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The *Official* Onkyo TX-NR414/515/616 Problems Thread - Page 2

Poll Results: Do you own an Onkyo TX-TR414/515/616 receiver that is displaying at least one of the following problems? (Multiple answers allowed)

This is a multiple choice poll
  • 10% (25)
    Yes, I can't turn it on with the remote.
  • 38% (93)
    Yes, the HDMI fails.
  • 3% (8)
    Yes, I can't log into Spotify.
  • 5% (12)
    Yes, I can't stream music from my phone.
  • 18% (44)
    Yes, I have another problem not listed (explain below).
  • 30% (72)
    No, I have one of these receivers and have not had a problem with it.
  • 3% (9)
    Another answer not accounted for - explanation below.
239 Total Votes  
post #31 of 660
I believe what they mean is that you must have a paid Spotify Premium account (ie. $9.99/month).

68
post #32 of 660
I'm not sure if this is a problem or not. When I turn on the receiver I don't get any initial volume through the stereo. I have to turn it up 5 notches, then the volume is there.
post #33 of 660
It's not ... with most modern AVRs you have to turn up the volume on average about 40% to start hearing any audio.
post #34 of 660
Thanks for the reply, I appreciate it. My 606 didn't do that so I wasn't sure. I have not found a single problem with this receiver. It works better than expected. You can hear a very noticeable difference in the sound quality over the 606. Im very happy with my purchase.
post #35 of 660
@megabyzus - CEC is disabled on my TV (Samsung TV, so I think it is the AnyNet thing?)

For what is worth, not had a problem with this amp in the last 4 days since I disabled Network Standby (set it to OFF). As I dont actualy need this functionality, it doesnt bother me, but can understand perfectly how frustrating it is that it doesnt work
post #36 of 660
@tmacca, I assume your device failed pass through during stand by mode (unit off) correct? If so, what you're describing is *supposed* to be fixed with the latest firmware. The firmware should have fixed pass through drop outs when Network Stand By is enabled. For some it is. For others it's not. When Network Stand By is off this problem doesn't seem to occur. I have yet to test mine and am writing a blog on the Onkyo Support Forum about my experience. I'll be enabling Network Stand by tonight and see what happens and will update results in a few days there.

Also, yes, AnyNet is Samsung's CEC technology.
post #37 of 660
Is there anyone who knows if the new home menu comes to the TX-NR414?
post #38 of 660
Yes, as stated in the video "it comes to all 2012 Onkyo AVRs." See p. 35 in the 414 Owner's manual for more info.
post #39 of 660
Quote:
Originally Posted by RobbyDenoo View Post

Is there anyone who knows if the new home menu comes to the TX-NR414?

 

Have to say I'm not a fan. Looks/works like the bad LG Blu-ray menus I used in the past. Basically, it slows you down having to pass through the various hokey icons.

post #40 of 660
I got a 616 a few weeks ago and immediately installed the 6/26 firmware update via USB. No brick, but I am now experiencing the "won't turn on via remote" issue. I tried to install the 7/4 update via USB and it won't recognize it. Is there anything I can do to install the newest update? Reset the 616 somehow to factory default?
post #41 of 660
Quote:
Originally Posted by jdsmoothie View Post

Yes, as stated in the video "it comes to all 2012 Onkyo AVRs." See p. 35 in the 414 Owner's manual for more info.

Thanks, I haven't read the whole manual (duh) smile.gif.
Quote:
Originally Posted by Charles R View Post

Have to say I'm not a fan. Looks/works like the bad LG Blu-ray menus I used in the past. Basically, it slows you down having to pass through the various hokey icons.

Actually, the only reason I want the new menu is because of the album art when playing songs, not for the ugly and unhandy icons.
post #42 of 660
Quote:
Originally Posted by RobbyDenoo View Post

Actually, the only reason I want the new menu is because of the album art when playing songs, not for the ugly and unhandy icons.

