Originally Posted by daveds50
hi everyone, Noob here to the forum... but been in the industry for about 30 years, the last 13 being a private contractor.
just to let you know something, i am/was the out of house repair center for Elemental Designs. ( i also private contract for many other manufacturers ) before anyone blames me for their past repairs taking so long, that is not my fault. my turnaround is same day as arrival, or next day if it gets here late. your wait, all depended on how long it took them to get it to me. but nothing stayed in my possession for more than 24 hours.
you may have noticed that i said i "am/was" the repair center... thats because they have not paid their bill since January. yup, it is quite a significant amount. most of my e mails and phone calls are ignored too.
while i have been accepting repairs through them recently, however, i wont accept payment through them until the bill gets paid. no reason to add to a bill that probably wont get paid after all. repairs get shipped directly to me, and i get paid by the customer. then it is shipped directly back. on the bright side, the turnaround is really quick this way.
sorry, not much i can do about their warranty, or orders. my company is not part of them.
i do not know what is going on with them. i would like to get the bill paid... but i am long beyond holding my breath.
i do have a few car amplifiers, and a few home subwoofer plate amps that did not make the last pallet shipment back to them in January, and am not going to ship them back until the bill is paid...
( they do not belong to customers, but are "B Stock" units of theirs ) but all combined value does not come close to what they owe.
or, since it has been quite some time, and it seems that is not real likely to happen, get rid of them. on the other hand, my computer subwoofer is now powered by one of the LT300 plate amps. cranks pretty good ! dont think i am going to give that one up.
anyway, good luck to everyone. while their lack of payment wont break my company, it did set me back for a little while. hopefully you all get refunded or get your products.