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I couldn't be happier about this.. - Page 2

post #31 of 65
7/31/12 at 5:36pm
Quote:
Originally Posted by DukeTuesday View Post

At Club stores you have signed an agreement to shop there that states they will check your receipt when you leave. Everywhere else you can say "No thank you" and walk out. While the laws will differ in every state, for the most part they can not detain you unless they have reasonable suspicion that you have stolen something. And if they do detain without reasonable suspicion there can be legal consequences. There are articles and forums all over talking about this.
I most likely will voluntarily let them check my bag under most circumstances. 99% of the time I don't care. But Sammy2's scenario was so extreme (being tackled for not showing a receipt) and ncarty97's response so snarky that it kinda got under my skin. The idea that by mildly inconveniencing someone by not accepting the presumptive label of 'thief' and refusing to show a receipt is now held with contempt is downright sad. It pissed ncary97 off! Consumer rights, and human rights in general, have become something to be hated and mocked. And it's so normalized that just trying to stand up for these rights gets a person shamed, or worse. And this is done by people...the rights holders! We are shaming each other and not the faceless organizations (corporate or government) that deserve it. So just saying "don't shop there" doesn't change anything, except to empower the already strong. The ways in which the world has changed in the last few decades, especially for individual rights, is disturbing. And the fact that we all seem to cheer it is what pisses me off! And let's be honest: Best Buy has some scandalous and deceptive practices (Geek Squad anyone?).
Ok. Rant over.

Very well said. Not everyone is a thief, in fact most people are honest and decent, and want to be treated with some respect. I can understand why stores have these policies. But if you treat customers like thieves, you deserve to be sued. For every one instance of someone abusing policies, there are a hundred instances of corporations abusing their power, subject innocent people to ridiculous measures, cheating and lying, and people accepting it without saying anything.
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post #32 of 65
7/31/12 at 5:39pm
Quote:
Originally Posted by Defcon View Post

Stores like BestBuy, Fry's serve a purpose. Not everyone is an expert, knows how to comparison shop online, or even likes to do research. Many people have no idea what a home theater system or bigscreen hidef tv looks like. They have even less idea about the different kinds of home electronic appliances, brands etc. Going into a store like this gives people exposure, possibilities. The worst that can happen is they overspend on something, or god forbid use the GeekSquad. The best case scenario is they are able to make a first hand comparison of tv quality, looks, experience some decent sound, see and feel cameras etc, then they can go home and price shop, ask a friend to advise them, measure stuff to see if it will fit etc.
Returns are also much much easier at a local store. I also liked BB's warranty program for certain things, their phone service (which was easier to deal with and cheaper than buying the phone via the carrier stores). And you know, sometimes I just like to visit and browse, see what's new. I already miss CircuitCity and a few other big name retailers that were forced to close.
Instead of blaming the store, we should be blaming management which sets the policies and training, executives who take big fat paychecks and bonuses, and a corporate culture that simply won't work in today's economic climate.

Bolded section is the best observation so far.
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post #33 of 65
7/31/12 at 5:46pm
Quote:
Originally Posted by Defcon View Post

Stores like BestBuy, Fry's serve a purpose. Not everyone is an expert, knows how to comparison shop online, or even likes to do research. Many people have no idea what a home theater system or bigscreen hidef tv looks like. They have even less idea about the different kinds of home electronic appliances, brands etc. Going into a store like this gives people exposure, possibilities. The worst that can happen is they overspend on something, or god forbid use the GeekSquad. The best case scenario is they are able to make a first hand comparison of tv quality, looks, experience some decent sound, see and feel cameras etc, then they can go home and price shop, ask a friend to advise them, measure stuff to see if it will fit etc.
Returns are also much much easier at a local store. I also liked BB's warranty program for certain things, their phone service (which was easier to deal with and cheaper than buying the phone via the carrier stores). And you know, sometimes I just like to visit and browse, see what's new. I already miss CircuitCity and a few other big name retailers that were forced to close.
Instead of blaming the store, we should be blaming management which sets the policies and training, executives who take big fat paychecks and bonuses, and a corporate culture that simply won't work in today's economic climate.

