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The *Official* Onkyo TX-NR414/515/616 Problems Thread - Page 11

Poll Results: Do you own an Onkyo TX-TR414/515/616 receiver that is displaying at least one of the following problems? (Multiple answers allowed)

This is a multiple choice poll
  • 10% (20)
    Yes, I can't turn it on with the remote.
  • 38% (71)
    Yes, the HDMI fails.
  • 4% (8)
    Yes, I can't log into Spotify.
  • 4% (8)
    Yes, I can't stream music from my phone.
  • 19% (35)
    Yes, I have another problem not listed (explain below).
  • 27% (50)
    No, I have one of these receivers and have not had a problem with it.
  • 3% (7)
    Another answer not accounted for - explanation below.
184 Total Votes  
post #301 of 495
1/4/13 at 8:05am
Quote:
Originally Posted by spblat View Post

Replaced my TX-NR607 with a TX-NR616. Occasionally my TiVo Premiere now displays "HDMI connection not permitted. Press SELECT for more information." The only way to correct the issue is to unplug and reconnect HDMI. This has happened both with HDMI pass-thru mode on and off. For now it's off. I'm running 1141-0108-0400. TiVo says update Onkyo Firmware. Onkyo says try component or HDMI direct to TV. Neither option is acceptable. This never happened with my 607.

I believe this is something related to a TiVo update, rather than an Onkyo problem. I have a TX-NR808 and also have had an intermittent "HDMI connection not permitted" message in the last couple weeks. As this message is seen ONLY on TiVo outputs (Series 3 and Series 4 units) and not on Blu-Ray player, PS3 and HTPC outputs, I have to point the finger at TiVo!

Incidentally, I have ordered a 616 as a replacement for the 808. Wish me luck!
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post #302 of 495
1/4/13 at 11:06am
Quote:
Originally Posted by Chris Grant View Post

I believe this is something related to a TiVo update, rather than an Onkyo problem. I have a TX-NR808 and also have had an intermittent "HDMI connection not permitted" message in the last couple weeks. As this message is seen ONLY on TiVo outputs (Series 3 and Series 4 units) and not on Blu-Ray player, PS3 and HTPC outputs, I have to point the finger at TiVo!
Incidentally, I have ordered a 616 as a replacement for the 808. Wish me luck!
Thank you. It's true: I haven't had this problem with my AppleTV, PS3 or Sony BDP since upgrading to the 616. Aside from this HDCP glitch all the hysteria about the 616 has not been an issue for me. It's been a great receiver these last couple of weeks.
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post #303 of 495
1/5/13 at 11:07am
I've got the NR515... this thing doesn't seem to have much in the way of overscan compensation. I just hooked a PC up to my receiver via HDMI, and it spills over the edge. I have to bump it down from 1920x1080 to like 1650x960 or something via my video card software.

Is there any option to fix this that I'm unaware of? All the other stuff hooked to my receiver fit the screen normally.
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post #304 of 495
1/5/13 at 12:07pm
Quote:
Originally Posted by luismgh View Post

Hi,
I have a problem in my nr -414 concerning sound decoder, I presume
When listening a DTS or Dolby source the central channel sound is very low. The same happens with non DTS or Dolby sources when I choose DD Prologic 2 or DTS neo 6. The central channel is very low (it doesn't have soul). I already made a factory reset and the problem continues.
To have a good sound output I must choose "all channels stereo ". I already have the last firmware release. Anyone know a clue to bypass this situation?
Regards

Hi,

My problem is solved. I detected that cable connection from central speaker was defective. Changed cables and now everything is working fine.

Regards,
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post #305 of 495
1/5/13 at 7:39pm
sorry i don't understand put Net mode in receiver?
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post #306 of 495
1/6/13 at 5:13am
Quote:
Originally Posted by tcj103 View Post