 

Makes sense. Personally, I never have the display on while listening to music and I will say the Onkyo is very easy to navigate as such (I play Pandora a lot).

post #43 of 660
Quote:
Originally Posted by emr25 View Post

I got a 616 a few weeks ago and immediately installed the 6/26 firmware update via USB. No brick, but I am now experiencing the "won't turn on via remote" issue. I tried to install the 7/4 update via USB and it won't recognize it. Is there anything I can do to install the newest update? Reset the 616 somehow to factory default?

The 7/4 USB update is the same as the 6/26 firmware (via NET). Just FYI.
post #44 of 660
Quote:
Originally Posted by ChristopherBoyce View Post

The 7/4 USB update is the same as the 6/26 firmware (via NET). Just FYI.

What about the previous USB update then? I'm pretty sure it was a 6/26 USB, I know I installed the update and then saw the new 7/4 a few days later. Why would they release the 6/26 USB update with a new date?
post #45 of 660
Quote:
Originally Posted by emr25 View Post

What about the previous USB update then? I'm pretty sure it was a 6/26 USB, I know I installed the update and then saw the new 7/4 a few days later. Why would they release the 6/26 USB update with a new date?

There is no 6/26 USB update, and I never saw one either (in case they pulled it), but there is a 6/26 PDF download for the NET update. That is why they released the 7/4 one later: Firmware Download page: http://www.us.onkyo.com/download/software.cfm

Straight from Onkyo:
"...they are the same."
http://onkyoproductsupport.forumotion.com/t1008-onkyo-616-firmware-7-4-2012-please-advise?highlight=7+4+firmware
post #46 of 660
Quote:
Originally Posted by ChristopherBoyce View Post

There is no 6/26 USB update, and I never saw one either (in case they pulled it), but there is a 6/26 PDF download for the NET update. That is why they released the 7/4 one later: Firmware Download page: http://www.us.onkyo.com/download/software.cfm
Straight from Onkyo:
"...they are the same."
http://onkyoproductsupport.forumotion.com/t1008-onkyo-616-firmware-7-4-2012-please-advise?highlight=7+4+firmware

Interesting. I wasn't trying to argue or anything, just posting my thoughts (maybe it was a 6/24 USB update I downloaded). I guess I will live with the remote power-on issue then. Not that big of a deal, the way my living room is setup I walk right by the TV/receiver to get to the couch anyway. Hopefully it is addressed in a future firmware update. It's definitely not a big enough reason for me to return it and get something with less features in the same price range.
post #47 of 660
Just a quick and minor correction, there indeed was a 6/26 USB update and it was concurrent with the network update. While these seemingly identical binaries albeit via two mediums co-existed, Onkyo started recommending to install via USB on the support site and this was explicit in the downloadable PDF instructions as well. Yet, the 6./26 network firmware version continued to live for awhile. BTW, I used the network version to successfully update my unit.

They finally removed the network update version and just kept the same USB firmware albeit with a different date of 7/4 (which is/was confusing). If you go to their website and choose 616 support you'll see the 6/26 instructions PDF juxtaposed with the 7/4 USB firmware, which as long ago software developer, is fundamentally flawed documentation and book keeping which in turn puts into very serious question the quality of the firmware (s) being released.

So to summarize, yes, the 7/4 and 6/26 USB firmware are the same per Onkyo (that was my own post in the support forum). And there indeed was a 6/26 network version as well which was unceremoniously removed.
Edited by megabyzus - 7/12/12 at 11:20am
post #48 of 660
Quote:
Originally Posted by emr25 View Post

Interesting. I wasn't trying to argue or anything...

