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Audio Distortion with Directv programming - Page 2

post #31 of 78
Quote:
Originally Posted by wingnut4772 View Post

After some reading and fiddling , I think I've remedied this in my system. My H24-500 was plugged into the dedicated outlets with my amps before and I plugged it into my Panamax. I have been playing loud action scenes and I haven't heard the popping. ( on HBO)

i've got all of mine going into the panamax and have the issue. haven't seen sunday GOT yet so will report back on the recorded version and on demand when i get a chance. perhaps something has been fixed, or it's just random.
post #32 of 78
Yeah. Never mind. Wishful thinking. It's still there. Maybe not as bad.
post #33 of 78
That's interesting Wingnut.

I have a Panamax 4300mr and Its' made absolutely no difference with the audio.

I've heard the issue at two different homes on opposite ends of towns (different energy providers) so I expect at least on my end its not power related.
post #34 of 78
Quote:
Originally Posted by KGB173 View Post

i've got all of mine going into the panamax and have the issue. haven't seen sunday GOT yet so will report back on the recorded version and on demand when i get a chance. perhaps something has been fixed, or it's just random.

recorded version still had breaks in the most recent episode, during the first fight scene. frown.gif
post #35 of 78
So I have a pretty good update on this.

I've been consistently harassing Directv's case management department regarding this issue. Initially engineering/broadcasting department on their end said they couldn't replicate the issue.

I followed up with them and gave them some specifics for movies and time frames where the distortion occurs.

I got a call from Directv yesterday telling me they were closing my case so I called back to raise hell and they informed me that they did hear back from 3 engineers actually that were able to replicate the issue based on the information I provided them and didn't believe it was on their end. They are in contact with HBO/Cinemax and working on the issue. From my understanding its a dBS problem as some have suggested and they need to turn it down from either their end of the signal that they receive from HBO and Cinemax. They are going to monitor some of the other movies I provided to them and hopefully begin to work on a fix between the two companies.

I made them promise to follow up with me on the 15th of this month to give me a progress update especially since I've spent countless hours on the internet, phone and working with technicians more or less doing their jobs for them. I also mentioned I expected a credit for the 8-9 months that I've been having an issue and a compensation credit for the inconvenience and the time I've had to commit to solving this problem. That will have to come after the fix though.

The good news is they are now aware that there is an issue and have been able to replicate it. They have also gotten the ball rolling in regards to building a line of communication with HBO/Cinemax on this issue.

I would suggest everyone that hasn't called in on this issue to do so. That way they can establish a trend and it would put more pressure on them to solve the issue at a quicker pace and not put it on the back burner. The case managers even told me that the more people that call in on the issue the higher the likely hood they will take it seriously and get it resolved.
post #36 of 78
Excellent job! Thanks !
post #37 of 78
What was your case number
post #38 of 78
I wrote in a complaint also.
post #39 of 78
I've been dealing with this issue since I switched to DirecTV.

HBO has always been touchy. Especially noticed it during movies Lake Placid, The Thing (new one), and some other action movies. Lately, ESPN has been the biggest problem. The audio feed from the broadcasters (whether during a game, or on shows like NBA/NFL countdown, etc, all "pop."

I don't know what to do. I have more than a year on my contract and I would love to chuck the thing into the river.

For months I thought it was my audio setup, but I never noticed an issue on my blu-ray movies. Last night while watching a recorded basketball game I noticed the issue would go away and then come back with every commercial break. Huh?? Does that make any sense?
post #40 of 78
Thank goodness for the AVS Forum yet again. Trying to watch Aliens on channel 515 Cinemax (Directv) but can't really enjoy it with all of the static in louder action scenes. Noticed this months ago but thought it was loose speaker cables: didn't know it happened more on some channels. Thanks to everyone for the information.
post #41 of 78
Ill have more for everyone on Wednesday
post #42 of 78
I had DIRECTV installed last week and quickly became aware of this issue. I had the same issue with TWC but it was not as bad...hard to believe. I do take comfort in knowing it's not my equipment though. Aggravatting!
post #43 of 78
Well not hard to believe but Directv did NOT get back to me on the 15th to give me an update on the engineers and progress for this issue. I'm VERY VERY irritated they didn't show some respect for the lost time and effort I put in to even figuring out what the issue was. According to them I was among the FIRST in the country to isolate the issue to something other than equipment (which it wasn't). I will be following up with them for a MASSIVE credit on my account and the update they promised me from the get go. I'll keep you guys posted. I'll have to find 3 free hours to do this call because for this kind of crap it always takes that long with them.mad.gif
post #44 of 78
I've noticed no audio distortion since Sathrday morning on the channels I've watched.
post #45 of 78
I have.
post #46 of 78
As of last night I did notice it again. Especially while watching The Day After Tomorrow on HBO.
post #47 of 78
Yup. The issue still isn't fixed. I've noticed it as well. I contacted Directv again and they are going to follow up with me on Thursday.
post #48 of 78
Has anyone been able to talk to HBO? Has anyone actually e-mailed them or even "snail mail"?
post #49 of 78
I don't think this is a HBO ( source ) problem. I have cable with all of the premium channels. I don't have any audio problems with HBO,or CMAX.
post #50 of 78
Quote:
Originally Posted by RollTide2011 View Post

