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Marantz AV8801 Preamp/Processor Official Owner's thread - Page 63

post #1861 of 11290
Lol - so I am messing around with the web interface for the first time, when all of a sudden a page wont refresh and I start getting page not found. I wait for a bit and try a couple more times and the interface comes back, except now the front page says "Installer Locked" and I cannot get into the setup menu any longer.
post #1862 of 11290
Might somebody be playing with the on-screen GUi at the same time?
While they shouldn't interfere with one another, there are lots of things that shouldn't happen but do.

Or maybe your local friendly installer is indeed annoyed at you wink.gif

FWIW, if they're running the appropriate software, general purpose computers can be accessed remotely even when they're behind NAT'd firewalls, so (in principle at least) the same could be done with networked hifi equipment. I haven't heard of any that actually can be accessed that way, though.
post #1863 of 11290
Quote:
Originally Posted by sfav View Post

I have no issues with mine and set up all Marantz products on IP control and static. In most cases network issues are caused by poor quality home routers, cascaded switches, ip conflicts, etc. I strongly recommend not using the internal switch on the unit for any other devices and using static IP and then setting the network setting on the unit so it is always live. Connectivity via a web browser is very reliable if you have a proper network and settings. If you are using an all-in-one ATT Uverse modem/router, 2wire, etc you will likely have many network issues as they are complete and utter garbage because of their invasive software. An easy check to see if the unit is loosing connectivity is to manually turn it on and off if it is on DHCP and test again or even when it is on as it will grab an address. Make sure all network setting are correct when using static and there are no other devices on the network with static IP address in the DHCP range. If you are using an Apple router or something that can be configured more like a Ubiquity air router you should be good.

I appreciate your comments however I have several other devices that have no problem on my network so since the only component that is giving me a problem is the 8801 I have to assume that the problem is with the Marantz??

Assigning a static ip did not help, nor did a new cable or changing ports. Any other suggestions?
post #1864 of 11290
Are you having issues making it work at all? So it NEVER works on your network?

Try swapping inputs with the left dial and then running network diagnostics from the setup menu. When mine has seemed to sort of lock up on the network side that has fixed it. Marantz needs to give a pretty solid look at this thing's networking.
post #1865 of 11290
Quote:
Originally Posted by Selden Ball View Post

Might somebody be playing with the on-screen GUi at the same time?
While they shouldn't interfere with one another, there are lots of things that shouldn't happen but do.

Or maybe your local friendly installer is indeed annoyed at you wink.gif

FWIW, if they're running the appropriate software, general purpose computers can be accessed remotely even when they're behind NAT'd firewalls, so (in principle at least) the same could be done with networked hifi equipment. I haven't heard of any that actually can be accessed that way, though.

The 8801 can indeed be remotely accessed by Marantz tech. They do need some of the information from the network settings on the unit to do that.
post #1866 of 11290
I doubt this will be as comprehensive or as comparative to other models as many here would like, but here is my official review of the AV8801 posted at Residential Systems...

http://www.residentialsystems.com/new-products/0019/marantz-av8801-pre-amp/mm8077-amplifier/84206

I've been thrilled with the performance of the combo (I have the 8807 amp as well) and am continually amazed as the sonics and ambience it extracts from films.

Best,
John Sciacca
post #1867 of 11290
I am on the verge of buying an 8801 but have some technical questions:


Can I use an XLR splitter to bi-amp my mains since there is no native support in the processor? Has anyone tried it?
There are remote codes including INPUT MODE:ANALOG (16,01,18) defined, can these be used to switch to the analog inputs on your current source, say BD player?

