: No,. it's 120.
￼ Dave: So, both the KD and KDE are 120 Hz displays, but the KD has the Smooth Motion feature to make an effect of 240 Hz. Is this correct?
￼ Kelly: That is correct.
￼ Dave: Thank you for clarifying. It was a little confusing.
￼ Dave: One last question:
￼ Dave: Why was the KD discontinued in favor of the less capable KDE?
￼ Kelly: Currently we do not have any additional information regarding the production or inventory of this product.
￼ Dave: Is the KDE the replacement for the KD?
￼ Kelly: Yes.
￼ Dave: Will there be a 240 Hz 3D model available?
￼ Kelly: Not at this time.
￼ Dave: Very good. Thank you for the information!
￼ Kelly: You are welcome! Is there anything else that I can assist you with today?
￼ Dave: That's all for now. I was surprised to find the KD was not actual 240 Hz. I bought it back in July. When we found there was a KDE model that replaced it, I was surprised to see it was 120 Hz. That "SPS" designation is a bit deceiving, but no more than every other manufacturer.
￼ Dave: Does Vizio actually produce 60 Hz televisions any more?
￼ Dave: ... or is 120 Hz the minimum?
￼ Kelly: Currently, no.
￼ Dave: Please clarify; Are you saying that Vizio makes 120 Hz minimum or there are still 60 Hz models available?
￼ Kelly: In the market now, they are 120 Hz.
￼ Dave: That's good to know. I don't have to worry about buying a 120 Hz system and really getting a 60 Hz when I buy Vizio.
￼ Kelly: Is there anything else that I can assist you with today?
￼ Dave: That's it for now. Thank you!
￼ Kelly: Thank you for contacting VIZIO Chat Support! If you need our assistance again in the future you can contact us by Chat, Email, and Phone service. That information is found on www.vizio.com
. Have a great day!
￼ Kelly has disconnected.