After only a few hours of use, my otherwise perfect Panasonic 711XU had developed a stuck blue pixel almost dead center. Knowing that the general policy is that several dead pixels is usually within spec and would therefore not be covered by warranty, I decided I could live with it.
Then I changed my mind.
So I called my salesman, who graciously called Panasonic, and learned the following:
Many of Panasonic’s projectors (including the 711XU) are covered by their “Panazip†program. Under this program, Panasonic will, for a period of 3 years:
a) repair (at their expense) stuck pixels from projectors purchased from authorized dealers (which mine was),
b) provide a free loaner while it is being repaired, and
c) pay for round-trip shipping.
So I called Panasonic today.
Result?
Without any argument, they agreed to overnight a replacement projector. When I receive theirs, I will return mine for service in a pre-paid box. When repaired, I will receive mine back and will then return their loaner.
I therefore do not lose a single day of projector use, am not incurring a cent of outlay, and end up retaining my otherwise perfect projector.
I can’t but help be impressed with Panasonic’s service!
So if you’re weighing projector choices and, if all else is equal between the projectors, one is covered by the Panazip program and the other isn’t, well, the choice should then be obvious.
Then I changed my mind.
So I called my salesman, who graciously called Panasonic, and learned the following:
Many of Panasonic’s projectors (including the 711XU) are covered by their “Panazip†program. Under this program, Panasonic will, for a period of 3 years:
a) repair (at their expense) stuck pixels from projectors purchased from authorized dealers (which mine was),
b) provide a free loaner while it is being repaired, and
c) pay for round-trip shipping.
So I called Panasonic today.
Result?
Without any argument, they agreed to overnight a replacement projector. When I receive theirs, I will return mine for service in a pre-paid box. When repaired, I will receive mine back and will then return their loaner.
I therefore do not lose a single day of projector use, am not incurring a cent of outlay, and end up retaining my otherwise perfect projector.
I can’t but help be impressed with Panasonic’s service!
So if you’re weighing projector choices and, if all else is equal between the projectors, one is covered by the Panazip program and the other isn’t, well, the choice should then be obvious.
