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POPCORN HOUR A-400 is coming soon - Page 49

post #1441 of 2288
Quote:
Originally Posted by adamnyholt View Post

I apologize if this has been posted somewhere else in this huge thread smile.gif

But...., can you post a link to this "forum firmware" I'm about to order my A400 and want to get my ducks in a row smile.gif Thanks!

http://www.networkedmediatank.com/showthread.php?tid=67094
post #1442 of 2288
Well, I didn't expect to be at a crossroads with the 400 so early, but if it doesn't play back files correctly, what's a guy to do? I honestly figured my straightforward mkv's through an attached usb would be lock with this thing...I was only really reading about network, 3D, and/or ISO issues. I have to say (again) that I'm just a bit flabbergasted that this box is not playing these most basic of video files 6 months after becoming available.

Just doesn't make any sense to me.


James
post #1443 of 2288
You're not instilling confidence in me to retry the A-400 wink.gif. Had one at launch, only to eBay it promptly due to poor playback, especially 3D.
post #1444 of 2288
He is only one with mkv playback issues that I have ever seen. So either its the drive or faulty unit. Everyone in the firmware thread is saying the same thing. Only ISO files ever had issues mkv was solid from the start. He needs to test with another drive or an old usb stick or something just to rule out the HD
post #1445 of 2288
it could be your mkv's... I gave up on makemkv awhile ago as I always had issues with them. I know some people love them but I am not a big fan. I prefer a single iso rip.
post #1446 of 2288
Quote:
Originally Posted by mastermaybe View Post

Well, I didn't expect to be at a crossroads with the 400 so early, but if it doesn't play back files correctly, what's a guy to do? I honestly figured my straightforward mkv's through an attached usb would be lock with this thing...I was only really reading about network, 3D, and/or ISO issues. I have to say (again) that I'm just a bit flabbergasted that this box is not playing these most basic of video files 6 months after becoming available.

Just doesn't make any sense to me.


James

If you have another hard drive, try copying those mkv's over to it and see if they play properly...
just tossing out ideas here at this point,.,
post #1447 of 2288
There's merit to what you guys are suggesting...I need to get off my ass and try another HDD. I was just really hopeful after getting great results for a few hours after the f-ware update the other day.

It's just so odd. Cuz even throwing something on a thumb drive doesn't guarantee me anything as I have had good lil streaks with the Seagate. Still though, I'm kinda at the same point: it's the HDD or a faulty unit.

Thanks again.

James
Edited by mastermaybe - 5/15/13 at 6:53pm
post #1448 of 2288
The only issue with mkv's that I have is the micro stutter issue when setting resolution to 1080p & framerate sync to NTSC/24. Other than that mkv play flawlessly.
post #1449 of 2288
Quote:
Originally Posted by mastermaybe View Post

There's merit to what you guys are suggesting...I need to get off my ass and try another HDD. I was just really hopeful after getting great results for a few hours after the f-ware update the other date.

It's just so odd. Cuz even throwing something on a thumb drive doesn't guarantee me anything as I have had good lil streaks with the Seagate. Still though, I'm kinda at the same point: it's the HDD or a faulty unit.

Thanks again.

James

The issue with big new drives is all the crazy green spin down technology inside them it make work while the drive is ramped up to full spin but it could be the drive is trying to spin itself slower causing stutter hence try a diff drive either internal or a usb stick if you can even network streaming would work to rule out the drive.
post #1450 of 2288
Test the HDD with another A400 or media player and see if it has the same issue. If it does then the HDD might be the culprit. If it doesn't then return the A400.
post #1451 of 2288
Quote:
Originally Posted by halfelite View Post

The issue with big new drives is all the crazy green spin down technology inside them it make work while the drive is ramped up to full spin but it could be the drive is trying to spin itself slower causing stutter hence try a diff drive either internal or a usb stick if you can even network streaming would work to rule out the drive.

Thanks for the tips, but why would network streaming rule out the drive? It's (content) still coming off an HDD, no? Perhaps you're suggesting something off my laptop via the network? Prolly, I'd guess.

The thought of going to yet another drive really pains me but I'll of course have to do it if that's the problem.

