Originally Posted by derekjsmith
Interestingly enough most of our support emails/calls are not about calibrating or CalMAN. But are about OS issues, device drivers, cabling, firmware’s, etc… But who are you going to call on for those issues. So we feel it our responsibility to support all issues related to using CalMAN. We have had this opinion since day one because LA and I know what it is like to be on the other end of a support issue with someone that does not care.
Must admit I've not had any problems regarding my VP hardware support but when it comes to Displays or Blu Ray's it's a different story.
Seemingly as soon as the next model is introduced the previous ones are forgotten about and instead of speaking to support personnel it is a sales person with virtually no technical knowledge.
My Colormunki / Spectracal problem was solved totally by Spectracal, maybe that's how it should be but frankly contacting Xrite did not enter my mind but I doubt they would have had a clue about how I could resolve the problem anyway.
There again I did not try so perhaps my criticism would have been unfounded.