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The *Official* Onkyo TX-NR414/515/616 Problems Thread - Page 6

Poll Results: Do you own an Onkyo TX-TR414/515/616 receiver that is displaying at least one of the following problems? (Multiple answers allowed)

This is a multiple choice poll
  • 10% (20)
    Yes, I can't turn it on with the remote.
  • 38% (71)
    Yes, the HDMI fails.
  • 4% (8)
    Yes, I can't log into Spotify.
  • 4% (8)
    Yes, I can't stream music from my phone.
  • 19% (35)
    Yes, I have another problem not listed (explain below).
  • 27% (50)
    No, I have one of these receivers and have not had a problem with it.
  • 3% (7)
    Another answer not accounted for - explanation below.
184 Total Votes  
post #151 of 493
10/10/12 at 8:57pm
Mine is working GREAT!!!!!!!!!!
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post #152 of 493
10/10/12 at 9:00pm
Thanks for the help. Everything is working as it should, sounds good andI am loving it. I will post if I see anything else...
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post #153 of 493
10/11/12 at 10:38am
I called onkyo again last week, and restated my case, they sent me an early preview of this latest USB release, pre-loaded on a thumbdrive-- and much like the others are reporting above; i have yet to see the issues i listed in a previous post- re-appear. I have been running on the new FW for just about a week now. Time will ultimately tell; but i can say that progress is being made, the updates seem to be getting progressively more accurate at addressing the issues in question. I will update again if something major happens-- but for now, forum visitors should consider mine working as designed.

biggrin.gif
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post #154 of 493
10/11/12 at 9:25pm
I just updated my firmware as well.
Flaky HDMI issues I've been having are fixed, so far. Been testing only 24 hours however, so that should not be considered definitive. I will update here if they return.
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post #155 of 493
10/12/12 at 11:07am
I am updating my 515 firmware right now. Keeping fingers crossed.
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post #156 of 493
10/12/12 at 1:55pm
Just finished setting up a 515. One of the main reasons I wanted this unit was the standby passthrough HDMI capability. Does not seem to work on any connection. BUT if i turn on the BD/DVD (HDMI1), the reciever powers up. I have it set for AUTO, and it seems to operate like Last. If i turn it on, switch to an input, and then turn it off, it passes through. I don't really want to pop it on and off everytime I change inputs. Did the AUTO passthrough switching work for anyone at any time inbetween updates?
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post #157 of 493
10/18/12 at 10:31am
I updated the firmware on the 515 & 616 on Saturday. So far both are running great. The 515 gets used everyday, the 616 has been used twice since the update, but did not have the issue either time (was experiencing the issue almost every time). I think the firmware update fixed the hdmi out issue. The power on from the remote issue was fixed back in August. I have no more bugs on my list that need to be fixed.

I still have a hard time accepting that Onkyo continued to sell this receiver while it was not functioning while claiming that less than .3% experienced the issue. Although now fixed, their reputation with me has been damaged.
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post #158 of 493
10/19/12 at 2:21am
Hello all,

I'm having some trouble with a rather complicated (at least for me) multirooms setup and since it involves an Onkyo TX-NR616 I'm posting my problems here in the hope that someone will be albe to shed some light on this issue.

Setup:

1 x Onkyo TX-NR616
1 x 5.1 Cambridge Audio Speakers System (3 x Min 21 + 2 x Min 11 + 1 x X300 Subwoofer)
1 x Cyp PU-O4H4C ( v1.3 HDMI 4x4 Matrix with built in HDMI over CAT6 outputs)
3 x Cyp PU-1106 RX (v1.3 HDMI over CAT5e/6 Receiver with IR Receiver)
1 x Cyp AU-11CA (HDMI Audio Embedder with built in Repeater)
3 x HDTV sets (kitchen, living room. bedroom)
1 x Bluray
1 x Freeview HD Box
1 x Mac-Mini

Aim is to watch/listen to audio/video sources independently in different rooms.

