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Official Samsung UNXXES7100 Thread. - Page 17

post #481 of 2849
For a factory reset They had me go into the Support menu. From there go down to the Self Diagnosis. Go down the menu to Reset. Select Reset. That was it. My screen uniformity is the same as before as well as any flashlighting. Very good uniformity and very little flashlighting. I have Panel Version US02 and it has very little issues except around the same area on the panel opposite where the stand mounts to the rear of the panel. Around that area, I do have a small circle like a mini spot-light but is hardly noticeable at all as the set continues to break in. Anybody got any ideas on that one? I just got my TV last week and started out with ver 0018 as I recall so I can't answer if these recent updates helped those areas of concern. Only screen issue for me is the 1080P 60FPS jitter I now have.
post #482 of 2849
Overall not happy with the update after spending many hours with it and restoring my custom video settings.

When its a very clean signal (ex Blu-ray), picture looks great. When its not a great signal (compression?), the pictures looks worse than before the update - no question about this.

1080P @ 60 still has random line noise with vertical jitters - problem went away for many hours after the reset - today, its back. I have a service call opened, but I'm not sure if I want them swapping out hardware when this appears to be a firmware issue (others seem to have the same exact issue). I know this set did not have this issue before 1022 and 1023....

Can everyone else with this set check to see if you have this problem (if you have 1022 or 1023)? Thanks.
Edited by EAnglum - 11/4/12 at 12:02pm
post #483 of 2849
Quote:
Originally Posted by EAnglum View Post

Overall not happy with the update after spending many hours with it and restoring my custom video settings.
When its a very clean signal, picture looks great. When its not a great signal (compression?), the pictures looks worse than before the update - no question about this.
1080P @ 60 still has random line noise with vertical jitters - problem went away for many hours after the reset - today, its back. I have a service call opened, but I'm not sure if I want them swapping out hardware when this appears to be a firmware issue (others seem to have the same exact issue). I know this set did not have this issue before 1022 and 1023....
Can everyone else with this set check to see if you have this problem (if you have 1022 or 1023)? Thanks.

I'm on F/W 1022 and having a problem with line noise and jitter with 1080p input. I thought the problem was my Blu Ray Player because the problem would manifest a few minutes after the player warmed up. Odd thing is I've had the BR player for a couple weeks and didn't start experiencing problems until a couple days ago. I tested the player at 1080i and 720p without issue, but with 1080p the jitter/noise problem exists.
-
I wonder why this would be intermittent if it's a software problem?
post #484 of 2849
Quote:
Originally Posted by videoluvr View Post

I'm on F/W 1022 and having a problem with line noise and jitter with 1080p input. I thought the problem was my Blu Ray Player because the problem would manifest a few minutes after the player warmed up. Odd thing is I've had the BR player for a couple weeks and didn't start experiencing problems until a couple days ago. I tested the player at 1080i and 720p without issue, but with 1080p the jitter/noise problem exists.
-
I wonder why this would be intermittent if it's a software problem?


Same here - I was on the phone with Samsung (I have a BD-E6500) and thought it was the player too. They setup a warranty shipment for me to send it in for repair, then I tried my laptop at 1080P @ 60 ... different HDMI cable and different input - still had the jitter. I also changed the resolution - everything except for 1080P 60 was fine. FYI, 1080P @ 24 is ok...no issues.

There is something wrong with the TV....not the source.

Based on the feedback so far, I am not letting a repair guy open it up yet. This must be a FW issue, may have started with 1022 and 1023 does not fix it.
Edited by EAnglum - 11/4/12 at 12:01pm
post #485 of 2849
Anyone have copies of the older firmware packages?
post #486 of 2849
Quote:
Originally Posted by Hooterville View Post

Yes, I would avoid this update (1023) at all costs !!
After this update was installed I have never seen such a NASTY picture and I thought my set was totally screwed.
I played with my settings after the factory reset but still don't have it as nice as it was.
For the life of me I can't find the paper I wrote my settings on frown.gif
I'm hoping ELMO will chime in with his settings.........

