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Here we go again! No response from dial up servers! - Page 5

post #121 of 170
Hey All,
I have 2 pv-hs2000's & I am having the EXACT SAME problem kween described in post #112 above. Ok the weird thing is 1 SS just fixed [?] itself magically! & the other just hangs like kween's post. Any body have any ideas? I have tried all the usual fixes to no avail. I finally re-set the hanginging SS back to factory defaults and still no joy. It dials out, connects, sets time zones yada-yada-yada and returns "Network connect error" after about 15 minutes of connect time. At this point I am thinking pull the drive & re-image it to see if that helps, has any one done this "drastic" of a fix? Not sure if I should use the image off the working unit or one from the web. Any help would be appreciated! Thanks ALL!
post #122 of 170
Any body? Any luck? what did you do if you got a guide update?
post #123 of 170
I haven't had a guide update since last week. I tried to dial in the get new numbers from the setup 800 number. No luck. I sat and watched my unit dial in and go thru the connection, but it was very slow. After it got to checking for new software. It dropped the connection and said unable to transfer info.
post #124 of 170
Well, I don't know if anyone else has tried this or not, but I tried to contact tech support at 254-299-2705, at 3:30 ct and was told by recording the office is closed. Still not getting any updates. I have also lost all the channels as well as the guide. All I can do is use this machine like the very first VCR's that you had to program for each time of a daily event. If they have pulled the plug on us, they certainly didn't with the grace the used the last time, no notice at all.


D.H..
post #125 of 170
Have you tried using the number mentioned in post 100? That is (or was) a working alternate dial access number. To try, you put it in as the dial prefix.

There is one error scenario with the primary dial access numbers that I looked into over a year ago. If you are hitting that, just one good session with an alternate number will reset the replay's cached DNS and allow you to go back to using your local primary number.
post #126 of 170
FWIW, bailed on my SS (post#113) after a week of failed updates, put in a used 5xxx, and have been getting reliable online updates for several weeks now; the Program Guide info is still available - nobody has pulled that plug yet.
post #127 of 170
I just want to thank the Replay TV tech support folks. I have been trying to get them for a week. I got one today, he says dial ups should still be working. We tried to connect to the 800 number to no avail. We selected an alternate number, and also played with the modem speed which was set on default. We set it on 33.6 baud rate and it WORKED! So, I suggest anyone still having trouble, try a number change. He told me the primary numbers are AT&T and the alternate numbers are Earthlink.

Good luck,

Don H
post #128 of 170
Can you list the final phone number you had luck with. Please thanks
post #129 of 170
Reden,

I have two dial-up units that stopped connecting. I've tried both the original numbers that worked for the last several years and the 800 number that the units use to call into the mother ship for updated numbers/service providers when doing a new install. The units get as far as "connection established" an no further.

1) I've tried clearing the channel guide (twice)
2) I've tried changing the zip code and forcing a new dial in for numbers
3) I've tried multiple numbers including the 800 number and the 732 number posted in response #100 on this thread (I don't even get a connection on the 732 number)
4) I've tried multiple net connect manual connections
5) I've called your LaHo number and it connects fine, updates the clock, completes, and shows in the registration page. Then I followed the directions to reboot, change the number, and same connection problem. The LaHo registration notice doesn't go away. I was hoping this would reset whatever was wrong and the units would then connect normally, but no joy was obtained.
6) I use Vonage (VoIP), so I throttle the baud rate down. I've tried going further down and further up. I don't think it is a line problem though, because I connect to LaHo without problems.

Do you have any suggestions for me? I may try re-flashing the hard drive of my unit with the smaller drive -- I don't know why that would help, and I'd like to avoid doing that for the unit with the larger drive as I have like 40 episodes of the Big Bang Theory recorded on it.

Thanks,

Joe
post #130 of 170
Wow.. you can connect to LaHo using a Vonage... I'm surprised.

I can't think of why you'd be able to connect to me and not any of the other numbers. You can try a Dallas number (use the Laho phone number in the number search, no need to change zip in case you getting to me is some quirk in the Vonage routing). Be sure you remove the predial for Laho and power cycle the unit first to clear DNS caches..

The next time you connect to the Replay, I think you'll lose your LaHo changes.

Robert
post #131 of 170
Reden,

I can't get that far.

I just tried again -- the unit dials without any problems to your server, and updates the clock, checks for zones, etc, before successfully completing the connection.

Then I changed to the ReplayTV 800 number, soft-rebooted (held down the power button until it cycled) three times, and then I tried dialing in to the 800 number for new service providers with nothing beyond "connection established".

I went back to your number and it connected, after which I went back to the Replay 800 number for the prefix. This time I unplugged/plugged in the unit twice to get a "hard" power cycling. Then I tried forcing a net connect. Again, nothing beyond connection established.

