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Onkyo problems? HDMI, overheating problems etc - vote here to let Onkyo know what you think! - Page 2

Poll Results: Given the problems you have had with your x007 series Onkyo unit, would you buy Onkyo again? Tick all that apply.

This is a multiple choice poll
  • 17% (29)
    Yes, I would still choose Onkyo again
  • 22% (38)
    No, I would definitely not choose Onkyo again
  • 33% (56)
    Maybe - if Onkyo can reassure me that future units will not have similar problems
  • 13% (22)
    No - I would buy a Denon next time
  • 1% (3)
    No - I would buy a Pioneer next time
  • 4% (7)
    No - I would buy a Marantz next time
  • 0% (1)
    No - I would buy a Sony next time
  • 13% (22)
    No - I would buy another brand next time (not specified)
168 Total Votes  
post #31 of 76
Thread Starter 
Quote:
Originally Posted by joehonest View Post

To be fair to onkyo and to show others that not all onkyo units fail, but provide many years of trouble free service for there owners. You should have a list of models with trouble free operation.
Its to bad that onkyo has its defects but I bet the overall % is low, but we should find this out, but if you make the polls one sided we'll never know.

 

I agree that it is a small percentage. Onkyo have worldwide AVR sales of over 7 million units and are No 1 in the UK with a 34% market share and No 1 in France and No 2 in Germany. Almost certainly No 1 or 2 in the USA too.  But this is a poll to see what owners who have had problems intend to do for their next purchase - it's not a poll designed to discover the relative percentages of owners who have had, or who haven't had, problems.

post #32 of 76
TX-NR807

Broke 3 weeks out of warranty.

Never
Buying
Another
Onkyo
Again
Ever
post #33 of 76
A week into my 5008 being in the shop for repair myself. I too voted option 3. After reading this forum and being aware of the possible lengthy repair time, I have put in a Sony str-dn1030 as a temporary unit. I guess you don't know what you have until it's gone............... It takes the Sony forever to decide to pass 1080/24 and 3D through it. Very frustrating but it will get me by until the 5008 is fixed. I did go to Onkyo's site and purchase an extended warranty for 85 bucks for an additional 2 years. Even though their "rules" state the extended warranty needs to be purchased within the original 2 year deal, and I was 3 days out of that, I'm still expecting they honor it. Evidently, once you recieve stuff from them, you need to fill it out and sent it back. If I have any trouble with that, I'll report back. It is my intention that they WILL honor it if they want my future business! We'll see how that goes. The Onkyo, when it is working, is a joy to listen to.

This is the third Onkyo reciever I have had along with a 6 disc dvd/cd/dvd-a/sacd player and all previous models have been fantastic. Moving forward? Who knows.

John
post #34 of 76
Thread Starter 
Quote:
Originally Posted by Guzzi 1 View Post

A week into my 5008 being in the shop for repair myself. I too voted option 3. After reading this forum and being aware of the possible lengthy repair time, I have put in a Sony str-dn1030 as a temporary unit. I guess you don't know what you have until it's gone............... It takes the Sony forever to decide to pass 1080/24 and 3D through it. Very frustrating but it will get me by until the 5008 is fixed. I did go to Onkyo's site and purchase an extended warranty for 85 bucks for an additional 2 years. Even though their "rules" state the extended warranty needs to be purchased within the original 2 year deal, and I was 3 days out of that, I'm still expecting they honor it. Evidently, once you recieve stuff from them, you need to fill it out and sent it back. If I have any trouble with that, I'll report back. It is my intention that they WILL honor it if they want my future business! We'll see how that goes. The Onkyo, when it is working, is a joy to listen to.

This is the third Onkyo reciever I have had along with a 6 disc dvd/cd/dvd-a/sacd player and all previous models have been fantastic. Moving forward? Who knows.

John

 

I'm on my 4th Onkyo (5509 prepro) and all have been good, fortunately. The brand loyalty is holding up very well if our little poll is anything to go by. Good luck with the repair!

post #35 of 76
I previously had a 707 and never had any problems. Now I have a 818 and after 12+ hours of use, can't even tell that it's on. Absolutely no heat at all. This is with the volume on -15dB, seven channels driven, and all speaker CO-ers set at 40Hz as Audyssey found them. It sits out in the open on 4 inch high hardwood blocks and receives plenty of air.

As you can see, I voted with my dollars, "Yes, I would still choose Onkyo again"
Edited by Patrick Murphy - 11/5/12 at 5:53am
post #36 of 76
Quote:
Originally Posted by kbarnes701 View Post

I'm on my 4th Onkyo (5509 prepro) and all have been good, fortunately. The brand loyalty is holding up very well if our little poll is anything to go by. Good luck with the repair!