I'm now having issues with HDMI not working at power up, but I've noticed if I wait a minute or less, it seems to work. Funny thing is that I got the unit in July, and hadn't made any changes, and the HDMI started failing.
So I updated firmware, and the problem is still there.
Onkyo tech support recommended going with the shortest possible cable to the TV.
Also reading up on all this, I've learned a couple things:
1. TVs/Projectors are different in terms of sensitivity, as far as picking up HDMI signals.
2. The source material can also be a factor; The 616 up-converts to 1080P, and they know of an issue with incoming 1080P. The recommendation was to lower the resolution.
3. HDMI cables can make a difference, especially with longer runs. A CNET article that caused some controversy posited that all HDMI cables were the same, with the exception of longer runs.
My setup with the TX-NR616:
Panasonic TC-P50GT30 TV as main monitor, connected with 5 m Parts Express HDMI cable
Sony 32" LCD-something as sub-monitor, connected to 50 ft Parts Express HDMI cable
Verizon Fios box, Boxee, Roku, and Dish Vip DVR all connected through HDMI, parts express cables, all about 5 m.
Network standby is ON, and the monitor output is set to "both"
When I've had HMDI failures, on a couple occasions I checked the sub-monitor TV, and it works there, but not on the "main" monitor. The signal must not be getting just split, since the on-screen menus only show up on the main TV. Unless they get split, then graphics are added.
http://reviews.cnet.com/8301-33199_7-57540275-221/still-more-reasons-why-all-hdmi-cable-are-the-same/

Update on the situation:
For the last few weeks, the pattern of no HDMI signal at power up continues. It "reliably" will display picture and sound within a minute. I'm still using the network standby option, and have a second remote monitor connected. I had been using bargain cables, and recently added a "high quality" cable to the mix, to run from the receiver to the TV, with no apparent change.

Also noticed something that I hadn't tried before; turned the receiver off after it had been on for about 45 minutes, and it switched over correctly in standby mode. Turned the receiver back on, switched back in no problem.

So there's something to the box needing to "warm up", or it must go into some other kind of standby mode.
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post #307 of 495
1/6/13 at 9:49am
Ughhh, just got my nr616 from the Big River yesterday. I wanted something with dual hdmi out so I can have one pre-programmed video setting on one hdmi input for movies and another hdmi input for games.

Unfortunately that is the only thing that worked, but only for one HDMI input (xbox 360)

- The nr616 Wouldn't recognize my PS3 at all
- Apple TV was recognized at first, then dropped after Oct USB firmware update
- The kicker, AV front LCD was DOA, no information displayed on the receiver whatsoever, only the glow around the volume knob (which made the firmware update interesting, just waited an hour then rebooted to check that the version updated using the OSD)

Going to roll the dice with an exchange, second one has any issues it's refund time...my yammy RX-471 still works fine
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post #308 of 495
1/6/13 at 2:49pm
Quote:
Originally Posted by spblat View Post

Replaced my TX-NR607 with a TX-NR616. Occasionally my TiVo Premiere now displays "HDMI connection not permitted. Press SELECT for more information." The only way to correct the issue is to unplug and reconnect HDMI. This has happened both with HDMI pass-thru mode on and off. For now it's off. I'm running 1141-0108-0400. TiVo says update Onkyo Firmware. Onkyo says try component or HDMI direct to TV. Neither option is acceptable. This never happened with my 607.
I've configured Roomie to tell the TiVo to stand by when I shut everything down. Perhaps that forces an HDCP renegotiation each time the system is turned on. Perhaps not.
My plan is to return the 616 to Amazon when my return window closes unless I can solve this. Then I suppose I'll look at a Yamaha RX-V573, Pioneer VSX-1122-K or possibly (as suggested by javygonx above) Denon AVR-1913. They all have AirPlay (which our Onkyos lack), all are reasonably affordable, and all do 3D and 7.1.
Between those three you mentioned I will consider Pioneerb1122. I will return my onkyo 515 and get tbe 1122, but found a nice offer on 1222 so i will get the Pioneer 1222. Audesssey is great but I dont think that Audessey MutiEq is better than advanced Mcacc.

I have a denon 3311 which has audessey xt and I compare it with the onkyo 515 which has the audessey 2eq and i hjave to say that the surrounds effects on 515 are better than on denon. As for sub the only difference is that on onkyo the sub is tighter and on denon bit deeper. Audessey on papers is great but on real life justfying hundreds of dollars between a 2eq and audessey xt is not worthy.

