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Official Samsung UNXXES7100 Thread. - Page 23

post #661 of 2642
11/16/12 at 4:17pm
Quote:
Originally Posted by MTCruiser View Post

I wonder how many people had a service call and paid for it for their DVD/BR players or returned them only to find out it didn't fix the problem......I know they wanted me to bring the player in , or pay $99.00 service call, to have it looked at, but I said no I wasn't convinced it was the player.

I had a new BD player sent to me under warranty as well as another Monoprice Redmere HDMI cable then Denon was on standby for the next replacement... Thanks a lot btw for the work around until the update comes out. It was really frustrating for me because I bought a complete new system and didn't know what the hell was going on. Meanwhile the folks at Samsung were absolutely worthless as well as the company I bought my es6500 from.
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post #662 of 2642
11/16/12 at 5:12pm
Quote:
Originally Posted by maliclipse View Post

A USB stick is your best bet then 1024 looks okay to me.

I'm lazy and not in a huge hurry to upgrade firmware... wink.gif

usually its posted to their website, then about a day later the TV picks it up as being available online.
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post #663 of 2642
11/16/12 at 5:32pm
OK Had anybody that updated to Ver 1024 check to see if their SyncPlus Application was running? Well I did the update on my usb flash drive. All my settings got lost. I was prepared for that. I checked the 1080P 60FPS issue and it was gone. BUT I then went into the Smart Hub and looked at SyncPlus once again. Well it was still turned OFF since I had removed the license agreement. So I re-agreed and then exited the smart hub. Well OH CRAP. The 1080P60FPS Bullcrap is back. I then removed the agreement in the smart hub and all was OK again for now. Samsung hasn't solved this issue it seems to me. Can sombody else check this ASAP and let others know before we just all waist more time without resolution? Thanks guys!!!eek.gif
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post #664 of 2642
11/16/12 at 5:57pm
Ok, just updated to the newest firmware update via USB and it was looking good for a few minutes however it came back 100%..... very disappointed -- now what?
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post #665 of 2642
11/17/12 at 2:54am
Quote:
Originally Posted by LRC253 View Post

Ok, just updated to the newest firmware update via USB and it was looking good for a few minutes however it came back 100%..... very disappointed -- now what?

Did you disable the SyncPlus app (you also need to uncheck the terms and conditions agreement)?
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post #666 of 2642
11/17/12 at 6:12am
Yea, that was the fix before the update came out. I just thought that this update would have fixed everything. But your right I don't think anyone needs sync smart app anyways.
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post #667 of 2642
11/17/12 at 6:25am
Just guessing ..........1024 firmware probably just fixed the stuck dynamic setting that was introduced in 1023.
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post #668 of 2642
11/17/12 at 6:29am
Quote:
Originally Posted by Michael Futter View Post

Hey, tlcbj41v, perhaps you should read back a few pages. It was THIS FORUM that alerted Samsung to the problem with the firmware. It was members of THIS FORUM that diagnosed the problem for them. They rolled the firmware back, not because of "naughty consumers" but because it is broken.
I shouldn't be getting frustrated about your post, but man, after the crap that we went through to actually deliver this information into Samsung's hands, it burns me how they are positioning the whole thing.

Would have been nice to see them at least posted a reply....like um, um ...Thanks ! but it was not expected.
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post #669 of 2642
11/17/12 at 8:20am
This update was supposed to fix the broken SyncPlus Application. I got a email from Samsung advising me to install firmware 1024 from Raphel (Samsung Support). I was in contact with him shortly after I sent a complaint letter to the CEO. He had him call me. I have now already let Raphel know that his engineers failed again!!! Raphel has been giving others the work-around for the Sync-Plus issue since I talked to him so their is no denying that Engineering SHOULD have been working on a solution for the problem. This is just another case of Stupidity. I feel like they are stalling me since I'm still in my return window at best Buy. I've been checking other brands out by reading the threads for specific models, Sony and LG specificly. Sony has bad banding Panel issues on their large screens and LG had software issues probably worst than Samsung. Seems hard to go with any brand. At this point I'm just frustrated. I guess I;ll keep pushing Samsung to FIX this CRAP which is only a small and Unnecessary Application in the first place. Glad of the existing work around!
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post #670 of 2642
11/17/12 at 8:54am
Hoping someone can help me as I am a few days away from my return window.

