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Official Samsung UNXXES7100 Thread. - Page 21

post #601 of 2849
SyncPlus is this:

http://broadcastengineering.com/hdtv/samsung-and-yahoo-partner-seamless-interactive-tv
post #602 of 2849
I think it also collects customer viewing info as well.
post #603 of 2849
Is there anyway to turn off auto updates for firmwares? I assume SyncPlus came with the latest firmware and I'm sure I didn't update the firmware manually.

Also, can we delete SyncPlus?
Edited by diishen - 11/9/12 at 4:08pm
post #604 of 2849
got my tv a few days ago with the 1023 firmware but i havent experienced any problems in 1080p. The picture is actually quite nice. did they fix the problem?
post #605 of 2849
You won't experience it with normal TV. Requires a 60hz source.
post #606 of 2849
I disabled SyncPlus and all is well! biggrin.gif

Now the techie side of me wants to know how a Smart Hub application such as SyncPlus can affect any input while viewing 1080P@60 signals??? I can't seem to put the two together.... confused.gif
post #607 of 2849
Tried to delete SyncPlus. No go.
post #608 of 2849
No you can't delete SyncPlus. Only way to remove it is to do a factory reset. But Smart Hub will try to auto install it after reset, no option not to install and that's how i discovered the SyncPlus 1080p issue. I don't know how or why it causes the problem but it does.

There also lies the problem as a consumer I should have the choice of what apps I want to install or delete. Just because Samsung and Yahoo made some sort of agreement to use SyncPlus ....I did not. All apps should be a matter of choice regardless of any agreements.

ATM only way to deactivate SyncPlus is to uncheck the agree to use box in SyncPlus app itself, but can not delete app.
post #609 of 2849
MTCruiser- Thanks for the SyncPlus info.. What a terrible way to implement a new application. They don't educate their personnel before the release with documentation of any type as my last post has shown. There NEEDS to be some changes in the way the entire process occures before the release at Samsung. I hope they are still following this forum!!!!!!! They need to learn how to properly test and inform their own staff at ALL levels of support prior to shoving it down their customer's throats. I always thought add-on applications were up to the customer to choose to install. Obviously NOT in this case. mad.gif
post #610 of 2849
Quote:
Originally Posted by diishen View Post

Is there anyway to turn off auto updates for firmwares? I assume SyncPlus came with the latest firmware and I'm sure I didn't update the firmware manually.
Also, can we delete SyncPlus?
Do the updates occur automatically? I'm thinking not. I've hooked up my TV to my wifi and have had no problems. I haven't even looked to see what firmware I'm at at, I'm afraid to go into that section for fear I'll trigger an update.

One way to make sure no updates occur is to disconnect from wifi.
post #611 of 2849
First do not confuse firmware vs Smart Hub. Firmware default update is off, you can set it to auto update while in standby mode (TV Off) .
Smart Hub will auto update when there are new apps software etc. I'm not aware of any setting that will turn that off, at least none that I can see, except for no internet connection.
post #612 of 2849
I did not see Syncplus app on my TV, Lucky me. firmware 001023 did lock up my dynamic mode and erase all my calibration settings. All is good now tho.
post #613 of 2849
If you have 1023, you have SyncPlus - make sure you look at all of your app pages in SmartHub. Its more than likely on the last page....
post #614 of 2849
Quote:
Originally Posted by MTCruiser View Post

First do not confuse firmware vs Smart Hub. Firmware default update is off, you can set it to auto update while in standby mode (TV Off) .
Smart Hub will auto update when there are new apps software etc. I'm not aware of any setting that will turn that off, at least none that I can see, except for no internet connection.

Thanks MTCruiser! Disabling SmartSync fixed it for me as well and I'm a happy camper. I forwarded the information as an addendum to my open trouble ticket on the jitter problem so at least Samsung is being prodded from multiple sources. Thanks again.
post #615 of 2849
Quote:
Originally Posted by MTCruiser View Post

First do not confuse firmware vs Smart Hub. Firmware default update is off, you can set it to auto update while in standby mode (TV Off) .
Smart Hub will auto update when there are new apps software etc. I'm not aware of any setting that will turn that off, at least none that I can see, except for no internet connection.
Color me confused. How do you change a TV setting when the TV is off?

One more question: my auto update is off, I've never turned it on. as long as I don't update to 1023, smart hub can update all it wants and my firmware will be OK?
post #616 of 2849
Quote:
Originally Posted by Johnny Angell View Post

Color me confused. How do you change a TV setting when the TV is off?
One more question: my auto update is off, I've never turned it on. as long as I don't update to 1023, smart hub can update all it wants and my firmware will be OK?

It is a little confusing. When the TV is set for "Standby Updates" and the TV is connected to the Internet, the TV will occasionally "wake up" and check for firmware updates. If an update is found, the TV will download it and the next time the TV is turned on, a pop-up menu will inform you a new update was downloaded and ask if you want to install it (at least installation isn't automatic).