Cant say nothing about xt32 because ive never has a receiver with audessey xt32. There are two versions of mcacc: just plain mcacc and advanced mcacc. On pioneers website select tbe model and There is a column which specifies the type of mcacc

I auditioned a pio 1021 and audio is amazing. Advanced mcacc has lots of things to setup. Also had a yamaha 471 with ypao and honestly the audessey 2eq is better. Omkyo 515 in movies kicks yammy 471 a$$.
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post #309 of 495
1/7/13 at 6:08am
I just sent my 616 back to Amazon and replaced it with a refurb AVR-2113. I miss the bells and whistles of the Onkyo, 2 more rear hdmi ports and a more intuitive on screen menu system but the Denon definitely sounds better and I haven't run in to any problems along the lines of the HDMI switching problem.
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post #310 of 495
1/7/13 at 10:19am
I've been setting up my tx-nr616 over the last couple of weeks and seem to have an upconvert issue. I would've expected better then SD imaging, however it's worse. There are artifacts in the conversion and you can see pixels flashing in some spots on static screens. I switch to RCA and the picture sharpens. Back to HDMI and horrible. Watching sports was very annoying because it felt like the issue was intermittent. The close ups would be fine, but the view of the football field had all sorts of noise all over it. Anyone else have this issue? I noticed it on both HDMI outputs and on two different displays.
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post #311 of 495
1/7/13 at 3:01pm
Trying to get sound from TV to Receiver. Have HDMI 1.4 cable TV has ARC but cannot get any sound. The receiver displays Analog with pushing the display button please help with how to setup. I have 414 receiver
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post #312 of 495
1/8/13 at 5:14am
Quote:
Originally Posted by Nartuv View Post

Trying to get sound from TV to Receiver. Have HDMI 1.4 cable TV has ARC but cannot get any sound. The receiver displays Analog with pushing the display button please help with how to setup. I have 414 receiver

For the 616, I saw in the menus you had to turn that on. Not sure if that's the same on the 414, but here's from my manual:
■Audio Return Channel (ARC) function
The Audio Return Channel (ARC) function enables an
HDMI capable TV to send the audio stream to HDMI OUT
MAIN on the AV receiver.
• This function can be used when:
– Your TV is ARC capable, and
– The TV/CD input selector is selected, and
– “HDMI Control(RIHD)” is set to “On”(➔ page 65), and
– “Audio Return Channel” is set to “Auto” (➔ page 66).
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post #313 of 495
1/8/13 at 9:21am
Quote:
Originally Posted by jbserra View Post

For the 616, I saw in the menus you had to turn that on. Not sure if that's the same on the 414, but here's from my manual:
■Audio Return Channel (ARC) function
The Audio Return Channel (ARC) function enables an
HDMI capable TV to send the audio stream to HDMI OUT
MAIN on the AV receiver.
• This function can be used when:
– Your TV is ARC capable, and
– The TV/CD input selector is selected, and
– “HDMI Control(RIHD)” is set to “On”(➔ page 65), and
– “Audio Return Channel” is set to “Auto” (➔ page 66).

I had to do this with my 616, and in addition, needed to make settings on my Vizio TV as well, to get them to play nice together.
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post #314 of 495
1/8/13 at 2:25pm
Yeah I tried all that I get no sounds. When I turn the volume up or down for the receiver the sound from the tv turns off but no sounds come out from the receiver. Then when I turn the volume for the tv up or down the sounds switches back to the tv speakers. I have tried everything nothing works.
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post #315 of 495
1/8/13 at 4:45pm
Spoke to tech support today. The artifacts in my upconversion point to an issue with the receiver and they're sending a new unit out. Hopefully the new one doesn't have the same problem (or a new problem for that matter).
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post #316 of 495
1/11/13 at 6:22pm
yaaaaaaaaaaaaaaay come home from a $350 vet bill for my dog to find my 515's hdmi output is dead.
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post #317 of 495
1/11/13 at 6:25pm
oh onkyo support is only 9am-5pm EST....great.
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post #318 of 495
1/13/13 at 5:08pm
Received a b-stock 515 for Christmas. Took it out of the box today and decided I should attempt the firmware update before connecting inputs, speakers, etc. Downloaded and unzipped the firmware update files to a FAT 32 formatted USB thumb drive per ONKYO website instruction. Connected receiver to TV via HDMI just to follow the onscreen display. I reiterate, no input devices or speakers are yet connected to this unit.

I took the following steps:

1. inserted USB drive into front USB port
2. powered on the receiver
3. pressed the "home" button on the remote to access the appropriate menu

However, the only selectable icon from the menu is the red toolbox. None of the other icons are in color, left/right arrows do not scroll between the icons, and no other icon can be selected



Any idea as to the problem here? It doesn't appear that the USB drive is being recognized.