I am experiencing some light leak from all 4 corners of the screen. The light leak is not noticeable when playing full screen content. It can be quit distracting at times when watching movies though in low light.

Is this normal for this set? I was hoping that since it was backlit I wouldn't have issues with light leaking through the edges.

Any thoughts would be greatly appreciated, especially if it means I can go grab a new set without the problem.
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post #671 of 2642
11/17/12 at 11:56am
All most every panel of this technology has imperfections and usually in the corners (flashlighting). Some hardly visable but others, REAL BAD. And showing up in several areas of the screen. I recently returned 2 un40es6500's for all 4 corners with flashlighting but worse than that was the clouding all over (about 50%) the screen. This showed up on any dark or night time videos as light spots within the darker images. TOTALLY ruined the viewing experience for me. Other friends of mine saw this while others didn't really notice it till I pointed out. The bottom line is that if the TV is bugging you, then exchange it for another. But I have seen real improvements with this issue after 40-50 hours of use. Others had had luck with massaging the screen but that helped for me with clouding more than flashlighting. My current panel Ver US02 has almost NO flashlighting but a small amount of clouding in the left lower center around 3 " round but just visable so I'm still on the fence about that. I believe if I exchange my TV, I'll get a much worse one since this panel issue is like playing the lottery. Sometimes you win but more than not, you loose! SOOOOOOOOOOOOOOO The choice is up to you.

I'm just way more peed off that Samsung firmware engineering is so WEAK!!. I'm going to let Yahoo know that nobody is using their newly released application SyncPlus because it screw's up on almost every (if not all) Series of Samsung TV's. Mabye this will get Samsung off their butts if Yahoo pulls out or holds up payment for their new joint effort. I hope everybody remains involved with re-contacting their samsung reps as they have so far with this 1080P 60FPS issue. Good luck to all of us!
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post #672 of 2642
11/17/12 at 2:08pm
Quote:
Originally Posted by lvriot View Post

Hoping someone can help me as I am a few days away from my return window.
I am experiencing some light leak from all 4 corners of the screen. The light leak is not noticeable when playing full screen content. It can be quit distracting at times when watching movies though in low light.
Is this normal for this set? I was hoping that since it was backlit I wouldn't have issues with light leaking through the edges.
Any thoughts would be greatly appreciated, especially if it means I can go grab a new set without the problem.

Return the TV and get another one -- Like other posters have said there are bad ones and better ones.... just not perfect ones. Samsung ordered a new panel for me under warranty and all my flash lighting is gone however there is a few clouds but very faint compared to the crap I started out with.
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post #673 of 2642
11/17/12 at 2:17pm
Quote:
Originally Posted by MTCruiser View Post

Would have been nice to see them at least posted a reply....like um, um ...Thanks ! but it was not expected.

Well, I did receive an email from them as well, informing me that the 1024 is out,...
I am still hesitant to update my unit,...

Last week, the main board arrived, and coz my unit is still under warranty, I decided to get it installed, (it was so easy to install, just 4 or 5 cables plugged in,
installing a new motherboard on a PC is much more tedious,..) just to see what the difference is, and voila, the firmware installed on the new main board is 1020.1
and I am sticking with it, I love its color rendition, the same impression I got on why I decided to get this unit,
coz after the 1023 update, it messed things up badly, skin tones became golden and a bit yellowish, while
the 1020.1 has a much natural tone,...

Thanks for the feedbacks on the 1024, am still holding out,...

regards everyone,...
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post #674 of 2642
11/17/12 at 2:43pm
Quote:
Originally Posted by tlcbj41v View Post

Well, I did receive an email from them as well, informing me that the 1024 is out,...
I am still hesitant to update my unit,...
Last week, the main board arrived, and coz my unit is still under warranty, I decided to get it installed, (it was so easy to install, just 4 or 5 cables plugged in,
installing a new motherboard on a PC is much more tedious,..) just to see what the difference is, and voila, the firmware installed on the new main board is 1020.1
and I am sticking with it, I love its color rendition, the same impression I got on why I decided to get this unit,
coz after the 1023 update, it messed things up badly, skin tones became golden and a bit yellowish, while
the 1020.1 has a much natural tone,...
Thanks for the feedbacks on the 1024, am still holding out,...
regards everyone,...

