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NetFlix RedBox BD's Without DTS-HD Master Audio / DD 5.1 Instead - Page 31

post #901 of 913
Thread Starter 
Quote:
Originally Posted by aaronwt View Post



Of course Redbox should also have correct info about the titles they rent on their own website too. With the available audio tracks being shown.

Dollar Fifty Rentals available at Kiosks located at fast food joints, Walmart, Walgreens, etc .. it's not like RB is trying to cater to the higher end audio market .. tongue.gif

I don't think I have ever seen any audio info on the RB website on any disk .. and certainly not on an out of the Kiosk rental ..

Personally, I'm glad that this whole issue seems to still be contained, for the most part, to the Lionsgate disks .. and has not yet become an industry trend ..
post #902 of 913
Quote:
Originally Posted by gadgtfreek View Post

I think you might be reaching if you think Redbox or Netflix has the power to make Lionsgate add the lossless back.

Theoretically, if Redbox had enough customers complaining/stop renting from them, they could go to Lionsgate and say, "WTF, add lossless or we walk." Lionsgate might not want to lose one of their top customers.

Maybe? Theoretically? wink.gifbiggrin.gif
post #903 of 913
I think this sample group is so small its just a blip on the radar, if that.
post #904 of 913
Quote:
Originally Posted by mgkdragn 

Personally, I'm glad that this whole issue seems to still be contained, for the most part, to the Lionsgate disks .. and has not yet become an industry trend ..

Since redbox is willing to give refunds, clearly they know they are doing something wrong and antagonizing customers, hence their willingness to make it right with the refund.

I don't want it to become an industry trend either, but if we don't speak up, it just might.
post #905 of 913
I know I wouldn't even bother wasting my time on a refund of the BD rental for audio. I just watch it. Although if I'm aware of the title before hand, then I will rent it from www.3D-Blurayrental.com since they will have the retail version.
post #906 of 913
Thread Starter 
Quote:
Originally Posted by NickTheGreat View Post

Theoretically, if Redbox had enough customers complaining/stop renting from them, they could go to Lionsgate and say, "WTF, add lossless or we walk." Lionsgate might not want to lose one of their top customers.

Maybe? Theoretically? wink.gifbiggrin.gif

If customers would contact Lionsgate direct, (they have contact info on their website) then, maybe .. complaining direct to RB or NF is unlikely to cause a change .. the deal with Lionsgate is simple .. we'll sell you these downgrade audio BD's for X dollars each .. if you want the full meal deal, it's going to cost you Z .. RB / NF need and want the cheapest possible cost, so they opt to go with the cheapest possible cost .. they always have the option to pay more and raise rental costs to the consumer ..

If it means that much to folks, they can always use

http://www.stores-3d-blurayrental.com/servlet/StoreFront
post #907 of 913
Redbox refunds are actually very easy, and if you are mad about it, go ahead and get one. I had a few times where a machine was done and I had rented online already. They would issue me two free credits + another free credit to cover the movie I had already been charged for. That was a 5 minute call standing there looking at the machine (even on Sunday)
post #908 of 913
Thread Starter 
Quote:
Originally Posted by markhyams View Post

Since redbox is willing to give refunds, clearly they know they are doing something wrong and antagonizing customers, hence their willingness to make it right with the refund.

I don't want it to become an industry trend either, but if we don't speak up, it just might.

The issuance of a credit to one customer in thousands is nothing more than a way to shut you up .. there is no admission of wrongdoing .. rolleyes.gif
post #909 of 913
Thread Starter 
Quote:
Originally Posted by gadgtfreek View Post

Redbox refunds are actually very easy, and if you are mad about it, go ahead and get one. I had a few times where a machine was done and I had rented online already. They would issue me two free credits + another free credit to cover the movie I had already been charged for. That was a 5 minute call standing there looking at the machine (even on Sunday)

This last winter, when temps dropped to below zero and I did an online reservation a couple different times, the box was frozen / locked up when I got there .. that did warrant a call and they did issue the credits .. rightfully so .. they also needed to know the machine was down .. otherwise, like aaron said, I don't waste my time on a call for downgrade audio, since, for the most part, I know if it's a Lionsgate, there is a good chance it will be ..
post #910 of 913
Quote:
Originally Posted by gadgtfreek View Post

I think this sample group is so small its just a blip on the radar, if that.

That's why I said theoretically. wink.gif

I agree with you, though. If nothing else, it's a good way to get some discounts/refunds on rentals . . . biggrin.gif
post #911 of 913
Thread Starter 
Quote:
Originally Posted by NickTheGreat View Post

That's why I said theoretically. wink.gif

I agree with you, though. If nothing else, it's a good way to get some discounts/refunds on rentals . . . biggrin.gif

You mean game the system .. ??
post #912 of 913
I have no problem with people making it as painful as possible for Lionsgate to be able to continue this practice. You can bet anything hitting Redbox in the pocket will make its way up the chain to Lionsgate one way or the other--if enough people do this. If every studio was doing it, maybe not, but since they seem to be on their own--maybe pressure helps.

All of it depends on the pricing structure too. We don't really know if Lionsgate gives a discount vs. other studios for these versions, or other pricing particulars.
post #913 of 913
Thread Starter 
Redbox has 47.8% market share of the physical rental market, as of Q1 2013 .. I seriously doubt a few disgruntled customers that complain about stripped audio is going to have any impact ..

And blaming the rental company for what a studio requires seems a bit unfair ..

Let's also not forget that we're getting actual release day disks from Lionsgate .. rather than "delayed release" .. which I believe has a lot to do with the issue .. perhaps if Lionsgate went to "delayed release" .. ??
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