2 of 3 sources (bluray, freeview box) are connected via HDMI directly to PU-O4H4C unit.
Mac-mini goes through AU-11CA first where TOSLink and DVI are processed and output to HDMI, then sent to PU-O4H4C as well (so I can get audio/video outputs combined as my old Mac-mini doesn't provide that out of the box).

PU-O4H4C sends HDMI over CAT6 to 3 x PU-1106 RX where signal is converted back to HDMI and then sent to TV sets.

Please have a look at the picture which I hope clarify what I'm talking about.



Now, multirooms works good, AV is sent throughout the house and I can enjoy let's say internet video/audio stream in the kitchen while my wife is watchinhg TV in the bedroom.

But I have quite a serious issue in the living room where Onkyo AV, speakers system and all sources are sitting.
Every now and then, out of the blu and randomly, while I'm watching a TV program or doing something on my Mac-mini, there is a total signal loss, TV goes blank and there is no sound. While this is happening, HDMI and PCM blue lights are flashing on and off on Onkyo display.
To get AV back to work, I can either switch TV or Onkyo off and back on, or change source on PU-O4H4C let's say from Mac-mini to Freeview box and then back to Mac-mini. At this point, after a few seconds, HDMI light on Onkyo display stops flashing and audio and video are finally back.
While having this issues, same sources seems to work perfectly in other rooms.

This is driving me crazy because, even though I've updated the AV receiver to the very latest firmware, tried all different setups I can think of to identify a point of failure, changed HDMI and network cables, replaced network sockets, this problem is still happening, is random and I can't understand where it stems from. mad.gif

More giving vent to my frustration here than anything else, even though I still hope I can get my head around this one day, hopefully with your help.
So, please, if you have any tips/suggestions or see what I'm doing wrong or even have words of comfort or commiseration, go ahead and let me know.

Thanks for reading this.
Edited by frea1964 - 10/19/12 at 3:48am
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post #159 of 493
10/19/12 at 3:23am
What is the resolution of each of the TV sets? Are the Kitchen and Bedroom TVs able to receive a DD 5.1 audio signal? Is there ever an issue when playing a Blu Ray DVD? What are the audio and video resolution of the signals from the Mac-mini?
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post #160 of 493
10/19/12 at 4:14am
For those that have applied the latest firmware update (v400) to their onkyo 616 or 515.... Despite the frustration... Would you now consider these firmware updated receivers worthy of a buy? I have an old Onkyo receiver (pre hdmi) that has been solid as a rock but I need a new receiver with more current tech.

Alternatives from Denon and Pioneer look interesting but don't have as many features and/or are more expensive for similar class.
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post #161 of 493
10/19/12 at 6:08am
kitchen: 720p, bedroom: 720p, living room: 1080p. Not sure if kitchen and bedroom TVs are able to receive DD 5.1, how can I check that? I've noticed this issue happening with Freeview box and Mac-mini, not sure about Bluray, will test that too. Mac-mini video res. is 1920x1200 and audio digital out: 44100.0 Hz 2ch-24 bit.
Thanks.
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post #162 of 493
10/19/12 at 6:55am
HDMI switches are limited to the "lowest common denominator" of the resolution/audio capability of the connected displays. So as you have a 720p TV connected, then video to the living room TV should also be limited to 720p. Generally this applies to audio as well such that if the bedroom and kitchen TVs can only accept stereo 2.0 audio, then the audio going to the Onkyo will be limited to stereo only as well. When you play an HD channel from the Freeview that is broadcasting DD 5.1 audio (or a Blu Ray from the BD player), does the audio play to either the kitchen or bedroom TV?
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post #163 of 493
10/19/12 at 7:12am
Hi,

Have got my 616 for a month now and there are some problems.
- Using spotify on both zone 2 (kitchen) and main zone gets lag on the main zone when the second song starts.
- Today suddenly the subwoofer didn't work after turning the receiver on.
- Remote doesn't work when selecting only powered zone 2.