Haha I am not updating my TV any more, last update messes up my stuff. I don't have Syncapp in the TV so I am staying away from any updates. If it's ain't broken don't fix it.
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post #675 of 2642
11/17/12 at 3:13pm
Quote:
Originally Posted by kanti123 View Post

Haha I am not updating my TV any more, last update messes up my stuff. I don't have Syncapp in the TV so I am staying away from any updates. If it's ain't broken don't fix it.

Wise choice sir,...

Seems I am sticking with this firmware now, if Samsung would give us the option to revert back,
that would really be nice,... They would also benefit from all the feedback that we can give them, whether it be glitches
or bugs, but not get stuck on one firmware...
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post #676 of 2642
11/17/12 at 5:01pm
I would have to say that Samsung customer service including their online chat is probably one of the top 5 worst customer service departments I have ever dealt with. Not to mention they seem extremely clueless & unorganized. I obviously didn't know this as I'm starring at my kitchen looking at all brand new Samsung appliances then 3 TV's, and 3 cell phones.... bummer...I hope they last..
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post #677 of 2642
11/17/12 at 8:36pm
Quote:
Originally Posted by LRC253 View Post

I would have to say that Samsung customer service including their online chat is probably one of the top 5 worst customer service departments I have ever dealt with. Not to mention they seem extremely clueless & unorganized. I obviously didn't know this as I'm starring at my kitchen looking at all brand new Samsung appliances then 3 TV's, and 3 cell phones.... bummer...I hope they last..

I am 100% agreed with you on this one, it's feels like their customer support doesn't know what he or she is saying.
Quote:
Originally Posted by mgh26 View Post

All most every panel of this technology has imperfections and usually in the corners (flashlighting). Some hardly visable but others, REAL BAD. And showing up in several areas of the screen. I recently returned 2 un40es6500's for all 4 corners with flashlighting but worse than that was the clouding all over (about 50%) the screen. This showed up on any dark or night time videos as light spots within the darker images. TOTALLY ruined the viewing experience for me. Other friends of mine saw this while others didn't really notice it till I pointed out. The bottom line is that if the TV is bugging you, then exchange it for another. But I have seen real improvements with this issue after 40-50 hours of use. Others had had luck with massaging the screen but that helped for me with clouding more than flashlighting. My current panel Ver US02 has almost NO flashlighting but a small amount of clouding in the left lower center around 3 " round but just visable so I'm still on the fence about that. I believe if I exchange my TV, I'll get a much worse one since this panel issue is like playing the lottery. Sometimes you win but more than not, you loose! SOOOOOOOOOOOOOOO The choice is up to you.
I'm just way more peed off that Samsung firmware engineering is so WEAK!!. I'm going to let Yahoo know that nobody is using their newly released application SyncPlus because it screw's up on almost every (if not all) Series of Samsung TV's. Mabye this will get Samsung off their butts if Yahoo pulls out or holds up payment for their new joint effort. I hope everybody remains involved with re-contacting their samsung reps as they have so far with this 1080P 60FPS issue. Good luck to all of us!

I say mine is perfect!


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post #678 of 2642
11/17/12 at 8:37pm
Any Toslink users here? Is it just me or is that plug awfully loose? Normally I would feel a click on other devices. But here it just barely hangs on.
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post #679 of 2642
11/17/12 at 8:45pm
what is that lol
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post #680 of 2642
11/18/12 at 4:07am
Do you mean SPDIF or optical (fiber) cables? If so, no...mine made a nice click when installing the cable on the TV.
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post #681 of 2642
11/18/12 at 4:08am
Quote:
Originally Posted by kanti123 View Post

I am 100% agreed with you on this one, it's feels like their customer support doesn't know what he or she is saying.
I say mine is perfect!