47% would not buy Onkyo again or would buy something else. I'm not seeing a very good percentage of brand loyalty there.
post #37 of 76
Thread Starter 
Quote:
Originally Posted by XStanleyX View Post

Quote:
Originally Posted by kbarnes701 View Post

I'm on my 4th Onkyo (5509 prepro) and all have been good, fortunately. The brand loyalty is holding up very well if our little poll is anything to go by. Good luck with the repair!

47% would not buy Onkyo again or would buy something else. I'm not seeing a very good percentage of brand loyalty there.

39% are saying they will have another Onkyo if they are sure the problems have been resolved (they have wrt to the overheating HDMI board) and 11% are saying they will buy another Onkyo/ So 50% so far are staying with Onkyo or considering staying with Onkyo if reassured. That's pretty good brand loyalty IMO in a survey which ONLY represents people who have had a problem with Onkyo in the past.

post #38 of 76
I am wondering how you will get this information to Onkyo? I have JUST had the HDMI board issue over the weekend. Almost 2 years to the day of putting my 807 in service. I am expecting a fight with Onkyo. They have the worst customer service of any electronics company I have dealt with. I have had an ongoing issue since this receiver was new, The NET feature has never worked. I took it to the BBB, which is also a scam...no resolution. I gave up on Onkyo then. I have been waiting for the board to fail. NEVER again, will an Onkyo product cross my doorstep. Here's the worst part, I have recommended them to multiple friends, in the past. One of which has purchased on my recommendation.
post #39 of 76
Quote:
Originally Posted by kevin g. View Post

I am wondering how you will get this information to Onkyo? I have JUST had the HDMI board issue over the weekend. Almost 2 years to the day of putting my 807 in service. I am expecting a fight with Onkyo. They have the worst customer service of any electronics company I have dealt with. I have had an ongoing issue since this receiver was new, The NET feature has never worked. I took it to the BBB, which is also a scam...no resolution. I gave up on Onkyo then. I have been waiting for the board to fail. NEVER again, will an Onkyo product cross my doorstep. Here's the worst part, I have recommended them to multiple friends, in the past. One of which has purchased on my recommendation.

They've been really good about having them repaired out of warranty. They know this has been a problem. As long as you have the receipt and you bought it from an authorized dealer there will be no problem.
post #40 of 76
Well, seeing as my 5008 has already been in for the HDMI board problem (and who knows if the new board has fixed the problem or merely reset the clock for another 1.5 years), I decided the $85 (actually $74.20 after discounts for having previously registered the unit) for the 2-year extended warranty was a justifiably prudent expense.

The unit is awesome when it's working properly, but considering the ~$2k cost of replacement, the price to value ratio in this case is pretty good.


Max
post #41 of 76
I will NEVER,I repeat NEVER PURCHASE ANOTHER ONKYO PRODUCT AGAIN! I have the 5008 since 2010. Last yer my unit succumbed to the ribbon issue. Now I think my hdmi board has gone out. So now I have to load this monster up and be without an av receiver in the most entertainment filled months of the year. I really miss my PIONEER ELITE.
post #42 of 76
I will NEVER,I repeat NEVER PURCHASE ANOTHER ONKYO PRODUCT AGAIN! I have the 5008 since 2010. Last yer my unit succumbed to the ribbon issue. Now I think my hdmi board has gone out. So now I have to load this monster up and be without an av receiver in the most entertainment filled months of the year. I really miss my PIONEER ELITE.
post #43 of 76
I have an Onkyo 3010. I can say it is no hotter than the Denon 3808 I used to have. It gets very warm in the rear right section, but definately not hot.
post #44 of 76
Thread Starter 
Quote:
Originally Posted by cybrsage View Post

I have an Onkyo 3010. I can say it is no hotter than the Denon 3808 I used to have. It gets very warm in the rear right section, but definately not hot.

 

By all accounts Onkyo fixed the problem of the HDMI board running so hot (rear right corner). Do you use any external cooling (fans) anyway?

post #45 of 76
Quote:
Originally Posted by kevin g. View Post

I am wondering how you will get this information to Onkyo? I have JUST had the HDMI board issue over the weekend. Almost 2 years to the day of putting my 807 in service. I am expecting a fight with Onkyo. They have the worst customer service of any electronics company I have dealt with. I have had an ongoing issue since this receiver was new, The NET feature has never worked. I took it to the BBB, which is also a scam...no resolution. I gave up on Onkyo then. I have been waiting for the board to fail. NEVER again, will an Onkyo product cross my doorstep. Here's the worst part, I have recommended them to multiple friends, in the past. One of which has purchased on my recommendation.

