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Resolving Issues With Elemental Designs - Page 3

post #61 of 182
8/31/12 at 12:08am
And for those others who have issues, do report them to the AGN. Continue to follow up. If you have emailed Matt of ED as he advised everybody to do so in ED's website, keep everybody posted of his response. Most everybody have read the official statement of Elemental Designs http://blog.edesignaudio.com/?p=1796 .

Just a reminder that most everybody know and experienced how ED had operated for the longest time now. You call them on the phone, you email them, they respond and told you what you wanted to hear. On and on you waited and waited months and many more months for nothing. Just a reminder to keep that in mind with regards to these new supposedly "good news" of extension. You maybe able to hear what you want to hear, bottom line is "When are you going to get your money back?". That is why reporting it to the Iowa AGN and your credit card company is a must. We'll see how it goes from now, but so far... ED had responded and told everybody they owe what they want to hear....as usual.
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post #62 of 182
9/2/12 at 9:40am
bickering posts removed. Please focus on the topic only and not the individuals posting. The focus is resolving outstanding issues members still have with ED. This is not a debate thread nor a thread to determine how ED got where they are today. This thread's purpose is to focus on resolving current issues.
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post #63 of 182
9/7/12 at 10:16am
Any updates regarding those who have e-mailed Matt? Any of you have gotten resolutions so far?
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post #64 of 182
9/9/12 at 5:44am
no updates for me ...
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post #65 of 182
9/9/12 at 2:45pm
Hate to even have to post here, but here are the details of my ongoing issue with ED:

5/9/12 - RMA acquired and sent to ED for my failing A2-300 sub amp. Told over the phone by Alex that the repairs wouldn't take more than a week to resolve/determine course of action.
5/24/12 & 6/4/12 - Sent 2 emails via their RMA ticket service system inquiring about whether or not they had even received my return. No responses to any email.
6/6/12 - Called ED and spoke to Alex directly who informed me that the guy who ran their RMA department had recently quit and that he was having to catch up with the outstanding returns. Had him check to see if they had actually received my unit, which he could confirm that he had, and he informed me that it was being serviced. He said that once repaired he would contact me directly to let me know when it was ready to be sent back.
6/20/12 - Still had not heard ANYTHING back from Alex so emailed him again expressing frustration at the lack of communication and asking for a status of return. No response received.
Several times in July - Called ED and left voicemails for Alex with their answering service with no calls returned.
7/24/2012 - Call ED again and finally get in touch with Alex directly. He explains to me that they've sent my unit outside of the shop to be repaired and promises to contact the vendor and provide me with an email update as to where my amplifier is. I ask several questions about the state of the company and express to him that I'm starting to feel very concerned about the progress and status of my return. He assures me there is nothing to worry about, that he'll soon have an update, and promises to keep in touch with me to let me know how things were progressing.
7/25/12 - Receive email from Alex directly stating that ""My tech in AZ did confirm that he has your LT.200 at this time. Our repairs have been slowly progressing, but due to a large contract he has with Infinity, the repairs have been very slow. He said that he should have an update mid next week for me." I thank him for the update and ask him to stay in touch.
8/30/12 - After not hearing anything from Alex for almost a month I send him a very frustrated and angry email demanding immediate update on my returned unit. No response.
9/7/12 - Call ED again directly only to find all voicemailboxes are full. Navigate to the ED website to see the statements published by Matt. Email Matt my details of my returned unit. Still am awaiting a response.