As I said earlier, I was a bit concerned about the nature of a "backup plus" drive and its ability to reliably serve up big files like these for streaming, but I guess I talked myself out of it...and felt especially good when the drive was WRITING at 25+ MBps...5 times that of what's needed for a single 1080 stream.

Sigh. So it goes.

James
post #1452 of 2288
Well, I attempted to stream a file from my laptop yday, but after about ten minutes I gave up. I anticipated to simply use the "browse" function on the 400 to find my laptop and then select the proper folder, but the 400 seemed to find nothing other than the old shares from the original owner. I entered the "add a share" area, but it was over my head so I escaped before doing any damage.


James
post #1453 of 2288
Quote:
Originally Posted by mastermaybe View Post

Well, I attempted to stream a file from my laptop yday, but after about ten minutes I gave up. I anticipated to simply use the "browse" function on the 400 to find my laptop and then select the proper folder, but the 400 seemed to find nothing other than the old shares from the original owner. I entered the "add a share" area, but it was over my head so I escaped before doing any damage.


James

I assume you set up those folders on your laptop for sharing?
post #1454 of 2288
Quote:
Originally Posted by mastermaybe View Post

Well, I attempted to stream a file from my laptop yday, but after about ten minutes I gave up. I anticipated to simply use the "browse" function on the 400 to find my laptop and then select the proper folder, but the 400 seemed to find nothing other than the old shares from the original owner. I entered the "add a share" area, but it was over my head so I escaped before doing any damage.


James

There is a link for firmware to allow you to select from different network set-ups so you can test to see which network settings work best for you if you plan on playing files from over your network.

I decided to use a 3TB green drive I installed as a second drive in my main PC as another drive for my PCH to stream movies from so I added the drive as a 'share'. This drive is in addition to the internal drive and 10 USB connected drives. 9 of the USB drives are Fantom Green drives. I only purchase those drives because they are green and spin-down when not in-use to have them last longer (less wear and tear). I've been using these drives for several years since they were connected to my A110 (the A110 along w/a 2TB Fantom Green drive reside in the living room now) and the play the files without any issue.

My A400 is wired and I don't have 1GB networks since some of my network 'pieces' don't aren't 1GB capable.

I have not had any issues playing a BD rip from my 3TB Green drive from my PC (also wired).
post #1455 of 2288
^ thanks. I went the direct connect USB route specifically to avoid potential network issues. I never anticipated that I'd have problems playing back files while connected to a hard drive.


James
post #1456 of 2288
Quote:
Originally Posted by dbone1026 View Post

I assume you set up those folders on your laptop for sharing?

Yes. My western digital Live player found and played them without issue.

James
post #1457 of 2288
You mentioned old shares still being listed in the folder, I wonder how the PCH handles those if they are no longer available on the network? Maybe it is trying to look for them to aggregate them and that is causing the stuttering?

Bill
post #1458 of 2288
Quote:
Originally Posted by mrfattbill View Post

You mentioned old shares still being listed in the folder, I wonder how the PCH handles those if they are no longer available on the network? Maybe it is trying to look for them to aggregate them and that is causing the stuttering?

Bill

What? rolleyes.gif Have the unit replaced. This wouldn't be the first or last time a device is defective.
post #1459 of 2288
Quote:
Originally Posted by mrfattbill View Post

You mentioned old shares still being listed in the folder, I wonder how the PCH handles those if they are no longer available on the network? Maybe it is trying to look for them to aggregate them and that is causing the stuttering?

Bill

If you make a share on your PCH it will remain there whether or not the drive location still exists. It has no impact on streaming. You have to delete them if they are no longer viable.
post #1460 of 2288
^ Well (gus),

1. Seeing I'm the second owner, I'm not sure that's an option.

and...

2. if the shares are erased and the problem dissipates, I'll be happy and it will only (likely, anyway) be the result of another bug that will cause all 400's the same problem.


Fatbill's merely speculating anyway, I'm going to dump them, do a hard reset, and re-install the firmware when I get home.

thanks

James
post #1461 of 2288
Quote:
Originally Posted by GusGus748s View Post

What? rolleyes.gif Have the unit replaced. This wouldn't be the first or last time a device is defective.

I was just thinking out loud about how the device treats shares that are no longer available, does it just look for it once and then ignore it if it's not found, like a mapped network drive in Windows or does it periodically check the network. Being that is was a second hand player, I wonder if the initial owner had any problems with it.

