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ePVision PHD-VRX & VRX2 Owners Thread - Page 21

post #601 of 2203
Are they even looking at the list?
post #602 of 2203
Quote:
Originally Posted by videobruce View Post

Would you believe, they have another product announced??; eek.gif
http://www.prweb.com/releases/2011/5/prweb8474677.htm?PID=4003003

Well then, looks like you suckers, I mean customers, likely wont be getting many things fixed on this device.
If it is still a new viable poduct, then I am sure management has made sure their best/brightest engineers are all working on the "new" product now that this device is "current production" and launched.......
post #603 of 2203
Quote:
Originally Posted by qz3fwd View Post

Well then, looks like you suckers, I mean customers, likely wont be getting many things fixed on this device.
If it is still a new viable poduct, then I am sure management has made sure their best/brightest engineers are all working on the "new" product now that this device is "current production" and launched.......

Epvision has bright engineers?

Wait, that was mean. Please allow me to rephrase that:

....... Epvision has ENGINEERS?
post #604 of 2203
Thread Starter 
For those who didn't see this when I posted this over a month ago. I did a little research into this company: "ePBoard/ePVision" courtesy of the State of California and found the following.
Note, specifically number of employees (five), annual sales, and the connection between him and a drywall company.
After looking through all of this and taken into account what Allen told me through his few e-mails I'm reasonable convinced there is no Asian company. This is it. All he/they do is contract to a Chinese electronics manufacturing company to produce the circuit board, buy pre-made power supplies, cases, remote controls and that front panel display/buttons to get assembled somewhere in China. Then have them shipped here. He has no one to answer to, but himself and possibly some investors.
When I asked, more than once to be contacted by his "engineers" overseas, it was declined. I believe, other than the actual production, everything was designed here. He has one sales person listed, I have spoken to a female once or twice on the phone, someone to handle shipping, returns, stock etc, that's three, I guess that leaves only two "engineers" left to make five.
Quote:
Amazing what can be found, or in this case not found by doing a search. Take a look at these links;

Companies ToS (FWIW);
http://www.epvision.com/epVcontact/termsofsale.htm

Credibility review (five employees & $220,000 sales);
https://www.dandb.com/businessdirectory/startdateepboarddesign-anaheim-ca-17052426.html

Connections with Champion Drywall;
http://www.corporationwiki.com/California/Anaheim/start-date-epboard-design/56272165.aspx
Quote:
Allen Chang is associated with Champion Drywall with the role of Principal. and is located in Anaheim, CA.

Trademark registration (note only one name listed);
http://tarr.uspto.gov/servlet/tarr?regser=serial&entry=77231030

Clicking at the top of the page "Trademark Document Retrieval" and choosing the last (oldest) document produces this;
http://tdr.uspto.gov/search.action?sn=77231030#

On page 12 this appears;
Quote:
Signature: /allen chang/ Date Signed: 07/17/2007
Signatory's Name: Allen Chang
Signatory's Position: President


Edited by videobruce - 8/7/12 at 6:15am
post #605 of 2203
Thread Starter 
Also there is a third site;
http://www.primedtv.com/
Quote:
Our team provides a vast resource of talent and highly specialized skills for both our product design and our customers. Collectively our engineers bring to the firm a broad understanding of world markets, including trends and the local market standards of a variety of countries and cultures.
That was taken from their "About Us". wink.gif

To re-quote this from January 10th, this year that was posted in the old "Speculation" thread;
Quote:
Hi Bruce,

Thanks for your email today and this one!
Regarding your questions:

We actually are not just some engineers doing our designs in the oversea location by ourselves. In fact, all our key engineers worked for US design firms, US side TV manufacturers and EPG companies for many years (10 years+ at least). We are really good what we are.
Again, many thanks for your comments and even for today’s email.

Support Team, Allen
ePVision.com
.
Edited by videobruce - 8/15/12 at 7:23am
post #606 of 2203
This thread is starting to make me sad. I 100% agree that this is a flawed product. But, there's a lot of promise too. Some elements of the interface are actually pretty slick (like the transparencies and menus). I can't hate on it too much, since I've actually been using it to record shows. For $200, it was way cheaper than the alternatives. And considering they just released new firmware last week it seems a bit early to lose all hope.
post #607 of 2203
Thread Starter 
Quote:
I 100% agree that this is a flawed product. But, there's a lot of promise too.
If I didn't feel that way also, I would of dropped out months ago.
Quote:
And considering they just released new firmware last week it seems a bit early to lose all hope.
Firmware that has been promised every two weeks, months ago?? rolleyes.gif
And it only appears to have "fixed" two items, while causing a new "quirk".