Hopeful that there is some positive resolve, but at this point I'm extremely frustrated and angry and just want my amp back.
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post #66 of 182
9/9/12 at 10:06pm
Quote:
Originally Posted by MT_WRX View Post

Hate to even have to post here, but here are the details of my ongoing issue with ED:
5/9/12 - RMA acquired and sent to ED for my failing A2-300 sub amp. Told over the phone by Alex that the repairs wouldn't take more than a week to resolve/determine course of action.
5/24/12 & 6/4/12 - Sent 2 emails via their RMA ticket service system inquiring about whether or not they had even received my return. No responses to any email.
6/6/12 - Called ED and spoke to Alex directly who informed me that the guy who ran their RMA department had recently quit and that he was having to catch up with the outstanding returns. Had him check to see if they had actually received my unit, which he could confirm that he had, and he informed me that it was being serviced. He said that once repaired he would contact me directly to let me know when it was ready to be sent back.
6/20/12 - Still had not heard ANYTHING back from Alex so emailed him again expressing frustration at the lack of communication and asking for a status of return. No response received.
Several times in July - Called ED and left voicemails for Alex with their answering service with no calls returned.
7/24/2012 - Call ED again and finally get in touch with Alex directly. He explains to me that they've sent my unit outside of the shop to be repaired and promises to contact the vendor and provide me with an email update as to where my amplifier is. I ask several questions about the state of the company and express to him that I'm starting to feel very concerned about the progress and status of my return. He assures me there is nothing to worry about, that he'll soon have an update, and promises to keep in touch with me to let me know how things were progressing.
7/25/12 - Receive email from Alex directly stating that ""My tech in AZ did confirm that he has your LT.200 at this time. Our repairs have been slowly progressing, but due to a large contract he has with Infinity, the repairs have been very slow. He said that he should have an update mid next week for me." I thank him for the update and ask him to stay in touch.
8/30/12 - After not hearing anything from Alex for almost a month I send him a very frustrated and angry email demanding immediate update on my returned unit. No response.
9/7/12 - Call ED again directly only to find all voicemailboxes are full. Navigate to the ED website to see the statements published by Matt. Email Matt my details of my returned unit. Still am awaiting a response.
Hopeful that there is some positive resolve, but at this point I'm extremely frustrated and angry and just want my amp back.


Report your issue, you can even just copy and paste this, to the Iowa Attorney General's office. Send an email to steve.switzer@iowa.gov and let him know the particulars.
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post #67 of 182
9/9/12 at 11:49pm
Quote:
Originally Posted by MarvelousMarvin View Post

Any updates regarding those who have e-mailed Matt? Any of you have gotten resolutions so far?


Absolutely nothing so far. The Iowa AG's Office is not responding to me nor is Matt. The only wheel I was able to get in motion was my credit card company - they are investigating but I have to wait two weeks for information or a potential chargback. So happy with eD right now...
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post #68 of 182
9/10/12 at 9:19am
Quote:
Originally Posted by MarvelousMarvin View Post

Quote:
Originally Posted by MT_WRX View Post

Hate to even have to post here, but here are the details of my ongoing issue with ED:
5/9/12 - RMA acquired and sent to ED for my failing A2-300 sub amp. Told over the phone by Alex that the repairs wouldn't take more than a week to resolve/determine course of action.
5/24/12 & 6/4/12 - Sent 2 emails via their RMA ticket service system inquiring about whether or not they had even received my return. No responses to any email.
6/6/12 - Called ED and spoke to Alex directly who informed me that the guy who ran their RMA department had recently quit and that he was having to catch up with the outstanding returns. Had him check to see if they had actually received my unit, which he could confirm that he had, and he informed me that it was being serviced. He said that once repaired he would contact me directly to let me know when it was ready to be sent back.
6/20/12 - Still had not heard ANYTHING back from Alex so emailed him again expressing frustration at the lack of communication and asking for a status of return. No response received.
Several times in July - Called ED and left voicemails for Alex with their answering service with no calls returned.
7/24/2012 - Call ED again and finally get in touch with Alex directly. He explains to me that they've sent my unit outside of the shop to be repaired and promises to contact the vendor and provide me with an email update as to where my amplifier is. I ask several questions about the state of the company and express to him that I'm starting to feel very concerned about the progress and status of my return. He assures me there is nothing to worry about, that he'll soon have an update, and promises to keep in touch with me to let me know how things were progressing.
7/25/12 - Receive email from Alex directly stating that ""My tech in AZ did confirm that he has your LT.200 at this time. Our repairs have been slowly progressing, but due to a large contract he has with Infinity, the repairs have been very slow. He said that he should have an update mid next week for me." I thank him for the update and ask him to stay in touch.
8/30/12 - After not hearing anything from Alex for almost a month I send him a very frustrated and angry email demanding immediate update on my returned unit. No response.
9/7/12 - Call ED again directly only to find all voicemailboxes are full. Navigate to the ED website to see the statements published by Matt. Email Matt my details of my returned unit. Still am awaiting a response.
Hopeful that there is some positive resolve, but at this point I'm extremely frustrated and angry and just want my amp back.