Next to the obvious bugs the setup is not intuitive but thats peanuts.

Regards,
Burnett
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post #164 of 493
10/19/12 at 7:34am
I see your point, thing is I have that problem even when bedroom and kitchen TVs are switched off and the only TV on is 1080p. That way, if I get it right, HDMI switch (PU-O4H4C) should be sending 1080p signal to Onkyo and TV set. But this is exactly where I have a problem, with HDMI loosing signal, and I don't know where the loss is happening. When I play Freeview HD audio and video are fine on all TV sets, including bedroom and kitchen. The only configuration causing me problems is in the living room. Thanks.
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post #165 of 493
10/19/12 at 8:31am
I followed the firmware update as shown on the Onkyo website, when I plugged in the usb and went to the firmware update screen, it shows the current firmware version and thats it. Any Ideas?

Jeff
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post #166 of 493
10/21/12 at 8:13pm
I just setup my 515 and the subwoofer output seems to be dead... Tried both 'purple' jacks on the back with no luck... however, if I move the RCA cable over to the regular audio out of my cable box or blu-ray, I do get signal going to the sub... Tried a different cable too just to be sure and nothing from the sub-pre-out. frown.gif Has anyone else had this issue? Also, it just did 2 updates via NET... both registered as completed.
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post #167 of 493
10/21/12 at 8:20pm
Can you manually run the speaker test, the one that goes thru each speaker and the sub? Or did you try running Audyssey by plugging in the mic?
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post #168 of 493
10/22/12 at 8:05am
Yep, I've drilled down to the 'levels' page in the setup and I get no tone (white noise) from either of the sub ports. I actually first noticed it when I went to run the Audyssey setup with the provided mic. I know the sub (Sunfire Atmos) works as I ran it's own internal room EQ optimization without any issues. Again, I verified the sub was working by taking the line level cable and plugging it directly into the audio out (full range) of my FiOS cable box. It sounds just fine... So I did the Onkyo factory reset last night, just to be sure and it's still not working... Guess it's time to call it in?
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post #169 of 493
10/22/12 at 1:39pm
So I assume that the most recent firmware fixed the problems with the NR515 then? This is the receiver I am leaning towards (after having owned a 605 for several years now), but the HDMI issues has made me look at other receivers (most notably the Pioneer 822K).
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post #170 of 493
10/26/12 at 6:16am
Quote:
Originally Posted by paulrbeers View Post

So I assume that the most recent firmware fixed the problems with the NR515 then? This is the receiver I am leaning towards (after having owned a 605 for several years now), but the HDMI issues has made me look at other receivers (most notably the Pioneer 822K).

I'd like to know this as well because I'm looking at getting a 3D capable receiver to replace my SR606. I just got a new Samsung UN65ES8000, so I'd like to get something that can pass the 3D through the receiver.

Thanks!
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post #171 of 493
10/28/12 at 6:59pm
I applied the latest firmware on 10/10/12 when it came out and it did seem to resolve my HDMI issue for a while but the issue came back after less than a week. Insane.
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post #172 of 493
10/31/12 at 12:05am
Quote:
Originally Posted by frea1964 View Post

Hello all,
I'm having some trouble with a rather complicated (at least for me) multirooms setup and since it involves an Onkyo TX-NR616 I'm posting my problems here in the hope that someone will be albe to shed some light on this issue.
Setup:
1 x Onkyo TX-NR616
1 x 5.1 Cambridge Audio Speakers System (3 x Min 21 + 2 x Min 11 + 1 x X300 Subwoofer)
1 x Cyp PU-O4H4C ( v1.3 HDMI 4x4 Matrix with built in HDMI over CAT6 outputs)
3 x Cyp PU-1106 RX (v1.3 HDMI over CAT5e/6 Receiver with IR Receiver)
1 x Cyp AU-11CA (HDMI Audio Embedder with built in Repeater)
3 x HDTV sets (kitchen, living room. bedroom)
1 x Bluray
1 x Freeview HD Box
1 x Mac-Mini
Aim is to watch/listen to audio/video sources independently in different rooms.
2 of 3 sources (bluray, freeview box) are connected via HDMI directly to PU-O4H4C unit.
Mac-mini goes through AU-11CA first where TOSLink and DVI are processed and output to HDMI, then sent to PU-O4H4C as well (so I can get audio/video outputs combined as my old Mac-mini doesn't provide that out of the box).
PU-O4H4C sends HDMI over CAT6 to 3 x PU-1106 RX where signal is converted back to HDMI and then sent to TV sets.
Please have a look at the picture which I hope clarify what I'm talking about.