Bill
post #1462 of 2288
Quote:
Originally Posted by mastermaybe View Post

^ Well (gus),

1. Seeing I'm the second owner, I'm not sure that's an option.

and...

2. if the shares are erased and the problem dissipates, I'll be happy and it will only (likely, anyway) be the result of another bug that will cause all 400's the same problem.


Fatbill's merely speculating anyway, I'm going to dump them, do a hard reset, and re-install the firmware when I get home.

thanks

James

Well, option 2 is probably the best option you've got. Start from scratch! biggrin.gif
post #1463 of 2288
Quote:
Originally Posted by mrfattbill View Post

I was just thinking out loud about how the device treats shares that are no longer available, does it just look for it once and then ignore it if it's not found, like a mapped network drive in Windows or does it periodically check the network. Being that is was a second hand player, I wonder if the initial owner had any problems with it.

Bill

I didn't know it was a used unit. A full reset and firmware update should of been done first, which is what mastermaybe will be doing.
post #1464 of 2288
Boy the more I think about it the more difficult it is to believe that the HDD cannot read/output the 3-6 MBps it would take for an HD stream. Is this "spin down" phenomenon bona fide, read: documented? The more I read about it -even re this Back Up Plus model- the more it seems that this occurs when the drive senses no "demand" for at least minutes if not an hour+, which would obviously not be the case playing back an HD movie.

Anyone with experience finding a drive to be unusable for streaming because of this, or have some helped me along in inventing a problem that doesn't exist. tongue.gifmad.gifbiggrin.gif

thanks again.

James
Edited by mastermaybe - 5/16/13 at 11:06am
post #1465 of 2288
Quote:
Originally Posted by GusGus748s View Post

I didn't know it was a used unit. A full reset and firmware update should of been done first, which is what mastermaybe will be doing.

Agreed.

Bill
post #1466 of 2288
Quote:
Originally Posted by GusGus748s View Post

I didn't know it was a used unit. A full reset and firmware update should of been done first, which is what mastermaybe will be doing.

Yes, correct. Honestly, upon firing up the unit and getting started, it really did appear that it had already been done (and I kinda expected to be, considering the member I purchased it from)...all fields were blank and I needed to run the set up. It was only upon discovering theses shares did it appear that it had not been (reset).

No biggie, it'll be done soon.

James
post #1467 of 2288
Quote:
Originally Posted by mastermaybe View Post

Yes, correct. Honestly, upon firing up the unit and getting started, it really did appear that it had already been done (and I kinda expected to be, considering the member I purchased it from)...all fields were blank and I needed to run the set up. It was only upon discovering theses shares did it appear that it had not been (reset).

No biggie, it'll be done soon.

James

Do this. do a full system reset followed by flashing the firmware then followed by another system reset. Like everyone is saying its very strange for you to get mkv problems over USB. and even if its a second hand unit its still within the year period for an RMA if the device is defective. And you would be surprised the strange things with USB that can throw things off from incompatibility between the usb controller and the device, to green spin downs, to even how it was formatted. Take WD drives for example if they are backward compatible with windows xp a pch will not see the device at all. there is a hidden wd format tool on there website that once you run specifically has an option for compatibility with any non windows machines. WD is usually the company we see most issues come from seagates usually run pretty good. But being you have a new 4tb drive I doubt many people are running them so you might be the first person with a 4tb and an A400
post #1468 of 2288
^ Alrighty, will do.

thanks
James
post #1469 of 2288
Ok, update...

Hooked the 4TB Seagate up to my WDTV Live.

Played 5 files back for 2+ hours. Zero buffering.

Re-hooked up the 400, performed the reset...starting the same 5 files ...good so far through the first 5 minutes of American Psycho.

We'll see...

James
post #1470 of 2288
Quote:
Originally Posted by mastermaybe View Post

Ok, update...

Hooked the 4TB Seagate up to my WDTV Live.

Played 5 files back for 2+ hours. Zero buffering.

Re-hooked up the 400, performed the reset...starting the same 5 files ...good so far through the first 5 minutes of American Psycho.

We'll see...

James

Hey James. The rest of your testing go well? I'm very curious as I just ordered my A-400 and now i'm nervous eek.gif
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