I have on order Palliser Rhumba currently but also ordered one of their own "InteriorMark" brand recliners because they are in stock for delivery,
I took delivery of that 1 recliner on Tuesday and the trucking company made it an adventure.
When he arrived, I told him I need to open and inspect the item before I will sign. He told me that " his company" rules are not the senders so if there are no rips in the cardboard, I will either sign and take it as it is boxed or he takes it back if I refuse to sign. We got lucky and there was a 2 inch long tear in the very bottom of the carton so he allowed me graciously without begging to open it as he watched..all in the street of course, he wouldn't put it in the driveway 5 feet away. Luck again hit and the chair had no damage. I carried the recliner into the house , he left and I set it in place. I first found that the "Interiormark" brand is NOT their own brand but it's Ashley Furniture. The tag has Ashley Furniture on it. If you guys do not know Ashley Furniture, they are a VERY cheap manufacturer of furniture and they have a store 2 towns over from me so I could have gone there and bought this for $35 less than I paid IF I wanted Ashley's cheap furniture.
2nd, this is a powered recliner and Im laying down searching to how it plugs in and find a little round plug sticking out underneath but hmmm..I think I need an adapter of some kind. So calling TheaterSeatstore to talk with a lady in Customer Service and I tell her what they missed and she tells me, she may have to order an adapter from the manufacturer.
I told her that she stocks this recliner and to please open another and overnight it to me. She told me she would look into it and she would either call me back or email me. This was 8am her time yesterday morning. No email & no phone call from her so I call and get another lady. This one tells me that she thinks an adapter was ordered from the manufacturer. So how long a wait to use this recliner now? I have no idea since they don't communicate.
At the same time yesterday, I get a call from another trucking company that wants to deliver the 3 Palliser recliners. She doesn't ask me when is good, she tells ME, " our company only delivers to your town on Tuesdays. Hmm, This coming Tuesday I am away for a day.
I tell her, Monday is good, Friday is good. She reiterates, We only deliver on Tuesdays and makes it 2 weeks from this week. This trucking company is 45 mins from my home. I call Theaterseatstore about the issues with both of these trucking companies and she tells me that, sorry, they only deliver on Tuesdays to you.So if you guys don't mind waiting 2 weeks after the recliners you have a long wait for will be delivered even though they are only 45 mins from your house, go for it.
On the other company it was , "we will look into that because you should be allowed to inspect the product no matter what" Yes ..sure...Thanks for the service.
I will come back with more info after my 2 week wait for the 3 Palliser Recliners guys....
Edited by usr5000 - 7/14/12 at 9:22am