They has plenty of time to do changes to the existing firmware while I was testing it, but no, nothing was done except for only one. That did (surprisingly) fix six or seven issues (two that were a huge improvement), that lead me to believe things were looking up, but then things fell apart with some tweaks to the picture settings.
post #608 of 2203
My take on this device is negative. Based on history, this will be another of a string of DVRs brought out at too low a price point, that are sold for a short while and then abandoned. TIVO seems to be the only device designed for the long term, at a higher price point.

Here's a good example. I've been running my PHD with cable. My Dish PalDVR is running with an antenna. So I decided to test the PHD to see how it worked with an antenna feed. Way back when, one of the early comments on this forum was that it had a great tuner and really "pulled in the channels". I'm in the mountains so I don't get much via antenna. My PalDVR gets PBS and ABC. PBS was in the low 80's which means MEDIUM strength in the Pal's measuring system. ABC was in the 70's, which is low, but viewable if the weather's ok. So how did the PHD do? It got the PBS channels, but with one bar - or very low. It did find ABC but it was unviewable. Now think about that! The PalDVR has tuners over 3 years old . PLUS, it has two tuners with a single input, so the signal is being split. And it STILL pulled in the channels better than the PHD!!! How can that be? I can only conclude that in the interest of meeting that $200 price point, it's using inferior tuners.

Why not aim for a $300 price point and use higher quality components??!! I really had high expectations for the PHD since it has two inputs and the signal is not being split. I was so disappointed. I console myself with the consolation that at least it handles cable, so I'm getting SOMETHING out of it.
post #609 of 2203
Thread Starter 
Quote:
TIVO seems to be the only device designed for the long term, at a higher price point.
With their lawsuit stranglehold on program guides. mad.gif
post #610 of 2203
Quote:
Originally Posted by videobruce View Post

If I didn't feel that way also, I would of dropped out months ago.Firmware that has been promised every two weeks, months ago?? rolleyes.gif
And it only appears to have "fixed" two items, while causing a new "quirk".
They has plenty of time to do changes to the existing firmware while I was testing it, but no, nothing was done except for only one. That did (surprisingly) fix six or seven issues (two that were a huge improvement), that lead me to believe things were looking up, but then things fell apart with some tweaks to the picture settings.

Have you had any contact with the other guy mentioned in the recent article, Gary Lee? I have sent emails back to them several times now after they promised to give us a manual within a week which is now about one month ago. Unfortunately you know how much I have heard back.....zilch! They don't even bother to reply! I hate to agree with you but I doubt much else is forthcoming and that is sad because this product does have promise with some tweeks. There are so many people on this thread alone that would help if they would only release a manual to give everyone a starting point as to how they designed the DVR to work. cest la vie.... rolleyes.gif
post #611 of 2203
Anyone here have any experience with their return policy? I'm sending one of their products back today and I'd like to know I'm not going to get ripped off. This thread doesn't give me a whole lot of hope.
post #612 of 2203
Thread Starter 
Quote:
Have you had any contact with the other guy mentioned in the recent article, Gary Lee?
Funny you mentioned this as I have thought about trtying to contact him. But, given the response, I guess I won't waste my time. I wonder if this is an actual person, or just an alias? wink.gif
Quote:
Anyone here have any experience with their return policy? I'm sending one of their products back today
A unhappy customer, this must be a first. biggrin.gif
Which product?
post #613 of 2203
Quote:
Originally Posted by videobruce View Post

Funny you mentioned this as I have thought about trtying to contact him. But, given the response, I guess I won't waste my time. I wonder if this is an actual person, or just an alias? ;)A unhappy customer, this must be a first. biggrin.gif
Which product?

The 8VX. I should have said that I "assume" I'll be sending it back today, due to the known 1080i issues we discussed in the other thread. It's due for delivery today and the first thing I'm going to do is check 1080i through-put. With that in mind, I'm just wondering if they have a habit of giving anyone the runaround with regard to returns.