Report your issue, you can even just copy and paste this, to the Iowa Attorney General's office. Send an email to steve.switzer@iowa.gov and let him know the particulars.




Not sure if the IG even cares about this. After all, no "raffles" or "charities" and the like are involved here.
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post #69 of 182
9/10/12 at 10:42am
Quote:
Originally Posted by J_Palmer_Cass View Post

Not sure if the IG even cares about this. After all, no "raffles" or "charities" and the like are involved here.
I'm inclined to agree with this, but I'll send it anyway.

I really feel for those who put down deposits or allegedly had their identities stolen in this whole mess. Unreal... Honestly, I'd really just like to have MY parts back in my possession and my sub back up and functioning again.

I don't want to continue further discussion in this thread, but if anyone has any suggestions on how to get my A2-300 up and running again in the case that I DON'T get my amp back, please PM me. It would be much appreciated!
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post #70 of 182
9/10/12 at 12:37pm
just to let everyone know, Matt has shipped out some stuff to me, including some RMA amplifiers that people have told him to send to me to be fixed. should arrive sometime this week.

i have no idea who the amps belong to, but was told that all have contact info with them. this is for amplifiers only... if you have more than that there, i am not getting it. dont have any info on other stuff.

i do not know if any are included that the owners have not contacted Matt... could be... but i dont know. either way, should have contact info with the amp.

if you have sent just an amplifier there, and it could possibly be coming to me, message me, and i will look for it when everything arrives. include name and RMA number.

also, let me know if you want it fixed or not. normal pricing would be from $55 to $65 for 500 watt amps, and $45 to $55 for 200-300 watt amps, plus return shipping.

if you just want it sent back to you without fixing, let me know. however, because i am not connected with eD, you would still need to cover shipping back to you. i was only their amp repair house last year.
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post #71 of 182
9/10/12 at 12:39pm
Thread Starter 
Quote:
Originally Posted by J_Palmer_Cass View Post

Not sure if the IG even cares about this. After all, no "raffles" or "charities" and the like are involved here.
That's true but to think that means it's not actively being pursued because of that is pure conjecture. It took months to build the case against MLS for the raffles that resulted in a conviction. It's taken years to build the next case against MLS for fraud. In RL, the law works slowly unlike CSI where it's all wrapped up in one evening.
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post #72 of 182
9/10/12 at 2:16pm
Quote:
Originally Posted by Chu Gai View Post

Quote:
Originally Posted by J_Palmer_Cass View Post

Not sure if the IG even cares about this. After all, no "raffles" or "charities" and the like are involved here.
That's true but to think that means it's not actively being pursued because of that is pure conjecture. It took months to build the case against MLS for the raffles that resulted in a conviction. It's taken years to build the next case against MLS for fraud. In RL, the law works slowly unlike CSI where it's all wrapped up in one evening.

Are you saying CSI isn't real???
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post #73 of 182
9/10/12 at 2:29pm
Quote:
Originally Posted by theanimala View Post

Quote:
Originally Posted by Chu Gai View Post

Quote:
Originally Posted by J_Palmer_Cass View Post

Not sure if the IG even cares about this. After all, no "raffles" or "charities" and the like are involved here.
That's true but to think that means it's not actively being pursued because of that is pure conjecture. It took months to build the case against MLS for the raffles that resulted in a conviction. It's taken years to build the next case against MLS for fraud. In RL, the law works slowly unlike CSI where it's all wrapped up in one evening.

