Originally Posted by joemannnnn
Been doing my research while looking for a first receiver. I love all the options on Onkyo's line up, but these issues scare the crap out of me. Problem is comprable options on other receivers seem to run more $ of course. I feel like buying another brand will leave me wondering about not trying the Onkyo. Does anyone think we are around the corner on the issues? If I were to roll the dice, any opinions on 515 vs 616 in terms of reliability? Also, newegg is extending all returns to jan. 31 for the holidays. Any thoughts on Amazon vs new egg for returns/customer service if I did get a lemon
I was in pretty much the same boat--nothing with the same feature set at anywhere within 200 of the price, but niggling concerns about glitches. Common sense told me that the extra features like video processing were things I wouldn't really need, but in the past giving up features has bitten me in the behind when my expensive new box wouldn't process lossless audio formats or pass 3D signals.
For me it boiled down to a choice between older tech with proven reliability vs newer tech with the potential for teething problems, just as it always has (been buying new receivers since the late 90s). In the past I've always erred on the side of caution and found my new stuff obsoleted fairly quickly. This time I decided to go for future-proofing over caution hoping that any problems will be taken care of before the two year warranty ran out.
I've only had my 616 about a week and after struggling with the USB update and getting everything set up I've been very happy with it so far. The sound quality is the best I've heard from my speakers and the features I am using (I don't use a phone to control it, nor have I done much with the streaming apps) work quite well. The video processor has visiblly improved the pq from DirecTV so has turned out to be worthwhile.
As for reliability differences between the 515 and 616 it would appear that the main differences between them is in the amp section rather than the processing and such that is affected by firmware issues. I'm under the impression that the 616 is more powerful and the price difference wasn't that great when I purchased so I went with the 616 over the 515, even though the 515 would probably have been adequate.
If I have a problem that requires sending it in for service during the 2 year warranty I still have the old receiver (actually 3 of them now) to fall back on while I'm without it. My experience with Onkyo support (had to get thier help to do the firmware update via USB) has been stellar so I'm confident that any future support needs will be take care of. Since many of Onkyo's past problems seem to have been heat related I'm making sure my box has lots of airspace around it.