Now, multirooms works good, AV is sent throughout the house and I can enjoy let's say internet video/audio stream in the kitchen while my wife is watchinhg TV in the bedroom.
But I have quite a serious issue in the living room where Onkyo AV, speakers system and all sources are sitting.
Every now and then, out of the blu and randomly, while I'm watching a TV program or doing something on my Mac-mini, there is a total signal loss, TV goes blank and there is no sound. While this is happening, HDMI and PCM blue lights are flashing on and off on Onkyo display.
To get AV back to work, I can either switch TV or Onkyo off and back on, or change source on PU-O4H4C let's say from Mac-mini to Freeview box and then back to Mac-mini. At this point, after a few seconds, HDMI light on Onkyo display stops flashing and audio and video are finally back.
While having this issues, same sources seems to work perfectly in other rooms.
This is driving me crazy because, even though I've updated the AV receiver to the very latest firmware, tried all different setups I can think of to identify a point of failure, changed HDMI and network cables, replaced network sockets, this problem is still happening, is random and I can't understand where it stems from. mad.gif
More giving vent to my frustration here than anything else, even though I still hope I can get my head around this one day, hopefully with your help.
So, please, if you have any tips/suggestions or see what I'm doing wrong or even have words of comfort or commiseration, go ahead and let me know.
Thanks for reading this.


Hi I live in the UK, Although I don't have mine set up like the one above, the Problem is similar as in when I have watched a blue ray film I press CBL/SAT so I can watch FreeSat again switch off the amp so I can watch the TV direct without the the 616 being switched on, fine but no when I switch the TV back on the Following morning NO PICKCTURE, YES ONLY WAY TO GET ANYTHING TO WORK IS TO SWITCH the amp 616 and the TV off at the wall and then back on???.

Sorry for hijacking your Post but there seems to be a similar theme.

Robert Hudson UK.
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post #173 of 493
10/31/12 at 8:14am
Hello, I downloaded and installed the 10-09 update onto usb.I ran firmware update over a week ago and so far all is well, no more hdmi problems.Update took close to an hour.I think onkyo finally got it sorted out.
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post #174 of 493
11/2/12 at 11:39pm
This Morning put TV on But NO Picture, Had to Switch the amp off at the wall, and I am FEDUP with this:mad:
again
Robert, would NOT RECOMEND.
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post #175 of 493
11/3/12 at 1:00am
I cannot recommend strongly enough NEVER buying an Onkyo product.

I've finally had enough, this is my second Onkyo reciever, the last one I bought was literally a day before it's offician street date, within six months the OSD stopped working and HDMI would cut out at 1080p, contact Onkyo and the result was them saying I needed top provide a receipt. I bought it from Circuit City who had by then gone belly up, so couldn't get it, nevermind the product wasn't even on the market for 12 months so it was LITERALLY impossible for it to be out of warranty. No receipt, take a hike.

Now my 414 has, since the last firmware update, flat out decided that nope, we don't do bluray audio anymore. Not without MASSIVELY loud pops.

Onkyo, as ever, pretty much feels you should go to hell, they have your money.

Avoid at ALL costs. Cheaper than Yamaha for a reason.
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post #176 of 493
11/5/12 at 4:01am
Just upgraded firmware to 1141-0108-0400, and now it seems that bi-amping no longer works. It worked immediately before the firmware upgrade.