The Internet has been gradually changing every business that does not deal in the production of physical goods. The music industry, Hollywood, newspapers and TV news are all prime examples of the impact of the Internet on business. The changes happening to how we buy things have been obvious and ongoing for many years, but we're fast approaching a point where physical stores will exist only as showrooms and distribution centers. Lock the product down well enough that it can't be stolen, have a guard or two, and use location-aware phone/tablet apps to provide information about the products as you view them. Have a question about something that isn't readily obvious? Use Siri/Google-style queries on your phone/tablet as you walk through the store to get the answers. See the product you want? Use your phone/tablet to make the purchase, and when you are done in the store, you pick up your order from the automated warehouse around back (or schedule the delivery for larger items). We may not all like this model, but it's probably the only long term sustainable option for most retail. I would not be at all surprised to see Amazon come out with something like this in the next year or two.
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post #34 of 65
7/31/12 at 6:09pm
Quote:
Originally Posted by Defcon View Post

Stores like BestBuy, Fry's serve a purpose. Not everyone is an expert, knows how to comparison shop online, or even likes to do research. Many people have no idea what a home theater system or bigscreen hidef tv looks like. They have even less idea about the different kinds of home electronic appliances, brands etc. Going into a store like this gives people exposure, possibilities. The worst that can happen is they overspend on something, or god forbid use the GeekSquad. The best case scenario is they are able to make a first hand comparison of tv quality, looks, experience some decent sound, see and feel cameras etc, then they can go home and price shop, ask a friend to advise them, measure stuff to see if it will fit etc.
Returns are also much much easier at a local store. I also liked BB's warranty program for certain things, their phone service (which was easier to deal with and cheaper than buying the phone via the carrier stores). And you know, sometimes I just like to visit and browse, see what's new. I already miss CircuitCity and a few other big name retailers that were forced to close.
Instead of blaming the store, we should be blaming management which sets the policies and training, executives who take big fat paychecks and bonuses, and a corporate culture that simply won't work in today's economic climate.
I agree with you. Its nice for me when making a big purchase to have the ability to go in the store and have a look at it in person. Also I hate seeing huge stores in my area vacant. More jobs going away.
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post #35 of 65
8/1/12 at 4:11am
Quote:
Originally Posted by Defcon View Post

. I also liked BB's warranty program for certain things.

We purchased a vaccumm there like 10 years ago. Against my better judgment I purchased the 4 year warranty because we go through vaccuums like water. Well, up until this year we haven't paid for a vaccuum, they kept giving us a new one every year or so and when the warranty was almost up i'd just buy a new warranty. Not only that, the last one we went through we decided to get a dyson, so since we had the warranty, BB deducted the original price of the old vaccuum from the new one. Got $150 off the dyson. Now we are screwed because they don't warranty the dyson.
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post #36 of 65
8/1/12 at 5:02am
Thread Starter 
Quote:
Originally Posted by Zon2020 View Post

First, the next person to read all that Costco stuff will be the first.
Second, have you never shopped at Best Buy before in your life? (or Home Depot, Walmart, Micro Center, etc.?) Because if you have, then you know it's the policy. So I guess one time you're entitled to be pissed off. But if you ever go back in the store again, then it's your choice knowing full well what the rules are.

Sorry, but I read every contract placed in front of me before I sign it. None of these other stores require that I sign a contract to shop there. So I guess I'm the first one to read it then, Hardly doubt that.
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post #37 of 65
8/1/12 at 6:31am
Quote:
Originally Posted by jpcamaro70 View Post

One more thing. In my business, if you don't like how i do things or the way i do things, you have every option to go right down the street to the next guy. I'll gladly hold the door as you leave.