Smart Hub applications are separate from the TV's firmware (though they interact with the firmware). Smart Hub checks for new "default" apps (those apps that you can't get rid of even if you want) when you access Smart Hub. Other Smart Hub apps usually update when you attempt to access them if updates are available. (New user selectable apps can be added through the "app store".)

The recent vertical jitter problem started with firmware release 1022 which was the first release with support for Yahoo SyncPlus. After this or later firmware is installed, the next time you go to the Smart Hub the SyncPlus application will install. Because of it's interaction with the firmware, it causes vertical jitter problems when using an input source with a resolution of 1080/60p. Fortunately, as mentioned in previous posts, this app can be disabled which fixes the jitter problem.

I know I've probably given you more information than you need but I hope this helps.
post #617 of 2849
I got my ES7100 on friday and just finished setting the badboy up. When I turned it on last night just to test the image / black level quality I thought I would of had to send it back immediately - the screen was incredibly blotchy/cloudy. To my surprise after a gentle massage today its perfectly uniform, no real noticable clouding or blotching, been looking better throughout the day.

I haven't had a chance to calibrate yet - waiting on a bluray player to get delivered monday. Has anyone had a pro-calibration yet? If you did, would you be kind enough to post your calman/hcfr/chromapure graphs and some settings?

Very nice set so far ...

Hope the firmwares get squared away - i noticed there was a 1022.2 on their site posted yesterday.

Best,
M
post #618 of 2849
Quote:
Originally Posted by maliclipse View Post

I got my ES7100 on friday and just finished setting the badboy up. When I turned it on last night just to test the image / black level quality I thought I would of had to send it back immediately - the screen was incredibly blotchy/cloudy. To my surprise after a gentle massage today its perfectly uniform, no real noticable clouding or blotching, been looking better throughout the day.
I haven't had a chance to calibrate yet - waiting on a bluray player to get delivered monday. Has anyone had a pro-calibration yet? If you did, would you be kind enough to post your calman/hcfr/chromapure graphs and some settings?
Very nice set so far ...
Hope the firmwares get squared away - i noticed there was a 1022.2 on their site posted yesterday.
Best,
M

If your TV does not have 1022 or 1023, hold off. Wait for the next version. If you are interested why, read the last several pages.
post #619 of 2849
Quote:
Originally Posted by maliclipse View Post

I got my ES7100 on friday and just finished setting the badboy up. When I turned it on last night just to test the image / black level quality I thought I would of had to send it back immediately - the screen was incredibly blotchy/cloudy. To my surprise after a gentle massage today its perfectly uniform, no real noticable clouding or blotching, been looking better throughout the day.

Even after a few months my TV still has some clouding, although less than when it was new. I have heard of many people using the screen massage method, like you. So I figured I would give it a try.

And as far as I can tell it has worked, it has reduced my remaining clouding by about 75% with just a tad bit coming from each corner of the TV!
post #620 of 2849
Videoluvr, thanks for the explanation. It helped.
post #621 of 2849
I'm starting to understand why my clouding went away (most of it) when I mounted it on the wall. After I mounted it, I cleaned the screen really well as there were some smudges from mounting - sure looks like that is what did it! cool.gif
post #622 of 2849
Ahhhh finally a forum where I can post my experience,...

I was a member of PinoyDVD.com, and I posted this story there, do bear with me please:

As you all know, I have bought a Samsung UN55ES6500 here in the US,
I was an avid plasma user back in the Philippines, I chose this mainly because
I was quite impressed with its color rendition, images are quite sharp and very vivid, not to mention
the fact that the aesthetics are really beautiful. I bought my unit last June 2012,...

I got it setup, got it online, and soon, I was browsing the web using my LED,
was quite happy with its features, I was not aware that these units needed to be upgraded
once a new firmware is released. And being a Smart TV, it would advise you that a new
firmware is released. So I took the plunge, well actually, I have no choice but to update it coz it keeps popping up,... The first few months of updates went smoothly, and somehow, even improved
the performance of the TV, it improved the speed of the images, it became much fluid...

A few days ago, I think that was Nov. 5, the TV informed me that a new firmware is available, so like before, I chose to upgrade it,... Now comes the problem,...

My TV started having flickering issues, at first maybe its the HDMI cables, good thing I have a couple of reserve cables here, replaced it, still flickering,.. So I decided to remove all the gadgets connected on the TV, and install it to a different TV just to isolate the problem. But somehow, there was no flickering on the other TV, by then I already have an inkling on what's wrong, but still in denial,
coz the ODD thing about updating the firmware to the newer version, is that you won't be able to revert back to the old firmware. (more on that later)

I did interchange all my HDMI connections to see if maybe a certain port is faulty, but somehow, all ports are flickering, therefore I concluded the flickering issue was caused by the last firmware update.

