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The *Official* Onkyo TX-NR414/515/616 Problems Thread - Page 8

Poll Results: Do you own an Onkyo TX-TR414/515/616 receiver that is displaying at least one of the following problems? (Multiple answers allowed)

This is a multiple choice poll
  • 10% (20)
    Yes, I can't turn it on with the remote.
  • 38% (70)
    Yes, the HDMI fails.
  • 4% (8)
    Yes, I can't log into Spotify.
  • 4% (8)
    Yes, I can't stream music from my phone.
  • 19% (35)
    Yes, I have another problem not listed (explain below).
  • 26% (49)
    No, I have one of these receivers and have not had a problem with it.
  • 3% (7)
    Another answer not accounted for - explanation below.
182 Total Votes  
post #211 of 492
11/22/12 at 5:36am
Hmm apparently the firmware update solved the issue I had. Sound works perfectly now on my PS3. The update did fail the first time due to a problem with the wireless connection so that might have screwed it up.
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post #212 of 492
11/22/12 at 6:51am
Heads-up: Amazon has dropped their prices again (they hiked the 616 yesterday). Was $329 and $399 respectively for the 515 and 616, now they're back down to $299 and $348.
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post #213 of 492
11/22/12 at 6:55am
I'm still having issues with my receiver. My firmware version is 113091060300. I've tried to update it but it never gives me any option to. My biggest concern is I constantly have to change the settings for the volume and speakers. My subwoofer always defaults to -11 which is quite ridiculous. My center does this as well. So ever time I power on my receiver I have to go into the menu and change things. It's quite tedious to say the least. If anyone can point me in the right direction I'd greatly appreciate it. Thanks
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post #214 of 492
11/22/12 at 4:10pm
The latest update for 515 & 616 models is USB only at this time.

to get your settings to stick try turning everything off, unplug the receiver for a few minutes and plug it back in. Press "home" -setup-speaker setup-level calibration, set your levels where you want them and back out. If you want default sub level to be higher turn down the volume knob on your sub and rerun Audyssey setup.
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post #215 of 492
11/22/12 at 7:25pm
I've been researching a $200-300 receiver and came across the TX-NR414, which has most of the features I seek. I was surprised to find that Amazon has it for $199 and then an extra $30 promo discount.

Seems like $169 and free shipping is a great deal for this unit but the tech issues discussed here make me pause. I'm no tech novice but it seems a pain to buy a new receiver and have to spend time and effort downloading and installing firmware updates -- that don't solve problems people are having.

Should I not buy it? Is Onkyo "unloading" these at retail?

Thanks!

JohnH
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post #216 of 492
11/23/12 at 10:33am
I'm looking for reasons that I SHOULD buy one of these, given the headaches detailed here? I was looking at buying the 515 because of its lowe price for a powered Zone 2. I'm wondering if these are annoyances that most can live with knowing the low price and features ($299 for the 515).

If not, any recommendations on lower priced models that have a powered zone 2? Thanks.
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post #217 of 492
11/23/12 at 1:18pm
Heres my problem:

A 4 month old NR414 and i am getting an annoying humming noise from the power supply of my onkyo. Its a continuous sound at a specific frequency. When i place my head over the amp the sound is clearly coming from the place where the powercable goes in, the transformer. I can hear it when the volume is low... If you mute your receiver while powered on d you hear ANYTHING at all?.

Pls let me know because im thinking of returning it back

Appreciate the threat

Soff
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post #218 of 492
11/23/12 at 5:57pm
Guys,
Steer as far away from this piece of kit as possible and Onkyo in general. They have released a total dud onto the market and taken many many peoples money and provided zero aftersales service. The company should be fined millions for ripping off unsuspecting customers. I have been stuck with the NR616 as i bought one whilst over seas and brought it back home.
I have the HDMI dropping out everyday if i attempt to use the pass through feature which was one of the main features i wanted, the remote control power on doesnt work and also the unit continually blacks out for several seconds at a time which ruins the home theatre experience. The firmware updates either do not work if you can install them at all or render the receiver useless.
I find it almost inconceivable that Onkyo were not aware of at least some of these issues before they released such a lemon,

shame on you Onkyo,

I will NEVER EVER touch another piece of Onkyo equipment ever again and advise all other to do the same,
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post #219 of 492
11/24/12 at 11:22am
I dropped the TX-NR414 and ordered a Pioneer VSX-1022-K for $219 at Amazon (same price as the VSX-822-K). It's only got a one-year warranty, but it's got great features for the price.
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post #220 of 492
11/25/12 at 12:14pm
I bought a 616 about 1.5 months ago, promptly updated it with the newest October firmware and have never had a problem with it.

