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Best Buy's Return Warning, It could happen to you. - Page 7

post #181 of 197
3/22/13 at 9:14am
Quote:
Originally Posted by Browninggold View Post

Jerry...I posted the pictures of Best Buy, I've never seen BB bragging about this, of course I don't go looking for things like that. I purchase high end items even appliances at BB. Why is that bad? I get points, recieve money back via coupons and have them PM best price in my area etc...is that bad? Oh yeah by the way I've had my house paid off. So I don't purchase things at BB just to have. For being such a Christian you do a lot of judging of your fellow man. Even accusing BB with their reasoning behind Make A Wish...maybe you should read Matthew 7:1--5

That's also not a good place to start. Matthew 7:1 isn't telling you not to judge; it's telling you not to judge hypocritically...BIG difference. Of course eternal judgement is reserved for only one person, but that's a different story.

This is one of the most incorrectly interpreted passages from the scriptures. It drives me crazy.


Anyways: I've seen a lot of good and bad in this. I shop at best buy for what they are, and when it comes to the personell, I don't expect much. But I haven't had them give me any grief on anything I've ever returned, and I used to live near some ghetto Best Buy stores. They've always done me well on price matching (I had them price matching online stuff several years ago when I bought my Elite Receiver). They aren't always my #1 choice (especially now that I live in the middle of nowhere), but I do enjoy going into their stores to look around, and if I see a deal I have no issue buying from them.
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post #182 of 197
3/22/13 at 9:25am
Quote:
Originally Posted by Browninggold View Post

Strange how that works. In the late 90s and my teen yrs. 80s I was all Ford. Cars and my last 2 Fords were a 98 ext. cab step side full of chrome and my wife took that from me so then I purchased a 99 Ford F150 fleet side. Then I purchased a Avalon and now a Lexus. I think I'd purchase a GMC before a Ford now.

I don't even know what to say about this. I suppose it's almost 100% personal experience.

I worked parts in a Chevy Dealership, and a Ford one. I've owned a good portion of makes of cars.

I have a 2004 Ford Escape with over 200K miles on it, and the only money I have spent on it: Tires, Breaks, Rotors, Pads and the regular tune up. I also have a 2003 Taurus with just under 200K on it, and again...I've not done a thing to that car aside from the normal maintenance. OH...and I just changed the ford brand battery in it last year when it had 175K on it.


Now...I don't have bad experiences with anything but Dodge...and it's enough to keep me from every buying another. But when my wife and I decide to look at a new vehicle, you can bet we'll look at Fords because we've had no issues with them.

Shoot, I remember working parts we never had a Taurus come into a shop. I swear those things used to be built like tanks.
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post #183 of 197
3/26/13 at 4:37pm
There is a reason they are on the way out of business... Their model doesn't work. You can't treat customers poorly and expect them to return, even with good pricing (which they don't have).
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post #184 of 197
3/26/13 at 10:27pm
I shop at Best Buy to test products... then go buy them online. Amazon doesn't try to sell me an extended warranty or overpriced cables.
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post #185 of 197
3/27/13 at 5:47am
Quote:
Originally Posted by Reznik1012 View Post

I shop at Best Buy to test products... then go buy them online. Amazon doesn't try to sell me an extended warranty or overpriced cables.