Thanks - Jim
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post #319 of 495
1/13/13 at 8:55pm
I have the Onkyo 616, TV is the Samsung UN55C8000 and my bluray player is the Samsung BD-E6500. I noticed that the receiver isnt processing the video so good. When I have my bluray player hooked straight to my TV the color and sharpness is great, but when I hook it up to the receiver its not as good. I have hooked the player straight to the TV and used an optical cable from the player to the receiver. But this defeats the whole reason I sold my old Onkyo and got this one. I have messed with the settings for hours, anyone know how I can still use my hdmi to connect to my receiver from my bluray and have it pass through the video untuoched and still process the audio???
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post #320 of 495
1/14/13 at 3:44pm
My 616 worked for a week. HDMI output quit working today. Returning it tonight or tomorrow and will get something else.
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post #321 of 495
1/16/13 at 12:35pm
Quote:
Originally Posted by jbserra View Post

Spoke to tech support today. The artifacts in my upconversion point to an issue with the receiver and they're sending a new unit out. Hopefully the new one doesn't have the same problem (or a new problem for that matter).

...and the replacement has the same problem. Awesome...
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post #322 of 495
1/16/13 at 5:50pm
Hi there! I am thinking about buying this receiver to build a home theater system. I have an old non HD TV and it does not have HDMI a port. Currently I am using my Wii to watch Hulu and Netflix on it. I also have an Apple TV but only after I bought it did I realize that it only works on HD TVs. I can't afford to buy a new TV right now but I am saving for it. If I get this receiver can I use connect my Wii and Apple TV to it and output to my non HD TV? I see that it has component out so it should work right? I don't want to spend $400 on a receiver and then realize that I wont be able to use it until I get a new TV which is probably going to be another few months.

Thanks for you help smile.gif
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post #323 of 495
1/19/13 at 2:22pm
Quote:
Originally Posted by rumi View Post

Was the Plex client built into the 616? or Was your mac connected to the PC input of the receiver and it had Plex client installed?

Mac is connected via HDMI to PC input. I'm still not sure how it's controlling things, just that pressing Setup when PC is selected input launches Plex, which is then controlled using the 616's remote.
I am really liking the PLEX setup, it works quite well for me, though it does crash a bit (the app itself, so that pressing setup won't work to activate it till I click the reopen button on the Mac). Plex is also available on ROKU. I highly recommend it. Much more reliable than DLNA for me (none of my video seems to work on DLNA, plus Plex will parse your iTunes library).
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post #324 of 495
1/19/13 at 6:18pm
Quote:
Originally Posted by sbonkyo View Post

The drive and files are recognized....
How u r saying that u r files r recognized when it is not showing firmware update page.
if the files recogized then only it will show usb update option.

unzip ONKAVR000D_00EAEA00EAEAEA_118
copy these files in to a empty USB , AND DONT USE EXTRA FOLDER FOR IT
1.AVR000D_Release Folder
2.ONKAVR000D_00EAEA00EAEAEA.of1
3.ONKAVR000D_00EAEA00EAEAEA.of2
4.ONKAVR000D_00EAEA00EAEAEA.of3

Turn hdmi off , settings in hardware
put NET MODE IN RECEIVER

CONNECT USB TO RECIVER
THEN GO TO FIRMWARE UPDATE
U WILL FIND UPDATE FROM USB
IF DOESNT WORK MAIL ME

THANKS
Quote:
Originally Posted by javygonx View Post

I was tryng to FW Upgrade since yesterday; until today; now works following exactly this process. But first you have to format the usb pen drive to FAT32; and then copy only the extracted files with the directory as it looks in the previous post. So in your root you will have 3 files plus the AVR00D_Release folder in which inside there are 4 another files.

Thanks!

I just want to say thank you to sbonkyo for this. Also, a USB in NTSF format will work and having HDMI off means having the TV/projector off. You have to use the front display & buttons and then the "update via USB" will show up.
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post #325 of 495
1/19/13 at 6:24pm
Quote:
Originally Posted by jdogvol View Post

Received a b-stock 515 for Christmas. Took it out of the box today and decided I should attempt the firmware update before connecting inputs, speakers, etc. Downloaded and unzipped the firmware update files to a FAT 32 formatted USB thumb drive per ONKYO website instruction. Connected receiver to TV via HDMI just to follow the onscreen display. I reiterate, no input devices or speakers are yet connected to this unit.