So try #3 -- it connects to your server & completes. I soft-reboot twice and I change it to the 732 number posted earlier in this thread -- it never gets beyond "dialing". So I go back to my original phone number (in a 410 area code). Again, nothing beyond "connection established".

The unit never connects to ReplayTV's servers, so it stays looking like a LaHo registration.

Joe
post #132 of 170
Quote:
Originally Posted by Sancho Malaga View Post

Can you list the final phone num
ber you had luck with. Please thanks


212-203-4335. This is an alternate number in Manhattan, N Y . I could NOT connect to to the 800 number to get new numbers. But since I was already on Manhattan, (212-555), I can get to the screen that lets me change to an alternate. I'm using AT&T pots tel service. Not digital. By the way, have you tried the tech support people. They were gone for about a week, but were there last Friday. the other thing I did was change the baud rate on the modem from default to 33.6kb.
Their number is 254-299-2705.


Don H
post #133 of 170
Quote:
Originally Posted by wtkflhn View Post

212-203-4335. This is an alternate number in Manhattan, N Y . I could NOT connect to to the 800 number to get new numbers. But since I was already on Manhattan, (212-555), I can get to the screen that lets me change to an alternate. I'm using AT&T pots tel service. Not digital. By the way, have you tried the tech support people. They were gone for about a week, but were there last Friday. the other thing I did was change the baud rate on the modem from default to 33.6kb.
Their number is 254-299-2705.


Don H


Happy, happy, joy, joy
Happy, happy, joy, joy
Happy, happy, joy, joy
Happy, happy, joy, joy

Don, if you ever make it down to Raleigh/Durham, let me know so I can buy you a beer.

I put the 212 number in as my prefix and I am getting connections. I had cleared the channel guide, so I had to change the zip code to get cable provider info, and it is now slowly downloading guide info.

Thanks,

Joe
post #134 of 170
Quote:
Originally Posted by DrJoe View Post

Don, if you ever make it down to Raleigh/Durham, let me know so I can buy you a beer.
Hey!!! What about beer for me!!

Don't know when I'll be in Raleigh/Durham, but I will be at the Charlotte airport for about 45 minutes tomorrow smile.gif

Robert

(just kidding of course)
post #135 of 170
Quote:
Originally Posted by DrJoe View Post

Happy, happy, joy, joy
Happy, happy, joy, joy
Happy, happy, joy, joy
Happy, happy, joy, joy

Don, if you ever make it down to Raleigh/Durham, let me know so I can buy you a beer.

I put the 212 number in as my prefix and I am getting connections. I had cleared the channel guide, so I had to change the zip code to get cable provider info, and it is now slowly downloading guide info.

Thanks,

Joe

Well Joe.
I'm glad you made out OK. But I'm in New Orleans, not New York. I've had good luck with those Manhattan numbers for sometime. I was reluctant to share because there were so many of us, I figured everyone would jam them up, and I'd be down, too. But since the troops seem to be thinner these days, spread the wealth.

Don H
post #136 of 170
Quote:
Originally Posted by Reden View Post

Hey!!! What about beer for me!!

Don't know when I'll be in Raleigh/Durham, but I will be at the Charlotte airport for about 45 minutes tomorrow smile.gif

Robert

(just kidding of course)

Robert,

With all seriousness (or lack thereof), I'd love to buy you a beer too, if you make it to Raleigh. Of course, it would take more than 45 minutes...

We all appreciate your efforts for RTV users

Joe
post #137 of 170
I have had one recent experience where the Showstopper lingered at the "Connection established" stage, but then went on to do a full update. So, maybe I am wrong about bailing out when you don't move quickly to the subsequent stages (Setting the clock, etc.) However, I do feel that the machines still hang on some connections and you must bail out and try again. The change in strategy is just to wait longer before bailing out.

Here's what happened: I have 4 Showstoppers and 2 were failing to get updates. I removed the hard drives from one "good" machines and the two failing machines, and copied the system partition from the "good" machine to each of the failing machines. Note that, by taking this action, I knew that I would lose all my recorded shows and recording schedules on the "bad" machines, so I externally copied the shows that I wanted to save. I had to delete the saved programs and re-enter their recording schedules on the "bad" machines, but the "good" machine remained intact. Therefore, I don't recommend this solution except as an extreme measure, with some risk of deleting programming from the "good" machine.

I was concerned that all three machines would try to call in at the same time at night, so I unplugged the phone lines from 2 machines. I thought later that a better solution would have been to offset the internal clocks, let's say one with the correct time, one an hour fast and another an hour slow. (With 2 machines, I'd suggest a half hour fast and a half hour slow.)