Here are my latest settings...I lowered my brightness setting (53 to 47) as I noticed it was causing flashlighting issues with my TV. I also adjusted my gamma from -3 to -1 as after I changed brightness I found -1 to be closer to 2.2 gamma.

Standard Mode:
Backlight 9 ECO 4
Contrast 82
Bright 47
Sharp 16
Color 40
Tint G48/R52
Gamma -1
Color Tone Warm 2
Auto motion clear
post #487 of 2849
Quote:
Originally Posted by EAnglum View Post

Same here - I was on the phone with Samsung (I have a BD-E6500) and thought it was the player too. They setup a warranty shipment for me to send it in for repair, then I tried my laptop at 1080P @ 60 ... different HDMI cable and different input - still had the jitter. I also changed the resolution - everything except for 1080P 60 was fine. FYI, 1080P @ 24 is ok...no issues.
There is something wrong with the TV....not the source.
Based on the feedback so far, I am not letting a repair guy open it up yet. This must be a FW issue, may have started with 1022 and 1023 does not fix it.

Here's my experience with 1022 and 1023. I was getting horizontal lines and vertical shakes with 1022. I thought I had a bad HDMI cable or my receiver was having processing issues, however after trying a bunch of different HDMI cables straight from different sources (PS3 and Xbox) with every HDMI port on the TV I was still having the same issue.

So I started to open a ticket online with Samsung, but thought I would check here first...so I figured lets update to 1023. So far with 1023 I was stuck on Dynamic mode, but after a reset I was able to change back my settings.

SO FAR I haven't had any horizontal lines or vertical shake with HDMI anymore, but it has only been about 10 minutes.

Moral of the story. If you are on 1021 WAIT for 1024. If you are on 1022 and having shaking issues perhaps see if 1023 will fix it, but be warned you will lose all your settings and and will need to do a reset to get out of dynamic mode.

Here's a pic of some mild horizontal lines on the right hand side of the screen:
post #488 of 2849
Quote:
Originally Posted by ELMO45 View Post

Here's my experience with 1022 and 1023. I was getting horizontal lines and vertical shakes with 1022. I thought I had a bad HDMI cable or my receiver was having processing issues, however after trying a bunch of different HDMI cables straight from different sources (PS3 and Xbox) with every HDMI port on the TV I was still having the same issue.
So I started to open a ticket online with Samsung, but thought I would check here first...so I figured lets update to 1023. So far with 1023 I was stuck on Dynamic mode, but after a reset I was able to change back my settings.
SO FAR I haven't had any horizontal lines or vertical shake with HDMI anymore, but it has only been about 10 minutes.
Moral of the story. If you are on 1021 WAIT for 1024. If you are on 1022 and having shaking issues perhaps see if 1023 will fix it, but be warned you will lose all your settings and and will need to do a reset to get out of dynamic mode.
Here's a pic of some mild horizontal lines on the right hand side of the screen:

take a look at your 1080P@60 signal now and let us know... I bet it came back. Mine was ok for almost half a day after 1023 & factory reset.



Also on a side note, are you guys aware of the settings to basically disable CE dimming (the annoying setting that will dim the entire screen)?

