Originally Posted by Opentoe
At least the customer has some form of resolution and solution with those other companies. With a media player company you are pretty much screwed. I guess I've been lucky. I've probably owned over 20 different TV's. Over 20 different DVD players, BD players. Over a dozen receivers and hundreds of electronics equipment costing thousands and never had real issues. Everything worked out of the box. The later years buying electronics is much easier to buy something because you can do some research online making sure what you are buying isn't a lemon.
Yes, if you've purchased 'hundreds' of pieces of electronic equipment without issues you're lucky. Here's my streak over the last 11 years or so:
AVR's - 2 out of 5 failed completely just outside of warranty, 1 had a serious firmware issue that required replacement of the AVR. Name brands - Onkyo, Denon, and Sony.
TV's - 1 developed a serious issue less than a month after purchase, the next was the only model from that company that downscaled 720p signals to 540p, and the 3rd ran through bulbs like nobody's business. Name brands - Toshiba, Sony, Mistubishi
Bluray players - First player simply wouldn't play some discs, it needed firmware updates in order to do so. 6 months later when the firmware was finally released so I could play those discs, they broke playback on several others. - Samsung
Consoles - Bought a PS3 to replace that Samsung, PS3 #1 failed after 14 months.
But you're right, the internet IS great. You can find the class action lawsuit that Samsung just lost if you know the right search terms. With the speed that things change today, that doesn't future proof you that much though.
Feel free to google "Samsung Plasma Cracked Glass" or "Samsung peeling filter". Good times for solid electronics huh?