Are you saying CSI isn't real???

What, I suppose the next thing you'll tell us that most the cops aren't hot and don't work in beautiful ultramodern offices with all the latest gear? wink.gif
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post #74 of 182
9/10/12 at 2:37pm
Thread Starter 
I have no idea if Steve Switzer is hot. biggrin.gif
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post #75 of 182
9/10/12 at 6:26pm
Quote:
Originally Posted by lovinthehd View Post

What, I suppose the next thing you'll tell us that most the cops aren't hot and don't work in beautiful ultramodern offices with all the latest gear? wink.gif

Also, they all seem to work in crazy dark offices and laboratories. Even though there are plenty of lights on in the background they put out absolutely no useable light. Perfect for investigating fine details of important murders...
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post #76 of 182
9/12/12 at 10:12am
I posted this in the eD thread as well but just in case someone is following this thread and not that one I figured I'd repost it here:


Anyone in the scenario of unreceived merchandise that was paid by credit card should be covered. Your CC company may or may not play nice but that's irrelevant as long as you know how to properly dispute the charge. Just picking up the phone will likely initiate a chargeback process with the merchant - they'll give you a temporary credit and "see what they can do". The problem is this will not be successful at which point the CC company may or may not remove the temporary credit. You need to remove the merchant from the equation and simply dispute the charge with your credit card company itself as a billing error. This kind of dispute is much different from a chargeback and has nothing to do with the merchant. This cannot be initiated over the phone, it must be done in writing and your CC company will very likely not tell you about it or help you initiate the process over the phone. Here's an article covering this situation on the ftc website, note the 2nd portion is all dealing with the merchant which isn't an option in this case:

http://ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtm

Another common mistake is disclosing too many details - this can only serve to weaken your stance and give the CC a way to cloud the issue. The letter template in the link above is a good guide - only facts (nothing about promised delivery dates, bankrupt companies, etc.).

I had a recent dispute with my CC company but was unaware of how to properly dispute. I initially got the "chargeback was unsuccessful" scenario and told they wouldn't be able to get my money back. Fortunately I'd been doing my research and called back. I was lucky - at the sheer mention of sending a letter to dispute the charge as a billing error I was put on hold momentarily then told the temporary credit would be permanently applied to my account.

Good luck!
Edited by lennon_68 - 9/12/12 at 10:19am
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post #77 of 182
9/13/12 at 1:11pm
I also registered a complaint. Although, I would love to end my complaint if Matt can somehow give refunds to those of us who have not gotten them smile.gif
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post #78 of 182
9/13/12 at 2:41pm
Thread Starter 
Quote:
Originally Posted by spanky8125 View Post

I also registered a complaint. Although, I would love to end my complaint if Matt can somehow give refunds to those of us who have not gotten them smile.gif
Let's be realistic here. That's not going to happen. because the funds simply aren't there.

Even though your situation is past the PayPal grace period, have you contacted them to see if there's anything they can do on your behalf? At the very least, ask to speak to a supervisor or two. Failing that, if you've linked your PayPal account to a credit card, contact them and see if you can get a credit posted to your account. Failing all that, a well documented complaint to the Iowa AG's investigator, which you've apparently done, is the last resort. It's one that'll take a long time to resolve but what else can you do?
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post #79 of 182
9/13/12 at 3:33pm
Quote:
Originally Posted by Chu Gai View Post

Let's be realistic here. That's not going to happen. because the funds simply aren't there.
Even though your situation is past the PayPal grace period, have you contacted them to see if there's anything they can do on your behalf? At the very least, ask to speak to a supervisor or two. Failing that, if you've linked your PayPal account to a credit card, contact them and see if you can get a credit posted to your account. Failing all that, a well documented complaint to the Iowa AG's investigator, which you've apparently done, is the last resort. It's one that'll take a long time to resolve but what else can you do?

done it, done it, done it, and done it.....although I added funds to my paypal from a green dot money card....so, I can't dispute the charges through a credit card, only complain. Paypal said that they have opened a dispute and contacted ED and they did not reply. I have talked to Paypal several times over the past few weeks with no luck at all.