Normally I wouldn't worry too much (I've had surprisingly good results with internet companies), but after reading this thread, EPvision doesn't even seem so much like a real company as it seems like some random dude who got in way over his head (and that's giving him the benefit of the doubt and assuming that he's not deliberately trying to rip people off).
post #614 of 2203
Quote:
Originally Posted by pb988 View Post

This thread is starting to make me sad. I 100% agree that this is a flawed product. But, there's a lot of promise too. Some elements of the interface are actually pretty slick (like the transparencies and menus). I can't hate on it too much, since I've actually been using it to record shows. For $200, it was way cheaper than the alternatives. And considering they just released new firmware last week it seems a bit early to lose all hope.

You seem to be the happiest user. For someone trying to decide whether to buy this thing, what is the total cost with hard drive and what fees are necessary for a usable guide?
post #615 of 2203
Thread Starter 
Quote:
For someone trying to decide whether to buy this thing, what is the total cost with hard drive and what fees are necessary for a usable guide?
Price is on their website, HDD is whatever you want to spend (probably at least $50-$70), external HDD enclosure (around $10-$30 depending on drive format) and a supposed estimate of around $30 or $40 for access to Guide data (whenever that happens).
As stated, I don't recommend those all in one packages. Some of which can not be opened or components replaced (at least not easily).

I re-confirmed the false contouring problem with multiple sources in post 7 which I updated. frown.gif
post #616 of 2203
Quote:
Originally Posted by videobruce View Post

a supposed estimate of around $30 or $40 for access to Guide data (whenever that happens).
frown.gif

What do you think the over/under on this is? Say twelve months and you don't get to pick infinity or never. eek.gif
post #617 of 2203
I discovered another issue fixed by the latest update.

I had reported that you could not schedule consecutive shows (8-9, 9-10) when in manual mode, but you could when using the Guide. I just did it manually and it let me!
post #618 of 2203
Thread Starter 
I've tried back recordings in the past, some would take, but some didn't. I didn't write down the time slots so I didn't see a pattern as I wasn't testing it for that at the time. I have recently and I didn't see any problems.
I do notice some manual back to back attempted recordings report overlapping times, when they were not.

tmn1;
Read back a few days, it was posted from a e-mail response about some announcement in three months.
Edited by videobruce - 8/9/12 at 4:18am
post #619 of 2203
Quote:
Originally Posted by videobruce View Post

Read back a few days, it was posted from a e-mail response about some announcement in three months.

And I was promised a manual in a few days almost one month ago. Let's see who gets what first. These guys are famous for their promises but alas the follow through seems to fall a bit short.... wink.gif
post #620 of 2203
Last night I manually set back-to-back recordings and it let me, so I assumed this was fixed in the latest update. Today I tried again and this time it wouldn't let me. So it's not fixed. It just works when it wants to.

What really sucks is that you look at the list of scheduled recordings to see if it won't let you because you already scheduled a recording for that time slot, and you can't even tell. The scheduled recordings only show the original date they were set up. If you want to know if any of the scheduled recordings are for Tuesday for example, you have to dig out a calendar and see if any of the original dates are a Tuesday. I know I have already mentioned this shortcoming but it bears repeating - it's a real pain!
post #621 of 2203
Thread Starter 
If the two tuners would of been integrated together in the Guide as they are in the "Upcoming Recordings", a lot of this would of been eliminated.
When a conflicting recording arises, it show point you to the conflict.
Added as #8c. in the laundry list.

Post #2 updated with Media Player & diagnostic programs.
.
Edited by videobruce - 8/9/12 at 9:23pm
post #622 of 2203
I did some testing of manually scheduling consecutive recordings. It consistently gave me "Overlap" warnings on the 3rd attempt. In other words I could schedule recordings for 8-9am & 9-10am, but it wouldn't let me add 10-11am.
post #623 of 2203
hi guys
sorry to ask such a dumb question, but how are you all accessing your external hdds? i formatted mine to ext2, but am running windows on my pc. i know there are tools that allow me to open the ext2 hdd through windows, but i was hoping for a solution without having to unplug the external hdd from the dvr everytime. I guess i'm hoping for a way to access through the network. I searched through this thread but didn't seem to find anyone describing how they accessed their external hdd.
thanks
post #624 of 2203
Thread Starter 
jhr1948;
The only way (as far as I or anyone else knows) is to unplug the drive from the DVR and plug it into your PC with the appropriate ext2 driver installed as stated in the 2nd post. The Ethernet port is one way, inbound, no outbound. Time information and very limited Internet access. The USB ports are for recording and playback of an attached HDD, not to send anything to a PC.
.
Edited by videobruce - 8/13/12 at 7:56am
post #625 of 2203
Thread Starter 
Would you believe there is now a owners manual??? And it's a V1.01 version to boot. (I guess I missed the V1.00 version.) eek.gif;
http://www.epvision.com/HDTVSTB/Documents/PHD-VRX/PHD-VRX_Manual_v1.01.pdf