I woke up during the night and checked the machine that was plugged into the phone line. It had updated, so I plugged a second machine into the same phone line. I turned on the TV and checked that machine's status. It gave a notice that it would call in 120 seconds. I watched the countdown and call in, and it was lingering on "Connection established" However, I just left things alone. Not too much later, I found that machine updating its schedule and, when the call completed, the schedule was filled out into the 8th day from "today." (The end time varies with DST and time zone. During standard time in the Pacific time zone, the schedule ends at 4:00 PM.)

So, that's my situation. If a machine fails to update in the future, I will wait longer at the "Connection established" stage before doing the soft reboot (holding the power button down for at least 10 seconds) and trying again.
post #138 of 170
Well, my connection difficulties are back -- guide is gone on both units and both clocks are whacked. LAHO's dial in is gone, so no easy clock fix. I don't have any beef with them taking it away, they kept the line up much longer than they could justify. The 212 number isn't working for me any more -- stuck at "connection established", nor is the 800 number.

I'm tired of fighting. It seems like once every three or four moths everything goes whacked and then I need to fight it for days to get it to work. it just isn't worth it. it is depressing to think of getting rid of it though -- I've been using it since 2001 -- at 13 years, I'm attached to it. It's like that old dog that is part of your family, but starting to have its body break down -- you don't want to make the trip to the vet even though you know it is a matter of time.

I'm going for one more shot -- I'm going to flash the partition from my last known good image -- which is many years old.

Cap,

You couldn't upload the image you used somewhere I can download it could you? Does anyone know where an image to a "known good" configuration is?

Thanks,

Joe
post #139 of 170
Quote:
Originally Posted by DrJoe View Post

Well, my connection difficulties are back -- guide is gone on both units and both clocks are whacked. LAHO's dial in is gone, so no easy clock fix. I don't have any beef with them taking it away, they kept the line up much longer than they could justify. The 212 number isn't working for me any more -- stuck at "connection established", nor is the 800 number.

I'm tired of fighting. It seems like once every three or four moths everything goes whacked and then I need to fight it for days to get it to work. it just isn't worth it. it is depressing to think of getting rid of it though -- I've been using it since 2001 -- at 13 years, I'm attached to it. It's like that old dog that is part of your family, but starting to have its body break down -- you don't want to make the trip to the vet even though you know it is a matter of time.

I'm going for one more shot -- I'm going to flash the partition from my last known good image -- which is many years old.

Cap,

You couldn't upload the image you used somewhere I can download it could you? Does anyone know where an image to a "known good" configuration is?

Thanks,

Joe

My 2020, which I've had since last century (late 1999) is still connecting. The number it dials is 903-534-2039

When I searched for "ReplayTV images", the first thing that showed up is http://www.replaytvupgrade.com/whichimage.htm
post #140 of 170
That is an image from 2003. I tried it and it didn't help. The most current image I have of my own units is from 2011 -- again, no joy.

I'm looking for a known good image from the last few months -- not something from the dawn of time.

But, to be honest, I've about given up. I'll give your number a try.

Thanks for posting it!

Joe

edit: your number didn't get any farther than any of the others. Stuck at connection established. Something happened to my units -- both were fine a short while ago, both now have their clocks reset. We had some power outages last week when winter weather dipped down to North Carolina. Maybe that caused some sort of flip out?
Edited by DrJoe - 1/27/14 at 12:22pm
post #141 of 170
Do you have a basic phone line from an incumbent phone company (AT&T, Verizon, GTE?) Anything newer is less likely to work. (Cable, VoIP, etc)

Thanks for understanding on the LAHO line.. I was paying $37/mo and it was down to mostly one guy setting his clock. (I got about 30 calls a month). Some people would try and call and I would hear their modem trying to connect w/o success. It was sad to listen to.

At this point, I think the best solution is to get a network attached unit. They are pretty cheap and you can enjoy a Replay for as long as you desire.

Robert
post #142 of 170
Hi, Robert,

I'm sure I wasn't the only one who appreciated when you had it up -- and completely understand it was coming out of your pocket money and had to go. No worries on my part!

I've used a Vonage VoIP line for at least 10 years. I slow down the modem connection speed, and have never had a telephone connection related problem with connects. I don't know why it would start crapping out now.

My problem with the network attached units is I don't have a way to get a cable to them -- unless I cut holes myself or pay someone else to run cable. Telephone is easy enough because it is there. Any newer unit would have to have a wireless ability -- or I'd have to purchase a wireless access point -- which is still a pricey option. I'm very low budget at this point -- I have a split household (between Maine & North Carolina) plus a daughter I am supporting in Texas. So I don't have money in my budget I can justify spending on something new. I'm not meaning to sound sad-sack! Life is life!.

take care,

Joe
post #143 of 170
Wifi connect is easy.. I have a $30 router configured as a bridge... allows me to connect my TV, media center, other devices via my existing wifi network.