Is anyone bi-amping, if so, can someone check it after this upgrade? I'm wondering if it's just me. To find out, set the unit to 'stereo' and see if the treble is still there. Otherwise, run the Audyssey setup and see if it completes without errors (mine hits errors on the fronts).

Is it possible to downgrade the firmware? I've only had it one day, so I'm not even sure if the HDMI issue affects me. I just upgraded to be sure.

EDIT: It seems the front high/surround back channel doesn't work whether I set it to front-high, surround back or bi-amp. Zone 2 doesn't work either. The speakers work when plugged into a different channel. Is it possible that a firmware update reduced a 7.1 amp to 5.1?

UPDATE: I sent it in for repair, they replaced what they call the "HDMI board". It came with really firmware, so I flashed it using the net update method. It didn't jump straight to the last versions (I think it did 3 all up), then I installed the 1141 update via USB. It's been working fine since. I'd recommend using the net update where possible, because it seems there's an upgrade "path" one is meant to take, which is not enforced (or even suggested) when updating over USB.
Edited by pHr34KY - 12/23/12 at 8:54pm
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post #177 of 493
11/6/12 at 1:17pm
How's it going everyone?

Well..long story short I bought a HTIB unit a few years back. My house got struck by lightening and my Onkyo receiver got fried. It also took out my tv as well. I'm a novice HT person but I was impressed with Onkyo. I decided it was time to get a new receiver so i went with the 616. I am still using the old speakers from my htib package. It's a 7.1 setup.

I just took it out of the box today and set everything up. I hooked up the microphone and allowed it to calibrate the system. All the speakers seemed to be good to go so I popped in a blu-ray and thought I was set. And that's when I realized that only my center speaker was working and nothing else. I switched around some settings and tried to tweak what I could but still had no luck. The center is also extremely low. You can barely hear it and I had to blast it to about 60 to get any sound of of it.

So something is definitely wrong. I'm not sure which direction to go. I have not updated the firmware so I guess I can try that. It wasn't until I Googled this receiver that I came across all the problems with this unit so I'm not flustered to say the least.

If anyone can point me in the right direction I'd greatly appreciate it. Again, I am a newbie when it comes to home theatre but my last Onkyo really did a good job for the time I had it.

Thanks for reading.
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post #178 of 493
11/7/12 at 4:59am
Was there a test tone from every speaker when running Audyssey? Try resetting the Blu Ray player. If still no joy, reset the 616 (see Troubleshooting section of Owner's manual) which will require running Audyssey again.
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post #179 of 493
11/8/12 at 4:10am
I've just bought a 616 and immediately upgraded to firmware 1141-0108-0400
HDMI wasn't working for my Panasonic BD30 Blu-ray player. It reminded me of my Xtreamer media player which now has multiple settings for HDMI compatibility.
I've solved the problem by putting an HDMI splitter between my Blu-ray player and the Onkyo. Of course I'm not using it to split the signal but somehow the signal gets changed in such a way that it now works perfectly with my Onklyo HDMI input. Of course the problem is most probably still the Onkyo but I would advise anyone who's having HDMI problems to try and put something like a splitter or HDMI amplifier in the signal path to see if it solves the problem.
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post #180 of 493
11/8/12 at 1:02pm
Hello,
I bought a NR-414 this week and I got a request to upload to the new firmware. Which I did... Now, HDMI signals seems to work (ok for that); however the interface on my TV is no longer readable: only black & white boxes and/or unreadable signs... Also the iphone app doesn't recognize the receiver anymore & internet streaming doesn't seems to work (the least of my concern). On the receiver itself I can still the menu which is currently selected. I tried to install the firmware again (via usb) but I only see the current firmware version... Anybody an idea of what's wrong?

I've email to onkyo support last monday, but no respons so far...mad.gif
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The *Official* Onkyo TX-NR414/515/616 Problems Thread