I don't think this is a HBO ( source ) problem. I have cable with all of the premium channels. I don't have any audio problems with HBO,or CMAX.

No it appears on several DIRECTV channels. I've noticed it on HBO, Cinemax, Showtime, IFC, SpikeTV, AXSTV, and a few others. I noticed the same issue on a few channels on TWC but it wasn't as prevalant as what we are hearing on DIRECTV. I wnder if anyone else has seen this problem on any other providers than what I've mentioned? At this moment I'm watching Haloween on SPIKETV and can hear distortion with the movie audio. I'me very curios to hear what Tarheel1400 learns from DIRECTV tomorrow and. Also......is everyone that is experiencing this issue using the GENIE components?
post #51 of 78
Quote:
Originally Posted by Hubertoliver View Post

No it appears on several DIRECTV channels. I've noticed it on HBO, Cinemax, Showtime, IFC, SpikeTV, AXSTV, and a few others. I noticed the same issue on a few channels on TWC but it wasn't as prevalant as what we are hearing on DIRECTV. I wnder if anyone else has seen this problem on any other providers than what I've mentioned? At this moment I'm watching Haloween on SPIKETV and can hear distortion with the movie audio. I'me very curios to hear what Tarheel1400 learns from DIRECTV tomorrow and. Also......is everyone that is experiencing this issue using the GENIE components?

Hubert,

I've gone through several Genie's. I started with the HR34 now I have an HR44. No change. I can tell you It occurs on both of my HR24s as well.
post #52 of 78
I'm tempted to try running the feed through my power conditioner.
post #53 of 78
HBO channel 501 is really bad today...the worst I've heard so far.
post #54 of 78
No difference when run through my panamax 5300
post #55 of 78
Quote:
Originally Posted by Tarheel1400 View Post

No difference when run through my panamax 5300

Has DIRECTV responded back to you yet?
post #56 of 78
Hubert. It sounds absurd but they blew me off and closed my case so they lost all the notes and information we collected. I called back and raised HELL. They gave me a credit and I'm supposed to call back in 50 days if the issue hasn't been solved by then.
post #57 of 78
To all the posters. This IS an HBO/Cinemax issue, and has been reported with DirecTV, Dish, some cable systems and FIOS. If you are having a similar problem on any other channel, chances are it is a different issue.

Last I heard, DirecTV had apparently reported this to HBO and any resolution was in HBOs hands. I believe someone on a FIOS forum was told that FIOS had reported it to HBO also.
post #58 of 78
for what it's worth, this past weekend episode of GOT was free from distortion on the recorded version. past few weeks i was using the on demand to view GOT and had no issues there, but recorded still had them. perhaps it is fixed on directv?
post #59 of 78
I noticed that too. Maybe the scenes weren't loud enough but I didn't hear any static this time.
post #60 of 78
I'm kinda relieved to read this thread. I'd noticed it on and off with premium channels on DirecTV and after reading this realized it was on HBO and Cinemax. In fact the first time I heard it was way back last year with "How to Train your Dragon" exactly like one of the other posters.

Last night I was watching Mr and Mrs Smith and it was really bad, which caused me to investigate this issue. Fearing that it was my equipment, even though Blu-ray etc. is fine.

So while i'm relieved its also VERY disappointing to find that channels i'm paying good money for have VERY bad sound !!!!
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