As far as being realistic........I am !!! I was raised with morals and values and I would like to think that other people in this world have also. Matt has wrote that he is trying to do everything he can to refund peoples money. I hope so....... I hope so !!!
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post #80 of 182
9/18/12 at 10:29am
I own of of their A5-350 subs and had to have the amp repaired early this year. Luckily, it was finally done but I could tell something wasn't right as there was no communication and quite a few excuses. It took so long that all they charged me was shipping even though it was out of warranty.

If it fails again, I'll have it repaired locally.

I'm sorry to see this happen. Whichever way it turns out, they did make good stuff!
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post #81 of 182
9/20/12 at 6:00am
I'll post what I know here:

Everyone should contact the attorney general or whoever they think will get them action and retribution if they feel it is deserved. I have no stake so I have not contacted them.

A lot of people have product missing or broken that can't be repaired or returned right now. If a repair guy has the amps, he likely has either repaired and sold them or isn't giving them up without payment and I have no idea if Matt even knows who it was. Even if eD files bankruptcy, that guy might be last to be paid and those amps gone forever. I have no idea. Maybe someone will figure out who has them and the guy will come on here like Dave did and help people out.

The issue with who owns the company really has no bearing on getting people's issues resolved, unless you need to file a personal lawsuit. As said before, the LLC owns the company, eD was a trademark, and it is all found using the great world wide web search engines, such as google. BTW Alex is the registered agent and has to be personally responding to lawsuits.

Sending an email on behalf of someone or a group does less damage than each individual sending one. Letting someone send an email on your behalf is actually hurting the cause. EVERYONE needs to file with the attorney general (if that's even the right person to file a complaint with) and follow up with daily emails. Setup a reminder in your phone. Very simple. Use the same email daily just resend it.

What really happened at eD: Money ran out due to bad management, they closed down. Will probably file for bankruptcy. I know some really really REALLY want to hear someone say, they took your gear, sold and traded it for crack, smoked it, and ran away. I believe that eD has told you what happened. I personally do not think they lied about that. But I know there are probably more details around this that everyone wants to know, but at this point, more detail would require looking at their books and seeing dollar amounts spent on things. That doesn't help. They overspent on sourcing materials, kept paying employees, and eventually money going out was greater than money coming in. Production halted. They announced their closure.

Even if its not the whole story there likely isn't anything they can tell you that would make it different for you or them. Their name is tarnished, employees without jobs, and people without product.
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post #82 of 182
9/20/12 at 8:59pm
I've been away for a good 8 months after having purchase a new a pair of ascend towers. I will say I'm not at all surprise by this. Some of you audio hobbyists are simply too trustful of others simply because you spoke with the owner on the phone and think he/she is nice. eD was clearly having issue sometime back in feb of 2011, a few months after the whole av123 mess from summer of 2010. Remember that huge thread where Alex and the sub owner was going at it? If I remember correctly, that was early 2011. Basically, an owner bought an eD sub, wasn't happy, had to DIY to fix the damn thing but couldn't, Alex promised him a bunch of shits and didn't follow through, he went and posted a detailed post on the forum and it went in circles. Alex showed up and promise to make the owner happy again. Again, the key here is he only made it right after the owner complained publicly. I had said at the time it smelled like av123 but there were too many fanboi, too many "oh, it must be a misunderstand." The evidence was starting to pile up then and yet people continue to look at their offering. Even after numerous delays on various products and people still buy from these guys.
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post #83 of 182
9/21/12 at 6:30pm
Quote:
Originally Posted by godzen View Post