+1
Quote:
Originally Posted by DukeTuesday View Post

It's called principles. It would mean the consumer is assumed to be what makes it possible for a business to live and not assumed to be a crook. Customers used to be treated differently. Maybe it's antiquated now, and if it is...well, sad days.
Quote:
Originally Posted by Defcon View Post

Very well said. Not everyone is a thief, in fact most people are honest and decent, and want to be treated with some respect. I can understand why stores have these policies. But if you treat customers like thieves, you deserve to be sued. For every one instance of someone abusing policies, there are a hundred instances of corporations abusing their power, subject innocent people to ridiculous measures, cheating and lying, and people accepting it without saying anything.

What "principle" would that be? Please explain. It's their store, they have a right to set their policies. The ONLY "right" you have is the right not shop there if you don't like it.

And no one is accusing anyone of being a thief. They check everyone. They didn't make any judgement about you. They didn't profile you, or conclude that you and only you were suspicious and needed to be checked. They aren't calling you a thief. They've made no judgement about you whatsoever. What misplaced indignation.

It's really simple. If you don't like the way they run their store, don't shop there. If enough people don't like it and don't shop there then they'll either change their way of doing business or go out of business. It's how a free market works. You are voluntarily choosing to "subject yourself" to what you apparently consider to be abusive by walking in the door knowing perfectly well you have to show your receipt before you leave.

You know, business owners have rights too, to run their businesses the way they choose so long as they're not breaking the law. And consumers have the right not to patronize those businesses if they don't like it, but that's their only right. Some people really need to get over themselves.
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post #38 of 65
8/1/12 at 6:48am
Quote:
Originally Posted by DukeTuesday View Post

It's not about shopping at Best Buy, it's about them wanting to see a receipt for something you just purchased from them and then own. Unless it's a club store, like a costco or sams, you do not have to show a receipt after purchase. http://voices.washingtonpost.com/thecheckout/2007/03/checking_your_receipt_or_check.html

That's theoretically, not proven law. Again, don't like the policy? Don't shop there.
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And I fail to see how he made the minimum wage workers lives miserable by being tackled by them. I'd call that a 'pretty crappy way' to assert their tiny bit of authority. But by all means, show your papers any time anyone in a uniform asks for them.

Being a dick to people just doing the job they were able to get is making their lives miserable. You've probably never worked retail before, but people treat retail workers like **** day in and day out for the most minute things. This is just adding to it in some pathetic attempt to make a point.
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post #39 of 65
8/1/12 at 6:50am
Quote:
Originally Posted by Sammy2 View Post

I didn't know it was the policy when I walked through the door. It wasn't posted at the front door. As far as Costco goes, you agree to it when you sign up for the membership. So you are given written notice of this policy when you sign up. I never got written notice of this policy at Best Buy.
http://www.costco.com/Images/Content/Misc/PDF/WelcomeBrochure05.pdf

Actually it is usually posted on a sign near the door, something to the effect of 'All packages and bags are subject to inspection'. You probably just didn't notice it like 99% of the people that walk in,
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post #40 of 65
8/1/12 at 6:51am
Quote:
Originally Posted by DukeTuesday View Post

Consumer rights, and human rights in general, have become something to be hated and mocked.

Wow, over dramatize much?
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post #41 of 65
8/1/12 at 7:27am
Having worked in a big box as a commissioned home theater salesperson, I'm curious why you're happy that people are going to lose their jobs in this economy?

The sales experience I learned there has helped me in my finance career, and the extra cash I pulled in has given me much greater investment freedom.

It also taught me a lot about the mental processes consumers go through to make a decision. Occasionally I would get a customer who was simply looking for the cheapest price. I told them flat out to go hang out at Slickdeals and to buy it on Amazon. I didn't want to deal with that sort of customer. I had a lot of fun helping people put together a full system (hdtv, furniture/mount, bluray player, stereo receiver system/soundbar) and guarantee it's function for five years.

