Just FYI all: after being not at all pleased with some of the "moderation" on cloud media's "non official" official forum, I finally relented and posted the following...
"I have now officially opened a case with cloud media. I can state with 100% certainty and honesty that I've never spent this much time and energy attempting to resolve such a core part of a device's functionality. Honestly, I would have returned this months ago, but I bought it with the understanding that there would be some growing pains- both for me and this young media player. But after throwing everything but the kitchen sink (not YET, anyway) at it, I'm just in disbelief I haven't at least got LUCKY at this point.
Onward, I have to say I don't appreciate the condescension and completely inaccurate representation of me or my posts (and others), here, from moderators or anyone else. "yada yada yada" and "if it's broke, fix it" are non productive and really, just wastefully combative.
What would any reasonable person THINK I've been trying to do, besides PRECISELY that (fix things)? I feel I have been more than patient and have pushed my know-how and "expertise" FAR beyond their limits and I don't appreciate anyone suggesting anything to the contrary. This all "never minds" the fact that I've drove others out of their respective minds, elsewhere, in an unrelenting attempt to correct my/the 400's issues. Thankfully there are many generous and good people (here, included) that have offered assistance.
Well, I suppose I can open yet another thread on this site dedicated to my problem, but how many times should I do so until it becomes madness?
I'm just here in search of a solution so I can watch movies. The end. If that search- on a forum CONNECTED to the device manufacture's home page- brings so much hostility, please point to a superior option- although honestly, I'd be shocked if it's an avenue I haven't already explored."
I don't think the post was a bit unreasonable. Very (we'll politely say) "odd" tone over there.
When I had the A300, and I called them for an issue, the PCH Tech told me it was my fault the a300 wasn't working correctly. After a week of ownership I sent that POS back. PCH customer service is probably at the top 3 worse customer service I've ever dealt with.