Thanks,

Rich
post #1868 of 11290
Quote:
Originally Posted by audiofan1 View Post

Also guys if at all possible try not to run your cable boxes ( also dvr's) through your gear (pre/pro) and use an optical cable for audio and video hdmi directly to the display as there unstable voltage swings and spikes are very erratic and the cause of many of your woe's! this also cuts down on lipsync issues by a simple pause or stop from dvr's;)

If this is required then it totally defeats the purpose for having an AV to be the switch for video. Having to go to the display and switch inputs blows for family use. IMHO. But from reading hear sounds like DirectTV blows. I have FiOS, no issues with my Denon AVP, don't know if others with the 8801 could comment.
Oh I do have occasional audio drop, just gone for no reason while watching TV. Switch input on AVP and back fixes it. HDMI flakey, don't know. But simple fix. Wife looks at me though like what cheep **** did you buy here.
D&M are you taking notes?
Edited by dahlgren - 1/16/13 at 9:10am
post #1869 of 11290
Quote:
Originally Posted by Roger Dressler View Post

I totally agree.
It may be. But you can also increase word length without upsampling, like with Alpha, and as you will see, AL24.
That is the description for Advanced AL24 processing.
Perhaps people use the term 'AL24' casually and do not feel the need to state Advanced, or maybe they do not realize there was an older flavor without upsampling. Would be completely reasonable in the context of a review.

I think we should both be fairly convinced that there are two kinds of AL24 processing, and we need to be precise in how we distinguish between them. Would that not be a fair statement? cool.gif

.

(Sorry for taking so long to get back on this, I've been having PC problems over the last week and I've been kind of busy with some family responsibilities.)

Yes agreed, you can increase the word length without upsampling or vice-versa. Denon has come with two or three different flavors of AL24 with variations in the processing of each and it's getting hard to keep track of the peculiarities.

WRT the question would would all like to shed light on, is there AL32 going on in the 8801 like in the Denon 4520, I've done a little digging and I'll post more on this after the break.
post #1870 of 11290
Quote:
Originally Posted by jam88 View Post

Roger, we all want to know if Marantz is perhaps using AL32 or AL24 for that matter in the 8801 and indeed they're not claiming any use of those technologies. I'm just raising the possibility, as was ss9001 (Steve), that they may make use of the technology without any claims in order to preserve some brand differentiation for the Denon label.
Quote:
Originally Posted by planetbrian777 View Post

I emailed Marantz about this yesterday and will report back when they answer.

Great initiative Brian! Thank you for contacting Marantz to try to get this question answered although I doubt that they'll answer it since this kind of question probably has to be cleared by upper level management as it seems to go against their brand differentiation marketing goals. I hope that I'm wrong and that they do answer you though. More on this after the break.

Maybe John Sciacca can ask his VP contact at Marantz America; he may have the authority to answer it (or not).
Edited by jam88 - 1/16/13 at 10:34am
post #1871 of 11290
Unfortunately, this is one of the downfalls of not going with a high end audio product. No question, the Marantz sounds fantastic but this level of support can be discouraging.
post #1872 of 11290
Quote:
Originally Posted by hifiaudio2 View Post

Are you having issues making it work at all? So it NEVER works on your network?

Try swapping inputs with the left dial and then running network diagnostics from the setup menu. When mine has seemed to sort of lock up on the network side that has fixed it. Marantz needs to give a pretty solid look at this thing's networking.

Unfortunately this did not work for me.

Spent an hour on the phone with Comcast Paid Support, they set a static ip for the 8801 and opened ports on the router with no joy. Marantz Support says they do not have the capability to connect down to the 8801 so the only option at this point is to have the unit serviced. So back to my dealer it goes.

I hope the rest of the folks who cannot connect have better luck!
post #1873 of 11290
Anyone compare an AV8801 with a McIntosh MX121? I know the AV8801 has the more advanced Audyssey, but just wondering if anyone has been able to do any comparisons?

Dave
post #1874 of 11290
Quote:
Originally Posted by adidino View Post

Unfortunately, this is one of the downfalls of not going with a high end audio product. No question, the Marantz sounds fantastic but this level of support can be discouraging.

I thought the AV8801 was a high end audio product.
post #1875 of 11290
Quote:
Originally Posted by discodol View Post

Unfortunately this did not work for me.

Spent an hour on the phone with Comcast Paid Support, they set a static ip for the 8801 and opened ports on the router with no joy. Marantz Support says they do not have the capability to connect down to the 8801 so the only option at this point is to have the unit serviced. So back to my dealer it goes.

I hope the rest of the folks who cannot connect have better luck!

Doesn't the 8801 have a processor and network reset or reboot from the front panel and or the remote?