So, there are advantages to shopping at BB if you like to have additional, unneeded products, shoved at you...
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post #186 of 197
4/1/13 at 11:24pm
I AM A GEEKSQUAD AGENT
Look I’m sorry everyone who’s had a bad experience at BestBuy, my heart goes out to those who’ve have been treated without respect. I am an a BestBuy geek squad and customer service agent , I try to help out my clients as much as possible I go above and beyond but people like you all on this forum don’t get it. Because of ignorant stuck up people like you all on this forum don’t appreciate the hard work for the good employees like us. That’s why when it comes to returns like this guy who put this receipt up only gets that return reason because he or she returned to many item and is suspended from returning for 90 days. And the reason why the customer/client needs to present an ID for returns is because we track the returns /it’s not that we are attacking yiu as a person there is no way around our system without an ID. Customers/clients get REDFLAGGED because they return to many items in a period of time some people take advantage of that and thus making it harder for the other clients who actually in all honestly just have to many returns .
I would like to take the time and tell everyone on here that I love my job. I love to make a customers happy see them walk away with their product happy. But I hate those people who want stuff for free and makes me so angry .and don’t wave around how much you’ve spent at BestBuy no one cares we have more customers who are plenty more rich than yall to take their money, go ahead leave what other electronic store will have employees who are knowledgeable and trained to know their product and even set up your device. Wal-Mart and target don’t have protection plans like we do. Say when was the last time walmart,target,or sam associate bend over backwards to get you a electronic Item and help you set up your device ? I think not. Apple doesn’t count either , those items sell themselves. Sorry we can’t accommodate to everyone’s needs. EVERYONE needs to stop complaining about their problems and get on with their life. Technology is becoming more advanced without bestbuy old people couldn’t get help and the world would fall apart. Not every BestBuy employee is bad . WERE PEOPLE TOO , AND WE HAVE A SAY IN THIS .
Sincerely , SECRET AGENT from geek squad

******END OF LOG******
mad.gif
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post #187 of 197
4/2/13 at 12:41am
Quote:
Originally Posted by Reznik1012 View Post

I shop at Best Buy to test products... then go buy them online. Amazon doesn't try to sell me an extended warranty or overpriced cables.


Actually, whenever I've bought an electronic item on Amazon, there's usually a section of "related/suggested" products on the page, and there are always warranties listed in this section. Just because there's not a salesperson talking to you doesn't mean that they don't sell warranties.
I also find it funny that you list Monster 1000HD HDMI cables in your equipment list and then complain about overpriced cables. Best Buy ells overpriced cables, doesn't mean you have to buy them.
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post #188 of 197
4/2/13 at 1:40am
Thread Starter 
Quote:
Originally Posted by beergut99 View Post

Had to go to best buy yesterday to exchange a defective bluray disc "Sucker Punch" as the case was cracked. I ordered the disc online, the disc was shipped in a soft heavy bag, but still the case corner was clearly broken, and was still in its factory wrapping with seals.
The young girl happily exchanged the unopened bluray for a new one. I was asked for ID and with my receipt of the exchange was handed a warning. Now I can not return or exchange any product i buy for the next 90 days, she told me she been handing out many of these warnings out in the past weeks, the dollar value does not seem to be a factor. I am just worry about getting stuck with defective products, I will just have wally world price match. In just the past 18 mouths I purchased over 2k at best buy, is this going to effect me in anyway in the furture besides at bestbuy? I just called and I should have more info by the end of the week.
700



Best Buy's Return Warning, It could happen to you.


Thats what this thead is all about !!!
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post #189 of 197
4/2/13 at 3:50am
Quote:
Originally Posted by Gorlomi View Post

I AM A GEEKSQUAD AGENT
...
Technology is becoming more advanced without bestbuy old people couldn’t get help and the world would fall apart.

My friends, I think we are being played for an April's Fool.
Edited by JerryW - 4/2/13 at 3:55am
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post #190 of 197
4/2/13 at 6:44am
Quote:
Originally Posted by Gorlomi View Post

I AM A GEEKSQUAD AGENT...but people like you all on this forum don’t get it. Because of ignorant stuck up people like you all on this forum don’t appreciate:

Please don't generalize all of us into one category..That makes YOU the the bad guy. MANY of us have stood up for Best Buy, attributing much of the issues to outside factors, people taking advantage of the system, and the fact that with such a large chain-there are SOME bad employees. Don't become one of them. Your post only makes you look like one of the "ignorant stuck up people".
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post #191 of 197
4/2/13 at 8:53pm
One employee might say no, where another might say yes. I just returned a tv 5 days over the 30 day return policy. Just be nice
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post #192 of 197
4/8/13 at 7:00pm
I just got hit with this one today, apparently my price adjustments for online purchases is what did it. Ironically, I was assured by the BB employees at the time that this wouldn't happen, as it rarely does. The girl at the return counter was perplexed as well.

