I have had a terrible experience with this TV. I ordered this TV form Dell, the price was right, and at first the TV seemed really great, the picture after turning off energy savings was awesome. I had just finished entering some of the tweaks available here and the ones that were on Amazon (Amazon has pulled this product for some reason), and was happy.
Foolishly, I thought I was good to go, and let the packing get thrown away. 9 days after first setting up the TV, and only moderate use, the TV died. The LED came on but nothing on the panel at all, no menus, nothing. Since I didn't have the box, I was hesitant to "just put it in a box" as Dell suggested for a return, fearing it would end up damaged, and Dell would blame me and refuse a refund or exchange. Dell said I could call LG for service, so I did, and set up a service call.
The service experience was bad. I had a non working TV in my living room, they would come out and say "I think it's the mother board, I'll have to order one." Wait a week, board shows up, they come out, doesn't fix the problem, etc. So they replaced all four boards inside the TV before concluding the panel was dead, and of course they had to order it. I called LG to seek some sort of compensation for having their product fail after 9 days, and being without a TV for almost 3 weeks while their service provider failed to fix the TV. The told me there was nothing they would do. They did not seem to care at all, even once I escalated to the managers. I had lost confidence that LG's service provider was even capable of fixing the TV.
So I called Dell, and they agreed to ship me a new TV, and I could use that packaging to return the broken one. We did that, and after over a month from when the first one failed, I finally had a working TV.
Set it up, everything seemed good. Now I have a vertical line that is clearly visible on blue and red backgrounds.
At first I thought it was just one input, but I have detected it on all inputs. Once you see it, very distracting with the red/blue content. Netflix splash screen is where I first noted it:
Either I have the worst luck ever, or LG has some quality problems with the 50PA5500 model. Despite the excellent picture, nice set of inputs, decent remote, good stand, I could not recommend the 50PA5500 product due to the quality problems I have expereinced. I have a dilemma in that I am not sure what to do, try and return the TV without original packaging or try for the third unit and hope it works for more than 2 weeks?
This was my first purchase of an LG product, and I feel badly burned on this one. I feel like I should avoid the LG brand. I know the service experience for any of the TV manufactures leaves something to be desired, but still, what possible excuse could they have?
What would you do?