No worries. I didn't take it as such. I was just posting the links to the information.
post #49 of 660
@megabyzus I plugged the amp in for the first time on a Thursday evening and enabled Network Standby. Saturday morning, HDMI video failed (although it was still passing audio). Same on Sunday morning. Found this thread, disabled Network Standby, havent had a problem for 6 days now
post #50 of 660
Can someone please help me? I purchased a tx-nr515 a couple of weeks ago. I have been away on vacation but am now ready to set this unit up. I wish to update the firmware via USB flash drive and have downloaded the latest update to my PC. When I unzip and extract the files there are the three files that are listed in the Instruction Manual ("ONKAVR****_*********.of1,of2, and of3") dated 6/14/2012 plus a folder named "AVR000D_Release". This folder also contains files "ONKAVR****_*********.of1, of2, and of3" however these files have a more current date (7/3/2012). Should I copy all of the extracted files (".of1,of2,of3" files (dated 6/14/2012) and the "AVR000D_Release folder to my USB flash drive and run the update? Copy only the "of1,of2,of3" files (dated 6/14/2012) and run the update? Copy only the "of1, of2, and of3" files dated 7/3/2012 from the "AVR000D_Release" folder and run the update? Run two separate updates with each set of "of1, of2, and of3" files running the 6/14/2012 files first?

Any help you can provide would be appreciated.
post #51 of 660
This is a good question. Please ask on their support forum too (I'm following it there) at: http://onkyoproductsupport.forumotion.com/f1-welcome-to-the-onkyo-forum. However, someone may be able to answer that here.
post #52 of 660
I recently purchase an Onkyo TX-NR414 receiver, then began to read this thread. Holy crap! It won't work with my new AT&T U-Verse service! WRONG! I have the AT&T/Cisco ISB7500 DVR, hooked up to the Onkyo with an HDMI cable, and there are no problems. It holds the signal and has never had any sort of HDMI problem. I have not upgraded the firmware, although I get frequent reminders. Firmware is 1090-5000-000. Previous receiver was an Onkyo TX-SR606 and I had problems with both the AT&T DVR and DirecTV's HR23, with their recent firmware upgrade. While this Onkyo doesn't have all the features of the older one, it works very well for me. I have yet to try any of the streaming services, but will get to that this week.
post #53 of 660
Quote:
Originally Posted by tmacca View Post

@megabyzus I plugged the amp in for the first time on a Thursday evening and enabled Network Standby. Saturday morning, HDMI video failed (although it was still passing audio). Same on Sunday morning. Found this thread, disabled Network Standby, havent had a problem for 6 days now

Yes, I have my unit set up and it is behaving similar to how you (and many others) are describing it. I suggest posting this to their support forum as another added voice.
post #54 of 660
ok so after all the reading about problems with these receivers i still ended up purchasing one and it came in this past saturday. Got everything setup with my TV, PS3, WD Live Hub, and my DirecTV box. everything seemed to go smoothly hooking those components up all via HDMI, but silly me tried to hook up my 6.1 speaker setup and kept getting nothing but problems. Ended up resolving that by going 5.1 till my new 7.1 speakers come in. Anyways i have not come across any issues with the receiver yet but i am curious about the lag between the time the video shows up on screen then seconds later i get sound. is it normal to have such a long delay? ill pause a movie then press play and a good 2 seconds or so of the movie starts playing before any audio comes out. just curious if this is normal as this is my first HDMI receiver.
post #55 of 660
Damn I hate this. My 605 just died (HDMI board) and I was considering the 616 since I can get a great deal from a dealer I know personally. The feature set on paper is amazing, but I'm worried about buying a PoS. I may give it a go anyway and put it thru it's paces within the return period. So, what's the general consensus? Plug it in and use it without firmware updates or do the update(s)?
post #56 of 660
Quote:
Originally Posted by projectd View Post

ok so after all the reading about problems with these receivers i still ended up purchasing one and it came in this past saturday. Got everything setup with my TV, PS3, WD Live Hub, and my DirecTV box. everything seemed to go smoothly hooking those components up all via HDMI, but silly me tried to hook up my 6.1 speaker setup and kept getting nothing but problems. Ended up resolving that by going 5.1 till my new 7.1 speakers come in. Anyways i have not come across any issues with the receiver yet but i am curious about the lag between the time the video shows up on screen then seconds later i get sound. is it normal to have such a long delay? ill pause a movie then press play and a good 2 seconds or so of the movie starts playing before any audio comes out. just curious if this is normal as this is my first HDMI receiver.

