Originally Posted by zombie10k
more important to mention - AVS
, Sony and JVC take care of their customers. When I had an issue with my first RS55, AVS swapped it out without question.
I don't know of too many other AV dealers that are this accessible on a daily basis and offer the best prices.
And JVC gave me a free lamp when I had my yellow push issue after some dimming (the dimming really wasn't as severe as trying to calibrate out the yellow).
It's definitely a big difference from the way the budget MFR's treat their warranties (Acer, Optoma, Viewsonic). It's not that you cannot get those other companies to fix things, it's just they make you go through needless repetitive processes. That is one thing holding me back on the Optomas, Quality Control. Obviously due to sample sizes and BIAS, I cannot determine if Optoma is really that much trouble, but just going by my gut and combining what I've seen in this forum, Optoma is easier to deal with on newer models (hd33, etc..) where they have a lot of CURRENTLY manufactured stock. When you have a problem on an older model, well they can take FOREVER to get your unit back to you (kind of like what happened to some people by Infocus with the Infocus sp8602).
Not that anyone should avoid the budget MFR's, just that if you spend more money you generally get an easier to deal with warranty (as it should be).Edited by coderguy - 9/25/12 at 8:06pm