Sorry to hear about that **** buddy and I wish things would have went a little better. They should have offered you the demo HX950 as an even swap! Sometimes I don't know what the hell Sony is thinking. That being said I aint surprised in the least that the 950 has better PQ then the W9. Hope you have better luck with your new Samsung. I would have bought one awhile ago but I feel their Customer service is terrible and I simply don't trust their products. But that's just me.
Even "the best" Sharp Elite service sucked for me.