I was so disappointed, so the first thing that came to my mind was to call the Tech Support of Samsung, I told them the whole story, but as you well know, consumer service reps would be able to answer you to a certain extent, to sum it up, the CSR just informed me that someone would be sent here at home to check up on my TV,... I had no choice but to set an appointment, coz I know its beyond my control now...

After calling Samsung, I decided to call BEST BUY, the shop where I bought my TV, they too were of limited help, but somehow, they were much faster to render help, they were able to send out The GEEK SQUAD to my place, The GEEK SQUAD is the troubleshooting group of the Best Buy store,
mind you, its not free, they charge up to $150 a visit just to check up on you, but this time, they did not charge me, coz my unit was still under the factory warranty.

Yesterday, Nov. 8, was the set appointment date of the GEEK SQUAD, a tech guy arrived, but even before he touched my TV, I already told him EVERYTHING he needs to know. The guy complimented me of being a TECH SAVVY, he said that I made his job a lot easier, made a few calls to the office, to know
whether there have been other reports of the same problem, but somehow, there was none yet.
So the supervisor on the other end of the line told us that the only solution to this sort of problem was to obtain a new MAIN BOARD from Samsung and replace the MAIN BOARD on my unit, I felt so dejected,
I have never in my life been a fan of surgery on my gadgets, but, that leaves me with no choice,
for as long as I am not paying anything, they did assured me that in case it get fixed, there will be no charges, and if it the TV won't get fixed, or if the problem persists even after a few months after installing the new part, they would coordinate with Samsung to have my TV replaced. So either way, I am in a win-win scenario. So I agreed on their terms, the part would be sent out to my place, and once it arrives, all I have to do is contact them to have it installed.

Nov. 9, after I dropped off my queen to her work, I was still feeling very disappointed, knowing that a brand new TV would be operated on and have her heart replaced. So, I decided to sent out a couple of emails to Samsung, that includes the CEO, and to the tech department. Telling them of my predicament, and how stressful is this for me, told them that one thing I value here in the US is their consumer protection, etc etc...

After a few MINUTES, I received a phone call, its from a TV repair group of Samsung, informing me that the only solution for now is to (really) replace the main board, coz that is where the firmware is installed, and they would be visiting me next week, I told them OK, it seems, I have no choice....

After an hour, another call came, its from the technical group of Samsung, the guy's name was Raphael, he told me that the CEO called them up, and asked if they can render assistance to my problem. He told me to turn on the TV, he told me to check on the remote management, so that he can access my TV on his end. He also informed me that they had started receiving complaints of the same sort after the update on the firmware. He started tinkering though a bunch of hidden menus and told me that the latest firmware installed had a small app included in it, the SYNC PLUS app, which by default is selected, he simply unchecked it, and told me to check if the symptom is still there,
and like MAGIC, it was gone,..! I was so happy, I told the guy, man, you saved my TV from an unwanted operation, he agreed with me that the problem was software based, and not hardware based. I also asked the guy, would it be advisable still to update my TV if in case a new firmware is released. He said yes, there may be glitches once in a while, but we are always on hand to find the solution to what is causing the glitch. I gave my highest appreciation to his service.

Now my TV is working just fine,...

I gave my appreciation to Samsung for their services, they did acted well to my problem...

Seems I'll be sticking to Samsung again to my next target the 80" LED,.... ^-^

Oh about that reverting back to the old firmware, Raphael told me that Samsung decided to take that off the TV's feature because of some NAUGHTY CONSUMERS that keeps changing their firmware,
some of them ending up being bricked, its as if the TV is like an iPhone that can be jailbroken,
so in order to avoid all those technical malfunction, Samsung decided to let their tech guys do any reverting or updating on their firmwares,...

Now, my TV is working just fine, but somehow the last firmware update sort of affected the color and brightness of the TV,
I feel it became very saturated, I'm having troubles balancing it, skin tones are a bit yellowish, is it me, or the firmware indeed messed up the balance of my TV,
coz before, I would just choose the DYNAMIC setting, then lessen the color a bit, and I'm good to go, now, I feel its sort of too colorful,...
I would really appreciate your HELP guys,...

Regards to all,...

TLCBJ41v
post #623 of 2849
Quote:
Originally Posted by ELMO45 View Post

Even after a few months my TV still has some clouding, although less than when it was new. I have heard of many people using the screen massage method, like you. So I figured I would give it a try.
And as far as I can tell it has worked, it has reduced my remaining clouding by about 75% with just a tad bit coming from each corner of the TV!

