Originally Posted by fever24
Finally seeing the light at the end of the tunnel...Panasonic rep confirmed they have a new 55ST50 ready to send me next week to replace my 1 year old set that had burn-in.
Worst case scenario I get a TV that is prone to the same problem but I'll try to be a bit more careful with it. Best case I get one that seems to be more tolerant like some have said they have.
Overall the 5 weeks this has taken to resolve itself is frustrating and going back to watching my little 32" LCD has been painful so glad it will be over.
I've been watching this thread for quite sometime and it appears that Panasonic Canada is actually listening to their customer complaints.
We have a similar problem with our UT50, and I must say it was very frustrating getting anywhere with Panasonic Concierge. After speaking to the first rep about the image retention on our set, I asked the rep how would he feel if the situation was happening to him (babied the set, followed a break in period and still got image retention that was not going away after trying for 160 + hours addressing the problem, and ending up in worse shape with the Viera menu IR) He replied, "I don't own a plasma TV". Frustrated with the answer, I asked to speak with a supervisor. I got the same song and dance about "Image retention/burn in was not covered by warranty", to which I asked the same question and got the same answer, "I don't own a plasma TV, would you like to lodge a complaint?" IMHO, this does not speak well for persons representing their company.
It was only when someone from Panasonic phoned me and sent out a technician that we are getting somewhere. We've been without our TV for 2 weeks now and unfortunately they are not replacing the set but instead replacing the A and SC boards (which I am very puzzled as to why). After 160-200 hrs of running WOW pixel flipper, the WOW retail loop zoomed, and the scroll bars, we had the original IR that had only somewhat faded plus the Viera menu IR, ghosting from who knows what, blotching, and you could also see what appeared to be line bleed from the Viera menu IR (visible on a blue background and the white scroll screen)
This is extremely disappointing to have this happen on a set that we had for only 2 months. I'm just flabbergasted to read some of the comments here. For some of us, a number of these sets are defective and image retention/ image burn is REAL and not something we purposely caused or for that matter could avoid.Edited by DarkZelda - 2/23/13 at 3:14pm