Adjust brightness to 52/53 and turn down your RGB offset (default is 25). Works pretty good! Details are in the ES8000 thread.
post #489 of 2849
In looking into this update further, I now notice my 2-3D feature is only partially working. when I select 3d option all seems OK but I only see the 3d effect somtimes now. If I go into the 3d menu while watching the simulated 2-3D, it all simulates 3D perfectly (double image without glasses on) until I exit that menu. As soon as I exit, you can instantly see the 3D doubled image (glasses off) re-focus to a sharp 2D image (3D still is on) but it does function in 3D at times with the menu off. I did notice that a true 3D video seems to work just fine with menu on or off all the time. This 2-3D feature worked perfectly before the 1023 update. I tried an additional reset/recalibration but no luck. It is FOR SURE the new Firmware. I still do get the 1080P 60FPS Jitter but it is not as bad as before for some reason. Still this jitter completely goes away with 1080P 24 FPS viewing. The 3D issue occures in the 60 FPS setting as well as the 24 FPS setting so there is no work-around for this issue. I will be discussing this with the Samsung Product specialist when he calls me with my reported 1080P issue. Thus is really getting me down. Can anybody else that has installed the 1023 update please try the 2-3D function and let me know how it is working on their TV. I would really appreciate it. Regards, to all.
post #490 of 2849
I, too, have the 60fps jitter/jump with random horizontal lines. Before I found this thread, I set up a repair visit. I'm going to call them back this morning and let them know it's definitely the firmware.

This has been a frustrating experience. When I first called, the level 1 tech insisted it wasn't the TV since a) it wasn't happening on all inputs and b) the picture test was fine. I assured her that three different Xboxes and a PS3 were having the problem (all at 1080p/60fps). She assumed that since my cable box (24fps) wasn't having the issue that it wasn't Samsung's fault.

Finally pushed past her to a level 2 tech when the "stuck on Dynamic mode" problem entered the conversation. Mind you, I had already reset my TV once. The Lvl 2 tech had me reset, and much like ELMO45, I had no problem for a good long time (relatively... it was about an hour). I even kept the tech on the phone for 10 min to make sure.

Sure enough, the problem popped back up, and it worsens over time. It starts with the occasional jump or line and then has a full blown seizure after a few minutes. After finding this thread, I bumped the resolution down to 1080i. Sure enough, no problems whatsoever.

This is 100% a firmware issue. My TV was fine out of the box and for the first couple of weeks. Not sure what firmware was on it before I unplugged it for the storm, but 1023 is what I'm working on now (thanks to doing the factory reset for the issue... so, it must have been 1022). I'm the managing editor of a videogame news and reviews site. I need this TV to work at full resolution for reviews (as it's the one in my office).

We need to hammer Samsung with phone calls, and they need to get a fix out ASAP. They've broken some key functionality on the sets with this firmware upgrade. How this was possibly released into the wild so horribly mangled is beyond me. I'll be calling this morning to follow up and point them at this thread and reinforce that this is a firmware issue.
post #491 of 2849
Thanks for all the feedback guys. I agree, we all need to call them and make sure they understand what caused this issue - firmware! I'm also going to cancel my service call as I do not want some repair guy opening the set and swapping hardware.

mgh26 - sorry, I do not have much feedback on the 3D aspect. The only 3D content I have viewed so far has been 3D blu-ray's - I have not converted much material that was 2D. I'll take a look at some 3D blu-rays to see if there are any issues.
Edited by EAnglum - 11/5/12 at 5:23am
post #492 of 2849
Calling them now to cancel call. Will try to get as high up the support ladder as I can.
post #493 of 2849
ok - I'm now waiting for a call back from the ECR group (Executive Customer Relations) - fingers crossed!

I had the Samsung rep review this thread to show its a wide spread issue - which he did.
post #494 of 2849
I, too, am waiting for a call from ECR. Hopefully, the volume of calls will send up the appropriate signal flare on this.

Edit: Btw, good job on getting them to review the thread. The two people i had were belligerent and uninformed. They had no interest in trying to understand that it wasn't a hardware problem.
Edited by Michael Futter - 11/5/12 at 7:08am
post #495 of 2849
Oh boy. The ECR I'm talking to doesn't know what 1080p/1080i are. This is going to end well. I'm sure of it.

Edit: "You shouldn't have updated. That's only for units having problems." W.T.F.
Edited by Michael Futter - 11/5/12 at 7:35am
post #496 of 2849
frown.gif

That's what I'm afraid of...just need them to get the firmware group involved. Still waiting for my call back.

