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Thread Starter 
I've read through some of the threads here in regards to the Harmony One remote and I'm starting to think I have a defective remote. I downloaded the software to update and program my remote on three different computers and continue to get the same results. So as far as it being related to a pc issue, I don't think it is. I login to the harmony remote software which has been updated to 7.7.0. I have my remote connected via the provided USB cable. On the screen of my remote it says USB Connected which tells me the cable is good. I click next and it takes me to the Check Connection screen. Every time I've tried this on multiple computers, it never gets past 0%. I've been trying the last 4 days with no luck. No antivirus software running to block connection that I know of. I've attached a couple pics to show my issue. Any suggestions?

Edited by JewDaddy - 9/27/12 at 8:48am