Originally Posted by PiratesCove
Samsung support tech just left and he was very helpful.
I showed him the 3 dark horizontal lines in various 3D sources.
He then proceed to Install a June 2012 panel.
I looked at the Explore 3D via. Smart Hub -Underwater 3D and the lines were just as bad/slightly worse.
I then convinced him to put in for an Exchange so he filled out the paper work.
So in the next two weeks I need to decide on the ES8000 or F8000 depending on the cost difference.
Man....putting in a June 2012 panel is almost like a downgrade in my opinion. Glad to hear your repair guy was nice enough to do the paperwork for the exchange.
My repair guy wasn't helpful at all. After he installed the 1st panel, I told him I wasn't satisfied with the uniformity on the new panel on the D6000. He told me he was going to call it into Samsung to see if a exchange or a another panel was going to be ordered. Instead of doing that he closed out my repair ticket as complete and didnt bother letting Samsung know that the repalcement panel was defective.
I had to contact samsung on my own again for another repair. The 2nd panel got put in and was worse than the 1st replacement. Btw....as he was putting in the panel, he did drop it quite hard on the floor. When I told him I still he issues with the panel, he then called his boss who said leave the tv as is with the replacement panel and tell the customer to work it out with samsung.
So my repair expereinces are all horrible with the local repair guys, and finally after 3 phone calls to samsung, I was told I could get an exchange for the 2012 models.