Originally Posted by Archaea
Randy I don't know who to complain to officially, but Dell is usually pretty good if you escalate up the chain of mgmt. If you aren't getting any satisfaction from their India based first level support ask to speak with a supervisor. I've dealt with their tech support quite a bit and had good luck personally! If worst comes to worst I can probably help you get your machine running again, or help you find a new one.
Here is what they do,, first they connect you with someone to sell extended warranties and promise a fix and then they don't fix it. I can't tell you how pissed I am after spending more than 2 hours on the phone with repeating mulitple times my service tag number. I am so tired as an old guy. By the way, I anticiapated this and bought an Alienware laptop (like you Jonathan) but the extended warranties IMO are a fraud and I am reporting to the BBB because they have not fixed my Inspiron 14Z