The items I returned had not even been opened or used, I could imagine if it was an issue of people returning heavily, or even lightly used products, since they then have to sell them as open box items. The real kicker is that two of the attempted return items were from the same order, but they could only take one back. Thankfully, I used my AMEX, and they are aware of this problem as well, so AMEX gave me my money back.
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post #193 of 197
4/12/13 at 12:57pm
Quote:
Originally Posted by Gorlomi View Post

I AM A GEEKSQUAD AGENT
Look I’m sorry everyone who’s had a bad experience at BestBuy, my heart goes out to those who’ve have been treated without respect. I am an a BestBuy geek squad and customer service agent , I try to help out my clients as much as possible I go above and beyond but people like you all on this forum don’t get it. Because of ignorant stuck up people like you all on this forum don’t appreciate the hard work for the good employees like us. That’s why when it comes to returns like this guy who put this receipt up only gets that return reason because he or she returned to many item and is suspended from returning for 90 days. And the reason why the customer/client needs to present an ID for returns is because we track the returns /it’s not that we are attacking yiu as a person there is no way around our system without an ID. Customers/clients get REDFLAGGED because they return to many items in a period of time some people take advantage of that and thus making it harder for the other clients who actually in all honestly just have to many returns .
I would like to take the time and tell everyone on here that I love my job. I love to make a customers happy see them walk away with their product happy. But I hate those people who want stuff for free and makes me so angry .and don’t wave around how much you’ve spent at BestBuy no one cares we have more customers who are plenty more rich than yall to take their money, go ahead leave what other electronic store will have employees who are knowledgeable and trained to know their product and even set up your device. Wal-Mart and target don’t have protection plans like we do. Say when was the last time walmart,target,or sam associate bend over backwards to get you a electronic Item and help you set up your device ? I think not. Apple doesn’t count either , those items sell themselves. Sorry we can’t accommodate to everyone’s needs. EVERYONE needs to stop complaining about their problems and get on with their life. Technology is becoming more advanced without bestbuy old people couldn’t get help and the world would fall apart. Not every BestBuy employee is bad . WERE PEOPLE TOO , AND WE HAVE A SAY IN THIS .
Sincerely , SECRET AGENT from geek squad

******END OF LOG******
mad.gif

Did you take a writing test to get your job?
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post #194 of 197
4/15/13 at 12:27pm
Quote:
Originally Posted by blitty320 View Post

Just be nice

I wonder if people realize how much this actually helps. Not 100% effective, but sure does go a helluva long way. And don't POUT like a 5 yr old when you don't get your way. It happens.

Also, I agree with the above poster if that Geek Squad had too take a "writing test" for his job. If not, he/she needs to enroll at a Community College for grammar/writing. Punctuation is your friend, and separating paragraphs helps a lot for the reader to understand you.

Not making fun of you. You need help. It will make you better.
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post #195 of 197
4/15/13 at 6:26pm
Gorlomi sure is rocking Poe's Law.

https://en.wikipedia.org/wiki/Poe%27s_law
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post #196 of 197
4/15/13 at 6:42pm
Quote:
Originally Posted by CMonMan View Post

Could you please elaborate? The only thing I've heard that is changing is that they are adding more stores to the list of places they will price match to..

Could you elaborate on the list of places they'll price match to?

Like, where is this list? smile.gif
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post #197 of 197
4/15/13 at 9:42pm
Quote:
Originally Posted by TK Doom View Post

Could you elaborate on the list of places they'll price match to?

Like, where is this list? smile.gif


I got it in an email from them probably 2 months ago.. It was also in their flyer, on the news, and even in the paper. I just searched their website, and it lists:

Amazon.com, Apple.com, Bhphotovideo.com, Buy.com, Crutchfield.com, Dell.com, Frys.com, hhgregg.com, HP.com, HomeDepot.com, Lowes.com, Newegg.com, OfficeDepot.com, OfficeMax.com, Sears.com, Staples.com, Target.com, TigerDirect.com and Walmart.com

When I posted, I had only seen a list like this of places they would be price-matching to. I had not seen any other information regarding unfavorable impacts on the consumer, hence why I requested more information.
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