You want a router that is sometimes called a gaming adapter. I think I'm out of spares or I'd sell you one.

Robert
post #144 of 170
Quote:
Originally Posted by Reden View Post

Wifi connect is easy.. I have a $30 router configured as a bridge... allows me to connect my TV, media center, other devices via my existing wifi network.

You want a router that is sometimes called a gaming adapter. I think I'm out of spares or I'd sell you one.

Robert

Can you suggest some brands/models to look for?

I was under the impression that they were still in the > $100 range, and that you had to get bridges that were compatible with your primary wireless router.


Joe
post #145 of 170
Quote:
Originally Posted by DrJoe View Post

Can you suggest some brands/models to look for?

I was under the impression that they were still in the > $100 range, and that you had to get bridges that were compatible with your primary wireless router.


Joe

I put in ethernet cables (much more reliable) when possible.

When not, I used an old router (Linksys WRT54G) with alternate firmware (I was using Tomato although DD-WRT is OK). This allows the router to act as a wireless bridge.

I saw one of those routers on eBay for $10.
post #146 of 170
Quote:
Originally Posted by DrJoe View Post

Well, my connection difficulties are back -- guide is gone on both units and both clocks are whacked. LAHO's dial in is gone, so no easy clock fix. I don't have any beef with them taking it away, they kept the line up much longer than they could justify. The 212 number isn't working for me any more -- stuck at "connection established", nor is the 800 number.

I'm tired of fighting. It seems like once every three or four moths everything goes whacked and then I need to fight it for days to get it to work. it just isn't worth it. it is depressing to think of getting rid of it though -- I've been using it since 2001 -- at 13 years, I'm attached to it. It's like that old dog that is part of your family, but starting to have its body break down -- you don't want to make the trip to the vet even though you know it is a matter of time.

I'm going for one more shot -- I'm going to flash the partition from my last known good image -- which is many years old.

Cap,

You couldn't upload the image you used somewhere I can download it could you? Does anyone know where an image to a "known good" configuration is?

Thanks,

Joe
My 212 AC stopped working again, too. I messed around with a while. I finally slowed the modem down a bit to 31.3 if recall correctly. I had been using the alternate numbers in the 212AC. I switched to the primary number and it worked like a charm. Hooray!
post #147 of 170
By the way. I should also mention that when I tried to connect to the 800 number, to find new numbers, it worked 3 out of 4 times. This is since I slowed down the modem.
post #148 of 170
Would you post or PM me with the number that works for you so I can try it?

I'm already slow on the medem settings, but can try slowing down further.

thanks,

Joe
post #149 of 170
In answer to Dr. Joe, I could provide the system partition, but I don't know how useful it would be to you. I have it configured to provide a local channel guide and to call a local number. You would need to "change input and dialing settings" for your area, and probably mess things up in the process.

Hundreds of times, I used the method of tricking the Showstopper to dial in to get new local numbers, then, if the unit were to "hang," holding the power button down to perform a soft reset. The worst consequence was to return to an "out of the box" setup, which I waded through. More recently, I have had two occasions where the unit went into a repeated reset mode. My only solution was to restore the system partition from another machine.

I am confident that some piece of data stored in the system partition determines whether the machine gets through to a server to update the channel guide. When I do a brute force system copy, I get that data along with everything else. Perhaps one of the forum users, with a better knowledge of how the system works, can share a file with working data.

Note that I have a standard phone line connected to the local phone company. I use one of the numbers supported by AT&T (not earthlink.) Some of the voice over IP and other phone line providers do not officially support modems, so you may have hit or miss experiences with them. A lower baud rate might help with them. However, FAX machines run at 9600 baud, to my best recall, and some of these providers do not support FAX machines, so you might have to throttle back significantly.
post #150 of 170
Well, regarding Vonage + ReplayTV dialup, I've used it successfully since ~ 2004, so I don't think it is the problem. The clocks on the unit completely reset (to 1999), so something happened beyond connection failures related to the phone line. if it was a line connection problem, worst that I would think would happen would be an empty guide. I've tried the first suggestion -- basically it dials in and chokes at "connection established" -- the only way to get the modem to work again is to do a soft (or hard power) reboot. And I still have the same problem.

I think you are right about the missing piece of data -- but the pointer might be in the RAM rather than on the hard drive. When I was trying to deal with this last year, it seemed like you could have a machine connect fine, then there would be a power outage & hard reboot (like happened to me twice in the last few weeks during storms) and then you'd be stuck using an old pointer and couldn't connect anymore until you connected successfully with LAHO, or some other server that had the right pointers.

For the 5000 series units, are they all registered/unlocked out of the box now? There are some for sale on eBay that claim to be "new in box". Are they going to run with guide updates if I pick up a second hand router & hack it to run as a wireless access point?

Thanks,

Joe
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