I took the following steps:

1. inserted USB drive into front USB port
2. powered on the receiver
3. pressed the "home" button on the remote to access the appropriate menu

However, the only selectable icon from the menu is the red toolbox. None of the other icons are in color, left/right arrows do not scroll between the icons, and no other icon can be selected



Any idea as to the problem here? It doesn't appear that the USB drive is being recognized.

Thanks - Jim

My 616 would not recognized my ADATA usb drive but it did recognize my ScanDisk drive. Recommend trying another USB drive if you can. Just FYI, my USB was in NTSF format. Turn all hdmi devices connected off (tv,projector, ps3, xbox, etc). You still use the remote to hit Home Setup but use the display on the front the receiver to navigate.
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post #326 of 495
1/21/13 at 11:06am
Quote:
Originally Posted by Neffy View Post

My 616 would not recognized my ADATA usb drive but it did recognize my ScanDisk drive. Recommend trying another USB drive if you can. Just FYI, my USB was in NTSF format. Turn all hdmi devices connected off (tv,projector, ps3, xbox, etc). You still use the remote to hit Home Setup but use the display on the front the receiver to navigate.

I had a different experience with my 616. I think trying another drive is a good place to start. My initial problem was that I downloaded the update, unzipped it, then copied the unzipped folder to the flash drive. This didn't work until I copied the contents of that folder to the root of the drive. I then used the USB update option as seen on the Home screen viewed through my HDMI TV. Worked fine, though maybe it's a risky way to do it since they warn to not use HDMI.

and jdogvol, if none of this works, I'd try a hard reset (To reset the AV receiver to its factory defaults, turn it on and, while holding down CBL/SAT, press ON/STANDBY (➔ page 79).
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post #327 of 495
1/21/13 at 11:11am
I'm running the latest update, and most everything seems to work as expected except for one little issue; even though I have Network Standby set to off, it remains in Standby mode when I turn off the receiver. Even after a hard reset. Not a big deal, but anyone have a guess as to what's going on here?
Cheers
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post #328 of 495
1/21/13 at 11:58am
Hello All,

I have recently order (it hasn't arrived yet) the TX-NR616. I have read countless posts and horror stories. Should I bother unpacking this device or just return it and save a few more bucks for a denon? The item was ordered on 1/18/2013.

Real question is, does Onkyo have all the bugs worked out yet???

Please comment.

Thanks in advance!
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post #329 of 495
1/22/13 at 3:23am
Hi there

Similar to the above post, I am considering buying a 515 tomorrow. Is the HDMI video issue sorted?

After buying a Sony AVR, which uses 40W in active standby (which is way too much) unless all your devices are HDMI-CEC (mine are not), can anyone tell me if hybrid standby a) needs HDMI-CEC to work and b) how much power is used during hybrid standby for pass through?

Thanks
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post #330 of 495
1/22/13 at 7:20am
Quote:
Originally Posted by racinjason1978 View Post

Hello All,

I have recently order (it hasn't arrived yet) the TX-NR616. I have read countless posts and horror stories. Should I bother unpacking this device or just return it and save a few more bucks for a denon? The item was ordered on 1/18/2013.

Real question is, does Onkyo have all the bugs worked out yet???

Please comment.

I've had a 616 for about 5 months now, and while not all the bugs are worked out, I'm still pretty happy overall. That might change if the HDMI board goes out prematurely. I purchased it on an AMEX that doubles the warranty, which helps my peace of mind a bit. The little issues I have are occasional HDMI handshake issues, which seems to happen with many AVRs and more an HDMI issue than a problem with the Onkyo in particular. And for some reason I can't get it to turn all the way off, it stays in Network Standby mode even though it's not enabled.

can anyone tell me if hybrid standby a) needs HDMI-CEC to work and b) how much power is used during hybrid standby for pass through?

I don't believe HDMI-CEC is needed for hybrid standby, and though I've not checked actual power usage, the unit itself doesn't feel at all warm. Oooh, you just made me think, maybe my unit isn't in Network Standby but Hybrid Standby to allow for pass through? Are they different in substance or just in their invocation?
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The *Official* Onkyo TX-NR414/515/616 Problems Thread