Most of these people were clueless when they came in - plasma was junk, LED was king, all I want is a Sony, I want a $499 46" 1080p/120hz LED. Just off the wall thoughts. People had no idea they could get local channels with an antenna. They had no idea that bluray players could play their DVDs (likely better than their DVD players). They had no idea they could plug their laptops into their tv's or stream media from their desktop to their gaming console.

It is almost impossible for Best Buy/Sears/HH Gregg to compete. These tvs (believe it or not) are typically sold at or below cost. The idea being that the minimal margin is made up with accessories and installation services (no surprise there). When customers accused me of lying I showed them our costs on these items.

Those stores are also highly disadvantaged because of sales tax. Tax on a $10 SD card is not much, but it is on a 65" Samsung EH8000. Often during our best promotions we were right in line with Amazon - sometimes throwing in extra items for free that they weren't. $200+ in sales tax could make that all go away - heck I even had customers willing to drive one county over to save 1% on sales tax.

I gave it up after this last holiday season - our store sales in electronics were down nearly 40% in November 2011 from November 2010. The managers then have their lively hood threatened and then do it to their employees. I loved selling electronics but the retail side of it was ugly.
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post #42 of 65
8/1/12 at 8:07am
Thread Starter 
If the company was run differently I wouldn't be happy about it. It is their long running policy of ridding themselves of customers that is their demise.

Not to digress, but we don't need jobs selling stuff from China. These have little to no multiplier effect. What we need is a trade policy that favors manufacturing here rather than in low wage, child laboring, polluting countries.
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post #43 of 65
8/1/12 at 9:14am
Quote:
Originally Posted by Sammy2 View Post

If the company was run differently I wouldn't be happy about it. It is their long running policy of ridding themselves of customers that is their demise.

You realize those articles are 8 years old, don't you.

If you're still shopping there after they've had those approaches for 8 years, I guess they must not have really bothered you or driven you off. Must not be so bad after all. If they did bother you that much, I assume you haven't been in a Best Buy in 8 years, right? So then there's really no problem.
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post #44 of 65
8/1/12 at 9:20am
Thread Starter 
Exactly.. It is these policies put in place back then that have partially led to Best Buy's current condition. You reap what you sow. I haven't haven't set foot in a BB B&M store since 2003, and have only bought on-line once or twice since that time because they had the best price going for what I was looking for at the time.
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post #45 of 65
8/1/12 at 9:21am
Quote:
Originally Posted by pittsoccer33 View Post

Having worked in a big box as a commissioned home theater salesperson, I'm curious why you're happy that people are going to lose their jobs in this economy?
The sales experience I learned there has helped me in my finance career, and the extra cash I pulled in has given me much greater investment freedom.
It also taught me a lot about the mental processes consumers go through to make a decision. Occasionally I would get a customer who was simply looking for the cheapest price. I told them flat out to go hang out at Slickdeals and to buy it on Amazon. I didn't want to deal with that sort of customer. I had a lot of fun helping people put together a full system (hdtv, furniture/mount, bluray player, stereo receiver system/soundbar) and guarantee it's function for five years.
Most of these people were clueless when they came in - plasma was junk, LED was king, all I want is a Sony, I want a $499 46" 1080p/120hz LED. Just off the wall thoughts. People had no idea they could get local channels with an antenna. They had no idea that bluray players could play their DVDs (likely better than their DVD players). They had no idea they could plug their laptops into their tv's or stream media from their desktop to their gaming console.
It is almost impossible for Best Buy/Sears/HH Gregg to compete. These tvs (believe it or not) are typically sold at or below cost. The idea being that the minimal margin is made up with accessories and installation services (no surprise there). When customers accused me of lying I showed them our costs on these items.
Those stores are also highly disadvantaged because of sales tax. Tax on a $10 SD card is not much, but it is on a 65" Samsung EH8000. Often during our best promotions we were right in line with Amazon - sometimes throwing in extra items for free that they weren't. $200+ in sales tax could make that all go away - heck I even had customers willing to drive one county over to save 1% on sales tax.
I gave it up after this last holiday season - our store sales in electronics were down nearly 40% in November 2011 from November 2010. The managers then have their lively hood threatened and then do it to their employees. I loved selling electronics but the retail side of it was ugly.