It is not completely uncommon, depending on the setup, and that is why there is an 'A/V Sync' option in the Setup menus to offset this.
post #57 of 660
Quote:
Originally Posted by ChristopherBoyce View Post

It is not completely uncommon, depending on the setup, and that is why there is an 'A/V Sync' option in the Setup menus to offset this.
i get what your saying but a/v sync is for if your audio and video arent mashing correctly i dont see how this would help with the few second delay before sound came out of my speakers when playing a video. after sound starts the audio is always in sync with my video so i shouldnt need to sync up the audio
post #58 of 660
Quote:
Originally Posted by Lennyo View Post

Can someone please help me? I purchased a tx-nr515 a couple of weeks ago. I have been away on vacation but am now ready to set this unit up. I wish to update the firmware via USB flash drive and have downloaded the latest update to my PC. When I unzip and extract the files there are the three files that are listed in the Instruction Manual ("ONKAVR****_*********.of1,of2, and of3") dated 6/14/2012 plus a folder named "AVR000D_Release". This folder also contains files "ONKAVR****_*********.of1, of2, and of3" however these files have a more current date (7/3/2012). Should I copy all of the extracted files (".of1,of2,of3" files (dated 6/14/2012) and the "AVR000D_Release folder to my USB flash drive and run the update? Copy only the "of1,of2,of3" files (dated 6/14/2012) and run the update? Copy only the "of1, of2, and of3" files dated 7/3/2012 from the "AVR000D_Release" folder and run the update? Run two separate updates with each set of "of1, of2, and of3" files running the 6/14/2012 files first?
Any help you can provide would be appreciated.

I had the same question. I ended up unzipping all the files, including the AVR000D_Release subdirectory, onto my USB drive.
In my case, as documented in the firmware instructions, the update happened in two stages, using one set of files for each, I'm assuming.
Worked fine for me.

-coflo
post #59 of 660
For the last couple weeks, my 616 has been running OK. I can turn it on with the remote, as long as it's in standby mode, which I want anyway.

I updated the firmware to the 6/26 version, using the network option, and until tonight, had not an issue with the HDMI failing.

Since AMC and Dishnetwork can't get along, I recently ordered Verizon Fios TV. Last night, I set up the STB/DVR as another input on the 616, using for the first time the CBL/SAT input. It all seemed to work at the time...

Tonight, I get home from work, go to turn on the system to watch the news (on Dish) and NO F'ING HDMI. "Signal not found" or something like that, is on the TV.

Switching all the sources around, I can't get anything to show up. I take the HDMI cable coming from the satellite box, plug it straight into the TV, and it works.

Going through the menu (on the 616 display) looking to turn off the standby feature to see if that can change it. Can't find the option, but I do notice that CBL/SAT has a component video input turned ON, with all the others for component turned OFF. All of my sources are HDMI. Before last night, I had:

1. STB/DVR: Dishnetwork tuner/DVR
2. GAME: Boxee box

Both TV outputs used; a remote TV on the monitor output.

Last night I added the Fios STB/DVR to the mix, running HDMI into the CBL/SAT input.

So I turn that off, and I'm not sure the exact details that follow, but after turning that off, HDMI works again.

I tried turning that input back on (under the component inputs) to see if I could "break" the HDMI. It kept working.

Since I couldn't break it, I'm not sure it was really the cause, but thought I'd share this data point.
post #60 of 660
Quote:
Originally Posted by projectd View Post

i get what your saying but a/v sync is for if your audio and video arent mashing correctly i dont see how this would help with the few second delay before sound came out of my speakers when playing a video. after sound starts the audio is always in sync with my video so i shouldnt need to sync up the audio

You are correct. I misread, and hastily - assuming the wrong scenario.
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