OK, sorry, Spotify lags and skips about 1/2 of the time. But I can't point the finger at Onkyo or Spotify quite yet.
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post #221 of 492
11/25/12 at 11:49pm
EDIT: Have monitor out issues now. When switching between apps/functions on my PS3 (whether it be turning off a blu-ray, launching Netflix or opening the PSN Store) the picture dies. Only by switching to another input and back or cycling the power can I get it to work again.

This is with the latest firmware.
Edited by chrisinvan - 11/26/12 at 3:12am
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post #222 of 492
11/26/12 at 5:12pm
Quote:
Originally Posted by chrisinvan View Post

EDIT: Have monitor out issues now. When switching between apps/functions on my PS3 (whether it be turning off a blu-ray, launching Netflix or opening the PSN Store) the picture dies. Only by switching to another input and back or cycling the power can I get it to work again.
This is with the latest firmware.

Does it go to black or a kinda snowy white? I had picture loss the other night when changing channels on my DirecTV box and it went black then to a snow pattern, audio continued, came back on when I switched input and returned to the original D input. I have since changed the settings on my D box to only output 1080i (had it on native before) and it hasn't happened since. I thought maybe the video processor in the Onkyo got tripped up by a change in the incoming resolution from the D box. If it happens again I'll try turning off the video processor in the Onkyo. I know that PS-3's often have resolution changes and/or HDMI handshake glitches--I've even lost HDMI handshake with the PS3 when it was connected straight to the tv (happened with both a sony and an lg.)
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post #223 of 492
11/27/12 at 7:30am
Well....looks like this unit is going back to amazon. I've tried to be patient with it. It's give me nothing but problems. "Update" was displayed on the display since I was hard wired in. I've been trying a while to update it but it never gave me the option to. I went on vacation and just got back and was looking forward to downloading the update. Well...now my receiver is a paper work. I get nothing or sound and no picture. It's a big mess. Goodbye onkyo.
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post #224 of 492
11/27/12 at 7:59am
Quote:
Originally Posted by hkmk23 View Post

Well....looks like this unit is going back to amazon. I've tried to be patient with it. It's give me nothing but problems. "Update" was displayed on the display since I was hard wired in. I've been trying a while to update it but it never gave me the option to. I went on vacation and just got back and was looking forward to downloading the update. Well...now my receiver is a paper work. I get nothing or sound and no picture. It's a big mess. Goodbye onkyo.


The firmware is a USB installation. You can't update wired or wireless. Did you download the update onto a usb drive and do it that way? I bought mine right after the firmware was released and have not had any issues.
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post #225 of 492
11/27/12 at 1:55pm
Likewise, I would urge you to obtain the USB download (go to your Onkyousa.com --> Products --> Receivers. Click on your ARV model. Click on Downloads, on blue bar near bottom of page. Then "Firmware Update USB Download". Use a blank USB and copy just the files).

Here are the instructions I followed when I sent an inquiry to Customer Relations/Service:

You can do the USB firmware update that’s on the website. Depending on the Firmware that's one the receiver, you may have to do the firmware more than once. When downloading the firmware update from the website, it will come as a zip file. Within it you will see 4 files (1 folder and 3 files) you must extract those 4 items on to the root of the flash drive. Once you've done that place the flash drive in to you receiver, grab your remote and press the receiver mode button followed by the Home button. Toggle to the right to F/W UPDATE and press enter. There you will see the firmware that is already on the unit beneath that you will see UPDATE VIA USB. Select that option and the receiver will update. Once done it will say "COMPLETED!" on the screen. Please go back to the F/W update screen to see if the firmware where is now up to date. It will begin with 1141 and end in 0400. If you don’t see that than your unit is not fully up to date and would have to do the update process again.

This was essentially the first thing I did when my 616 arrived last week. Granted, it has only been about a week, but it has worked great. I have to say that, so far, I have found my Onkyo to be a great value.
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post #226 of 492
11/27/12 at 3:17pm
I noticed some people are having trouble doing the USB update. Onkyo has posted a how to video on their youtube channel so you guys should go check it out. Warning: Spoiler! (Click to show)
http://www.youtube.com/watch?v=neq4FXSg8EY
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post #227 of 492
11/28/12 at 5:54pm
I purchased the 616 on November 1st so I have had it for almost a month. The first thing I did was install the firmware update via USB. Then ran Audyssey calibration which did a good job with my 7.1 speaker arrangement . Setup was easy.

I have left all the standby options off and will not be using HDMI passthrough.