Interesting that numerous analyses have blaimed Costco, not the internet, for the demise of Circuit City. Circuit City largely pegged its existence to sales of flat screen TVs at the time of their introduction. Then a few years ago Costco got into the business of selling flat screen TVs in a big way and cut the profit margins to the bone. Circuit CIty simply couldn't make money selling them at those prices, and, lacking a sufficient product base beyond TVs, eventually collapsed. Most analysts have attributed Best Buy's continued survival to its broader product base and lower dependancy on HDTVs (as well as its better management).
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post #46 of 65
8/1/12 at 9:23am
Quote:
Originally Posted by Sammy2 View Post

Exactly.. It is these policies put in place back then that have partially led to Best Buy's current condition. You reap what you sow. I haven't haven't set foot in a BB B&M store since 2003, and have only bought on-line once or twice since that time because they had the best price going for what I was looking for at the time.

Seriously, if you haven't been in a Best Buy in nine years, why do you care what they do and why are you here complaining about them? You made your choice. What they do has no effect on you.

BTW, the article you linked in the 1st post doesn't say they're "on the skids". It's says they're having some management chaos and their Chairman and CEO both resigned because the CEO was having an affair.

No indication their policies you hate have in any way been detrimental to their business.
Edited by Zon2020 - 8/1/12 at 9:38am
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post #47 of 65
8/1/12 at 9:46am
Quote:
Originally Posted by DukeTuesday View Post

At Club stores you have signed an agreement to shop there that states they will check your receipt when you leave. Everywhere else you can say "No thank you" and walk out. While the laws will differ in every state, for the most part they can not detain you unless they have reasonable suspicion that you have stolen something. And if they do detain without reasonable suspicion there can be legal consequences. There are articles and forums all over talking about this.
I most likely will voluntarily let them check my bag under most circumstances. 99% of the time I don't care. But Sammy2's scenario was so extreme (being tackled for not showing a receipt) and ncarty97's response so snarky that it kinda got under my skin. The idea that by mildly inconveniencing someone by not accepting the presumptive label of 'thief' and refusing to show a receipt is now held with contempt is downright sad. It pissed ncary97 off! Consumer rights, and human rights in general, have become something to be hated and mocked. And it's so normalized that just trying to stand up for these rights gets a person shamed, or worse. And this is done by people...the rights holders! We are shaming each other and not the faceless organizations (corporate or government) that deserve it. So just saying "don't shop there" doesn't change anything, except to empower the already strong. The ways in which the world has changed in the last few decades, especially for individual rights, is disturbing. And the fact that we all seem to cheer it is what pisses me off! And let's be honest: Best Buy has some scandalous and deceptive practices (Geek Squad anyone?).
Ok. Rant over.

The Home Depot in the "Inner City" not only checks for receipts, but also opens sealed cartons at check out to ensure that what is supposed to be in the box is actually inside the box. I was told stories of people taking out the $10 items out of the box, and filling them up with expensive items, and sealing the boxes before checking out. Things that I wouldn't even phathom to do, people do enough that store had to adopt a new policy.

I wouldn't normally shop there, but "no sales tax" in the urban economic development zone makes it a lucrative place to shop.

Should I file a law suit against Home Depot and their invasion of my privacy?
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post #48 of 65
8/1/12 at 9:59am
Quote:
Originally Posted by blueiedgod View Post

The Home Depot in the "Inner City" not only checks for receipts, but also opens sealed cartons at check out to ensure that what is supposed to be in the box is actually inside the box. I was told stories of people taking out the $10 items out of the box, and filling them up with expensive items, and sealing the boxes before checking out. Things that I wouldn't even phathom to do, people do enough that store had to adopt a new policy.

