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Amazon VOD not streaming in 5.1 Dolby

post #1 of 7
Thread Starter 
I'm trying to stream a HD movie on a LG LHB976 Blue-ray Home Theatre combo unit using the Amazon app that's on it. The picture streams as HD, but I'm getting audio in stereo instead of 5.1. The unit is connected via Cat 5e directly to my router. A speed test on my connection shows I'm running at 22 Mbps. I get 5.1 on other inputs into the box. I have the latest firmware for the box. I can't find any option under settings to change the audio.

I contacted Amazon and they verified that the movie I purchased should have 5.1 audio. They also stated my connection was fast enough to support HD and 5.1 streaming. They did not have anything that shows any kind of limitations for that particular box.

I contacted LG and they were pretty much useless. They suggested changing the "Sound Effects" to "NATURAL PLUS", but all that does is have the same audio that's coming out of the front speakers, come out the rear speakers.

Does anyone have any ideas how to fix this problem? Does anyone have this same type of box and are seeing the same problem? Could it be a limitation of the LAN port on the unit? Could the box be defective?

Thanks for any help!
Edited by kmarker - 7/15/12 at 6:09am
post #2 of 7
Are you certain that the LG supports 5.1 on Amazon? Not many devices do. What you get is determined by the app that's on the player, not by whether the specific title has 5.1 available.
post #3 of 7
Thread Starter 
When I talked with Amazon they said my LG device was on the list of supported devices and that there should be no limitation on the video or audio type supported. I also verified that my LG device is on the list of supported devices that's posted on the Amazon website.
post #4 of 7
I wouldn't necessarily trust Amazon to verify that LG's device is 5.1 capable with the Amazon VOD service. They didn't build the unit nor implement the app on the hardware. It's on LG to give you a definitive answer, IMO.
post #5 of 7
Thread Starter 
Quote:
Originally Posted by Tulpa View Post

I wouldn't necessarily trust Amazon to verify that LG's device is 5.1 capable with the Amazon VOD service. They didn't build the unit nor implement the app on the hardware. It's on LG to give you a definitive answer, IMO.

Good point. Though I trust Amazon's customer support over LG's crappy support.
post #6 of 7
Quote:
Originally Posted by kmarker View Post

Though I trust Amazon's customer support over LG's crappy support.

That still doesn't mean Amazon is right. I looked in the manual and saw nothing about apps and 5.1 sound support.
post #7 of 7
Thread Starter 
I contacted LG and they said there are no limitation for the Amazon app and it should support 5.1.
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