I am an AV installer and our crew installed a UNES8000 last week on a Sanus tilt wall mount. The TV is shutting off and on by itself at random intervals. It is only off for 3-4 seconds, when the SmartTV logo reappears and it is back on again with the TV image showing (in this case DirecTV). We went through all the normal troubleshooting until we finally contacted Samsung for service. The tech that came out said it has to do with the mount and that only the ultra slim cable mounts will work with these sets. That just doesn't make sense to me - especially since we have installed many of these TV and have never used a cable mount. However, we took the TV down from the wall over the weekend and had it just on its own pedestal with nothing on the back and it worked fine. We re-installed it with the original sanus tilt mount (we made sure the screws for the mount were the correct size and not too long) today and the problem came back. We are perplexed...any suggestions...anyone?
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7/2/12 at 4:32pm