REI, which (as a co-op) is about as customer-friendly as any store you will find, routinely opens shoe boxes and other packaging as you check out to see that what is in the box is actually what is marked on the outside of the box.

The nerve of them to suggest I'm a thief! rolleyes.gif
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post #49 of 65
8/1/12 at 10:11am
Quote:
Originally Posted by jpcamaro70 View Post

We purchased a vaccumm there like 10 years ago. Against my better judgment I purchased the 4 year warranty because we go through vaccuums like water. Well, up until this year we haven't paid for a vaccuum, they kept giving us a new one every year or so and when the warranty was almost up i'd just buy a new warranty. Not only that, the last one we went through we decided to get a dyson, so since we had the warranty, BB deducted the original price of the old vaccuum from the new one. Got $150 off the dyson. Now we are screwed because they don't warranty the dyson.

What do you do to the vacuums that cause them to stop working? We have 3 vacuums. 2 of them are 20+ years old and still work (Eureka & Kenmore). 1 is about 2 years old (Miele). I only had one vacuum that stopped working (a shop vac) after about 8 years.
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post #50 of 65
8/1/12 at 10:25am
Quote:
Originally Posted by gtmtnbiker View Post

What do you do to the vacuums that cause them to stop working? We have 3 vacuums. 2 of them are 20+ years old and still work (Eureka & Kenmore). 1 is about 2 years old (Miele). I only had one vacuum that stopped working (a shop vac) after about 8 years.

If you ever own a pet that sheds, or happen to be slightly ocd about clean floors, or you're too lazy to follow the actual breakdown/maintenance plan in the manual then a vacuum will not last as long (especially not 20+)
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post #51 of 65
8/1/12 at 10:58am
How do you say you don't have time to sue, but you have 4000 posts on an AV forum? That equates to 7.5 posts per day from your join date! You have time!
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post #52 of 65
8/1/12 at 12:03pm
Zon,

Best Buy has gotten into the service game in a big way. They destroyed their margins trying to maintain market share, hoping to make them up with warranty and ancillary services. The problem for them is that their people are not commissioned, so they lack incentive to properly educate the customer what these things will and won't do for them. Add to that people focused on price are probably not buying those things anyway - they are there for the black friday 42" LCD for $199 or the 55" Samsung Smart LED for $999. No cables, no screen cleaner, no extended protection, no wall mount, no installation, no networking.

Costco probably is the best store to buy an hdtv if you know exactly what you want and they carry it. They automatically double your warranty and will sell you three years of extra service for $99 or less. So a 70" Sharp? $99 for five years of warranty coverage. At Sears? That would be close to $900. Sears covers more things (I think) but is that worth 8 times more money?

I posted this in one of the great deals forums around Black Friday. This is another place the internet (or more accurately the inability to leverage it properly) is killing big boxes:
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Typically when you "order online" from a big box store website you are really just buying it from the local store. If the local brick and mortar supply chain does not have it, you can't order it. In most cases there is not a national distribution center that will fulfill online orders for things like appliances and large electronics.

At sears, for instance, they carry the Panasonic TC-P65GT30 plasma in their stores. They do NOT carry the Samsung PN64D8000 plasma, but their website sells both of them. You can order either off the website and it does not look any different to you.

Your Panasonic order will be fulfilled locally, either by a store delivering it to you or their local warehouse delivering it to you, just as if you had purchased it in store for home delivery.

If you buy the Samsung, however, that will come from a national website distribution center via a freight delivery company.

This is a major difference between these legacy retailers and small shops like the ones who are our forum sponsors, who can go out of their way to set up special delivery options.

That becomes extremely complicated and frustrating for a consumer trying to use their website to place an order. The supply chain logistics are just not there to merge two or more inventory counts. That leads to things being out of stock when it says there are 10 of them on the website. And don't get me started on the various brick and mortar stores trying to become like Amazon on their websites, offering difference sellers a marketplace. Customers are confused and angry when they don't know who they're shopping with and how to return it.

