I am sorry for this being my first post, but I have been lurking here for awhile. I always hated when people bash companies on forums but I am so fed up with elemental designs that I would hate for someone to go through the same thing i did.
Anyway, back on Nov. 20th I ordered 125 ft of edead 45 because they were having a sale. I waited and waited and weeks turned into months and nothing. I called and they kept telling me that it was still backordered. I grew tired of waiting and the lack of updates from them so I decided to finally throw in the towel in June 2012 (yes 7 months later). I talked to Alex who said that he would refund my money via check because he did not want to lose money through paypal transfer. I believed him and waited for the check. Again I waited I even received an email stating they sent a check. I never received my check nor any response. The lack of communication from this business is impressive.
So caution to everyone who orders from elemental designs.
I do have to sing the praises of paypal however. They did refund me half the cost of my purchase.
Anyway, back on Nov. 20th I ordered 125 ft of edead 45 because they were having a sale. I waited and waited and weeks turned into months and nothing. I called and they kept telling me that it was still backordered. I grew tired of waiting and the lack of updates from them so I decided to finally throw in the towel in June 2012 (yes 7 months later). I talked to Alex who said that he would refund my money via check because he did not want to lose money through paypal transfer. I believed him and waited for the check. Again I waited I even received an email stating they sent a check. I never received my check nor any response. The lack of communication from this business is impressive.
So caution to everyone who orders from elemental designs.
I do have to sing the praises of paypal however. They did refund me half the cost of my purchase.