Maybe it's the same for Marantz

This was the instructions posted on the AVP forum:

Resetting the Microprocessor Perform this procedure if the display is abnormal or if operations cannot be performed. All settings are reset when the microcomputer is reset.
Posted by jdsmoothie
1. A microprocessor reset "will" restore settings to factory level defaults. You can also do a "network" reset (to include the microprocessor reset) by pressing/holding the UP/DOWN arrow buttons while powering on the AVP.
2. http://www.avsforum.com/t/1006957/official-denon-avp-a1hd-avp-a1hdci-and-poa-a1hd-poa-a1hdci-owners-thread/6200_100#post_14732191

Found this:
"(hold down MULTI & SPEAKER A/B buttons on the front panel of the receiver simultaneously with the power turned on for 3+ seconds)"
Edited by dahlgren - 1/16/13 at 12:05pm
post #1876 of 11290
Thread Starter 
Quote:
Originally Posted by sciacca View Post

I doubt this will be as comprehensive or as comparative to other models as many here would like, but here is my official review of the AV8801 posted at Residential Systems...

http://www.residentialsystems.com/new-products/0019/marantz-av8801-pre-amp/mm8077-amplifier/84206

I've been thrilled with the performance of the combo (I have the 8807 amp as well) and am continually amazed as the sonics and ambience it extracts from films.

Best,
John Sciacca

Nice review!
post #1877 of 11290
Quote:
Originally Posted by dahlgren View Post

Doesn't the 8801 have a processor and network reset or reboot from the front panel and or the remote?

Maybe it's the same for Marantz

This was the instructions posted on the AVP forum:

Resetting the Microprocessor Perform this procedure if the display is abnormal or if operations cannot be performed. All settings are reset when the microcomputer is reset.

1 Turn off the power using . 2 Press while simultaneously pressing and . 3 Once the display starts flashing at intervals of about 1 second, release the two buttons.

If in step 3 the display does not flash at intervals of about 1 second, start over from step 1.

I tried that too, no joy:(
post #1878 of 11290
Quote:
Originally Posted by discodol View Post

I tried that too, no joy:(

I also set my static IP high so DHCP won't interfere. 192.168.1.55 or even .200 with a network mask 255.255.255.0

Also I put in two DNS servers on the Internet that you can find listed from your specific Internet provider just by google it. I don't use the router or gateway as the DNS server. I've never had a problem. DNS is very important. If IP addresses can't be resolved the unit will hang.
Edited by dahlgren - 1/16/13 at 12:14pm
post #1879 of 11290
Quote:
Originally Posted by dahlgren View Post

I thought the AV8801 was a high end audio product.

The processor is in terms of sound and build quality but doesn't sound like you get the support you would compared to a boutique type company. (Krell, Classe, ADA, etc..)
post #1880 of 11290
Quote:
Originally Posted by adidino View Post

The processor is in terms of sound and build quality but doesn't sound like you get the support you would compared to a boutique type company. (Krell, Classe, ADA, etc..)

That is sad if Marantz support is the cause.

So as for sound quality you would say the 8801 is on par with the $30,000 guys?
post #1881 of 11290
Thread Starter 
Quote:
Originally Posted by dahlgren View Post

That is sad if Marantz support is the cause.

So as for sound quality you would say the 8801 is on par with the $30,000 guys?

If you want to pay 10x as much for 'better' support, please go ahead smile.gif

Did someone try to actually call Marantz? I've called them before and their customer service reps are friendly, knowledgeable and based in the US.
post #1882 of 11290
I've found that the more expensive the prepro the less service you get. They don't sell as many and fixes for bugs take forever. Had a Halcro ssp at one time and there was one guy to deal with me. Never again!
post #1883 of 11290
I have ordered an 8801 and I should have it in a about 10 days or so.

I have been bi-amping my Revel Salons using the Onkyo PR-SC5507 but apparently Marantz did not support that within the processor.
I wonder if that could be added in firmware. They have channels out the kazoo. rolleyes.gif

Is there any electrical issue in using XLR-Y adapter to send the signal to the AMPs input?