And just to mention, above all, the largest reason Best Buy in particular is in trouble is their no longer existent DVD and CD business. That's where the margin was.
Edited by pittsoccer33 - 8/1/12 at 12:42pm
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post #53 of 65
8/1/12 at 2:50pm
Why all the hate on best buy ?

I mean I don't buy much there but I hate to see them go away...
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post #54 of 65
8/1/12 at 3:44pm
Quote:
Originally Posted by Mfusick View Post

Why all the hate on best buy ?
I mean I don't buy much there but I hate to see them go away...
because these are the internets, and that's what people do on the internets...
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post #55 of 65
8/1/12 at 4:42pm
Quote:
Originally Posted by Vlad Theimpaler View Post

Don't those points expire? I wasn't aware that saving them (indefinitely) was possible.


I'm a Reward Zone Silver Premier member and have been for several years. I can bank my points indefinitely and spend them as I see fit so long as I get at least $2500 in annual purchases attached to my member ID to maintain my membership. I also get a host of other snazzy benefits which are mostly just offers and such and a direct line to dedicated personal assistance if I ever have any problems with purchases or anything tied to my Best Buy shopping experience.
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post #56 of 65
8/2/12 at 3:55am
Quote:
Originally Posted by gtmtnbiker View Post

What do you do to the vacuums that cause them to stop working? We have 3 vacuums. 2 of them are 20+ years old and still work (Eureka & Kenmore). 1 is about 2 years old (Miele). I only had one vacuum that stopped working (a shop vac) after about 8 years.

3 dogs, 4 cats, nuff said
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post #57 of 65
8/2/12 at 4:21am
Quote:
Originally Posted by Sammy2 View Post

If the company was run differently I wouldn't be happy about it. It is their long running policy of ridding themselves of customers that is their demise.
Not to digress, but we don't need jobs selling stuff from China. These have little to no multiplier effect. What we need is a trade policy that favors manufacturing here rather than in low wage, child laboring, polluting countries.

Do you think any business runs differently? If so, you are misguided. Loss leaders are used in supermarkets, big box stores, and mom and pop shops. Get them in to the store. Give me the big spenders!

When identifying customers its common practice to use hot buttons, to lead your customer to the most profitable products. It's sales 101. You need to identify your customer. There is nothing wrong with this process. It's like markets putting the milk in the back corner of the stores so you have to walk through their profitable stuff.

That article is dated and frankly being used as a personal gripe against one company since the same can be said about many others.
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post #58 of 65
8/2/12 at 4:54am
What is this doing in the HTPC forum?
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post #59 of 65
8/2/12 at 8:37am
Quote:
Originally Posted by jpcamaro70 View Post

Do you think any business runs differently? If so, you are misguided. Loss leaders are used in supermarkets, big box stores, and mom and pop shops. Get them in to the store. Give me the big spenders!
When identifying customers its common practice to use hot buttons, to lead your customer to the most profitable products. It's sales 101. You need to identify your customer. There is nothing wrong with this process. It's like markets putting the milk in the back corner of the stores so you have to walk through their profitable stuff.
That article is dated and frankly being used as a personal gripe against one company since the same can be said about many others.

Targeted promotions and even targeted differential pricing are used a lot more by internet businesses (see Amazon as a prime example) than by any B&M store. It's a lot easier to give different prices to different people when they are just seeing what you want them to see on their computer screen than it is in a store. And basically every page on Amazon promotes items tailored to your searching and buying habits.
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post #60 of 65
8/2/12 at 8:39am
Quote:
Originally Posted by Mfusick View Post

Why all the hate on best buy ?
I mean I don't buy much there but I hate to see them go away...

My feelings exactly.

I don't even like the place, but sometimes they're handy for just picking up something you need right away or which might be a good deal in their Sunday newspaper flyer.

They are what they are, and they don't hide it.
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