The only issue I have experienced is with Dolby 2.0 from Uverse. This issue seems to come from the Uverse side and not the receiver. I have seen this discussed on the ATT website with other receiver brands as well, so I will over look it and just switch the Uverse off of surround when needing to.

This receiver replaced my 6 year old Onkyo TX-NR674 that started having HDMI issues. It had to warm up for about 10 min before passing the signal. Component connections did not need to warm up.

The 616 has a much better sound and picture than my old Onkyo. I am enjoying the network radio that is streamed wirelessly. The wireless setup was easy.

The iOS App is a plus and allows for simple adjustments as well as allowing streaming music from my iPhone or iPad. The App makes using network radio real simple too.

At this point, even after reading all the negative, I would recommend this receiver.

My hope is that is lasts for more than 6 years and that the last firmware update was the fix for all the issues that have been reported.
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post #228 of 492
11/29/12 at 8:25pm
Quote:
Originally Posted by brigsby View Post

I purchased the 616 on November 1st so I have had it for almost a month. The first thing I did was install the firmware update via USB. Then ran Audyssey calibration which did a good job with my 7.1 speaker arrangement . Setup was easy.
I have left all the standby options off and will not be using HDMI passthrough.
The only issue I have experienced is with Dolby 2.0 from Uverse. This issue seems to come from the Uverse side and not the receiver. I have seen this discussed on the ATT website with other receiver brands as well, so I will over look it and just switch the Uverse off of surround when needing to.
This receiver replaced my 6 year old Onkyo TX-NR674 that started having HDMI issues. It had to warm up for about 10 min before passing the signal. Component connections did not need to warm up.
The 616 has a much better sound and picture than my old Onkyo. I am enjoying the network radio that is streamed wirelessly. The wireless setup was easy.
The iOS App is a plus and allows for simple adjustments as well as allowing streaming music from my iPhone or iPad. The App makes using network radio real simple too.
At this point, even after reading all the negative, I would recommend this receiver.
My hope is that is lasts for more than 6 years and that the last firmware update was the fix for all the issues that have been reported.

Are you having the issue where your sound cuts in and out on certain channels that are broadcast with 2 channel audio? An AT&T tech is coming to my house on Saturday for this issue. I will post an update with results on Saturday because it seems to be a very common problem with UVerse, especially with newer receivers.
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post #229 of 492
11/29/12 at 8:48pm
Quote:
Originally Posted by CleaveTheGreat View Post

Are you having the issue where your sound cuts in and out on certain channels that are broadcast with 2 channel audio? An AT&T tech is coming to my house on Saturday for this issue. I will post an update with results on Saturday because it seems to be a very common problem with UVerse, especially with newer receivers.

Yes, that is exactly what is happening. There are discussions about it on both the official U-verse discussion forums and the official Onkyo forums. Onkyo is stating that it is a ATT issue for sure because it is happening with other brands of receivers. I am pretty sure it has something to do with the way the Uverse software is processing the Dolby 2.0. I doubt they will be able to fix it for real.
On the Uverse receiver you can go to Menu>Options>Audio/Language Options>Digital Audio Output and choose Stereo. That will get rid of the audio dropouts but the audio signal will become PCM 2.0 for everything. So this is a big pain.

If they do have a real solution please let me know.

Here is a link to the Uverse forum discussion
http://forums.att.com/t5/Receivers-Battery-Backup/Audio-dropouts-ONLY-on-Dolby-Digital-2-0-material/m-p/3364205#M56624

Here is the Onkyo forum discussion
http://onkyoproductsupport.forumotion.com/t741-tx-rc360-tx-nr609-dd20-decoding-issue-audio-cutting-in-and-out?highlight=uverse

Here is where Onkyo points finger at ATT
http://onkyoproductsupport.forumotion.com/t805-tx-nr616-choppy-audio-using-hdmi-with-dolby-digital-20-only
Edited by brigsby - 11/29/12 at 8:53pm
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post #230 of 492
11/29/12 at 9:32pm
Quote:
Originally Posted by brigsby View Post

Yes, that is exactly what is happening. There are discussions about it on both the official U-verse discussion forums and the official Onkyo forums. Onkyo is stating that it is a ATT issue for sure because it is happening with other brands of receivers. I am pretty sure it has something to do with the way the Uverse software is processing the Dolby 2.0. I doubt they will be able to fix it for real.
On the Uverse receiver you can go to Menu>Options>Audio/Language Options>Digital Audio Output and choose Stereo. That will get rid of the audio dropouts but the audio signal will become PCM 2.0 for everything. So this is a big pain.
If they do have a real solution please let me know.
Here is a link to the Uverse forum discussion
http://forums.att.com/t5/Receivers-Battery-Backup/Audio-dropouts-ONLY-on-Dolby-Digital-2-0-material/m-p/3364205#M56624
Here is the Onkyo forum discussion
http://onkyoproductsupport.forumotion.com/t741-tx-rc360-tx-nr609-dd20-decoding-issue-audio-cutting-in-and-out?highlight=uverse
Here is where Onkyo points finger at ATT
http://onkyoproductsupport.forumotion.com/t805-tx-nr616-choppy-audio-using-hdmi-with-dolby-digital-20-only