And there are not one, but two firmware updates now posted on their web site? (I've had asked for previous firmware version months ago to be posted);
http://www.epvision.com/HDTVSTB/Documents/PHD-VRX/PHD_VRX_firmware-VRX_242_20_14.zip

The firmware installation procedure seems to of been changed or at least clarified. You completely power down (as opposed to placing ti in standby) the unit, insert USB stick, power up, wait until the process completes when the "no ch" appears in the display, then remove the stick. Before, it wasn't clear if the unit should be powered down, or even pulling the AC plug as was originally mentioned in a earlier e-mail (as opposed to be placing it in standby) and exactly when the stick should be removed. Also, some text is included as what was changed (which is long overdue). Providing updates is one thing, but to to let one know what to expect is another. Sorry, I don't like guessing or a discovery adventure when it comes to either.

They are claiming the 242.18.10 was the initial release, when in reality the 54.15.07 was what was shipped with these.

Releases are/were in this order;
8VX.54.15.07 (original shipped firmware in a smaller package and file structure)
VRX.242.16.31 (1st update sent to me while testing)
VRX.242.18.10 (1st posted update on their site)
VRX.242.19.24 (2nd update by a link sent to another member that was not posted publicly)
VRX.242.20.14 (2nd posted update on their site with a file structure change)

This latest firmware has a different file structure. Originally, the first release had ten separate files. The first update change that to six files and increased overall size considerably.
Now, there are only three files, with only the vmlinuz, usbfwu.ini, drm.bin files remaining.

So far,
1. There is absolutely no mention of the apparent fact if you want to use their format utility, the HDD has to be formatted already. One would think by now that would of been included. As one member put it, they must think the customer is "clairvoyant". They seem to go under the assumption all of these are a combo drive & enclosure in one that is already formatted for Joe Sixpack,
2. The USB Wireless adapter option has not enabled. (nice if I knew that four months ago),
3. There is no mention of the limitations (ineffectiveness) of the Audio controls per HDTV1080p's testing except when using the HDMI out,
4. There is no mention of You Tube (or VuDu, even though it isn't enabled) other than those two buttons are for "future option". You Tube does work (with many limitations) but nothing anywhere on how to use it,
5. Of the two noted upgrades, the "Weekly" option was already added to the last update and the "Improve Color Settings and etc." makes no noticeable difference.
Still looking for the "etc.".

Posts #1, 2, 10 & 579 (laundry list) have been updated.
.
.
Edited by videobruce - 8/15/12 at 7:26am
post #626 of 2203
Quote:
Originally Posted by videobruce View Post

Also, some text is included as what was changed (which is long overdue). Providing updates is one thing, but to to let one know what to expect is another. Sorry, I don't like guessing or a discovery adventure when it comes to either.

Where are you seeing text describing what has changed?? I don't see this.
post #627 of 2203
Quote:
Originally Posted by DB100 View Post

Where are you seeing text describing what has changed?? I don't see this.

It's in the download instructions. I wonder what "and etc." means?
post #628 of 2203
FWIW (which may not be much based on previous promises from the company that I've read on this thread) I just emailed ePVision yesterday and got back this response today. [Just noted that their manual says something similar - "The 3rd party detail-rich EPG service will soon be linked with the PHD-VRX via network connection." (page 47)]



Thank you for your email. We are working on the improvements as you mentioned right now. Should be available very soon after we tested the new code. So far we are on the right schedule. And yes, we will release this major firmware upgrade very soon. Thanks.


Hi. I am interested to buy one of these but first have a question. I've been following a forum that discusses this device and there have been suggestions of firmware updates that could for example unite the two epg's into one or allow a third party enhanced epg to make recording easier. Do you expect any such updates in the near future?
Edited by JoeBags - 8/13/12 at 12:59pm
post #629 of 2203
How come whenever you install an update, all your channel info is wiped out? You have to rescan, re-edit your master list, and rebuild Favorites? A royal pain. And after all that, there is no visual improvement of the interface. It just doesn't seem worth the effort.
post #630 of 2203
Thread Starter 
Anytime you 'flash' a device, it will wipe any and all settings it has.
Same goes for flashing a motherboard. Any settings other than the default are lost. wink.gif
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