I've been away for a good 8 months after having purchase a new a pair of ascend towers. I will say I'm not at all surprise by this. Some of you audio hobbyists are simply too trustful of others simply because you spoke with the owner on the phone and think he/she is nice. eD was clearly having issue sometime back in feb of 2011, a few months after the whole av123 mess from summer of 2010. Remember that huge thread where Alex and the sub owner was going at it? If I remember correctly, that was early 2011. Basically, an owner bought an eD sub, wasn't happy, had to DIY to fix the damn thing but couldn't, Alex promised him a bunch of shits and didn't follow through, he went and posted a detailed post on the forum and it went in circles. Alex showed up and promise to make the owner happy again. Again, the key here is he only made it right after the owner complained publicly. I had said at the time it smelled like av123 but there were too many fanboi, too many "oh, it must be a misunderstand." The evidence was starting to pile up then and yet people continue to look at their offering. Even after numerous delays on various products and people still buy from these guys.

i just went back and found it...it was actually early 2010...april/may....re reading after all that has happened recently, is for sure telling...and you were right, the future was predictable from that thread.

http://www.avsforum.com/t/1242263/in-depth-a7s-450-review-w-numbers-pics-vids/60
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post #84 of 182
9/22/12 at 4:50am
Quote:
Originally Posted by godzen View Post

I've been away for a good 8 months after having purchase a new a pair of ascend towers. I will say I'm not at all surprise by this. Some of you audio hobbyists are simply too trustful of others simply because you spoke with the owner on the phone and think he/she is nice. eD was clearly having issue sometime back in feb of 2011, a few months after the whole av123 mess from summer of 2010. Remember that huge thread where Alex and the sub owner was going at it? If I remember correctly, that was early 2011. Basically, an owner bought an eD sub, wasn't happy, had to DIY to fix the damn thing but couldn't, Alex promised him a bunch of shits and didn't follow through, he went and posted a detailed post on the forum and it went in circles. Alex showed up and promise to make the owner happy again. Again, the key here is he only made it right after the owner complained publicly. I had said at the time it smelled like av123 but there were too many fanboi, too many "oh, it must be a misunderstand." The evidence was starting to pile up then and yet people continue to look at their offering. Even after numerous delays on various products and people still buy from these guys.

The thing is.. Ethan (sub owner) was not the only person having CS, shipping, issues, etc at the time. But all of it got swept under the rug and the eD fanboys came out in force to defend them. The writing was already on the wall and Alex was in full spin mode and people believed every word.
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post #85 of 182
9/23/12 at 8:36am
someone have some update from matt tower ?
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post #86 of 182
9/23/12 at 8:51am
Quote:
Originally Posted by lardio View Post

someone have some update from matt tower ?
Last I knew he wasn't able to do anything and was blocked legally from doing more. So I wouldn't hold my breath for an update.

Sent from my DROID RAZR using Tapatalk 2
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post #87 of 182
9/23/12 at 9:55am
2300$ for nothing .... thats suck
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post #88 of 182
9/23/12 at 11:58pm
Quote:
Originally Posted by lardio View Post

someone have some update from matt tower ?
Have sent multiple emails to him....still no response frown.gif
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post #89 of 182
9/24/12 at 5:40pm
Well, I just received a letter from the Iowa Attorney Generals Office.

To sum up the letter.....

My complaint has been filed with the Consumer Protection Division. They will be contacting ED and asking them for a written response to my complaint and including an explanation of what actions they propose to take.

So, I guess I am playing the waiting game now as the letter read that it could take 4 to 6 weeks to get a response.

This is all I have to update for now.
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post #90 of 182
9/25/12 at 9:37am
Sent an email today to Steve at the Iowa attorney generals office, we'll see what they say. As it stands now I'm out $102.39 for an order I never received. Not the end of the world, but frustrating none the less. mad.gif
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