After massaging my screen, this is what mine looks like as well. Very uniform - no clouding at all.
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post #682 of 2642
11/18/12 at 4:31am
Eanglum could you explain to me how you
go about or the process involved in massaging the screen. I have read comments about tightning and loosning the back frame of the TV to alleviate clouding.

I was always umder the impression that if you pressed to hard on the LCD screen that you could destroy or damaged the pixels

Is there a break in period before you attempt it ?.
Edited by James T - 11/18/12 at 5:55am
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post #683 of 2642
11/18/12 at 4:58am
Quote:
Originally Posted by James T View Post

Eaglum could you explain to me how you
go about or the process involved in massaging the screen. I have read comments about tightning and loosning the back frame of the TV to alleviate clouding.
I was always umder the impression that if you pressed to hard on the LCD screen that you could destroy or damaged the pixels
Is there a break in period before you attempt it ?.

yes, there is a break in period...mine is 3+ months old, so I am well beyond it.

When I mounted my TV on the wall (after owning it for a month), I noticed the clouding was greatly reduced. Now I understand why - when I mounted it, I had to clean the screen from many smudges. I thought mounting the set on the wall helped reduce clouding when in reality, it was me cleaning the screen. Once I found out about this, I spent about 10 minutes wiping down the entire screen and all (99%) clouding has disappeared.

I used light to light/medium pressure - just enough to see the screen start to move.

hope that helps!
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post #684 of 2642
11/18/12 at 5:54am
Thanks

for the info I believe this is a process you have to do very carefully

obviously too much pressure could cause pixel damage.
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post #685 of 2642
11/18/12 at 6:03am
Quote:
Originally Posted by James T View Post

Thanks
for the info I believe this is a process you have to do very carefully
obviously too much pressure could cause pixel damage.

Exactly - I used very light pressure then slowly increased. It also helps if you can have something on the display that will show clouding while you massage it.

Never in my life did I think I would have to "massage" a TV to improve the picture quality, but hey, it works! tongue.gif
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post #686 of 2642
11/18/12 at 6:46am
Quote:
Originally Posted by EAnglum View Post

Do you mean SPDIF or optical (fiber) cables? If so, no...mine made a nice click when installing the cable on the TV.

I mean the spdif
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post #687 of 2642
11/18/12 at 5:47pm
Well it seems the issues i have with mine ( earlier post ) has to do with picture settings, since movie mode does not suffer these issues.

Wish someone would have responded if this was normal.

Does anyone know which firmware update in the past was the best. I am on 1017 and was wondering if there was a better one. I know the ones to stay away from but what about the earlier ones. Did anyone keep copies of their firmware on their USB drives?
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post #688 of 2642
11/18/12 at 5:54pm
Quote:
Originally Posted by Draftnbyu View Post

Well it seems the issues i have with mine ( earlier post ) has to do with picture settings, since movie mode does not suffer these issues.
Wish someone would have responded if this was normal.
Does anyone know which firmware update in the past was the best. I am on 1017 and was wondering if there was a better one. I know the ones to stay away from but what about the earlier ones. Did anyone keep copies of their firmware on their USB drives?

Am sticking with 1020.1
quite stable and I love the color rendition,... smile.gif
cheers,...
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post #689 of 2642
11/18/12 at 6:54pm
any pictures of your guys set up? thanks!
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post #690 of 2642
11/19/12 at 11:45am
Anyone tried with a keyboard/mouse combo for the SmartTV part?

Samsung has this: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-VG-KBD1500.aspx
But it costs around $100, and I already have the Logitech DiNovo Edge keyboard: http://www.amazon.com/Logitech-diNovo-Edge-Keyboard-Black/dp/B000J43HJ8

Problem is, it is only the keyboard part that works, and Samsung support seems unable to help. Seems they have problems understanding that I want to connect a keyboard to the TV, even though they sell one themselves for the TV. They keep asking me what Samsung PC I have, and I thought "UN60ES7100" uniquely identifies a TV..... eek.gif
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