Thanks for the links. I've seen a bit of the discussion but didn't see that Onkyo was directly blaming AT&T. I've seen a few people that said AT&T sent them a new receiver and it resolved the problem. I'm hoping that's what they do for me. In this day and age, it is unacceptable to have an issue like this with the number of people using A/V receivers. And yeah, I've resorted to switching to stereo output if there is really something I want to watch on a station broadcasting 2 channel audio but you're right about it being a big pain.
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post #231 of 492
11/29/12 at 10:38pm
Quote:
Originally Posted by jojorockets52 View Post

I noticed some people are having trouble doing the USB update. Onkyo has posted a how to video on their youtube channel so you guys should go check it out. Warning: Spoiler! (Click to show)
http://www.youtube.com/watch?v=neq4FXSg8EYHURL]

Hi Thank you for this Post.
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post #232 of 492
11/29/12 at 10:57pm
Hi all, SORRY OFF TOPIC, I have had to hide my 616 and my Jamo speakers, BECEUASE my neighbours have been complaining to the council about the noise sub woofer, I know they are lying because they rang the other night and said they could hear the bass going up and down, funny but the amp wasn't even ON just the TV through the TV speakers, and they wouldn't have it. so I cant enjoy mine for a short wile:mad:mad.gifmad.gif, as my council can just turn up and take my Equipment. And they will, got a meeting with the council on Wednesday.
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post #233 of 492
11/30/12 at 4:34am
This is all ridiculous! I have an older Onkyo with no issues. But all this thread has done is convcince me to stay far away. And I can't believe the consumer feds aren't stepping up to the plate! Guess I'll look at the Pioneer VSX-1022-K!
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post #234 of 492
11/30/12 at 12:50pm
Quote:
Originally Posted by RobertHudson View Post

Hi all, SORRY OFF TOPIC, I have had to hide my 616 and my Jamo speakers, BECEUASE my neighbours have been complaining to the council about the noise sub woofer, I know they are lying because they rang the other night and said they could hear the bass going up and down, funny but the amp wasn't even ON just the TV through the TV speakers, and they wouldn't have it. so I cant enjoy mine for a short wile:mad:mad.gifmad.gif, as my council can just turn up and take my Equipment. And they will, got a meeting with the council on Wednesday.

Wow. If your city council can just show up and confiscate your personal property, I think you need to relocate.
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post #235 of 492
11/30/12 at 1:31pm
Quote:
Originally Posted by CleaveTheGreat View Post

Wow. If your city council can just show up and confiscate your personal property, I think you need to relocate.

He's in Great Britain--you know, where you have to pay a yearly license fee for your tv set:rolleyes:
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post #236 of 492
12/1/12 at 10:42am
Quote:
Originally Posted by Steve S View Post

He's in Great Britain--you know, where you have to pay a yearly license fee for your tv set:rolleyes:

He might live in Great Britain but don't laugh to much, its coming to America soon...

So far I love my TX NR616, Did the firmware update via usb and have had no issues. I got mine for $249 from Onkyo outlet and that is a smoking price even if it was refurbished. And it looked brand new when I got it. Probably one of the returns from someone who couldn't get the firmware to take via Ethernet...
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post #237 of 492
12/2/12 at 1:13pm
Hi all, New to the forum but a long time Onkyo owner. I just replaced my TX-SR705 with the NR616. I did it to gain HDMI ports, pass throu and Network streaming. Although I did some research and was a bit hesitant purchasing this unit I took the chance on the bet that thelatest firmware resolved all the issues.

The unit arrived, I connected it all up and immediately went to firmware updates. It took 2 updates via the hardwired network and I did the final update via USB. All the updates completed successfully. I then ran Audssey setup and configured all the remaining settings.

I then watched Stargate on Blu Ray and was very happy with the sound, surround and iPad app. I saw no issues.
On day 2 I had the unit on all day, watched a few movies and TV, streamed music from Pandora, etc. Still saw no issues' until last night. While watching Star Trek 2009 on Blu Ray the unit went into standby all by itself. I turned it back on and it was fine for the remainder of the night.

