Originally Posted by RandyWalters
What problems? Panasonic Plasmas have the lowest defect rate of any TV you can buy. Customer service can be hit or miss, but for the most part it's still better than with the other brands. If yours had a blank screen well then that sucks of course, but there is no way any manufacturer can ensure a 100% reliability rate on the hundreds of little electronic components that make up a TV.
Crying and complaining about it won't change anything, that's just the nature of modern electronics.
While I respect your knowledge and experience and enjoy reading your posts, you obviously are not one of the Panasonic customers who bought a set with increasing black levels that cannot be fixed. I spent $2,440 on my 50PZ800U, and it looked great when I first started using it. After only 4% of the advertised lifespan of the panel, the set no longer looked great on most material. Now my set cannot be tuned such that I have good blacks and good shadow detail. It looks great on some material, but is more often "fair" looking at best.
Panasonic even sent someone to test my TV. This person was either inept or flat-out lied. He said my set was operating normally. When I showed him that I couldn't see any details of, for example, John Stewart's jacket, he showed me that all I had to do is change my Dark black setting to Light and, voilà !, problem solved. Except that everything then looks washed-out. No discerning consumer one would have bought these sets given the devil's choice of those two picture settings.
Perhaps if you had wasted your money on a set that was supposed to last many years, and that Panasonic washed their hands of, you would be more sympathetic to those who had. It is not a pleasant experience. :/Edited by johnnylighton - 12/3/12 at 1:30pm