Originally Posted by userdnl
My parents bought a UN60ES7100 last winter. They have mostly been quite happy with the TV but they are having some issues with the apps (specifically Netflix, that is all they ever use). Once you start streaming a movie through Netflix, the remote becomes unresponsive. If you keep mashing buttons you will eventually get the desired result but there is definitely a delay of more than a few seconds. They have a DSL connection which gets around 5Mbps down and .5Mbps up, a bit slow by today's standards (and too slow for netflix super hd), but not terrible. I certainly wouldn't think it would cause the issues that they are experiencing. There is a delay even in adjusting the volume and you have to mash the button several times before it responds. To get around this issue, they have been using the Netflix app on an LG bluray player. It doesn't experience the non-responsive remote issue and the picture appears slightly better. Has anyone else had issues with the remote when using apps? I've checked the TV software and it is up to date. I'm not certain if there is a way to update individual apps. The wireless signal is strong for other devices in the room but I don't know if the TV itself has a signal strength meter. The remote also has these problems on the Youtube app but it does not seem quite as bad. The Youtube app buffers a lot anyway, both on the tv and Blurary player. Both devices seem unwilling to lower the picture quality to get rid of buffering. This is not a big issue for my parents though. I've also tried to show my parents how to use Allshare to view pictures saved on their computer on the Smart TV, but the connection seems to drop out a lot - this just on our local network. The Allshare problem makes me wonder if maybe it is a router issue but that really shouldn't freeze the volume on Netflix. Either this is an isolated issue, or Samsung still has a lot of work to do on apps.
I have had the same problem at times. I assume the batteries are new or fresh in the remote
Un plug the TV wait 30 seconds and re connect. What you want to do is update the smart TV browser and this can be done automatically by un plugging the set. The picture settings should not change.
If you call Samsung they will assist you free of charge but the first thing they will do is update the firmware then assist you. There are complaints that the most recent firmware update 1029 will change the appearance of the picture quality.
Try the unplugging the tv first other members of the forum may be forthcoming with other suggestions.
On the Netflix issue you can go into your account and reduce the super HD to a lower setting. I changed my settings by accessing my account through my computer I do not believe you can do it through the TV settings???). The change in the settings will reduce the buffering/conductivity issues and reduce the picture quality to some degree.
If you have a problem changing the settings call Netflix and they will assist you.