As Stanley mentioned, Onkyo has been decent with dealing with this issue. When I placed the call to them, it was Sunday. Their menu says to call during the week for warranty stuff, but I stayed on the line in order to at least have a call into them since it was exactly 2 years to the day. It took a while of waiting but I did talk to someone. I was told not to worry, that it will be taken care of. I was also told that they, as a general rule, will honor a warranty claim within 45 days after the warranty expires. A friend in the car business calls it a "hidden warranty" that companies will honor. Also, as mentioned, they are aware of the issue so if you decide to have it repaired I believe they will do it under warranty.

As an aside, I mentioned I purchased an extended warranty, (which I hope I never need). I have yet to recieve something from Onkyo to fill out and return. I do see where the transaction is pending in my bank account so it looks like they are going to take my money, which equals getting the warranty. (I mention this because they state an extended warranty needs to be purchased during the original warranty period of which I was 3 days out.) Anyway, I was also fortunate to be within driving distance of an authorized repair center so I didn't have to worry about shipping it. I have not heard anything as of yet, but it has been a bit under 2 weeks since I dropped it off. I truly do hope the replacement piece is better than the failed part.

As I sit and think about it, I realize just how complex a lot of modern stuff is. There is a lot going on to make it easy for the user. For example, I recently replaced my 10 year old car. Same model, better fuel economy. Traction control, vehicle stability control, variable valve timing, the list goes on. There is a lot of "stuff" going on behind the scenes. I decided to purchase an extended warranty for that as well, even though my old car was 100% trouble free for the entire 10 years of ownership. Common sense would suggest that Onkyo cannot bench test something for 2 years before it is released to the consumer. My reciever is the heart of my system, as I'm sure it is for most here. If anything is on, so is my reciever. Even just watching TV. Having said that, I doubt Onkyo in this case could simulate, on an accellerated basis, 2 years worth of service with a difinitave answer. Further, at the rapid pace that tech is advances, if they sat on something too long it would be outdated before it ever hit the streets.

Don't get me wrong. I don't like that I, or anyone else, has trouble, but considering how widespread it appears to be, I have to believe it was unforseen by them. Onkyo has been around for some time, and I would hope they have no desire to drive themselves out of business by putting out a shoddy product from cutting corners. I also understand what others have said. For the same reasons, I will never have a Chevy in my driveway! Are they bad? Probably not, but having been stranded several times years ago, (before cell phones), left a bad taste in my mouth. So for those that have had enough, I can understand that.

John
post #46 of 76
Guzzi, my 807 was in the shop for three weeks so hopefully you don't have too much longer to wait. According to the Onkyo forum administrator
they are replacing the HDMI boards with redesigned ones. Hope you get yours soon.
post #47 of 76
Thread Starter 
Quote:
Originally Posted by Guzzi 1 View Post

Don't get me wrong. I don't like that I, or anyone else, has trouble, but considering how widespread it appears to be, I have to believe it was unforseen by them. Onkyo has been around for some time, and I would hope they have no desire to drive themselves out of business by putting out a shoddy product from cutting corners. I also understand what others have said. For the same reasons, I will never have a Chevy in my driveway! Are they bad? Probably not, but having been stranded several times years ago, (before cell phones), left a bad taste in my mouth. So for those that have had enough, I can understand that.

John

 

A great and well-considered post. I hope your Onkyo continues to give you years of good service.

post #48 of 76
Quote:
Originally Posted by kbarnes701 View Post

By all accounts Onkyo fixed the problem of the HDMI board running so hot (rear right corner). Do you use any external cooling (fans) anyway?

I do run a silent Noctua 120mm fan on the rear right corner (the hottest part), simply because I happened to have a few sitting around. It makes me feel better, though I do not actually think I need it. Cooler is always better wrt electronics. smile.gif
post #49 of 76
I wonder how many of the reported Onkyo AVRs issues were due to inadequate ventilation..rolleyes.gif
Onkyo recommends a minimum of 3"- 4" of free-air clearance for the L/R sides and top cover....


Just my $0.02... wink.gif
post #50 of 76
Quote:
Originally Posted by M Code View Post

I wonder how many of the reported Onkyo AVRs issues were due to inadequate ventilation..rolleyes.gif
Onkyo recommends a minimum of 3"- 4" of free-air clearance for the L/R sides and top cover....