They should put in a gentle massage as part of the manufacturing process... smile.gif

You know whats funny about that whole thing? I was very skeptical about it until I touched the screen and picked up the TV. The TV is very flexible and it probably introduces some space between the panel and glass or whatever filters they have sandwiching everything together. Once I took the microfiber cloth too it i could see it working the clouds out just like when I tinted some of the windows in my house (removing air bubbles and solution).

I can completely understand why in reviews the reviewers would immediately complain about light bleed and clouding because all they did was remove the TV from the box it came in and plugged it in. When I did the same thing a few days ago my knee jerk reaction was, "What a POS, its going back!". Glad I had some patience with it.

Glad it worked for you too!

Best regards,
M
post #624 of 2849
Hey, tlcbj41v, perhaps you should read back a few pages. It was THIS FORUM that alerted Samsung to the problem with the firmware. It was members of THIS FORUM that diagnosed the problem for them. They rolled the firmware back, not because of "naughty consumers" but because it is broken.

I shouldn't be getting frustrated about your post, but man, after the crap that we went through to actually deliver this information into Samsung's hands, it burns me how they are positioning the whole thing.
post #625 of 2849
Quote:
Originally Posted by Michael Futter View Post

Hey, tlcbj41v, perhaps you should read back a few pages. It was THIS FORUM that alerted Samsung to the problem with the firmware. It was members of THIS FORUM that diagnosed the problem for them. They rolled the firmware back, not because of "naughty consumers" but because it is broken.
I shouldn't be getting frustrated about your post, but man, after the crap that we went through to actually deliver this information into Samsung's hands, it burns me how they are positioning the whole thing.

Hi sir,..

Thank you, I'll backread definitely, I know I can pick up alot of tips in this forum,..
Well, I'm just thankful my TV is back in order,... And yes, I am pretty sure as well that hobbyists like us are the first ones to react if something is amiss,
Good thing Samsung listened to this forums complaints and alerts,..

Kind regards sir,....
post #626 of 2849
Wow, this has been an interesting read catching up in this Forum. I purchased a 46" ES7100 Saturday Night after my beloved 5 year old LN-T4671F started developing stuck/bad LEDs which started as a few green or blue (depending on the screen color) circles and ended as lines all the way to the top of the screen by days end. My wife and I got it from Best Buy and took advantage of the Free 32" Flat Panel which was a nice surprise to us.

After reading through the later postings I checked and found that I have Firmware 1016 and will stay there until I hear good things about new Firmware. I've been playing around with different Calibrations and my current favorite is what I call Tickmxman 2 since it was the 2nd one he posted. I still have a few others to try and will keep trying until I find perfection. smile.gif I found the perfect calibration for my old Display on this site.

So far I'm very pleased with the Display. I also found out the hard way that 3D will not pass through my 5 year old Denon receiver so I'll have to do some cable rerouting here in a bit. New Receiver slated for next year!

So hello and thanks for the abundant information already posted on this Model. I appreciate it.
post #627 of 2849
Glad to see we were able to save one person from upgrading to 1022 or 1023! biggrin.gif

Enjoy your set.
post #628 of 2849
Quote:
Originally Posted by andremal View Post

Wow, this has been an interesting read catching up in this Forum. I purchased a 46" ES7100 Saturday Night after my beloved 5 year old LN-T4671F started developing stuck/bad LEDs which started as a few green or blue (depending on the screen color) circles and ended as lines all the way to the top of the screen by days end. My wife and I got it from Best Buy and took advantage of the Free 32" Flat Panel which was a nice surprise to us.
After reading through the later postings I checked and found that I have Firmware 1016 and will stay there until I hear good things about new Firmware. I've been playing around with different Calibrations and my current favorite is what I call Tickmxman 2 since it was the 2nd one he posted. I still have a few others to try and will keep trying until I find perfection. smile.gif I found the perfect calibration for my old Display on this site.
So far I'm very pleased with the Display. I also found out the hard way that 3D will not pass through my 5 year old Denon receiver so I'll have to do some cable rerouting here in a bit. New Receiver slated for next year!
So hello and thanks for the abundant information already posted on this Model. I appreciate it.

Can you post the the calibration settings you used for Tickmxman 2?
post #629 of 2849
Thread Starter 
What will be the latest update - 1024 ?
post #630 of 2849
http://www.samsung.com/us/support/owners/product/UN55ES7100FXZA

Here is the link for the latest software Nov 9th. It appears that they may have rolled back the software this was mentioned earlier in the thread the current version is now 1022.2


This what it is suppose to do


1.This firmware is for TV Model(s):EH4500 / EH5300 / ES6100-7150
2.The version is 1022.2
3.This firmware update will improve the following:

- Supports Yahoo SyncPlus app..

- Resolves escaping issue while watching movie on VUDU.

- Resolves issue Cinemanow does not play certain title.

- Resolves compatibility issue with DLNA devices.

- Improves picture quality.

- Supports Samsung wireless Audio Dock

- Solves the problem closed caption does not show.
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