Today I turned on just the TV and cable box and got no video throug the pass through. I double checked all the settings and tried again, this time turning the 616 on as well. Nothing, no vodeo out but I had sound. I switched input mods a few times with the remote and the video finally came on. This has happened twice today.

I really want this unit to work as it was priced right on Amazon and has so many features for the price!

I wonder if my HDMI cables should be replaced. They are 4 years old or more and may not adhere to the latest HDMI standard which could affect handshaking.

I'll keep the forum posted.

Don
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post #238 of 492
12/2/12 at 2:29pm
Quote:
Originally Posted by dchapma1 View Post

Hi all, New to the forum but a long time Onkyo owner. I just replaced my TX-SR705 with the NR616. I did it to gain HDMI ports, pass throu and Network streaming. Although I did some research and was a bit hesitant purchasing this unit I took the chance on the bet that thelatest firmware resolved all the issues.
The unit arrived, I connected it all up and immediately went to firmware updates. It took 2 updates via the hardwired network and I did the final update via USB. All the updates completed successfully. I then ran Audssey setup and configured all the remaining settings.
I then watched Stargate on Blu Ray and was very happy with the sound, surround and iPad app. I saw no issues.
On day 2 I had the unit on all day, watched a few movies and TV, streamed music from Pandora, etc. Still saw no issues' until last night. While watching Star Trek 2009 on Blu Ray the unit went into standby all by itself. I turned it back on and it was fine for the remainder of the night.
Today I turned on just the TV and cable box and got no video throug the pass through. I double checked all the settings and tried again, this time turning the 616 on as well. Nothing, no vodeo out but I had sound. I switched input mods a few times with the remote and the video finally came on. This has happened twice today.
I really want this unit to work as it was priced right on Amazon and has so many features for the price!
I wonder if my HDMI cables should be replaced. They are 4 years old or more and may not adhere to the latest HDMI standard which could affect handshaking.
I'll keep the forum posted.
Don

Glad to hear I am not the only one with this issue. For me its not in pass-through mode, my tx-nr 616 is turned on. But the problem is excactly the same, no video but sound is still playing.

Doesn't matter what device I use, even the video out on the tx-nr 616 is going black sometimes (or tv displays: No video signal).

I changed the setting: video out on the receiver to pass-through. No problems since that change (did it a few hours ago), but I am 99% sure it didn't solve my problem.

Let's hope for a firmware update soon..
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post #239 of 492
12/2/12 at 6:57pm
Quote:
Originally Posted by dchapma1 View Post

Hi all, New to the forum but a long time Onkyo owner. I just replaced my TX-SR705 with the NR616. I did it to gain HDMI ports, pass throu and Network streaming. Although I did some research and was a bit hesitant purchasing this unit I took the chance on the bet that thelatest firmware resolved all the issues.
The unit arrived, I connected it all up and immediately went to firmware updates. It took 2 updates via the hardwired network and I did the final update via USB. All the updates completed successfully. I then ran Audssey setup and configured all the remaining settings.
I then watched Stargate on Blu Ray and was very happy with the sound, surround and iPad app. I saw no issues.
On day 2 I had the unit on all day, watched a few movies and TV, streamed music from Pandora, etc. Still saw no issues' until last night. While watching Star Trek 2009 on Blu Ray the unit went into standby all by itself. I turned it back on and it was fine for the remainder of the night.
Today I turned on just the TV and cable box and got no video throug the pass through. I double checked all the settings and tried again, this time turning the 616 on as well. Nothing, no vodeo out but I had sound. I switched input mods a few times with the remote and the video finally came on. This has happened twice today.
I really want this unit to work as it was priced right on Amazon and has so many features for the price!
I wonder if my HDMI cables should be replaced. They are 4 years old or more and may not adhere to the latest HDMI standard which could affect handshaking.
I'll keep the forum posted.
Don

I have the 705 also. The problem you are getting with your 616 I get with my 705. Strange.
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post #240 of 492
12/2/12 at 7:23pm
Im having a couple quirks with the pass thru. Leaving the TV & HTPC on and turn the receiver off it should pass thru the receiver with sound and Video. On several occasion I think I have the settings right but no sound just video. Not sure if my settings are correct but very frustrating.

I didn't do the two Ethernet connected updates, just went straight to the usb firmware update. Hopefully it had all the firmware corrections on it.

UPDATE: OK I think I got the switching/pass thru working when I turn off the receiver and turning it back on. Ill see if it still works after a few days..
Edited by hunter_michael - 12/2/12 at 7:53pm
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The *Official* Onkyo TX-NR414/515/616 Problems Thread