- Rich
post #1884 of 11290
Quote:
Originally Posted by Dr_Mark View Post

The 8801 can indeed be remotely accessed by Marantz tech. They do need some of the information from the network settings on the unit to do that.
Not unless you have a pitifully open and insecure network they can't. Not without your help anyway.
post #1885 of 11290
Quote:
Originally Posted by dahlgren View Post

Quote:
Originally Posted by audiofan1 View Post

Also guys if at all possible try not to run your cable boxes ( also dvr's) through your gear (pre/pro) and use an optical cable for audio and video hdmi directly to the display as there unstable voltage swings and spikes are very erratic and the cause of many of your woe's! this also cuts down on lipsync issues by a simple pause or stop from dvr's;)

If this is required then it totally defeats the purpose for having an AV to be the switch for video. Having to go to the display and switch inputs blows for family use. IMHO. But from reading hear sounds like DirectTV blows. I have FiOS, no issues with my Denon AVP, don't know if others with the 8801 could comment.
Oh I do have occasional audio drop, just gone for no reason while watching TV. Switch input on AVP and back fixes it. HDMI flakey, don't know. But simple fix. Wife looks at me though like what cheep **** did you buy here.
D&M are you taking notes?

D&M cannot do anything about all the non-standards-compliant Cable and Satellite decoders and DVRs that people are stuck with. Many of them simply don't work reliably when an HDMI repeater (e.g. an AVR) is between them and the TV. Some satellite receivers with previously working HDMI AVR connections have been known to break because of firmware updates from the satellite TV companies. Also, individual TV channels are notorious for having glitchy audio and video, often caused by problems in the head-end hardware of the local cable company. Cable companies often re-calibrate the pointing of their downlink antennas late at night. One channel after another will go all pixelated and glitchy while they do that.
post #1886 of 11290
^^
that's why I have always recommended in threads to use component video & optical for cable/sat boxes. the potential aggravation of using HDMI on these IMO outweighs the single cable benefit. and it's not necessary for 720p/1080i video & plain jane Dolby Digital.
post #1887 of 11290
I agree with SS9001....even when I have my cable box connected directly to the tv i getthe odd burp or glitch or something now and then that gives the TV some bad gas. You just never know what the provider is putting into that box.. I use digital and component outputs also and have no issues and never have....did the same with the Lexicon.
post #1888 of 11290
Quote:
Originally Posted by JimP View Post

What would you recommend for a home router with wireless?

For a single point router and wifi a Ubiquity air router for residential use. If you need multiple access points for wireless then Ubiquity unify running the controller software for folks that have ipads, etc. I use ubiquity and other commercial grade components after having far too many issues with consumer products like netgear, etc. All my jobs have at least 24 IP devices and almost all AV equipment is IP controlled. Do not let Ubiquity prices fool you, they are game changers in the industry.
post #1889 of 11290
Quote:
Originally Posted by exm View Post

If you want to pay 10x as much for 'better' support, please go ahead smile.gif

Did someone try to actually call Marantz? I've called them before and their customer service reps are friendly, knowledgeable and based in the US.

If you bought from a reputable dealer then they should support you. I do not sell anything I do not use regularly or have in my own home. I have an 8801 and never sell products I have not used personally. After 20 years in the AV business you learn to know your product. Overall Marantz does very well on HDMI. Cable boxes are mostly junk and so is most DirectTV hardware.
post #1890 of 11290
Quote:
Originally Posted by Selden Ball View Post

D&M cannot do anything about all the non-standards-compliant Cable and Satellite decoders and DVRs that people are stuck with. Many of them simply don't work reliably when an HDMI repeater (e.g. an AVR) is between them and the TV. Some satellite receivers with previously working HDMI AVR connections have been known to break because of firmware updates from the satellite TV companies. Also, individual TV channels are notorious for having glitchy audio and video, often caused by problems in the head-end hardware of the local cable company. Cable companies often re-calibrate the pointing of their downlink antennas late at night. One channel after another will go all pixelated and glitchy while they do that.

I understand what you are saying about the cable company fault in a lot of this. But in my case I have new HDMI 1.4a certified 3ft cable from cable box to AVP. It happens often, too often, where the video keeps on going and audio disappears. I switch channels on the cable box to another station and still no sound. It's an AVP HDMI sync issue, I think.
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