Originally Posted by Monitorman
I am sorry I did not see this sooner. All of my clients that have gone the BB route have been extremely disappointed. To make matters worse if you complain you will likely not get satisfaction at all. I have redone a number of BB messes and they always refuse to give the client's money back. Please report back. I understand they have a mandate to get in and out of the house in less than an hour, which means they can't possibly do the job properly.
What happened to the OP?
Kevin, I personally know of two people who did get a refund and they certainly deserved it. Also, I believe the BB guideline is 90 minutes including equipment setup and takedown.
I had an interesting experience two weeks ago. I had gone to BB to purchase an accessory and couldn't help but hear the TV section manager explaining the benefits of calibration to a pair of customers. The guy didn't have a clue what he was talking about and I just stood there, fascinated. When the customers left the manager asked me if I had any questions - bad move on his part. Their demo was a Samsung E8000 LCD and it was obviously too blue. I asked the manager for a remote and he explained to me that all calibration on Samsungs was accomplished in the "factory menus" so I wouldn't be able to see anything in the menu available to me but handed me a remote anyway after making me promise I wouldn't change anything.
1. B, W, C, T, and Sharp, all factory
2. Most dynamics were turned off
3. The CMS had been calibrated
4. Neither the 2p nor the 10p GS had been touched.
I pointed all this out but he continued to insist that the calibration was in the SM. His customer demo was to switch back and forth between the Dynamic and Movie modes while showing the differences in the picture justifying why the $250 (marked down from $300) was such a bargain. I thanked him for his time.