Just my $0.02... wink.gif
That's a good question, but considering several of us (myself included) have been using external fans to increase ventilation over the stock designs heat dissipation and STILL suffered HDMI board failure, I wonder what the source of the failure is? I've had the external heat extractor fan on it since the 2nd week after I first got it. I'd read about them running hot, in particular over the right rear section, and with the unit sitting in open air, I could feel this with my bare hand, so I opted to get cooling fans.

After learning the code for the internal temperature gauge, I checked it with and without the fans and can confirm that the fans dropped the measured temps by 7-11c depending on the load. I've since reduced the load even more by using external amps, but the majority of the heat was still over that right rear quadrant.

Pity I didn't think of it before, but I should have taken some thermal images of the unit before it began malfunctioning. Would have been interesting to compare the images with and without cooling fans and with the new HDMI board.

I also own a 3000GT and the earlier models of it suffered ECU failure after a number of years because they used a cheaper brand of capacitors, which, after X amount of time, began leaking and would corrode the board (fortunately they'd changed the brand of capacitors they were using in my model year).

As I mentioned in an earlier post, I wonder if they rectified the problem with the new replacement boards or if the new board merely resets the MTBF clock another ~1.5 - 2 years?



Max
Edited by djbluemax1 - 11/11/12 at 3:35pm
post #51 of 76
Thread Starter 
Quote:
Originally Posted by cybrsage View Post

Quote:
Originally Posted by kbarnes701 View Post

By all accounts Onkyo fixed the problem of the HDMI board running so hot (rear right corner). Do you use any external cooling (fans) anyway?

I do run a silent Noctua 120mm fan on the rear right corner (the hottest part), simply because I happened to have a few sitting around. It makes me feel better, though I do not actually think I need it. Cooler is always better wrt electronics. smile.gif

 

Absolutely. I am using a 5509 prepro now, which is not supposed to suffer from the heat issue, but I still use my two Noctua 120mm fans that I had on my old 5007. I have them, it's easy, they’re quiet, so why not? As you say, cooler is better...

post #52 of 76
Quote:
Originally Posted by M Code View Post

I wonder how many of the reported Onkyo AVRs issues were due to inadequate ventilation..rolleyes.gif
Onkyo recommends a minimum of 3"- 4" of free-air clearance for the L/R sides and top cover....
Just my $0.02... wink.gif
Pure BUNK on Onkyo's part...Mine is in a basement theater, where the back of my rack opens in to my non-heated mechanical room, block walls, cool and dry. I have had 3+ inches all around the receiver since day one.
IF there were any validity to this reasoning, how would almost all cases take roughly two years to manifest?
post #53 of 76
Thread Starter 
Quote:
Originally Posted by kevin g. View Post

Quote:
Originally Posted by M Code View Post

I wonder how many of the reported Onkyo AVRs issues were due to inadequate ventilation..rolleyes.gif
Onkyo recommends a minimum of 3"- 4" of free-air clearance for the L/R sides and top cover....
Just my $0.02... wink.gif
Pure BUNK on Onkyo's part...Mine is in a basement theater, where the back of my rack opens in to my non-heated mechanical room, block walls, cool and dry. I have had 3+ inches all around the receiver since day one.
IF there were any validity to this reasoning, how would almost all cases take roughly two years to manifest?

Yeah, it's a design fault. The HDMI board gets very hot and the components on or near it can't take the heat indefinitely. As Max says above, even with external cooling fans on it, the HDMI board will still fail eventually. I guess Onkyo used some components that had a heat rating too low for the heat that board generates. It's a bummer for sure and one that, hopefully, Onkyo have fixed in later versions. I guess they can't test bench a unit for 2 years before releasing it, so it seems that it's just one of those problems that only manifests itself in the field, unfortunately for those affected by it. To give them credit, they are repairing affected units out of warranty from what I've heard - but being without an AVR is torture for us addicts, so it's still a painful experience.

post #54 of 76
Quote:
Originally Posted by M Code View Post

I wonder how many of the reported Onkyo AVRs issues were due to inadequate ventilation..rolleyes.gif
Onkyo recommends a minimum of 3"- 4" of free-air clearance for the L/R sides and top cover....
Just my $0.02... wink.gif

I can say that mine is not one with inadequate venting. Open front, back and room around the sides. Plenty of room for air to get around it.

John
post #55 of 76
BTW, after getting it back from the service center the 2nd time (they installed the wrong HDMI board the first time. It came back missing the rear USB port), I upgraded my fans. Back when I first got the 5008 and tested the temps, it could hit 51-55c with mid-70f room temps when the avr was powering 5 speakers (mains in bridged mode) and playing at Reference for a 2 hour movie. With the fans I was previously using, it would stop the temps from going over 47c under the exact same conditions (same movie at Reference, same ambient temps). Powering the mains and center externally only resulted in a slight 1-3c drop in temps on average.

