Originally Posted by kevin g.
I am wondering how you will get this information to Onkyo? I have JUST had the HDMI board issue over the weekend. Almost 2 years to the day of putting my 807 in service. I am expecting a fight with Onkyo. They have the worst customer service of any electronics company I have dealt with. I have had an ongoing issue since this receiver was new, The NET feature has never worked. I took it to the BBB, which is also a scam...no resolution. I gave up on Onkyo then. I have been waiting for the board to fail. NEVER again, will an Onkyo product cross my doorstep. Here's the worst part, I have recommended them to multiple friends, in the past. One of which has purchased on my recommendation.
As Stanley mentioned, Onkyo has been decent with dealing with this issue. When I placed the call to them, it was Sunday. Their menu says to call during the week for warranty stuff, but I stayed on the line in order to at least have a call into them since it was exactly 2 years to the day. It took a while of waiting but I did talk to someone. I was told not to worry, that it will be taken care of. I was also told that they, as a general rule, will honor a warranty claim within 45 days after the warranty expires. A friend in the car business calls it a "hidden warranty" that companies will honor. Also, as mentioned, they are aware of the issue so if you decide to have it repaired I believe they will do it under warranty.
As an aside, I mentioned I purchased an extended warranty, (which I hope I never need). I have yet to recieve something from Onkyo to fill out and return. I do see where the transaction is pending in my bank account so it looks like they are going to take my money, which equals getting the warranty. (I mention this because they state an extended warranty needs to be purchased during the original warranty period of which I was 3 days out.) Anyway, I was also fortunate to be within driving distance of an authorized repair center so I didn't have to worry about shipping it. I have not heard anything as of yet, but it has been a bit under 2 weeks since I dropped it off. I truly do hope the replacement piece is better than the failed part.
As I sit and think about it, I realize just how complex a lot of modern stuff is. There is a lot going on to make it easy for the user. For example, I recently replaced my 10 year old car. Same model, better fuel economy. Traction control, vehicle stability control, variable valve timing, the list goes on. There is a lot of "stuff" going on behind the scenes. I decided to purchase an extended warranty for that as well, even though my old car was 100% trouble free for the entire 10 years of ownership. Common sense would suggest that Onkyo cannot bench test something for 2 years before it is released to the consumer. My reciever is the heart of my system, as I'm sure it is for most here. If anything is on, so is my reciever. Even just watching TV. Having said that, I doubt Onkyo in this case could simulate, on an accellerated basis, 2 years worth of service with a difinitave answer. Further, at the rapid pace that tech is advances, if they sat on something too long it would be outdated before it ever hit the streets.
Don't get me wrong. I don't like that I, or anyone else, has trouble, but considering how widespread it appears to be, I have to believe it was unforseen by them. Onkyo has been around for some time, and I would hope they have no desire to drive themselves out of business by putting out a shoddy product from cutting corners. I also understand what others have said. For the same reasons, I will never have a Chevy in my driveway! Are they bad? Probably not, but having been stranded several times years ago, (before cell phones), left a bad taste in my mouth. So for those that have had enough, I can understand that.