BTW, I did the online chat and sent them the link - they took about 10 minutes to read everything - after that they agreed this needs escalated, so they must have read it?
post #497 of 2849
Now this person on the phone, who doesn't actually UNDERSTAND resolutions, firmware, etc. is telling me that I have to have the unit serviced. She is telling me that she doesn't have a supervisor there that I can talk to.

This is freaking maddening.
post #498 of 2849
Thread Starter 
Quote:
Originally Posted by ELMO45 View Post

Here are my latest settings...I lowered my brightness setting (53 to 47) as I noticed it was causing flashlighting issues with my TV. I also adjusted my gamma from -3 to -1 as after I changed brightness I found -1 to be closer to 2.2 gamma.
Standard Mode:
Backlight 9 ECO 4
Contrast 82
Bright 47
Sharp 16
Color 40
Tint G48/R52
Gamma -1
Color Tone Warm 2
Auto motion clear

Thanks, ELMO

What do you have your Dynamic Contrast and Black Tone set to?
post #499 of 2849
Got someone on the line who absolutely speaks tech-ese. Agrees that multiple devices, cables, etc, all resulting in same issue and everything else we've uncovered indicates an issue that isn't hardware related.

He's forwarding info to product specialists. Going to be a few business days before we hear anything, though. For now, the workaround (and it's a sucky one), is to drop the resolution from 1080p to 1080i. Has worked for me on the Xbox. Hoping for a real fix soon, because this is ten tons of crap. frown.gif
post #500 of 2849
obviously their testing (burn in) process is rather quick before releasing new firmware. If they would have monitored their test displays for more than a day, they should have caught this before release.

I'm starting to really doubt Samsung quality. frown.gif
post #501 of 2849
This issue seems to be getting worse every day now. Samsung Firmware Engineering is run by a bunch of TOTAL IDIOTS. Even worse is their managers that continue to employ them. It's really funny that all of the lower tier one support tech's have the opnion that if the Set is not broken, do NOT update it. What a JOKE this is. So now we have a "Smart TV" that offer's upgrades and improvements but don't dare to install the changes or else!!! That's their disposition. The engineering group on the other hand has removed the ability to just turn off live updates in the ES series which did exist in the D series. So it appears that the updates are meant to be done. I did discover that you can let the update download but you can put off with the update by indicating to not to install at this time. The update is then placed into a Alternitave software que and just stays there until you go back and install it from that location. Once the software gets into the Alternative software que, the auto-update then states "there are no updates at this time". It thinks that the software is already installed I am guessing. What a BS design. I have about 3 weeks left on Best Buy exchange 30 day Guarantee and will exchange it if I have to. This way Best Buy can shove the TV up Samsung's incompetent Butt which might just wake sombody up if they get enough returns for their stupidity! Good Luck to all who got stuck with a semi broken TV after receiving an update to "IMPROVE" the TV's performance almost 10 months after the original release date. THANKS ALOT SAMSUNG!! for NOTHING!!!!!!! The best thing they could do for us right now is re-release firmware ver 1021 again since it was the last update that seemed OK. They would have to rename the version to somthing past 1023 since software can NOT be rolled back to a previous version. It's funny that they don't just have a dual bias chip that stores the previous version of firmware to allow the user to go back if desired. several high end Motherboards in our PC's have been doing this for quite some time now so it's NOT a new idea.
post #502 of 2849
not good. I have yet to get my phone call, but I'm not optimistic after reading your post.

I wish I was in the 30 day return window...if so, I think the set would be going back. I use 1080P 60fps quite a bit and can see the difference when using lower resolutions.
post #503 of 2849
Quote:
Originally Posted by EAnglum View Post

Also on a side note, are you guys aware of the settings to basically disable CE dimming (the annoying setting that will dim the entire screen)?
Adjust brightness to 52/53 and turn down your RGB offset (default is 25). Works pretty good! Details are in the ES8000 thread.

