Well..my experience with epson and their warranty dept was NOT good at all, I went through 4 3010 units in 5 months..after the 4th one went bad I told them either they need to give me an upgrade "I even offered to pay the difference between the 3010 and the 5010" or refund my money and was strictly told no, neither was an option. So after 2 and a half weeks of fighting and escalating my case I finally had someone ok a refund.. so on a monday I shipped the pj back, it was recieved by epson on friday. THREE weeks almost to the day they recieved the unit back I got my check in the mail. At this pont it is very very hard for me to give my money to epson again...in 'MY' opinion epsons customers service sucks. I asked them after the 4th one went bad if all they were gonna do for 2 years is exchange the pj..and they said yep..thats our policy..even if you go through 10 bad units in 2 years..we just keep exchanging them. so at this point I am leaning towards the ae8000u!
post #211 of 496
9/20/12 at 2:39pm