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There should be a Contact Us link on the support section of the website, with email and telephone number (but that might vary from country to country). I would ask Oppo if they are actively pressing Yamaha for a fix, since they seem to know the technical reason why it's not working.Originally Posted by AndrewFG 
Do you have any suggestions about who to contact at Yamaha (e-mail address) and how to get the message across? Their web site routes you first through their FAQ, and then through their dealers, and obviously neither of these is going to help in any way with such an issue.

Do you have any suggestions about who to contact at Yamaha (e-mail address) and how to get the message across? Their web site routes you first through their FAQ, and then through their dealers, and obviously neither of these is going to help in any way with such an issue.
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HDMI as a standard fails in many ways, but unfortunately we have to live with it and sometimes find our own workarounds. By using a programmable remote instead of relying on CEC you're no longer dependant on multiple manufacturers all getting it right. Even if you find a brand of receiver where CEC works for you, things might break if you change any other device (or even if you just update the firmware on any device).So, if it does not work, then please tell me why did these guys invent the HDMI CEC Interworking Standard (so called) and implement it in, and advertise it as a great feature of, all their products? (Ok, this is a rhetorical question: I don't really expect to get a meaningful answer...)



