With the new fans, the temp display seems to be holding steady at about 25-26c in 70f ambient temps with the speakers externally powered.

For folks who are curious and haven't seen this yet, you can display the avr's internal temperature monitor by using this button sequence on the front panel
- Press and hold DISPLAY and while holding DISPLAY, press the Standby/Power button, release both and immediately press TONE.

The unit's temperature is displayed in celsius as T: 025 for 25 celsius


Max
post #56 of 76
Quote:
Originally Posted by XStanleyX View Post

47% would not buy Onkyo again or would buy something else. I'm not seeing a very good percentage of brand loyalty there.

Quote:
Originally Posted by kbarnes701 View Post

39% are saying they will have another Onkyo if they are sure the problems have been resolved (they have wrt to the overheating HDMI board) and 11% are saying they will buy another Onkyo/ So 50% so far are staying with Onkyo or considering staying with Onkyo if reassured. That's pretty good brand loyalty IMO in a survey which ONLY represents people who have had a problem with Onkyo in the past.

Overall all the votes good and bad are less than .001% of total onkyo sales, I'm not sure of the #'s but you get the idea.. I'm happy with all my onkyo hardware old and new, onkyos sound great and are a great value, but there are afew duds / lemons , so deal with it, the weak consumers will get burned and stepped on , the strong consumers will have it their way, and live happily ever after...
Edited by joehonest - 11/17/12 at 6:36am
post #57 of 76
Well, actually it is 50/50 on the voting. If you add the "yes if" and "yes I would", against the "No, I would buy XXX" it is presently an even split. (For whatever that is worth.) In any case, if Onkyo lost 50% of their sales that would hurt.

What I do wonder about is the number of folks who are not aware of how widespread this is.

John
post #58 of 76
Quote:
Originally Posted by djbluemax1 View Post

BTW, after getting it back from the service center the 2nd time (they installed the wrong HDMI board the first time. It came back missing the rear USB port), I upgraded my fans. Back when I first got the 5008 and tested the temps, it could hit 51-55c with mid-70f room temps when the avr was powering 5 speakers (mains in bridged mode) and playing at Reference for a 2 hour movie. With the fans I was previously using, it would stop the temps from going over 47c under the exact same conditions (same movie at Reference, same ambient temps). Powering the mains and center externally only resulted in a slight 1-3c drop in temps on average.
With the new fans, the temp display seems to be holding steady at about 25-26c in 70f ambient temps with the speakers externally powered.
For folks who are curious and haven't seen this yet, you can display the avr's internal temperature monitor by using this button sequence on the front panel
- Press and hold DISPLAY and while holding DISPLAY, press the Standby/Power button, release both and immediately press TONE.
The unit's temperature is displayed in celsius as T: 025 for 25 celsius
Max

I was wondering what is the normal operating range temp the x008 shoud be reading, I had the HDMI board overheating problem. Onkyo was great they paid for shipping and even sent the box. The total time out of service for me was 4 1/2 wks. I'm now back up and running, I notice the unit is a little cooler back right corner. I followed your instructions an got the unit to display the internal temp, mines shows T: 038-041c without external fan on (160mm fan) and 028 -030c fan on. My other question is what does V: >001 F:L S:H stand for on the front display? I also got the extended war for 2yrs. had 4mo left before it failed.

Thanks in advance

Mac
post #59 of 76
I'm not sure what the line above the temperature readout means, or what the average temps should be. I was hoping folks would post their results along with info like whether they've had HDMI board failures etc., length of ownership and weekly usage hours etc.

Maybe we can get some numbers that might provide some clue.


Max
post #60 of 76
Quote:
Originally Posted by djbluemax1 View Post

I'm not sure what the line above the temperature readout means, or what the average temps should be. I was hoping folks would post their results along with info like whether they've had HDMI board failures etc., length of ownership and weekly usage hours etc.
Maybe we can get some numbers that might provide some clue.
Max

I'm retired so I spend almost on a avg. about 16hrs a day unit being on, between play movies, music etc. the avg. room temp is 71deg. this is my thrid Onkyo, SR 606, SR 876 an now NR3008. had it since dec. 2010, HDMI board fail Aug 2012, I've never had a problem with any of my other receivers. And yes I would buy Onkyo again like others have stated, you just can't judge based on posts I believe owners experience is the #1 bases of fact. The Experience I've had with Onkyo and my units has been a very good, but that's just me!

7 days a week 14-16hrs a day.
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