I think that is incorrect. You just need brightness of 46, or 47 if dynamic contrast is on.
post #504 of 2849
Quote:
Originally Posted by nix3r View Post

I think that is incorrect. You just need brightness of 46, or 47 if dynamic contrast is on.

I am currently running these settings and the CE dimming has pretty much been disabled - very, very faint dimming under extremely dark scenes. I have been testing this with white text and black backgrounds while having the service menu up. I'm also measuring the current draw (before and after changes) and see the TV is no longer dropping a significant amount of current draw during dark scenes - my power conditioner/UPS provides real time power information such as wattage being used.

53 Brightness
17 offset for white balance on all 3 colors

very happy with the results. 46 and 47 hardly made a difference - using the above methods to test.
post #505 of 2849
Quote:
Originally Posted by EAnglum View Post

not good. I have yet to get my phone call, but I'm not optimistic after reading your post.
I wish I was in the 30 day return window...if so, I think the set would be going back. I use 1080P 60fps quite a bit and can see the difference when using lower resolutions.

Did you guys manually update the firmware or is it auto? I turned update in standby to off hoping it will keep mine at 1020 whch is working great for me.
post #506 of 2849
I've manually updated mine. I've done all updates up to 1022 on my own (trying to be proactive) then Samsung support said 1023 should help with my 1080P 60fps issue....last time I listen to them! mad.gif
post #507 of 2849
Quote:
Originally Posted by EAnglum View Post

take a look at your 1080P@60 signal now and let us know... I bet it came back. Mine was ok for almost half a day after 1023 & factory reset.

Sure enough, my problems with horizontal lines and vertical shakes has returned a day later. Like others it is only with 1080/60p. I switched my Xbox and PS3 to 720p for an easy fix, hoping the next firmware will address it.

I am going to open a ticket with Samsung tomorrow or Wednesday (whenever I get enough time to call as I figure I will get the run around).
post #508 of 2849
Quote:
Originally Posted by Hooterville View Post

Thanks, ELMO
What do you have your Dynamic Contrast and Black Tone set to?

Dynamic Contrast Off, Black Tone Off

I like both off as I think the picture is punchy enough without other enhancements. On my WOW disc even with Dynamic Contrast on low it crushes black, but I find more importantly it throws off gamma, which obscures detail (even in non-black scenes, i.e. face wrinkles and similar small details).
post #509 of 2849
Quote:
Originally Posted by EAnglum View Post

53 Brightness
17 offset for white balance on all 3 colors
very happy with the results. 46 and 47 hardly made a difference - using the above methods to test.

EAnglum, how's your flashlighting with 53? I noticed I was getting significantly worse flashlighting when my brightness was at 53 (versus 47 now). I noticed with 47 I have more CE dimming, but the flashlighting was driving me insane when watching BluRays with letterbars.
post #510 of 2849
The problem is really strange. Some blu-ray's and DVD's seem ok but others for the most part show more 2d (single image) than 3d in the 2-3d mode. This happens in 1080P 24FPS and 60FPS. The funniest part is that if I bring up a menu during the 2d viewing in the 2-3d setting, it instantly snaps into 2-3d (double image) as seen without glasses. It stays in that mode (excellent 2-3d) say with the brightness control (any menu displayed on the screen will do) displayed at the bottom of the screen but as soon as I exit with the remote the image instantly snaps back to 2d and ramdomly may show some slight 2-3d imaging. This was not like this at all when I got the set last week. This OBVIOUSLY software since I can control the symptom with just turning on and off a displayed menu. My guess is there is an error with how the set is being controlled when a digital video is playing while a static menu image is overlayed on the top. The overlay function to display menus is perfect. Unfortunetly when it is shut off it affects some other command that controls the 2-3d signal processing. Samsung wantabe firmware engineers probably wouldn't figure this out let alone fixing it but time will tell. I should probably mention that I don't see the 2-3d issue on my 1080i cable box. Boy... What a coincidence!!!!!mad.gif
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