Originally Posted by jpcamaro70
I prefer to shop at best buy. They are local, they employ a bunch of local people keeping money in the community and they will price match online competitors. Yes, they have no clue what they are talking about, but that's what this board is for.
Since my new install only 3 months ago, i've returned a router, ethernet cable, tv, power strip and vaccum cleaner with no problem. Their return policy is excellent, similar to Amazon.
I'm not sure why you were flagged, but i wasn't and my returns were a little abnormal, but i also spent over 10 grand in there over 3 months. The must combat fraud and unfortunately you are caught in the middle, call the number and see whats' up.
this has GOT to be the most ignorant post I've ever read on this forum... you are wrong in sooooo many ways most of which have been pointed by other people but I will reiterate...
BB is NOT a local store (unless you're from Burnsville, Minnesota where the first store was opened or Richfield, Minnesota where the HQ is),
BB does NOT employ ALL locals (Most management comes from other stores and is transferred in from all over the country. Its kind of a requirement to be a retail manager.)
The money spent at BB CERTAINLY doesn't stay local. In fact, its not even a good place to work. According to several of my friends and numerous people I have intereviewed who have worked their over my years in retail, they treat their employees horribly.
BB and Amazons return policy are NOTHING alike... thats what this entire thread is about so I'm not going to go into detail.
BB will NOT match with Amazon's prices... neither will HH Gregg. Only other big box stores like walmart, sams, cost co. etc. NOT internet websites unless they have an actual store like JR's, Fry's etc..
Originally Posted by swizzchard
i dont believe you are required to give your license as part of the return process if you have your receipt. At least not to the extent they can write information. I can understand identity verification, but to collect personal information has got privacy concerns written all over it...if I make a return i will just refuse to give them my ID...
I think their policy is to ask for an ID, however, if you have a receipt most of the time employees do not ask for an ID. I dont blame you at all for refusing to give it to them. I would do the same thing. Especially if you payed with a credit card and are receiving credit back to that card (which you have in your hand) or are making an exchange for the same product. MOST of the time where you get into trouble at retail places like BB, walmart, sams, lowes, etc and end up getting flagged is you repeatedly attempt to make returns without receipts, accept store credit in return, AND/OR the items are large dollar amounts.
If you ask me, its counterproductive though for them to take info for large dollar items. Approx. 90% of all high theft items cost less than $50 for most companies I have worked for. Yet those are the items that companies will give straight cash for with a receipt and even sometimes without depending on the employee. Funny huh?
Also, the amount of money in the transaction makes a big difference. If a member of management gets involved or is required to override then the associate is best to go ahead and get it per policy. I dont know off the top of my head what their ceiling is for approval transactions. Walmart's is $40. Home Depots is $50, Lowes is $50... I can go on and on if you are interested. But pm me...
Originally Posted by cavu
Precisely!! It is none of their business! If you have a valid receipt for the goods, that`s all you need.
Thats the way it SHOULD be... and I agree that it is none of their GD business.Edited by ten8yp - 8/8/12 at 8:23pm